Product Manager

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

• 2+ years experience working with Oracle Commerce Cloud application
• 4-6 years of overall experience in web application.

• Extensive knowledge of Oracle Commerce Cloud
• Excellent knowledge of server-side JAVA for enterprise level applications (J2EE)
• Experience in Javascript (Knockout preferred), Bootstrap, JQUERY, node.js, HTML 5, CSS
• Proficiency in SQL Server, MySQL, and relational data models in context of web integration
• Proficiency with web services (WCF, Web API, SOAP, REST, SOA)
• Excellent Communication Skills

•  Understanding of Oracle cloud technologies including technical
• Experience in working in an Agile environment

Job Description

Job Title: Data Engineer

Location: Hyderabad, India

Job Type: Full Time

Experience: 5 – 8 Years

Working Model: On-Site (No remote or work-from-home options available)

Work Schedule: Mountain Time Zone (3:00 PM to 11:00 PM IST)

Role Overview

The Data Engineer will be responsible for designing and implementing scalable backend systems, leveraging Python and PySpark to build high-performance solutions. The role requires a proactive and detail-orientated individual who can solve complex data engineering challenges while collaborating with cross-functional teams to deliver quality results.

Key Responsibilities

• Develop and maintain backend systems using Python and PySpark.
• Optimise and enhance system performance for large-scale data processing.
• Collaborate with cross-functional teams to define requirements and deliver solutions.
• Debug, troubleshoot, and resolve system issues and bottlenecks.
• Follow coding best practices to ensure code quality and maintainability.
• Utilise tools like Palantir Foundry for data management workflows (good to have).

Qualifications

• Strong proficiency in Python backend development.
• Hands-on experience with PySpark for data engineering.
• Excellent problem-solving skills and attention to detail.
• Good communication skills for effective team collaboration.
• Experience with Palantir Foundry or similar platforms is a plus.

Preferred Skills

• Experience with large-scale data processing and pipeline development.
• Familiarity with agile methodologies and development tools.
• Ability to optimise and streamline backend processes effectively.
• 
  

So, what do you do as a project manager? You are responsible to manage key client project in direction, coordination, implementation, execute, control and completion of project, while remaining aligned with strategy, commitments and goals of the organization. Oversee all aspects of projects, set deadlines, assign responsibilities and monitor and summarize progress of project. They make sure the scope of the project is clear, reporting regularly on the progress of the project and that it is staying on the approved schedule.

The successful candidate will work directly in client location to ensure deliverables fall within the applicable scope. You will coordinate with other teams & departments to ensure all aspects of each project are compatible. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Key Responsibilities:

• Coordinate internal resources and Clients for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope.
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope and schedule using appropriate verification techniques.
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with Key clients.
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed specifications and clarify requirements of each project.
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs.

Desirable Skills:

• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Demonstrated ability to successfully manage a full workload across multiple projects.
• A flexible attitude with respect to work assignments and ready to learn.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
  
  

CORE Competency:

• Developing and Tracking the project
• Leadership
• Time Management
• Conflict Resolution
• Problem Solving skills
• Management skills
• Process Improvement
• Planning
• Outstanding Communication skills
• Teamwork
• Negotiation skills

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Node.js Developer Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.