Technical Lead

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Need CA candidates only***.

***Notice period should be less than 30 days***

Preferred candidates from Bangalore location only as it is In-person interview.

***Need candidates from Manufacturing industries only***

Candidate should be good in communication to deal with the external auditors

Candidate should be able to handle internal & external auditors.

***Candidate should have rich experience in Corporate Finance & Accounting***

***Candidate should have handled certifications required under direct and indirect tax laws, companies act, DGFT***

Do not share BIG4 firms candidates as they are not eligible

Only 1 in-person Technical CFO round and candidate willl be selected.

Responsibilities

• You’ll also oversee paid search campaigns to ensure their success, and communication with clients to support their websites if needed.
• Candidate who is a skilled communicator and able to collaborate with various teams.
• Candidate must know to run Google ads, Linked ads, Facebook ads, Social media executive Google ads weekly report Facebook ads
• Develop and execute successful SEO , SMM strategies
• Proven experience as SEO Manager, SEM Manager or similar role
• Excellent communication skills
• Strong organizational and leadership skills
• Analytical mindset with numerical aptitude

KUMAR ENTERPRISES

"Kumar Enterprises is one of the best company which deals in second hand laptops for last 10 years. We provide them home delivery on cash on delivery. We have all the branded laptops like Apple, HP, Dell, Sony, iBall, Lenovo, etc. Our company provides laptops in all configurations. Customers are fully satisfied from our service. Even they recommend our service to others too. Customers can buy single lappy or in bulk quantity also. We focus on customer's wants and get customer white on laptop at best prices. Customer can get customer care service for enquiries regarding their product. Our company's Honor and Employees are Loyal and supporting the customer. We want you to give us a chance to buy second hand laptop from us and avail the service"

SHIFT TIMING-

6 HOURS ARE MANDATORY

INTERVIEW LOCATION -REMOTE

SALES EXPERIENCE IS MUST

Full stack .NET developer provides custom web application development using the .NET Framework, C#, VB.NET, ASP.NET, SQL Server, Angular and other advanced components of Microsoft technology and provide training to programmer analysts who support the web services manager' responsibilities.

Job Overview: We are seeking a skilled MERN Stack Developer responsible for designing and developing robust and scalable web applications. The ideal candidate will have a strong understanding of the entire web development process (design, development, and deployment) and be proficient in the MERN stack: MongoDB, Express.js, React.js, and Node.js.

Key Responsibilities:

• Full Stack Development: Design, develop, and deploy full-stack web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).
• API Development: Build RESTful APIs and integrate them with front-end components.
• Database Management: Design, manage, and optimize MongoDB databases for high-performance and scalability.
• UI/UX Collaboration: Work closely with UI/UX designers to implement responsive and user-friendly interfaces.
• Code Quality: Write clean, maintainable, and efficient code, following best practices and coding standards.
• Testing and Debugging: Perform unit testing, debugging, and integration testing to ensure the quality and functionality of the application.
• Version Control: Use Git for version control and collaborate with other developers on code management.
• Continuous Learning: Stay up-to-date with emerging technologies and best practices in web development and apply them to projects.

Required Skills and Qualifications:

• Proficiency in:
• React.js: Strong understanding of React.js and its core principles, including hooks, state management, and component lifecycle.
• Node.js & Express.js: In-depth knowledge of Node.js and Express.js for server-side development.
• MongoDB: Experience with MongoDB for database design, development, and optimization.
• JavaScript/ES6+: Proficiency in modern JavaScript (ES6+) and understanding of asynchronous programming.

Roles and Responsibilities:

1.    Develop, enhance, document, and maintain application features in C#/Asp.Net.

2.    Excellent understanding of Database concepts and strong ability to write well-tuned SQL Statements.

3.    Participate in design, code and test inspections throughout product life cycle to contribute technical expertise and to identify issues.

4.     Knowledge of developing desktop-based applications is also desirable.

5.    Understand technical project priorities, implementation, dependencies, risks and issues.

6.    Big Data knowledge is a Plus.

7.    Drive design reviews while adhering to security requirements.

8.    Provide direction for .Net developers and act as escalation point for questions or issues.

9.    Performs technical analysis to identify and troubleshoot application code – related issues.

Keyskills

1. Must have hands on experience with ASP_Net, ASP_Net_MVC, Asp .net 4.5 , Core

2. Must have good experience in C#

3. Must have good experience in API

4. Must have hands on experience in HTML_5, angular js,CSS,CSS,CSS3, jQuery, Bootstrap, jAVASCRIPT,

5, Must have experience in Microsoft_SQL_server

• Prior Proven Experience in growing organic traffic and generating leads.
• Create a Content Strategy in accordance with the Marketing Funnel Stages.
• Hard-core Expertise in SEO Strategies like Competitor Research, Keyword Research, Content Strategy, Link Building, and Technical SEO, etc.
• Lead a team of SEO Executives, Content Writers, and Web Developer.
• Collect data and Present reports on traffic, keyword rankings, and other SEO aspects to Top Management.
• Needs to have a good command of English
• Basic Finance knowledge is preferred.