Sr. Product Manager

Assoc Ops Specialist

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Customer Services Analyst

Position Responsibilities :

Job Summary: We are seeking a dedicated and detail-oriented Customer Services Analyst to join our thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases.

To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.

Main Duties and Responsibilities:

1. Customer Calls:

• Handle incoming customer calls and queries through our Customer Support Centre.
• Provide accurate and timely information to customers regarding their inquiries.

1. Chat Functionality:

• Utilize our chat functionality to communicate effectively with customers.
• Resolve customer issues and provide support through live chat.

1. Support Operations Queue:

• Manage and work on cases from the Support Operations Queue.
• Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
• Ensure all cases are resolved within a timely manner.

1. Ad-hoc Projects and Tasks:

• Participate in various ad-hoc projects and tasks as assigned.
• Collaborate with other team members to improve customer service processes and systems.

Qualifications :

Qualifications:

• Any Bachelor's Degree 
• At least 6 Months of experience in customer support and/or Handling Incoming calls. 
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and chat tools.
• Previous experience in a customer service role is preferred.
• Sharepoint experience an advantage

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Role / Designation : Python Developer

Location: Bangalore, India

Skills : Certification: AI900, AZ900 Technical or Key Skills: Primary Skills Python, Flask, Web development. Knowledge on Azure Cloud, Application development, API development

Profile: IT Professional with 6 +years of experience in 

• Hands on experience Python libraries such as Pandas, Numpy , OpenPyxl 

• Hands on experience of Python libraries with multiple document types (excel, csv, pdf and images) 

• Working with huge data sets, data analysis and provide ETL and EDA analysis reports.

 • 5+ years’ experience in any of the programming languages like Python(mandatory), Java and C/C++.

 • Must have experience in Azure Paas, Iaas services like Azure function app, Kubernetes services, storage account, keyvault , etc 

• Experience with DB such as SQL,NoSQL 

• Develop methodologies for the data analysis, data extraction, data transformations, preprocessing of data. 

• Experience in deploying applications, packages in Azure environment. 

• Writing scalable code using Python programming language.

 • Testing and debugging applications.

 • Developing back-end components.

 • Integrating user-facing elements using server-side logic. 

• Excellent problem solving/analytical skills and complex troubleshooting methods.

 • Ability to work through ambiguous situations.

 • Excellent presentation, verbal, and written communication skills. Education: BE/BTech/BSc 

Certification: AI900, AZ900 Technical or Key Skills: Primary Skills Python, Flask, Web development. Knowledge on Azure Cloud, Application development, API development

Responsibilities:          

• Designing and developing user interfaces using AngularJS/Angular best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS/Angular projects.
• Developing application codes and unit tests in AngularJS, Angular, Micro-frontend architecture, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

Qualifications   

• Bachelor’s degree in Computer Science or related background
• Minimum of 3 years of relevant experience

Required Skills and Experience:

• 3+ years’ experience with JavaScript (Particularly ES6), Typescript, CSS, HTML.
• 2+ years’ experience with Angular v9 or greater.
• Experience using JavaScript building tools like Grunt and Webpack.
• Client-side unit testing via Jest or similar testing library a plus
• Experience consuming RESTful APIs is strongly desired
• Experience working in agile project management methodologies (Scrum, Kanban, FDD)
• Excellent communication skills.
• Critical thinker and good problem-solver.

About Yellow Riddle:

Yellow Riddle is a young, fast-growing, bootstrapped and fun startup with a partly remote team. The founders have both been an active part of the Shopify ecosystem for over two years now consulting over 100+ DTC brands across the globe. We solve complex solutions for our merchants and build best-in-class Shopify websites. Most of our clients are based in the UK, Germany, USA & India.

Check out our website, especially our case studies:

www.yellowriddle.com

About the Role: 

Yellow Riddle is looking for an experienced Front-end Shopify Developer to join our growing team with our increasing volume of Shopify work. Work would be spread across theme customisations, development and more complex migration projects from other CMS platforms to Shopify. One could also expect to be involved in maintenance and iterative site improvements. The key objective of the role is to be able to work on complex project requirements and be able to work across multiple projects.

You'll be a great fit!... if:

• You have strong knowledge in templating languages, and additionally Shopify Templates(Liquid), debugging and front-end skills.
• You know how to set up custom layout/content editors for our clients in Shopify.
• You have hands-on experience with Shopify, including at least two or more large-scale projects.
• You write clean theme code and can add and debug JS.
• You excel working in a remote environment, meaning you’re autonomous, self-driven, responsive, transparent, and self-organised.

Critical Requirements (Must-Haves):

• Minimum 3 years of work experience.
• Excellent verbal and written communication skills in English.
• Ability to demonstrate strong analytical skills & problem solving mindset
• Strong knowledge of HTML, CSS.
• Knowledge of JavaScript and jQuery
• Ability to develop responsive designs from PSDs, Invision or Adobe XD
• Shopify knowledge & ability to work on theme-kit

Preferred Requirements (Nice to Haves):

• Experience of working on Shopify Plus projects

Candidate Attribute (Culture Fit):

• Willingness to learn.