Product Manager

Job Brief:

Our company is seeking a skilled Graphic Designer Lead to create captivating and brand-aligned graphics across various media. The ideal candidate should have 3-5 years of experience in graphic design and be proficient in Adobe Photoshop, Illustrator, and other graphic design software. The candidate should have a deep understanding of current design trends, be able to work in a fast-paced environment and meet tight deadlines. As a Graphic Designer, you will work closely with copywriters and the creative director to develop, create, and implement visual designs for our digital products.

Responsibilities:

• Develop creative and original design concepts and ideas that align with the company's brand and message, using different styles, techniques, and mediums.

• Design and create original artwork for digital products such as web pages, social media platforms, emailers, notifications, and other digital media.

• Ensure that all graphics, illustrations, and layouts are visually appealing and on-brand.

• Collaborate with internal teams, including product development and marketing, to conceptualize and create graphics and illustrations to use in our digital products.

• Communicate and present conceptual ideas and design solutions effectively to the team and stakeholders.

• Follow the product design and illustration guidelines, as well as extend the existing design and illustration styles.

• Manage the development, delivery, and publishing of graphics across all digital platforms, ensuring timely delivery.

Requirements:

• Bachelor's degree in Graphic Design or related field.

• 3-5 years of experience in graphic design, with at least 2 years of leadership experience.

• Proficient in Adobe Photoshop, Illustrator, and other graphic design software.

• Experience or knowledge of a wide spectrum of marketing channels - Facebook & Instagram ads and engagement posts, emailers, notifications, etc.

• Exceptional creativity, innovation, and a deep understanding of the latest design trends.

• Ability to identify and define visual design issues and solutions.

• Accuracy and attention to detail.

• Ability to work methodically and meet deadlines.

• Ability to create cartoony and stylized styles for social media platforms and marketing purposes.

If you are a highly creative and innovative Graphic Designer with leadership experience and a passion for creating engaging visuals, we encourage you to apply for this exciting opportunity!

·        Designing and building responsive and mobile-friendly websites optimized for different devices and browsers

·        Writing clean, efficient, and well-documented code using languages such as HTML, CSS,Bootstrap and JavaScript

·     Implementing and maintaining website content management systems

·     Troubleshooting and debugging issues to ensure websites are functioning correctly

·        Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure

·        Creating and managing databases for website functionality

·        Ensuring website accessibility and security to protect sensitive data and user information

·        Maintaining and updating existing websites

·        Testing both new and current website and correcting potential errors that may arise

About Us:
We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.

Here are a couple of things about us that may interest you:

1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity

2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth

3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities

4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems

5. Top-Class Learning & Development Programs: We run our entire L&D programs.

Must Haves:
• Minimum 3- 6 years of design experience
• At least two years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens
• Worked on Information Architecture, Interaction Design and Product Design
• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)
• Are comfortable with and interested in actively designing the product by himself/herself
• Familiarity and experience with a standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.
• Strong written and verbal communication skills
• Are deeply empathetic to customers and users and understand how the business works
• Design systems experience is an added advantage
Responsibilities:
• Clear understanding of the critical characteristics of the intended user population

• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products
• Understanding of platform-specific nomenclature
• The ability to sketch and generate big-picture ideas for early-stage UX work

• Experience developing rapid prototypes
• Design test case scenarios
• Collate feedback from users for further improvement

• Must-Know React, PHP, & JS
• Good with writing clean and efficient code
• Must use WordPress coding standards
• Decent knowledge of all technologies involved with developing WordPress plugins
• Basic knowledge of Photoshop for creating pixel-perfect HTML (if needed)
• Common sense & Troubleshooting mindset

• Set the vision, roadmap, and direction for the Customer Data Platform
• Collaborate with stakeholders and different teams from the organization to collect data, identify gaps, and create functional requirements.
• Champion customer data platform workshops and user adoption.
• Planning & execution ofonline campaigns on Marketing Automation tools (like Webengage,Clevertap) which includes email, SMS, Push Notifications, inApp notification, Onsite Promotions, Users Journeys etc.
• Responsible for Post-Install Conversion rates, User Engagements across primary Lines of Businesses & Other Health Metrics
• Use Segmentation, Personalization & Dynamic Content to drive the Multi-Channel & Multi-Device Communication strategy via Marketing Automation Tool to enable scale
• Implementation of the Marketing Automation Tools(Webengage/clevertap) - A Single Cross Channel Unified Platform to handle Data Aggregation (Search, Transaction & Analytics driven)
• Reactivation of inactive user base through various online marketing channels
• Work closely with Tech, Product, & Revenue Team to execute Engagement/ Retention Activities
• Using marketing automation on Webengage/clevertap to build hyper personalized dynamic content campaigns basis real time user triggers

Role Overview

First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.

We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition. 

The person in the role will -

• Communicate effectively with internal and external customers via phone, email and chat.

• Attend customer calls to capture notes on customer feedback, action items and next steps.

• Follow up with customers to ensure their technical issues are resolved.

• Evaluate ways to improve customer experience and contribute to development of solutions.

• Liaise with the Operations/ Product/ Sales team.

• Share feature requests and effective workarounds with team members.

• Gather customer feedback and share with our Product, Sales and Marketing teams.
  
  Requirements

  • Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.

  • Strong team building, time management, and organizational skills.

  • Problem solving, creative, organized and detail-oriented.

  • Tackle problems in a creative and logical ways and identify solutions

  • Should be tech savvy.

  • Proficient in using Google Docs, Slides and Sheets.
    
    Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
    
    

    Benefits

    What’s in it for you?
    
    We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
    
    Glassdoor rating of 4.8. You got to read it to believe it:
    https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
    
    We are a remote first Company thus, complete Work From Anywhere policy is applicable.
    
    Perks:
    
    

    1. Paid Internship (Monthly stipend upto INR: 21,000).
    2. Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
    3. Learning & development budget ( Up to INR 21,000/-).
    4. Monthly reimbursement for Internet expenses - Upto INR 1500.
    5. Yearly OTT reimbursement (up to Rs.1500 per annum).
    6. Fitness reimbursement (Up to Rs. 1000 per month).
    7. Health Insurance.
    8. Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.

    
    See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks