Product Manager

1. Client Handling:

● Act as the primary point of contact for clients, ensuring clear and professional communication.

● Understand client requirements and expectations to align recruitment solutions accordingly.

● Build and maintain strong client relationships to foster trust and repeat business.

2. Scheduling:

● Coordinate and schedule interviews between clients, candidates, and interview panels efficiently.

● Manage calendars to avoid scheduling conflicts and ensure timely updates to all stakeholders.

● Use appropriate tools to streamline scheduling and improve the overall recruitment process.

3. Client Responding:

● Promptly address client inquiries via email, phone, or other communication channels.

● Provide timely updates regarding recruitment progress and candidate status.

● Ensure a smooth flow of communication between clients and the internal team.

4. Client Escalation Handling:

● Manage and resolve client escalations in a professional and timely manner.

● Investigate issues thoroughly, identify root causes, and provide actionable solutions.

● Escalate unresolved issues to senior management if necessary while ensuring client satisfaction.

5. Panel Coordination:

● Liaise with interview panels to ensure their availability for scheduled interviews.

● Share relevant candidate information and interview materials with the panel in advance.

● Provide support to the panel for any technical or logistical requirements during interviews.

6. Candidate Coordination:

● Communicate interview schedules, instructions, and expectations to candidates clearly.

● Assist candidates with any queries related to the interview process.

● Ensure candidates are well-prepared and follow up on post-interview updates.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 2+ years of experience in coordination and client-facing roles.

● Skills: Strong communication and interpersonal skills, with excellent organizational and

multitasking abilities.

● Knowledge: Familiarity with recruitment processes, tools, and scheduling software.

● Problem-Solving: Ability to manage escalations and resolve conflicts efficiently.

● Flexibility: Comfortable working in a fast-paced, client-focused environment.

Dear Candidate

Looking for Telecom Advance Support Engineer (PSO)

If this opportunity hits you Kindly revert.

Job Description:

3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (IMS, 4G) - Mandatory.

■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.

■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus

■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model

■ Willing to work in evening and night shifts and Weekend.

■ Fluent English – Mandatory

■ Valid passport 

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■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc

Thanks & Regards

Shreya Tiwari

Technical Recruiter - HR

RADCOM

Experience & Education

• Experience: 6–8 years in SAP PP-QM (ECC or S/4HANA), with cross-module knowledge
• Education: Graduate in any discipline (minimum 4 academic years)
• Domain Expertise: Minimum 3 years in Planning, Production Control, or Shop Floor Management

Implementation & Technical Skills

• SAP Projects: Minimum 3 full-cycle SAP PP/QM implementations
• S/4HANA Exposure: Familiarity with Fiori, PPDS, ATP, and other innovations
• Production Process Mapping: Expertise in aligning organizational elements with production processes
• Demand Management & MRP: Strong command over planning, MRP, and execution
• Shop Floor Management: Production order Process and Configurations.
• Quality Management: Configuration of QM processes including notifications, inspections, calibrations, and interfaces
• PLM Integration: Experience with product lifecycle management and tools like Siemens Teamcenter, MES, Ariba, Supplier 360, Windchill
• Cross-Module Integration: Proficient in integrating with S/4HANA, PDR, and external systems
• Plant Maintenance (PM): Basic understanding and ability to handle minor PM-related tasks
• ABAP: Basic debugging and technical understanding

Work Culture & Responsibilities

• Independently manage PP/QM projects and support calls
• Collaborate across culturally diverse teams in Asia, Middle East, and Africa
• Conduct workshops to gather and analyze business requirements
• Deliver end-to-end SAP solutions: Blueprinting, Design, Functional Specs, Testing, Training, and Deployment
• Execute PP/QM enhancements and changes within defined timelines
• Manage master and transactional data migrations using SAP tools
• Ensure compliance with audit standards, information security, and GRCM guidelines

Value Additions

• Drive innovation in PP/QM functionalities beyond standard templates
• Actively contribute to ABB initiatives such as CSI, cost optimization, best utilization, and AppRun team efforts

We are hiring an experienced Frontend Engineer to help us keep growing. We develop AI enabled products and solutions that are geared to help accelerate the development of new cures and reduce inefficiencies in how healthcare information is managed. If you're dedicated and ambitious, Applied Informatics is an excellent place to grow your career. Don't hesitate to apply.

As a frontend developer who is proficient with React.js, HTML, CSS, SASS, your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (Redux). You should have experience in technologies like JavaScript, React JS & Redux, HTML and CSS.

Responsibilities ;

- Developing new user-facing features using React.js

- Building reusable components and front-end libraries for future use

- Translating designs and wireframes into high quality code

- Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills :

- Strong proficiency in CSS,SASS, JavaScript, including DOM manipulation and the JavaScript object model

- Thorough understanding of React.js and its core principles

- Experience with popular React.js workflows (Redux)

- Familiarity with newer specifications of EcmaScript

- Familiarity with RESTful APIs

- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

- Ability to understand business requirements and translate them into technical requirements.

- Ability to learn new technologies quickly.

The process: a quick phone screen, technical interview, take-home exercise then a zoom call with the team.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

Skills

• Sales, meeting dealers, visiting their office, solving problems related to products etc
• NSR monitoring
• Initial Complaint Handling
• Monitoring bills receivables
• Resolving customer and business issues, performing root cause analysis and driving solutions
• Visiting direct accounts and distributors to promote the company's products
• Handling day-to-day responsibility of company's marketing programs in the assigned geographic region

Desired Candidate Profile

• Experience of B2B, customer handling, technical product knowledge, paper, board etc.
• Experience from the same Industry will be preferred
• Familiarity with Baddi location
• Knowledge in SAP    

• At least 6+ years of experience in Manual Testing
• At least 3+ years of experience in Automation Testing using Selenium / Cucumber / Karate Frameworks.
• Strong inclination towards delivering quality software.
• Should be a good team player. Should have experience working in Agile Scrum Teams.
• Excellent communication skills
• Experience working in Agile Methodology.
• Good understanding of Data-Driven, Keyword Driven, and Hybrid Framework
• Experienced in writing SQL queries.
• Experienced in Test Life cycle and Bug Life cycle.