Product Manager

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

Designation: Java Back End Developer

1. Strong in Java , Spring Boot, ver.x (Microservices)
2. 5+ year’s software engineering experience working with large scale applications and projects.
3. Knowledge of best practice software development methodologies and coding standards.
4. General knowledge of public cloud infrastructure and data solutions (e.g. AWS)
5. Broad experience designing and developing scalable, resilient, performant applications:
6. Distributed systems
7. Microservices design and implementation
8. Experience working on, and deploying, large scale systems in Java 
9. Experience with relational DBs like MySQL, SQL Server or Oracle.

Job Title – Data Scientist (Forecasting)

Anicca Data is seeking a Data Scientist (Forecasting) who is motivated to apply his/her/their skill set to solve complex and challenging problems. The focus of the role will center around applying deep learning models to real-world applications.  The candidate should have experience in training, testing deep learning architectures.  This candidate is expected to work on existing codebases or write an optimized codebase at Anicca Data. The ideal addition to our team is self-motivated, highly organized, and a team player who thrives in a fast-paced environment with the ability to learn quickly and work independently.

Job Location: Remote (for time being) and Bangalore, India (post-COVID crisis)

• At least 3+ years of experience in a Data Scientist role
• Bachelor's/Master’s degree in Computer Science, Engineering, Statistics, Mathematics, or similar quantitative discipline. D. will add merit to the application process
• Experience with large data sets, big data, and analytics
• Exposure to statistical modeling, forecasting, and machine learning. Deep theoretical and practical knowledge of deep learning, machine learning, statistics, probability, time series forecasting
• Training Machine Learning (ML) algorithms in areas of forecasting and prediction
• Experience in developing and deploying machine learning solutions in a cloud environment (AWS, Azure, Google Cloud) for production systems
• Research and enhance existing in-house, open-source models, integrate innovative techniques, or create new algorithms to solve complex business problems
• Experience in translating business needs into problem statements, prototypes, and minimum viable products
• Experience managing complex projects including scoping, requirements gathering, resource estimations, sprint planning, and management of internal and external communication and resources
• Write C++ and Python code along with TensorFlow, PyTorch to build and enhance the platform that is used for training ML models

Preferred Experience

• Worked on forecasting projects – both classical and ML models
• Experience with training time series forecasting methods like Moving Average (MA) and Autoregressive Integrated Moving Average (ARIMA) with Neural Networks (NN) models as Feed-forward NN and Nonlinear Autoregressive
• Strong background in forecasting accuracy drivers
• Experience in Advanced Analytics techniques such as regression, classification, and clustering
• Ability to explain complex topics in simple terms, ability to explain use cases and tell stories

About Company:

Cargo Flash is one of the leading IT and business consulting solutions provider firm exclusively focused on the Air Cargo Industry. It seamlessly integrates client’s business and organizational strategies with IT implementations, thus helping them to improve their financial performance and operational efficiency. With offices in Delhi, Gurgaon and Mumbai, Cargo Flash employs a team of nearly 120 experts in the domain of Air Cargo.
The bouquet of products from Cargo Flash provide an end-to-end Cargo Reservations System, Cargo Revenue Accounting, Warehouse Management, Cargo GSSA Management, Express Door-to-Door Management, Customer Relationship Management and HR Management, International Freight Forwarding Management system, and many more..
These solutions offered are designed with the objective of being scalable, flexible, transparent, reliable and streamlining the business processes for revenue growth, by using state-of-the-art technology.

Job Description:

• We are looking for a Software Developers responsible for working with Project Managers to determine needs and applying/customizing existing technology. This includes maintaining and supporting multiple projects and deadlines. Your primary responsibility will be developing software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas, following the software development life cycle. It also includes recording work progress on a weekly basis. Thus, a commitment for supporting and guiding the team member working together and under you is essential.

REQUIREMENTS:

• Should be well versed with Technology like ASP.NET, C#, OOPS, .NET, MVC, API ,AJAX, SQL SERVER, ANGULAR JS, React JS, Java Script/jQuery, SQL 2012/2016.
• Should also be well versed with OOPS, MVC, Generics, Collections, Serialization,.
• Should be able to understand the development requirements and provide the solution within the timeframe.
• Should be involved in designing database tables and stored procedures.
• Should involved in requirement gathering and interaction with client.
• Efficient in transforming client business Requirements into Functional
• Experience in designing, testing, implementing, deploying and managing of applications and services.
• Should be involved in designing database tables and stored procedures.
• Expert hand in researching, designing, implementing and managing software programs.
• Work with team members to design innovative software programs that improve and simplify the experience for customers across various products.
• Keep up to date on the newest technological innovations in the field and be ready to apply relevant innovations to our software systems.
• Responsible for providing quality software and programs.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development life cycle.

ATTRIBUTES:

• Hard working 
• Committed
• Process Improvement
• Problem Solving

• Creative minds
• Logical thinking
• Patient

SKILLS:

• Time management skills 
• Computer programming skills and coding skills.
• Object-oriented design skills
• Outstanding interpersonal skills
• Software development skills
• University Degree holder with proven work experience.

Job Location :

No. Of Days Working : 5 days a week

• Computer Science fundamentals in object-oriented design, design patterns, data structures, algorithm design,
• Proficiency with Java
• 1+ years of experience contributing to architecture and design in a product setup

Key Responsibilities

• Understand customer needs by collaborating with Product Managers and Business stakeholders
• Design, development, delivery, and support of large-scale, distributed software applications and tools
• Use software engineering best practices to ensure a high standard of quality and maintainability for all deliverables
• Work in an agile, startup-like development environment, where you are always working on the most important stuff.
• Take initiatives and come up with new ideas to invent solutions for customers