Product Manager
at We are hiring for Product based organization for Gurugram
- Craft a coherent product vision, strategy, and roadmap
- Vision: Understand the company vision align the product vision and evangelize the same across the cross-functional teams
- Internalize existing products and then align your team's mission, strategy, and roadmap with this direction
- Execute: This means being constantly biased towards action, being in the details with data, focusing on the most important problems, building strong collaborative relationships with other teams, always thinking of the customer first, and rapidly iterating towards something demonstrably awesome.
- Champion and ship bold product bets that will significantly alter the business trajectory.
- 4+ years of experience with a minimum of 2 years of experience in Product Management delivering highly successful and innovative products.
- Computer science undergraduate degree or equivalent plus hands-on software engineering experience.
- Analytical chops. You live and breathe data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to wield it but also where it can lead you astray

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Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment
Greetings from Crayon Infotech!
We hope you're doing well. We're currently hiring for the position of Graphic Designer with a minimum of 3 years of experience, based out of our office in Malad, Mumbai.
If you're passionate about design, visual storytelling, and creating digital experiences, we’d love to connect with you!
Key Responsibilities:
- Create high-quality visual assets for digital & print (social media creatives, banners, brochures, website/app UI assets)
- Collaborate with developers, content, and marketing teams to deliver creative campaigns
- Support UI/UX design efforts using tools like Figma or Adobe XD (preferred)
- Maintain brand consistency across all touchpoints
- Handle multiple design projects under tight deadlines
Must-haves:
● · You need to be excited about the problem that we are trying to solve
○ Should have excellent command over designing systems with a minimum
experience of 4 years.
○ Should have experience with various database flavors and writing complex
queries. We work with Postgres, Redshift, ElasticSearch, TimescaleDB, and
Redis.
● Additional knowledge in Golang will be an advantage
● · Strong Data Structures and Algorithms knowledge
● · Should have created APIs from scratch which is being used in Production
● · Should be comfortable with creating systems handling up to 100k requests per
minute, and have a mindset that understands scale
● · Ability to give clarity and communicate well with the team, including Product, Backend
and Dev-Ops (if and when needed)
● · Ability to use profiling tools well, getting to root causes of bugs fast
● · Ability to pick and work on adjacent technologies if and when required (Eg: If the best
performance monitoring solution needs a basic firebase setup, that should not be a
blocker for you to go ahead and do so)
● · Knowledge of how to set up relevant test cases
○ · You need to be comfortable working in a remote environment (Good
internet connection and availability on phone is required)
Good to have
● · App Development experience
● · Experience in Test Driven Development
● · Ability to tell Product what creates better User Experience, ability to tell frontend what
API responses will help the user get a faster load time
● · Inquisitiveness to understand the system as a whole, and not only be stuck to your
domain of expertise (Eg: Figure out why excessive APIs calls are being made,
brainstorm with Product and Frontend team to reduce the same without harming the UX
)
● · Experience in working on a Social Media Product
● · Good knowledge of Graphs, and their applications
● · Data-Driven Approach to monitoring
Benefits
● Work timings - You are the master of your time. However, with great freedom
comes great responsibility. If you have committed something to the team, we
expect that you will give it your best to make sure that commitment is done and is
done on time.
●
Leave policy - Take a leave whenever for whatever reason you want. You
don't need to explain yourself to us
●
Health insurance for you and your famil
Overview:
The Senior Operations Executive plays a pivotal role in overseeing the daily operations of the organization. He/she is responsible for ensuring smooth functioning across various departments, optimizing processes, and implementing strategies to enhance efficiency and productivity. This position will report directly to the Operations Manager and collaborate with department heads to achieve organizational goals.
Key Responsibilities:
Strategic Planning:
- Develop and implement operational strategies aligned with the organization's objectives.
- Identify opportunities for process improvement and cost optimization.
Process Optimization:
- Analyse existing operational processes and identify opportunities for improvement.
- Develop and implement strategies to streamline workflows and enhance efficiency.
- Establish and maintain standard operating procedures (SOPs)
Cross-Functional Collaboration:
- Collaborate with various departments to understand their support needs.
- Address any operational issues that may arise and work towards resolution.
Technology Integration:
- Identify and evaluate new technologies or tools that can improve operational processes.
- Oversee the implementation of new systems and ensure proper training for the team.
Budget Management:
- Assist in the development and management of the operations support budget.
- Monitor expenditures and implement cost-saving measures where possible.
Managing Operational teams:
- Managing functional teams like technical operations, Legal, Business operations, etc, and reviewing daily/monthly planning and goals.
Vendor Management:
- Identify and evaluate potential vendors for operational support services.
- Negotiate contracts and agreements to ensure favourable terms for the organization.
- Collaborate with vendors to resolve issues and improve service delivery.
Qualifications:
- Must have:
- Engineering (Software/IT/Computer) +2 years of work experience + MBA (Operations/ Business Management) +3 years of experience
- Certification in project management or operations management (e.g., PMP, Six Sigma).
- Proficiency in MS Tools, JIRA, Atlassian, Confluence, MIRO (or any similar tool)
- Proven experience in operations management or a similar role.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Proficiency in project management tools and software.
- Sound knowledge of industry regulations and compliance standards.
Additional Requirements:
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Ability to make sound decisions under pressure.
- Commitment to maintaining confidentiality and integrity.
- Willingness to travel occasionally as and when required.
Benefits and perks:
- Progressive leave policy for effective work-life balance.
- Training and Certification budget for your professional growth and development.
- Company-sponsored workcation once a year.
- Multicultural peer groups and supportive workplace policies.
- Celebrate monthly team events and fun-filled outings.
- OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
- OWASP TOP 10 vulnerabilities and their mitigations
- Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
- Understand/modify exploit code and find logical security flaws in applications
- Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
- To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.
Job description
Job code: Application Engineer
Ducom Instruments now have an opening for the position for Application Engineer. Looking for dynamic and hands-on experience in LABVIEW to set out to improve the overall functioning of the client’s software. Creating new architecture, working with existing software and engineering hardware components that optimize certain technology. Comfortable in coding languages, and particularly those that apply enterprise solutions.
Application Engineer responsibilities span from software architecture design, programming, testing, debugging, and software maintenance. Documentation of the product including flowcharts, algorithms, codes, and other relevant information, software upgrades, user support, and training activities also comprise of important responsibilities in this position.
Minimum requirements:
- Knowledge on LabView
- CLAD certified
- Knowledge of communication protocols, e.g. USB, RS232, IEEE, RS485, TCP/IP, Modbus
- Knowledge of general software design/documentation processes in test and measurement systems
- Problem-solving skills
- Experience with Controls / Automation Engineering / Robotics interface programming
- Knowledge and exposure of digital electronics and instrumentation
Preferred qualifications:
- LABVIEW, C and C++ Programming and Arduino skills preferred
- Minimum of 2-3 years’ experience/fresher’s in instrumentation software development in industry / R&D
- Bachelors or a Master’s degree in Computers Science, mechatronics, robotics, electrical and electronics.
- Ability to thrive in across functional and cross-cultural work environment
- Excellent organizational and multi-tasking skills
- Ability to travel, occasional travel will be required
- Salary as per company standards
- Ability to attract and hire top-notch Engineering talent for the organisation.
- Be responsible for the group's technical strategy and roadmap - creating success metrics in close collaboration with other groups across the organisation in executing initiatives in an agile way.
- Brings a strong perspective that drives change and motivates engineers to develop simple solutions to complex problems.
- Help implement effective engineering processes and champion their adoption.
- Has the technical capacity and capability to partner with tech leads and architects in problem solving.
- Mentor the professional development of each direct report through personal and performance management.
- Give engineers the tools, confidence, and motivation to make decisions independently that lead to their recognition.
- Effective at influencing a culture of engineering craftsmanship and excellence.
- Initiate cross-functional (Product, Business, Operations) collaborations with development teams throughout Razorpay and gather feedback and requirements.
- Seek diverse perspectives to drive bottom-up innovation and create buy-in from all technical stakeholders.
- Ensure the team fully understands the goals and objectives of Razorpay as a company and how their work fits into 'the bigger picture.
Mandatory Qualifications:
- Total of 8+ years' experience.
- Experience level of 5+ years of experience in very large-scale applications and 3+ years' experience in people management.
- Strong problem solving skills, data structures and algorithms.
- Experience with distributed systems handling large amounts of data.
- Excellent coding skills in one of the languages PHP/Python/C++/Java.
- Very good understanding of Web Technologies.
- Very good understanding of any RDBMS and/or messaging.
- Provide L1 support including desktops, laptops and printers and other IT related accessories
- Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
- Raise ticket within supplied ticketing system and update and close with end user confirmation
- Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
- Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
- Install, configure and troubleshoot various PC Hardware Components
- Configure and troubleshoot of LAN and Wi-Fi setup
- Install and troubleshoot Printer, Scanner and Projector
About you:
• 1-2 years of experience as a Desktop Engineer from any industry
• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
• Strong experience in Anti-Virus software installation and Management
• Good experience in configuration and troubleshooting of Network Devices
• Basic knowledge of Server administration and Server hardware
• Good working knowledge on MS-Office
• Good communication and problem-solving skill
• Any bachelor’s degree with IT background would be a plus











