Product Manager

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
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Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Role: Graphic Designer - Work from Home

• Exp: 0-2 Years
• Salary: 25K
• Open Position: 100+

Overall Synopsis (Skills to focus) 

• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

If interested kindly share your updated resume on 82008 31681

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Take a lead role with design and implementation of Salesforce connectors for our marketing platforms.

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      7+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      Experience working with databases and/or CRM systems. 

Secondary Skills (nice to have)

·      Strong background in Java 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Proven ability to lead a team and mentor others. 

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

• Experience working on large enterprise application integrations. Deep understanding and delivering solution using common messaging patterns
• Experience with Enterprise Service Bus/Azure Service Bus preferred
• Deep understanding and experience with agile development practices, including unit testing and continuous integration.
• Willingness to take on additional responsibility to ensure team success and quality solutions.
• Team player that understands how your own work is important to the team's success.
• Ability to multitask across different projects.
• Become a partner and trusted advisor to the internal development team on best-fit technologies and best practices.
• Familiarity with object serialization to one of the following: XML, JSON, BSON.
• Database development skill using SQL Server a must.
• A deep understanding of the .NET platform.
• Experience with the ASP.NET MVC. C#, JavaScript, Microservices, Web API, WPF
• Exposure to an ORM such as Entity Framework or NHibernate or equivalent implementation.
• Windows server and Azure development experience
• Queuing experience using MSMQ (or equivalent).
• Development experience using HTML5/CSS/JavaScript frameworks such as AngularJS or Ember or equivalent.
• Professionalism to include written and oral communication and the ability to communicate collaboratively in front of a whiteboard. An ability to understand your audience and adjust your communication style appropriately.
• A desire to constantly learn and share new knowledge
• A caring attitude – care about what you do, who you do it with, and how you’re going to be successful in the end.
• 10+ yrs. professional software development experience.
• Solid working knowledge of four or more of the following technologies:
• Authoring APIs compliant with REST standards
• Development using HTML5/CSS/JavaScript frameworks such as AngularJS or Ember or equivalent
• Development using Silverlight or WPF JQuery

• Designing, developing, implementing, and releasing high quality custom software solutions.
• Applying the very best technical agile patterns and practices when building custom software solutions.
• Collaborating with customers to provide technical consultation and assistance when required.
• Working with CTO, Software Development Manager and Architect, but will be expected to work independently on complex, non-routine tasks and projects. You may interact with end-users and other technical personnel to identify and correct issues.
• Maintaining continuous, open, consistent professional communication with peers and team members. Openly listen to others and confirm understanding to ensure everyone is on the same page.
• Working closely with team members on quality-related activities.

What you need to have:

• Graduation from any field
• 3+ years in a sales role
• Experience in B2B sales and corporate sales
• B2C sales
• Outstanding organizational skills
• Analytical mindset and good problem-solving skills
• Quantitative ability
• Attention to detail
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Strong time-management skills
• Negotiation and project management skills

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management