Product Manager

Hiring : Technical Senior Salesforce Developer

Required skill set : Salesforce Apex and LWC

Experience : 5 to 8 yrs

Location : Bengaluru \ Hyderabad ( Hybrid )

Primary Skills :

• Salesforce Service Cloud / Sales Cloud
• Salesforce CRM/PRM Modules.
• Salesforce Apex, Visual force, LWC, Flows, Triggers, fields, page layouts, record types, custom settings, dashboards and reports
• Lightning (Aura, LWC), HTML, CSS, JavaScript
• Integration SOAP, REST, Bulk API), integration patterns, and best practices.
• Knowledge of Omni scripts is an added advantage.
• Knowledge of Salesforce PRM, Git hub
• MSSQL DB ,NodeJS ,Managed package experience ,Einstein Analytics and Community Cloud ,Good to have PD1 certification

Certifications :

• Salesforce Administrator (ADM-201)
• Salesforce Platform App Builder

Salesforce Platform Developer I (and II is a plus)

Other Skills :

• SFDC development and implementation experience.
• Experience in building Salesforce apps from development to support.
• In-depth understanding of the capabilities and constraints of the SFDC CRM/PRM applications.
• Ability to Identify and gather requirements from users and stakeholders.
• Analyze detailed business/functional/technical requirements and specifications for the application.
• Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements.
• Knowledge of APIs and security settings.

Job Summary:

We are seeking a highly skilled and self-driven Java Backend Developer with strong experience in designing and deploying scalable microservices using Spring Boot and Azure Cloud. The ideal candidate will have hands-on expertise in modern Java development, containerization, messaging systems like Kafka, and knowledge of CI/CD and DevOps practices.Key Responsibilities:

• Design, develop, and deploy microservices using Spring Boot on Azure cloud platforms.
• Implement and maintain RESTful APIs, ensuring high performance and scalability.
• Work with Java 11+ features including Streams, Functional Programming, and Collections framework.
• Develop and manage Docker containers, enabling efficient development and deployment pipelines.
• Integrate messaging services like Apache Kafka into microservice architectures.
• Design and maintain data models using PostgreSQL or other SQL databases.
• Implement unit testing using JUnit and mocking frameworks to ensure code quality.
• Develop and execute API automation tests using Cucumber or similar tools.
• Collaborate with QA, DevOps, and other teams for seamless CI/CD integration and deployment pipelines.
• Work with Kubernetes for orchestrating containerized services.
• Utilize Couchbase or similar NoSQL technologies when necessary.
• Participate in code reviews, design discussions, and contribute to best practices and standards.

Required Skills & Qualifications:

• Strong experience in Java (11 or above) and Spring Boot framework.
• Solid understanding of microservices architecture and deployment on Azure.
• Hands-on experience with Docker, and exposure to Kubernetes.
• Proficiency in Kafka, with real-world project experience.
• Working knowledge of PostgreSQL (or any SQL DB) and data modeling principles.
• Experience in writing unit tests using JUnit and mocking tools.
• Experience with Cucumber or similar frameworks for API automation testing.
• Exposure to CI/CD tools, DevOps processes, and Git-based workflows.

Nice to Have:

• Azure certifications (e.g., Azure Developer Associate)
• Familiarity with Couchbase or other NoSQL databases.
• Familiarity with other cloud providers (AWS, GCP)
• Knowledge of observability tools (Prometheus, Grafana, ELK)

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Ability to work in an agile environment and contribute to continuous improvement.

Why Join Us:

• Work on cutting-edge microservice architectures
• Strong learning and development culture
• Opportunity to innovate and influence technical decisions
• Collaborative and inclusive work environment

Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to help revolutionize the way CX knowledge is created, curated and consumed. We are a fast-paced tech startup that relentlessly innovates daily to make solving customer problems easier and accessible to our client’s employees and agents. We’re profitable, bootstrapped, and run a lean team across functions. Knowmax has been able to demonstrate value to dozens of Billion $ companies across geographies.

We’re industry agnostic and have significant global exposure. 

As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth.

The ideal candidate for this coveted position is an expert in large and complex technology deals, offering an enhanced sales experience due to their specialization; and is accountable for forecasting their sales quarterly. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.

What You’ll Do:

• Qualify deals quickly and focus on educating the customers on why they need to buy from Knowmax and also being able to build a need in the first place.
• Gain access and establish relationships with key executives, C-level leaders and decision makers.
• Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs.
• Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
• Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities.
• Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Knowmax solutions.
• Prospect into your assigned accounts to discover and develop opportunities.
• Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota.
• You will keep your team updated on your progress by regularly and accurately updating our internal CRM system.
• Own a revenue quota basis your region, also being able to build your own pipeline through your own network.

• Requirements:
• True hunter with 2-5years experience in consultative, B2B sales with a proven track record of success in enterprise SaaS in domestic or global markets
• Able to excel in a fast-paced work environment without direct daily supervision.
• Excellent interpersonal, communications, presentation, and organizational skills.
• Strong aptitude and problem-solving skill.
• Documented success selling to multiple levels of decision makers in large accounts.
• Willing to travel throughout the assigned region
• Independent & self-motivated. Can hit the ground running with a strong drive to succeed.
• An existing network of customer contacts & partners within the enterprise contact center market is a plus.
• Bachelor’s degree from accredited college or university is preferred.

Job Description

We are looking for a Software engineer to join our cutting-edge development team as it grows. We want someone who is comfortable asking “why?” The ideal candidate is a divergent thinker who understands industry best practices and has experience with multiple coding languages. They are a team player possessing strong analytical as well as technical skills, and are able to communicate the logic behind technical decisions to non-tech stakeholders. They must be comfortable working in an agile environment and have the ability to “take the wheel” when necessary. They will work with multiple technologies and develop a keen sense of evaluating and using the appropriate technology to derive the best solution.

What you'll do

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write and test code to ensure compatibility and stability: refine and rewrite as necessary
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Follow the spec and its requirement and develop the features/project
• Providing written knowledge transfer material as documents

Must have

• 1+ years experience coding in a modern programming language like Java, GoLang, Node JS, Python or RoR 
• Solid understanding of data structures and algorithms, good design principles like SOLID 
• Problem solving & analytical aptitude 
• Excellent verbal and written communication skills 
• Experience in source code control with git/svn
• Should be flexible to work on a variety of programming languages like NodeJS, Python, etc. and on XML technologies like XSLT, XML Pipelines, etc

Good to have

• Experience working in the Node JS stack 
• Unit testing and automation frameworks 
• Experience working in a public cloud environment (AWS preferred) 
• Working with distributed microservice architectures 
• Agile product development life cycle

Eligibility Criteria 

• Bachelor's or master's degree in computer science or related fields from a reputed institution
• Any internship experience is a plus
• Experience: 1-4 years 
• Location: Chennai. Work from office (Mon to Fri)

RESPONSIBILITIES:

Campaign Management:

• Develop strategies and oversee the implementation of growth marketing campaigns, including focus  content marketing, SEO, SEM, social media marketing, and paid advertising 
• Understand user journey from first interaction to final conversion and create campaign targeting groups and strategies based on that. 
• Conduct secondary research on  latest and emerging trends and use cases in adtech (business model changes, applications, tools, platforms)
• Create, track and optimize campaigns across various digital marketing platforms
• Create Hypothesis and rapidly experiment against those hypothesis to consolidate the learnings and apply back to campaigns 
• Drive performance across the User Acquisition funnel by optimizing for metrics such as ROAS, CAC, LTV 
• Conduct periodic cohort analysis to measure users acquisitions and retention
• Report on campaign performance and improvements
• Develop partnerships with platforms, publishers, intermediaries, affiliate to unlock growth

Client Servicing:

• Be the SPOC for the client requirements. Proactively lead client discussions 
• Understand client’s marketing objectives and translate to campaigns on different Digital Advertising platforms 
• Updating clients and internal teams on a regular basis about the performance of the campaigns.

• MBA from Tier 1 Business School 
• Minimum of 2 years of experience in the same industry 
• Experience in running app install campaigns, including tracking In-App purchases across multiple channels 
• Experience working with mobile attribution/integration platforms such as AppsFlyer, Singular, Branch, Facebook Analytics, Firebase Analytics and Messaging
• Solid expertise in campaign and channel analysis and reporting, including Google Analytics experience. 
• Experience of Digital ad platforms like Google, Facebook, Programmatic 
• Experience driving growth in user acquisition, user retention campaigns

Required Experience

· 3+ years of relevant technical experience as a data analyst role

· Intermediate / expert skills with SQL and basic statistics

· Experience in Advance SQL

· Python programming- Added advantage

· Strong problem solving and structuring skills

· Automation in connecting various sources to the data and representing it through various dashboards

· Excellent with Numbers and communicate data points through various reports/templates

· Ability to communicate effectively internally and outside Data Analytics team

· Proactively take up work responsibilities and take adhocs as and when needed

· Ability and desire to take ownership of and initiative for analysis; from requirements clarification to deliverable

· Strong technical communication skills; both written and verbal

· Ability to understand and articulate the "big picture" and simplify complex ideas

· Ability to identify and learn applicable new techniques independently as needed

· Must have worked with various Databases (Relational and Non-Relational) and ETL processes

· Must have experience in handling large volume and data and adhere to optimization and performance standards

· Should have the ability to analyse and provide relationship views of the data from different angles

· Must have excellent Communication skills (written and oral).

· Knowing Data Science is an added advantage

Required Skills

MYSQL, Advanced Excel, Tableau, Reporting and dashboards, MS office, VBA, Analytical skills

Preferred Experience

· Strong understanding of relational database MY SQL etc.

· Prior experience working remotely full-time

· Prior Experience working in Advance SQL

· Experience with one or more BI tools, such as Superset, Tableau etc.

· High level of logical and mathematical ability in Problem Solving

• Architect, develop and maintain core products and services of the company.
• Create database architecture and best practises for optimization in speed and product operating costs.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs with high-volume large scale transaction processing capabilities.
• Collaborate with design teams to ensure flawless UI and UX is achieved 
• Build features and applications with a mobile responsive design
• Write technical documentation
• Test software to ensure responsiveness and efficiency
• Work with customers in evaluating technical requirements.
• Work closely with the product managers to achieve product vision and goals
• Review work of other developers and contractors, provide feedback and mentoring.
• Assist in the hiring of technical talent.

• Proven experience as a Full Stack Developer or similar role for atleast 3 years 
• In depth knowledge of Ruby on Rails, NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 1 or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands on experience with JavaScript Development on both client and server-side
• Automating the building and deploying of code along with continuous integration (Jenkins/Hudson) and version control (SVN, Git)
• Strong experience is deploying and managing application in AWS and Google Cloud
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Experience with modern frameworks and design patterns, minimum 2 years experience with MEAN Fullstack paradigm

• Know how to create apis and applications
• Know how to architect and scale databases
• Know how to build front end for applications
• Know how to deploy applications on the cloud

As a Senior Software Engineer - I,you'll take on complex problems that span multiple components and teams. As SSE - I, you could expect to: 

• Independently own one or more multiple modules, which includes: requirement analysis, design, development, maintenance & support
• Write extensive, efficient code to address complex modules and that handles interaction between multiple components. 
• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
• Produce architecture with clean interfaces, that are efficient and scalable
• Participate and contribute to architectural discussions
• Perform design and code reviews
• Perform technical feasibility and trade off studies & guides others to perform these studies
• Solve production issues. Investigate and provide solutions to minimize the business impact due to outage
• Continuously improve performance metrics of modules you own.
• Actively mentor and develop junior developers in all software development practices
• Participate in the hiring process (referrals, interviews, attending recruiting events or writing blogs)
• Onboard and mentors new team members, helps shape the culture of the team
• Collaborate effectively across teams to solve problems, execute and deliver results

Minimum Requirements: 

• A minimum of 4 years of relevant software development experience