Product Manager

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Key skills expected:

• WordPress Plugin Development
• WordPress Custom Theme Development
• HTML + CSS
• Core PHP
• MySQL

Job description:

• Extensive knowledge and experience of custom WordPress development using JavaScript and PHP frameworks.
• Experience and ability to build WordPress plugins from detailed briefs and mock ups using best practices, clean reusable and expandable code.
• Experience in using cPanel and deployment
• Development and Maintenance of high-traffic WordPress and WooCommerce based websites
• Developing front-end websites and applications using HTML, CSS, Javascript, jQuery, PHP
• Basic knowledge of JavaScript, JQuery, theme and color combination for websites.
• Good communication and interaction skills.

Who are we?: FullStack Education is a fast-growing e-learning company that runs its ed-tech brand by the name Accredian (Credentials that matter | www.accredian.com ). Accredian arms working professionals with next-generation skill sets like data science and product management and provide them with a transformative learning experience to help them move up in their careers. The company has been founded by ISB and BITS Pilani graduates.

What will you do?

In this role, you will be leading a motivated sales team and take complete ownership of sales. Your will:

1. Drive 2-3X growth in revenue every 6 months through people and world class sales practices
2. Drive 3-4X conversions from current channels and optimize conversion percentage from the current lead flow
3. Come up with Product Pricing & Product Innovation to multiply revenues.
4. Drive growth of sales team from 50 to 200 in 6-12 month duration by hiring top class talent.
5. Design industry beating incentive structures, sales challenges (monthly/weekly), compensation plans, etc
6. Set a high-performance culture, energy, and cohesiveness so that sales teams are working with high energy
7. Constantly mentor, coach, and train team leads.

Competencies:

• Demonstrated experience of driving top results in B2C & B2B Sales with 50+ crore annual targets.
• Experience in handling a sales team with 100-500 associates, leads, and managers.
• Excellent communication skills and a strong mastery of written and verbal English.
• Highly self-motivated, able to work with a target-driven mindset.
• Minimum 6+ years experience in similar roles in education and related industries.
• MBA from Tier 1,2 institutes (ISB, IIM, XLRI, BITS, etc) preferred.

What we offer

• In addition to an outstanding work environment with rapid advancement potential, you get the opportunity to work with a super-talented team of professionals from high-pedigree backgrounds like ISB, BITS Pilani, NITs etc.
• Fast career growth.
• Opportunity to be a part of a super fast-growing company.

About us 

GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. 

Following are examples of what we do: 

• Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts 
• Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.) 
• Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards.
• Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards 
• Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels 

With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.  

We have recently launched a SasS product  Lets Buzzz, an employee engagement platform that helps drive performance and innovation at the workplace. It is a comprehensive product designed to empower business. from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.  

If making a difference to the working culture across companies sounds exciting, then this is the job for you. 

We expect you  to play a critical role in developing the sales strategy. You will be responsible for all Sales Activity, more specifically, identifying, developing and closing new opportunities. In addition to having a successful track record in business acquisition working with middle and senior level management, you will also demonstrate a proactive approach to building new relationships. Essential that you are a focused performer who is in the habit of beating Sales targets.

Reports to 

AVP - Product Sales  

3 best things about the job 

1. Work in a rapidly evolving industry where scalable tech products have a huge impact 
2. Have complete ownership of product sales  
3. Potential for the role to evolve into a business leadership role 

Measures of success 

• Building and implementing a successful Sales Strategy. 
• Healthy pipeline of clients and prospective business opportunities. 
• Over achieving sales targets assigned. 
• Win long term business deals. 

Responsibilities of the role 

• To constantly keep oneself updated with key trends in the market.  
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue. Networking within assigned client organizations to understand organizational structures and prospective business needs and sale opportunities. 
• Devise strategies and execute tactics to pitch and secure new business.  

• Liaise with the rest of the team on a day to day basis to obtain all new sales leads and proactiveness in putting forward suggested actions to achieve sales targets 
• Responsible for reporting as per business requirements. Assessing assigned client contractual situations to ensure the best possible agreement structure is in place to lock in clients 

What you will need  

• You are self-motivated and have high levels of energy about what you do and the products you are presenting.  
• A great balance of business and commercial acumen along with understanding of technology and SaaS products 
• A strong bias for using relevant analytical tools and taking data-driven decisions 
• Ability to work with multiple internal and external stakeholders 
• Excellent verbal and written communication skills. 

Pepper (http://www.pepper.org.in/">www.peppercontent.in) is building India’s largest content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories, 40+ content verticals, and 40+ global languages. Over the past 3 years, we’ve worked with brands like Adobe, upGrad, Swiggy, Dunzo, BusinessWorld, Digit,  Shiksha.com, Rapido, BookMyShow, UrbanClap, Yatra, Bewakoof, YourStory, Bharat Matrimony, and 300+ other brands. We have over 30,000+ writers and graphic designers who have applied to Pepper so far, who form part of the ‘Pepper Cloud’.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators and at the same time, scale up our existing services. 

Job Responsibilities:

• Oversight of recruitment delivery and operations. Partner closely with the business teams to ensure
• Sourcing and hiring strategies are aligned with People’s strategies.
• Use industry knowledge and experience to identify and attract the best talent in technical or business
• baseline.
• Determining current hiring needs and producing forecasts
• Develop a sustainable talent acquisition and hiring plans and strategies
• Create, organize, and implement new and enhanced recruiting and selection processes/tools to drive efficiency and improve the quality of hires
• Develop and oversee innovative sourcing strategies to attract talent from non-traditional and/or diverse talent pools
• Actively leverage a network/user group base to promote the brand and tap into potential talent.
• Plan procedures for improving the candidate experience
• Suggest measures for improving employee retention

The ideal candidate must -

• At least 4+ years of experience in Talent Acquisition or similar TA role - Experience in Tech hiring is a big plus.
• Experience in hiring for Start-ups is a must.
• In-depth knowledge of full-cycle recruiting and sourcing.
• Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools
• Have excellent verbal, written communication, and presentation skills.
•  Have a willingness to be flexible: Works beyond what is described in the job description.

Business Intelligence Analyst

Role Description:

Ability to drive analysis while leveraging knowledge of digital data and tools, to provide insights

Consulting and helping data customers within the organization to identify next steps within their areas and action on it.

Identifying insights from the data and providing compelling commentary

Effective and persuasive presentation (verbal and written) to project teams and business leaders

Role Requirements :

Should be well-versed with SQL and R/Python.

Ability to provide insights and recommendations using strong analytical skills; striving to convince key company decision makers of business benefits of the proposed solutions

High degree of pro-activeness in analyzing customer behavior using available data to influence changes on the website

Understands the digital ecosystem and best practices and applies this knowledge to work

Understands relevant technology applications in his area