Product Manager

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

📣We're Hiring:

🎯 Job title: Sr. Engineer – Wood Operations

📣We're Hiring: Sr. Engineer – Wood Operations

📍 Location: Ranipet

📅 Experience: 5+ Years

🎓 Qualification: B.E / B.Tech / Diploma

🕒 Age: Below 30

Are you passionate about wood manufacturing and experienced in CNC operations? Join our growing team!

Key Responsibilities:

•🛠️ Operate and manage CNC machinery

• 💻 Strong programming skills in wood operations

• 🌲 In-depth knowledge of various wood types and manufacturing processes

• 🎨 Supervise couring and polishing processes

• 👥 Manage manpower on the shop floor

Preferred Background:

Candidates from Toys, Furniture, or related industries are strongly encouraged to apply.

About Company:

Our client is a Delhi NCR, India headquartered 7+-year-old social/development sector-focused advisory and consulting firm. With a robust team of 100+ ICT4D professionals,they develop IT applications for NGOs, Government functionaries, CSRs, International Funding Organizations, etc. to manage theirprojects and programs in India and abroad. We are a team of young dynamic, development-conscious tech -enablers and problem solvers consisting of a diverse mix of development professionals, technology enthusiasts, software

engineers, and analysts. Our solutions enable organizations to monitor and evaluate their programs for maximum impact and operate seamlessly across everyday operations.

Job Overview:

Dhwani Rural information systems Pvt. Ltd. is looking to hire a Chief Technical Officer, to provide sound technical leadership in all aspects of the business. The CTO would be responsible for all technology systems, processes, software design and development within the company. Our ideal candidate needs to have more than 15 years of

experience building technology solutions to improve business process, increase productivity and efficiency and reduce cost for its customers, vendors, and internal employees. The candidate should have experience in social sector consulting/IT consulting/Government advisory and working with CSRs, Philanthropies or Large NGOs. The CTO must have in depth knowledge of and experience in driving technological innovation and leading product development

projects.

Responsibilities

The CTO will work with a team in the following activities -

• Lead the strategy for technology platforms, partnerships and external relationships

• Formulate a vision for how technology will be utilized within the company

• Streamline the IT Project requirements through a technological approach

• Outline company goals and timelines for research and development

• Develop technical aspects of the company’s strategy for alignment with its business goals

• Help departments use technology profitably and act as a mentor to middle management of the company

• Make executive decisions on behalf of the company’s technological requirements.

• Keep abreast of new trends and best practices in the technology landscape

• Work closely with Dhwani’s senior leadership to define and deliver new products and enhancements

Essential Tech Requirements:

• Broad knowledge of software engineering: languages, frameworks, techniques, and industry trends.

• Experience in designing and managing an effective IT governance framework across the spectrum of IT

service delivery.

• Good understanding of agile methodologies

• In-depth knowledge of web systems architecture, design and development

• Knowledge of software development life cycle. Preferable from CS/IT

• Basic understanding of how a software works (Frontend, Backend, API, Database Schema etc)

• Exposure to different off the shelf solutions (ZOHO, QuickBooks, Greythr, Google Suite, Microsoft Suite,

Zapier, Survey Monkey, IVR, SMS)

• Requirement gathering for software

• Get involved in the entire SDLC (Design, Develop, UAT, Rollout)

Essential Non-Tech Requirements:

• Accountable and ownership taking attitude

• Strong sense of purpose to work in this space (Tech4Good, ICT4D, Social Impact)

• Exceptional team management skills.

• Excellent verbal and written communication.

• Ability to multi-task and juggle various deadlines and domians

• Extensive industry knowledge with an eye towards the future.

• Prior experience of handling multiple projects in different domains at the same time

• Prior experience of managing large tech teams (50-200 engineers) including developers, designers, QAs, Das

and other teams

Qualification

Bachelor’s degree in software, computer science, engineering or any related STEM field. Have worked as a senior

engineering head or CTO in NGOs, Social Impact Consulting Firms CSR, Think Tanks, Research Organizations.

Profile:Senior Functional Consultant Dynamics Ax/365 

Company:  AXTECHNOSOFT PRIVATE LIMITED 

About Company 

AX Technosoft Private Limited is Indian subsidiary of DAXSWS Group. WELCOME TO DAX SOFTWARE SOLUTIONSAt DAX, we strive to provide business management Solutions by facilitating use of Microsoft Dynamics. We offer a wide range of solutions consisting of Functional Consulting, System Upgrades, End to End Implementations, Project support, Training to end users and Customisation requests.Well established in the market for more than 9 years, we have a skilled team of consultants to cater all your ERP requirements. We are determined to provide holistic solutions keeping future business plans in mind which helps you improve profit margins. By transferring all your ERP related hassles to us, you can grow by focusing on core business operations. We aspire to come up with solutions which helps you grow, evolve, innovate and capture new opportunities in the market.DAX Support, founded in 2012 has been extending support via enabling Microsoft Dynamics solutions to key businesses. We find our glory by working with international brands around the world to provide specific ERP solutions ranging from new implementations, up-gradation in existing applications, performance tuning, optimizations to Microsoft cloud, and infrastructure solutions. This covers the complete suite of Dynamics 365 by Microsoft that comes with the comfort of 24/7/365 support. DAX support has worked with 30+ partners powering D365 applications and Microsoft end-users worldwide to fine-tune their processes efficiently. We bring a complete package of Microsoft Dynamics solutions backed up by dynamics consultants encompassing the wide range of experience in IT, Retail, agriculture and many more sectors.www.daxsws.com

Job description 

• Provide expertise in Dynamics AX Finance functions.
• Provide in-depth knowledge of the Microsoft Dynamics AX application and evaluates the customers business processes against the standard Microsoft Dynamics functionality.
• Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
• Taking ownership of the design of bespoke AX solutions, which may include complex integrations or significant module changes or even designing a new module Acting as the translation point between functional and technical teams so that solutions can be developed
• Effectively managing large work streams to stay within scope, meet or exceed project schedule and remain within the approved budget
• Guiding Project Managers and keeping them informed
• Delivering end user training
• Prepare our Managed Services team for the transition to support
• When necessary, collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes.
• Collaborate, manage and lead meetings with functional/technical consultants and client/end-users.
• Supports the Microsoft Dynamics AX application to achieve the customers business requirements.
• Facilitate the customers decision-making process and develops the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application).
• Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain the Microsoft Dynamics AX application.

Required Candidate profile 

8+ years of experience as a Subject Matter Expert in Microsoft Dynamics AX, with a focus on either: Finance / T&L /E Commerce/ 

 
5+ years of experience developing functional specifications for Dynamics AX enhancements and integrations with atleast 2 full lifecycle implementations. 

 
6+ years of experience with setup, configuration, implementation, integration and testing of AX solutions using best practices implementation methodology and/or Microsoft Sure Step methodology 

Work from Home (Day shift)

Package: 15-20 L

Profile Overview:

We are looking for passionate and keen-eyed front-end developers with 5+ years of experience in React JS for a major project to join our creative front-end development team who can add optimization and efficiency to the user experience and maintain brand consistency across all web page of the web products.

The front-end developer will closely coordinate with our back-end developers, graphic designers and UI designers to ensure all elements of the web creation are consistent.

Responsibilities:

• Turning UI/UX designs into prototypes, creating excellent interactive forms of designs, writing reusable modules and maintainability of the code.

• Implement UI development principles to ensure that the product client-side serves at scale.

• Review and optimize the application usage by monitoring key metrics and rectifying the issues proactively.

• Determining the structure and design of web pages.

• Ensuring user experience by analyzing the design choices.

• Developing features to enhance the user experience.

• Striking balance between functional and aesthetic design.

Requirements:

• Bachelor’s or Master’s degree in computer science, computer applications or related fields.
• Proven working experience as a React Developer for 5+ years and above.
• Hands-on experience with HTML5, CSS3, and  CSS frameworks.
• Demonstrable knowledge of Web services, Web API, REST services & GraphQL.
• Expertise in UI design and development of responsive web applications using React, Redux, Flask and Hooks.
• Applicable knowledge of Social API integration, Core location APIs, Web Views, Payments integration
• Proficiency in understanding layout aesthetics.
• Excellent analytical, problem-solving and multitasking skills.
• Ability to solve novel and challenging React problems.
• Capability to understand, develop and sustain continuous integration and delivery.

Job Title: Senior Lead – Application Engineering

Remote | Chennai | Hyderabad | Bangalore

Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 2800+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team-first mindset. Headquartered in Silicon Valley, you’ll find our delivery centers across the globe and offices in multiple cities across India, the US, the UK, Canada, and Singapore, including a substantial remote global workforce. 

We’re Great Place to Work-Certified™. Working at Tiger Analytics, you’ll be at the heart of an AI revolution. You’ll work with teams that push the boundaries of what is possible and build solutions that energize and inspire.

Curious about the role? What your typical day would look like?

As an Application Engineer, you will be responsible for Application Engineering capability, designing and developing web applications, and managing small teams of App engineers In doing so, you will closely collaborate with program leads and technology architects across global locations.

More specifically, you might:

• Collaborate with business analysts and technical managers to understand functional, and non-functional requirements, and scope.
• Design and develop multi-tier, cloud-native, high-performance, and scalable solutions
• Indulge in applying benchmarking software engineering principles and design patterns to build robust world-class solutions.
• Direct cross-functional agile teams as a leader across the software development lifecycle
• Analyse design alternatives using proofs-of-concept, and engage with architects to choose the best optimal solutions
• Obsess about writing high-quality code and performing reviews of the design and code.
• Interact and collaborate with project/program managers to estimate, plan, and reduce technical concerns at the module or project level.
• Ideate with your peers, support their work, and provide constructive feedback on their solutions.
• Try to get to the heart of the problem by closely liaising with customers and getting to the heart of what's working and what's not.

What do we expect? 

• 8+ years of experience
• A passion to write clean yet simple programs using JavaScript, HTML5, CSS3
• A drive to create basic, uncluttered programs using Java / .Net core / Python with Django or Flask.

• Keen interest in creating web frameworks like Angular / React JS 
• A comprehensive foundation using object-oriented and functional programming languages. 
• Wide-ranging knowledge in web server technologies - Node.js / Nginx
• Exposure to Cloud environments - AWS / Azure / GCP
• Good understanding of working with API design and development

You are important to us, let’s stay connected!

Every individual comes with a different set of skills and qualities so even if you don’t tick all the boxes for the role today, we urge you to apply as there might be a suitable/unique role for you tomorrow. 

We are an equal-opportunity employer. Our diverse and inclusive culture and values guide us to listen, trust, respect, and encourage people to grow the way they desire. 

Looking Data Enginner for our OWn organization-

Notice Period- 15-30 days
CTC- upto 15 lpa

Preferred Technical Expertise 

1. Expertise in Python programming.
2. Proficient in Pandas/Numpy Libraries. 
3. Experience with Django framework and API Development.
4. Proficient in writing complex queries using SQL
5. Hands on experience with Apache Airflow.
6. Experience with source code versioning tools such as GIT, Bitbucket etc.

 Good to have Skills:

1. Create and maintain Optimal Data Pipeline Architecture
2. Experienced in handling large structured data.
3. Demonstrated ability in solutions covering data ingestion, data cleansing, ETL, Data mart creation and exposing data for consumers.
4. Experience with any cloud platform (GCP is a plus)
5. Experience with JQuery, HTML, Javascript, CSS is a plus.