Technical Business Manager

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Level of skills and experience:

5 years of hands-on experience in using Python, Spark,Sql.

Experienced in AWS Cloud usage and management.

Experience with Databricks (Lakehouse, ML, Unity Catalog, MLflow).

Experience using various ML models and frameworks such as XGBoost, Lightgbm, Torch.

Experience with orchestrators such as Airflow and Kubeflow.

Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).

Fundamental understanding of Parquet, Delta Lake and other data file formats.

Proficiency on an IaC tool such as Terraform, CDK or CloudFormation.

Strong written and verbal English communication skill and proficient in communication with non-technical stakeholderst

We are looking for a good backend developer who has worked on core PHP and has basic frontend knowledge. Should have basic knowledge of API development and some basic concepts of Laravel. Must have MYSQL experience.

We are founded by a team from Harvard and IIT, is a global

education venture teaching school children 1000+ essential modern subjects (Crypto, Climate,Space, etc.) and 21st-century skills (Critical Thinking and Communication). With students from 20+ countries, the academy has quickly grown its global footprint. We have small group online live sessions, pre, and post-class world-class self-learning content for children to grow 10X confident in the real world.

Job Details: Full Stack Engineer - FSE - 2

Role Scope: We are looking for an experienced WordPress developer to join our Technology team. As a full-stack developer, you will work closely with our Design, Product, and Technical Architectural members to develop features, migrate existing environments to a better

architecture, maintain ESA LMS environment that focus on the educational needs of Parent and Students globally. Working at Early Steps Academy is one of the best opportunities to get first-hand experience in an early-stage startup, explore different domains, and achieve your career goals.

Preferred Qualifications & Skills

● A minimum of 3 years of relevant experience

● Strong programming skills in PHP

● Hands-on expertise in building reusable components and independently publishable

packages

● Strong experience in WordPress, LearnDash, HTML, Typescript/Javascript and CSS

frameworks

● Practitioner of IaC (AWS), CI/CD, Containerization(Docker), Accessibility, Server Side

Rendering, Pre-rendering, Serverless and Agile

● Ability to adapt quickly to a new direction

Desired Candidate Profile

We are looking for a full stack Java Developer with an experience of 1+ years. The individual should have good technical knowledge of Core Java, Sql, Spring, Spring Batch, Spring Boot, Apache Spark. Exposure to sql databases like Oracle, Mysql, Microsoft Sql is a must. Any experience / knowledge / certification on Cloud technology preferrably Microsoft Azure is good to have. Exposures to non sql databases like Neo4j or Document database is again good to have.

The individual should have good knowledge of design patterns and also be able to implement them in desired conditions. Finally the individual should be smart and look to provide solutions for problems.

• Growing industry vertical revenue
• Being the P&L owner for industry vertical
• Being the face of company for existing clients
• Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
• Being a strategic consultant to industry vertical clients
• Managing higher escalations and preventing churn
• Ensuring timely collection of payments
• Ensuring business margins
• Managing a team of Regional Business Managers

Desired Candidate Profile

• Post Graduates from tier 1/2 management colleges
• 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
• Proven track record in enhancing revenue through strategic initiatives
• Ability to manage conflicts and negotiate
• Multi-tasking capabilities    

Experience: 2-5 Years

Location: Sector 62, Noida

Job Description

• Research, design, develop, and test blockchain technologies
• Brainstorm and help evaluate applications for new tools and technologies as they continually evolve
• Maintain and extend current client- and server-side applications responsible for integration and business logic
• Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals
• Document new solutions as well as maintaining that of existing ones

Required Skills

• Strong software development background
• Experience working with large codebases
• Experience working with open-source projects
• Proficiency in one of the following languages: C++, Java, JavaScript
• Strong knowledge of common algorithms and data structures
• Familiarity with basic cryptography
• Familiarity with P2P networks
• Strong knowledge of bitcoin-like blockchains
• Strong knowledge of concurrency and writing efficient and safe multithreaded code
• Strong knowledge of STL, C++11
• Proficiency in the Qt Widgets module

Perks & Benefits:

• Flexibility
• Saturdays off
• Attractive Incentives & Compensation

Are you convinced that the people are the most invaluable part of all organizations? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.

1. Scour the ends of planet earth in search of solid personalities and technical skill sets that will flourish within Blok.
2. Act as a brand ambassador for Blok. Strive to provide a candidate experience that is not Blok-centric, but rather candidate-centric. We may not work with all candidates, but all should have positive impressions about Blok.
3. Evaluate candidates within their own unique context. Always bear in mind that people have their own unique stories.
4. Not be limited by our current ways of sourcing candidates. Find new ways. Create them if necessary. Widen the range whenever possible.
5. Work together with interviewers from the technology team to accurately determine candidates’ technical expertise.
6. Travel (Covid-permitting!) to places that become major sources of recruitment, both to conduct real-time interviews and follow-up with onboarded talents.
   Requirements

1. English is an absolute must. An increasing percentage of our candidates use English as their language of preference.
2. Energy. Quickly absorb Blok's unique energy, and exert that energy in your communication with potential recruits. You are, after all, an outward-facing representative of Blok, a startup that is a pioneer in the ultra-fast grocery delivery industry.
3. Resilience, because often you’ll get hyped about a potential candidate, but for one of many valid reasons, it may not work out. Remember that matching job-seekers with employers is after all a rather complicated matching process.
4. We should know the rules to win the war for talent. Bear in mind legislative processes and cross-cultural differences.
5. Previous background in talent acquisition, especially in early-stage technology-first startups would be a strong advantage.
6. The ability to evaluate technical skills is preferred, but not an absolute requirement.
   
   Who You Are

1. A visionary, who is invested in the vision of making Blok a world-class, people-centric organization.
2. An empath, who sees the success of their organization and its people as their own success.
3. A perpetual learner, who stretches their boundaries and enjoys new ideas.
4. A doer, who takes initiative regardless of boundaries and works well in a team.