Manager - Product Innovation

💻 Position: Customer Success Analyst

📍Location: Delhi(Panchsheel Park)

🗓️ Working Days: Monday to Friday

📌 Experience Required: 0-1

About Fundamento:

We’re on a mission to reinvent how enterprises talk to their customers.

At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero Fin Corp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview:

This isn’t a traditional Customer Success role.

As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact. You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive adoption, design better conversations, and turn insights into meaningful outcomes. You’ll get hands-on exposure to conversational design, prompt engineering, and problem-solving in a fast-moving startup environment- while shaping how businesses use AI to communicate with their customers.

Key Responsibilities:

● Design, optimize, and scale AI-driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.

● Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.

● Act as the voice of the customer, gather feedback, identify gaps, and work with cross-functional teams to improve the product.

● Build and manage strong relationships with enterprise clients, ensuring long-term value and engagement.

● Monitor agent performance, conduct audits, and continuously improve workflows using data and insights

● Experiment with new prompts, features, and tools before they go live

What We’re Looking For:

● 0–1 years of experience in customer-facing roles such as Customer Success, Business Development, Sales, Growth.

● Clear, confident, and empathetic communicator with strong presentation skills

● Structured problem-solver who can translate complex customer needs into actionable solutions

● Curious about AI and excited to work with modern AI tools (no coding required)

● Self-starter who takes ownership, manages projects independently, and follows through on outcomes

● Experience in SaaS, fintech, or early-stage startups is a plus

What We Offer:

● High-Impact Work: Directly shape how some of India’s top lenders engage with millions of

customers through AI voice agents.

● Ownership & Autonomy: Take charge of enterprise account growth and success, driving

adoption and measurable outcomes with full accountability.

● Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI

exposure.

● Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

Job location - Mahape

Executive & Administrative Support

1. Manage calendar, meetings, and appointments for the HOD

2. Prepare agendas, Minutes of Meetings (MOM), and action trackers

3. Draft official emails, letters, and internal communications

4. Coordinate inter-departmental follow-ups on behalf of the HOD

5. Maintain confidentiality of sensitive management and legal information

⚖️ Legal & Compliance Coordination

1. Assist in drafting, reviewing, and maintaining contracts, agreements, and MOUs

2. Coordinate with external legal counsel for notices, replies, and case updates

3. Maintain tracker for legal cases, notices, agreements, and compliance deadlines

4. Ensure timely circulation and execution of approved legal documents

5. Support HOD in compliance-related documentation and audits

📁 Documentation & Records Management

1. Maintain structured digital and physical filing of legal and commercial documents

2. Track contract validity, renewals, amendments, and approvals

3. Ensure version control and accurate naming of documents

4. Maintain dashboards and trackers for management review

5. Assist in preparing reports and presentations for senior management

👥 Stakeholder & Coordination Support

1. Liaise with HR, Finance, Operations, and Commercial teams for data and approvals

2. Coordinate with clients, vendors, and consultants as instructed by HOD

3. Support in portal uploads, statutory submissions, or client documentation

4. Escalate delays, risks, or non-compliance issues to HOD promptly

We are looking for a dynamic and motivated

Associate Engineering Manager

to join our

team. This role requires a blend of technical proficiency, leadership abilities and strategic

project execution skills to ensure successful delivery of high-impact projects. You will work

closely with engineering teams to deliver high-quality solutions, drive innovation and

contribute to the growth and success of the organization.

Key Responsibilities:

Software Development & Engineering Leadership:



Lead and support a team of engineers to achieve project goals and career growth.



Ensure best practices in software development, including code quality, security and

performance optimization.



Participate in architectural discussions and technical problem-solving.



Drive continuous improvement in engineering processes and delivery timelines.



Conduct post-project reviews to identify lessons learned and improve future processes.



Foster a culture of innovation, collaboration and accountability within the engineering

team.



Stay updated with industry trends and emerging technologies to drive technical

excellence.

Project Planning and Execution:



Define project scope, goals, deliverables, and success criteria.



Create detailed project plans, including timelines, resource allocation, and risk

assessments.



Monitor project progress, remove blockers and ensure timely delivery.



Effectively manage scope creep and ensure projects stay on schedule.



Maintain up-to-date project documentation and dashboards.

Stakeholder & Team Management:



Collaborate with product managers, designers and other stakeholders to define and

execute technical roadmaps.



Communicate effectively with stakeholders, including senior management and external

partners.



Facilitate regular status updates, reviews and team meetings.



Address stakeholder concerns and incorporate feedback into project processes.

Risk & Budget Management:



Identify potential project risks and develop mitigation strategies.



Monitor risks throughout the project lifecycle and update contingency plans as required.

Qualifications & Skills:



Bachelor's degree in Computer Science, Engineering or a related field.



Minimum of 5 years of experience in software development, with at least 3 years of hand-

on coding experience and 1-2 years in a leadership role.



Excellent leadership and team management skills.



Good problem-solving and analytical thinking abilities.



Strong understanding of software development lifecycles and best practices.



Ability to manage multiple projects simultaneously.



Excellent communication, stakeholder management and problem-solving skills.



Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Nice to Have:



Hands-on experience with cloud platforms (AWS) and modern development frameworks

is a plus.



Familiarity with containerization technologies like Docker.

Why Join Us?



Work with a passionate team on cutting-edge technology for one of the largest cricket

platforms.



Opportunity to influence and drive engineering and project management strategies.



A dynamic and collaborative work environment with exciting challenges.

If you are a

tech-savvy leader with a passion for project execution and engineering

excellence

, we would love to hear from you!

About Estontec

Estontec Group Managing FOUR rapidly growing brands in India. All Brands are founded & executed with a vision to create a better tomorrow for everyone. Creating Jobs & means of livelihood for over 500 people globally. Management Team brings in over 100-man years of experience in Technology, Innovation, Marketing & Building Businesses.

Our Brands

Haloocom

Fastest growing brand in the Enterprise Communications Platform. Now present in 6 countries & spread across all the major cities in India, constantly innovating & upgrading its applications based on the ANI (Artificial Narrow Intelligence) tools like NLP Voice BOTS & Chat BOTS.

BrandonWheelz

India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.

Kottanz

Popularly Known as the: GIFTS OF INDIA. Creating, Changing & Uplifting the Lives of over thousands of underprivileged Families in India. Kottanz today has become a livelihood for more than many women in need. All our products are 100% natural & handmade

ADZ

AdZ is on a mission to fuel innovation in the in-app advertising industry and it is part of more than 100 popular apps so far, and the rapid growth has made AdZ the fastest-growing advertising platform of its kind. AdZ believes in turning your dream marketing campaigns into a plan and executing the same with measurable tools to scale your business's outcomes.

The role

We are looking for a motivated and well-spoken individual to join our Operations team. You will be in charge of doing everything it takes (from tweaking the design to doing research on the product and audience to analysing the conversion rates for the client) to optimise a great ad campaign. Ultimately, the operations manager and fleet supervisor is the bridge between the people on the business end of the company and the programming and vendor side.

You need to work with people,vendors, project delivery, and as per company strategy. You will be responsible for Coordinating with the fleet, printing & mounting team to ensure that the artwork is pasted as per the order guidelines.

Key responsibilities

• Meet contractual requirements for advertising campaigns with a high degree of accuracy 
• Serve as a point of contact between advertisers and internal departments to ensure all client needs are met 
• Gather client design requirements and work with in-house designers/outside vendors to ensure all creative needs are met  
• Implement and schedule advertisement campaigns for a range of clients across a wide variety of industries and digital media platforms.
• Coordination with the fleet, printing & mounting team to ensure that the artwork is pasted as per the order guidelines
• Manage the launch of new custom units to ensure the success of campaign and revenue goals 
• Analyse ad campaign reports and provide recommendations to sales representatives/clients 
• Drive the Operations, Implementation & Client servicing unit end to end
• You will be responsible for the post-sales implementation of the car branding on the site
• Coordination with the fleet agency to ensure that the required fleet is available in the requested city.
• Implement business reviews of campaigns and address preset metrics for success 
• Onboarding new vendors for fleet, printing and mounting teams.

Key skills and experience required

• Bachelor degree in any field .
• The candidate should have good communication skills and good negotiation skills.
• A candidate who knows multiple languages is preferred.
• The candidate should be smart in handling Vendor Management.
• Experience in developing KPIs, dashboards and media analytics 
• Candidate who has Fleet management knowledge or transit media knowledge (Preferred).
• Campaign management in Advertising (Preferred)
• The candidate should be open to travelling all over India.

Perks

• Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
• 30 Annual Paid Leave (18 Casual + 12 personal time off).
• Rewards and Recognitions program
• Annual Company outing to celebrate Success together

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Exp -5+Yrs

ASP DOT NET CORE DEVELOPER

Job Location- Vikhroli

We are looking for a passionate .NET Core Web Application Developer with a strong fundamental hands-on experience of C#, .Net Core and SQL.

Technical skills:

Experience in building multi-user .NET web applications using n-tier Architecture.

Expertise in Object oriented development experience (OOPS, Design Patterns, SOLID Principals) is a must.

At least 2 years in Web API, OData, Web Services and Entity Framework.

Good experience in ASP.NET, C#, Web Services and OOD concepts.

Strong javascript, jquery and css experience.

Good design skills using n-tier architectures (scalability, multithreading, caching, business & data layers) or SOA based application.

Should possess excellent MS SQL database skills, ability to write stored procedures, functions, triggers, SQL jobs, etc.

Excellent Debugging skills

Qualification: Bachelor Degree.

Key Responsibilities:

Understand existing Web applications & develop and maintain .NET Web applications.

Deliver within specified timelines and up to expected quality standards.

Enhance Web applications as per requests.

Perform root cause analysis to address issues reported.

Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. Together with our partner Parasus we are expanding into the area of SAP procurement, covering technology such as SAP SRM, SAP SLC, ERP MM, SAP S/4 or SAP Ariba. 

Desired Profile:

• Software development in general with 3 years in complex in of the following areas:Application workflow development, Utilizing the BOPF framework, interface development to 3rd party systems using e.g. SAP PI / PO, ABAP / ABAP OO frameworks, SRM specific developments
• Hands on development experience in RICEF objects
• Experience in SAP (SRM) is a MUST
• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Experience in implementation of user exits, BADI’s and reports to support custom processes

Skills Required:

• Must-Have: Java, Spring/spring-boot, Data structure, Algorithm
• Any 2 (Must) out of the below-mentioned list : 

a.     JPA/Hibernate

b.     Messaging queue/Kafka/SQS/distributed message/SNS/JMS

c.     NoSQL/Aerospike/Reddis/Cassandra

d.     Microservices

Roles and Responsibilities:

• Technical design, implementation, deployment, and support.
• Partner with Business Analysts to review and implement business requirements.
• Perform development and unit testing, working closely with Business.
• Mentors and oversees the development of resources, including reviewing designs and performing code reviews.
• Ensure designs are in compliance with specifications
• Contribute to all phases of the development lifecycle
• Developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Should have experience of working on Core Java/J2EE & OOPS concept
• Should be well versed with Spring/Struts & Apache Camel (OSGI Framework)
• Should have a good understanding of Hibernate and Other ORMs
• Should have an understanding of working on Web Service (SOAP/REST) and Maven
• Build tools such as Jenkins
• Caching Technique(Radis, Hazlecast, Aerospike)
• Database Knowledge - Oracle, MySQL

• Significant completed projects under blockchain space for content with expertise in the same
• Apply with portfolio links for us to check or ensure your resumes have samples available
• Please note, this is a freelance opportunity and NOT full-time