
Product Manager
at We are hiring for Product based organization for Gurugram
- Craft a coherent product vision, strategy, and roadmap
- Vision: Understand the company vision align the product vision and evangelize the same across the cross-functional teams
- Internalize existing products and then align your team's mission, strategy, and roadmap with this direction
- Execute: This means being constantly biased towards action, being in the details with data, focusing on the most important problems, building strong collaborative relationships with other teams, always thinking of the customer first, and rapidly iterating towards something demonstrably awesome.
- Champion and ship bold product bets that will significantly alter the business trajectory.
- 4+ years of experience with a minimum of 2 years of experience in Product Management delivering highly successful and innovative products.
- Computer science undergraduate degree or equivalent plus hands-on software engineering experience.
- Analytical chops. You live and breathe data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to wield it but also where it can lead you astray

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Answering customer queries
● Maintaining and analyze the customer database
● Tracking all the complaints,feedback, requirements
raised by customers and prepare reports
● Planning and delivering CRM strategies across the
organization with a view to retaining existing
customers, increasing brand loyalty and expanding the
company brand.
● Deciding on a final CRM structure and architecture
that will work seamlessly across the business and
capture crucial information along the sales funnel.
● Making sure the customer database is correctly
segmented for targeted marketing activities.
● Collaborating with other departments ensures the
CRM strategy works well for every aspect of the
business.
● Development of testing strategies to guarantee the
most efficient approach for the organization and its
customers.
● Handle all CRM platforms - Call and chat
● Running customer loyalty programs for repeat
customers
- Set the vision, roadmap, and direction for the Customer Data Platform
- Collaborate with stakeholders and different teams from the organization to collect data, identify gaps, and create functional requirements.
- Champion customer data platform workshops and user adoption.
- Planning & execution ofonline campaigns on Marketing Automation tools (like Webengage,Clevertap) which includes email, SMS, Push Notifications, inApp notification, Onsite Promotions, Users Journeys etc.
- Responsible for Post-Install Conversion rates, User Engagements across primary Lines of Businesses & Other Health Metrics
- Use Segmentation, Personalization & Dynamic Content to drive the Multi-Channel & Multi-Device Communication strategy via Marketing Automation Tool to enable scale
- Implementation of the Marketing Automation Tools(Webengage/clevertap) - A Single Cross Channel Unified Platform to handle Data Aggregation (Search, Transaction & Analytics driven)
- Reactivation of inactive user base through various online marketing channels
- Work closely with Tech, Product, & Revenue Team to execute Engagement/ Retention Activities
- Using marketing automation on Webengage/clevertap to build hyper personalized dynamic content campaigns basis real time user triggers

❖ Own the development practices, processes, and standards for your
team
❖ Own the technical architecture, drive engineering design, and shoulder
critical decisions
❖ Understand, prioritise and deliver the feature roadmap while chipping away at the
technical debt
❖ Work effectively with a cross-functional team of product managers, designers,
developers, and QA
❖ Own the communication of the team’s progress and perception of the team itself
❖ Collaborate with the Support team to keep track of and triage technical issues and
track them through to resolution
❖ Collaborate with Talent Acquisition to drive sourcing, screening, interviewing, and
recruitment of the right talent for your team
❖ Continuously improve the productivity of your team by identifying investments in
technology, process, and continuous delivery
❖ Own the morale of your team, unblock them at critical junctures, break ties in a
timely manner
❖ Own the careers of your team members, deliver regular and timely feedback,
represent your team for annual reviews and reward your performers
❖ You will nurture and grow the team in order to deliver path-breaking solutions, as
outlined above, for the business in the coming years
REQUIREMENTS
❖ Excellent leadership skills to manage and mentor teams
❖ Bachelor's Degree in a technical field
❖ 8+ years of total relevant experience with a minimum of two years of experience
being a reporting manager for a high performing engineering team
❖ Experience designing and implementing distributed systems
❖ Superior management skills to manage multi-engineer projects and experience in
delivering high-quality projects on time
❖ Track record of individual technical achievement
❖ Excellent Php/Java, Python, Javascript, MySql skills
❖ Experience developing software in a commercial software product development
environment
❖ Experience leading teams that built software products for scale
❖ Excellent communication skills, open, collaborative, and proven team player
❖ Experience working with global customers and experience with agile processes and
Serverless Architecture is a plus
CANDIDATES MUST HAVE:
❖ Php/Java, Python, Javascript, MySql
❖ Must have experience in building a commercial software product
development environment.
❖ Team lead experience.
❖ Says product based experience.
Advanced proficiency in MEAN Stack (NodeJS, MongoDB, Express, Angular JS)
Proficiency and hands-on experience with one or more of the following: Backbone / Knockout JS / Ember JS / React JS
Knowledge of JQuery would be an added advantage
Thorough knowledge of software development best practices, including coding standards, code reviews, source control management, build process, continuous integration and continuous delivery
Thorough knowledge of Node.JS, MongoDB, Angular JS, Express JS and JavaScript
Ability to plan core architecture, and to enhance it from time to time
Strong analytical mindset to derive actionable analytics from data
Software engineering takes the central roles for building products and systems. You will be responsible for designing, building, improving, or maintaining our web applications, third-party data integration, data API, backend systems, or working with monitoring tools and infrastructure may work on our search engine including scoring and relevance, reservation engine, automated pricing engine, business process engine, data applications, devops-related applications, and other
new projects.
You will work in cross-functional teams and meet great people regularly from top tier technology, consulting, product, or academic background. We work in open environment where there are no boundaries or power distance. Everyone is encouraged to speak their mind, propose ideas, influence others, and continuously grow themselves. Get the exposure to multi-aspect, collaborative, intensive startup experience with our recent expansion into Southeast Asia and exploration of new product
Qualifications
Having minimal 3 years of experience in software engineering, application development, or system development
Excellent understanding of software engineering concepts, design patterns, and algorithms
Comfortable working up and down the technology stack
Curiosity to explore creative solutions and try new things
Bachelors' degree in Computer Science or equivalent from a reputable university
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results







