Product Head

Greetings of the day!

We are looking for enthusiastic and customer-focused professionals to join our US Voice Process team. The role involves handling inbound and/or outbound calls for US-based clients, providing excellent customer support, and ensuring high service quality.

Job Description

Designation: Customer Support Executive

Process: International Voice Process (US Clients)

Shift Timing: Fixed Night Shift (US Shifts)

Work Schedule: Monday to Friday

Work Location: Nungambakkam, Chennai

Salary: Best in the industry

Key Responsibilities

• Handle inbound and outbound calls for international (US) customers
• Provide professional and effective customer support
• Resolve customer queries and concerns in a timely manner
• Maintain high-quality communication and customer satisfaction
• Follow company processes and quality standards

Eligibility Criteria

• Experience: 1 to 2 years in International Voice Process (US shifts preferred)
• Communication: Excellent verbal communication and listening skills in English
• Skills:
• Strong convincing and problem-solving skills
• Customer-focused approach
• Ability to work independently in a fast-paced environment

JOB PURPOSE   

A Senior Associate Java WCS Technologist is considered as a senior contributor for complex modules of work by bringing deep core technology expertise and relevant business subject matter expertise to the table.  

JOB RESPONSIBILITIES   

• Sr. Associate, Technology plays a significant role during the design and implementation of the technological solution for our clients.   
• A Sr. Associate, Technology is involved in ensuring a quality technical design that satisfies the business requirements of the client.   

• A Sr. Associate, Technology is often involved in package evaluations and recommendations, communicating the technological details of the project to the business users and workshops with the clients. Sr. Associate, Technology also participates in gathering business requirements and assessing existing architectures and resources.  
• Sr. Associate, Technology provides leadership to the team by taking responsibility for a specific component or track of the project architecture.  By taking on this level of responsibility, a Sr. Associate, Technology spends more time overseeing the tasks required to implement a solution rather than performing the tasks directly.  This includes planning, estimation, resource management, issue resolution and quality assurance.  A Sr. Associate, Technology is also responsible for coordinating and communicating with the other tracks and disciplines involved in the project.   
• In performing the essential functions of this role, the work is fast-paced, moderately noisy and team-based.  Additionally, frequent overnight travel is required.  
• Prepares the technical design of the more complex technology components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)  
• Participates in and in some cases drives design reviews of other modules and provides insightful comments to improve the design quality and design conformance to standards  

• Assists the architect in articulating the pros and cons of using a certain technology stack/package or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture  
• Implements slice of application (EAR) and proofs of concept (spike solution) to prove any new technologies or integration scenarios in the module  
• For package implementations, aids the Architect of the project to perform the gap analysis between business requirements and the package features and design the configuration, customizations, extensions, interfaces required to meet the requirements  
• Provides innovative solutions to project level technical issues  
• Critiques a design created by another designer and helps identify design and performance improvements  

• Interacts with a set of clients (client senior developers and architects) to create technology specifications from business requirements for one of the modules within the project  
• In some scenarios, collaborates with client developers to design, build, test and deploy the module components and integrate with the rest of the modules  
• Raises and drives to closure with the client any technical design and implementation issues in the module and also in the interfaces and interactions with other modules  
• Estimates the implementation and deployment of the module based on design architecture, testing strategy and overall project plan  
• Assists the architect in coming up with the overall estimates for the project along with any key risks and issues and their mitigation  

• Reports progress and issues to the Manager in a timely manner. In particular, to relay issues that might impact on quality or the ability to deliver to timescales or estimates  
• Works with team on the development of standards, processes and procedures related to application security, upgrade management, capacity planning, application deployment, performance monitoring/tuning, and failover and disaster recovery  
• Mentors the team on the best techniques to debug and troubleshoot design and implementation defects and issues  
• Shares point of view on technology stack, package and latest technology and business trends in one or more relevant areas (e.g. eCommerce, Content Management).  
• Documents the technical design using UML, suitable design patterns in the form of technical design narrative, object models, sequence diagrams, collaboration diagrams  

SKILL REQUIREMENTS  

Experience in: J2EE - Application Servers, Java - ORM, Java - Spring Framework, Core  

Java, SQL Development Languages, Java - Web, Presentation Frameworks, Java - Messaging  

Implementation, Java Web Services, Planning/ Execution & Tracking, Scoping and  

Estimating, Data Modeling, High Availability and Failover Applications, High Throughput / Transaction Application, Logical Architecture Design, OOAD and UML, Package / Vendor Selection, Performance / Capacity Planning, Application, Security.  

Ability to abstract detail into larger (repeatable) patterns, familiarity with user centered analysis and evaluation techniques   

Understanding of the project life cycle process to effectively be able to manage a sub- 

Business Knowledge:  Domain experience on Enterprise data warehouse would be a plus.  

Personal Attributes: a. Strong and innovative approach to problem solving and finding solutions b. Excellent communicator (written and verbal, formal and informal) c. Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution d. Ability to multi-task under pressure and work independently with minimal supervision. e. Ability to prioritize when under pressure  

EXPERIENCE   

2-8 years  

EDUCATION  

Full Time Bachelor’s / Master’s degree (Science or Engineering preferred)  

Role - Senior Analytics Executive

Experience - 1-2 years

Location - Open (Remote working option available)

About Company :-

Our team is made up of best in class digital, offline, and integrated media experts who work together to enhance media's contribution to Google's business. Our team operates in a seamlessly integrated way across strategy, planning, investment, creative, business sciences and analytics, data and technology. The profile of people who work are world class, committed to establishing a new high water mark in the media industry.

About the role/ Some of the things we'd like you to do:

- Support the Analytics team and other stakeholders with analytics agendas impacting campaigns, measurement frameworks, and campaign optimization.

- Conduct thorough data analysis using various tools and software within MFG to provide insights and recommendations that align with client needs.

- Collaborate with internal stakeholders across disciplines and countries to understand client objectives, providing support and expertise in data and analytics while identifying opportunities for advanced analytics solutions.

- Formulate strategic recommendations with the team based on gathered insights, and support the delivery of reporting for clients.

- Continuously improve project performance and processes by collaborating with the team to develop new tools and solutions.

About yourself/ Requirements:

- Bachelor's degree in a related quantitative field (e.g. Statistics, Business Analytics, Economics, Computer Science, etc.)

- 1-2 years of relevant work experience in data analysis; digital media experience desired

- Strong knowledge of various data analysis tools and software (e.g., Excel, SQL, R, Python, Tableau).

- Is proficient in statistical principles and how they apply to tasks/work items.

- Excellent problem-solving skills and the ability to analyze complex data sets.

- Strong communication and interpersonal skills, with the ability to present data-driven insights to both technical and non-technical audiences.

- Ability to work independently and as part of a team, with strong collaboration skills.

- Demonstrated ability to manage multiple projects and prioritize tasks effectively.

- Passion tor continuous learning and staying current with industry trends and best practices in analytics.

Location: Nirman Vihar, Delhi (On-site)

Working Hours: 10:00 AM – 7:00 PM | Alternate Saturdays Off

Internship Duration: 6 Months

Company: CoreSwipe Technologies

About the Internship:

Are you passionate about writing, storytelling, and crafting content that truly connects with people? CoreSwipe Technologies is on the lookout for a Content Writer Intern to join our creative and collaborative team.

This is a great opportunity for someone eager to learn, grow, and gain hands-on experience in content writing, digital marketing, and SEO.

Responsibilities:

• Write engaging blogs, website copy, social media captions, and more
• Research industry trends to develop informative and value-driven content
• Assist in implementing basic SEO strategies
• Collaborate with marketing and design teams on campaigns and creatives
• Edit and proofread content to ensure clarity, tone, and accuracy

Requirements:

• Previous internships or project work in content/writing is a plus
• Strong writing and communication skills
• Basic knowledge of SEO (or eagerness to learn)
• A creative mindset with a team-oriented approach
• Ability to meet deadlines and take feedback constructively

Why Join Us?

• Real-time learning with a supportive team
• Exposure to a wide variety of content formats
• Opportunity to strengthen your writing and SEO skills
• Friendly work environment with alternate Saturdays off

We are looking for a talented and dedicated Engineering Manager to join our growing team in Bangalore. You will be responsible for a team that builds end-to-end functionality for products on the Trifacta platform, including data ingestion and publishing services, scalable backend services, and polished user interfaces. Above all, your work will impact how the world works with data.

Responsibilities:

• You inspire, lead, shape and grow a software engineering team and its team members.
• You attract and retain software engineers for your team.
• You care for your team.
• You are responsible for the execution of your team's projects.
• You provide hand-on technical leadership, e.g. through code reviews or architectural discussions.
• You represent your team in engineering and release management meetings.
• You collaborate and coordinate with other teams and functions such as product management and user experience design, making sure everyone is in sync.

Requirements:

• You have 6 or more years of experience as a software engineer (or in a comparable role) taking projects from the initial concept to production.
• You have a bias towards action and a can-do attitude.
• You have minimum 1 years of experience managing a team of 3-5 engineers as a people manager.
• You have experience managing projects with multiple stakeholders (developers, product management, user experience design, quality assurance).
• You are a communicative and collaborative manager with excellent people skills.
• You have a strong desire helping people and teams grow.
• You have experience working with cross-site teams.

• Responsible for recruitment cycle which includes Screening resumes, coordinating & conducting interviews.
• Resourcing suitable candidates through different sources, such as: Using job portals, Employee referrals, Database, References, Networking.
• Posting Jobs and Fetching Resumes from Job Portals. 
• Salary Negotiation with candidate.
• Performs detailed reference checking and/or reference analysis of selected candidates. 
• Extends offers of employment to selected candidates within the guidelines of compensation policy. 
• Other documentation which includes: validations of certificates & documents, training arrangements, briefing of company policies and rules & regulations.
• Managing welfare measures, HR - Management initiatives, employee get together, team building activities etc. to enhance motivation levels, productivity and relationship building.

We are looking for a Digital Marketing Manager with a mix of creative and analytical skills to develop, implement, track and optimize our marketing campaigns across all digital channels. 

About us

BetterInvest is an investment platform focused on generating passive income streams and building wealth for investors.

We at BetterInvest provides you a variety of alternate investment options which are focussed on generating passive income and helping investors achieve financial happiness. One of the first asset classes that we are launching is fractional ownership in Commercial Real Estate. We are enabling access to wealth creation opportunities that were previously available only to the top 1% of the population. We make commercial real estate investing easy, affordable and transparent. 

Visit www.betterinvest.club to learn more.

Roles and responsibilities

• Build the overall digital strategy for the company
• Plan and execute digital marketing campaigns that generate potential leads to the product
• Responsible for the monthly budgets for the digital marketing
• Use analytics tools to monitor and do complete data analysis from website traffic till conversion
• Monitor campaign performance and identify opportunities for improvement and optimise campaigns accordingly 
• Collaborate with team members on campaign development and implementation
• Measure campaign performance across channels and assess against goals

Requirements

• 3+ years of experience in a digital marketing role and B2C lead generation.
• Experience in running successful marketing campaigns across multiple channels and geographies.
• Deep understanding of paid campaign strategies across channels to drive revenue (Google Ads, Facebook and LinkedIn ads).
• Deep understanding of analytics tools to track and capture key data of the campaigns.
• Excellent verbal and written communication skills.
• Ability to take new initiatives and push the boundaries constantly.

Knowledge and Skills:

• Writing semantic, modern, and accessible HTML mark-up.
• ReactJS (v17),Type Script, HTML, CSS
• Organizing and writing modular, well-structured CSS.
• Mastery of turning complex mock-ups into performant components/pages.
• Strong familiarity with Vanilla JS and up to date with the latest TypeScript features.
• Experience with writing scalable and performant code for a high-traffic website.
• Experience and/or knowledge of both Object Oriented Programming and Functional Programming principles.
• Willingness and desire to learn new and legacy frameworks.
• CSS pre-processing via SCSS.
• Experience with JS frameworks such as React, Redux, Backbone, or Marionette.
• Experience with Continuous Integration or Continuous Delivery.