Product Manager / Sr. Product Manager

We are hiring a Product Manager to own the roadmap and deliver products customers love.

Responsibilities

• Define product vision, roadmap and priorities
• Write clear requirements and user stories
• Work with engineering and design to ship features
• Use data and user research to measure impact

Requirements

• 2+ years of product management experience
• Experience working in Agile teams
• Strong analytical and communication skills

Job Description

This is a remote position.

Our Core Value

• Client Success: Our clients’ success is our success
• Extreme Ownership: We own our work and its outcomes fully
• Proactive Collaboration: Teamwork elevates us all 
• Quality with Pragmatism: We aim for excellence with a focus on practical solutions
• Effective Feedback: Honest, constructive feedback fosters improvement
• Proactive Collaboration: Teamwork elevates us all

Experience Level

​We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results

Role Overview 

As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.

A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution

Key Responsibilities

• Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
• Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
• Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
• Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively

Requirements

What We're Looking For

• Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
• Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
• Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
• Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
• Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
• Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bringing their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Our Core Value

• Client Success: Our clients’ success is our success
• Extreme Ownership: We own our work and its outcomes fully
• Proactive Collaboration: Teamwork elevates us all 
• Quality with Pragmatism: We aim for excellence with a focus on practical solutions
• Effective Feedback: Honest, constructive feedback fosters improvement
• Proactive Collaboration: Teamwork elevates us all

Experience Level

​We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results

Role Overview 

As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.

A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution

Key Responsibilities

• Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
• Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
• Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
• Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively

Requirements

What We're Looking For

• Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
• Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
• Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
• Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
• Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
• Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards that our customers recognize us by. With asynchronous tools and a push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

MyOperator's Telephony platform powers call handling, IVR routing, number/DID provisioning, and outbound dialer campaigns for over 12,000 businesses. We're looking for a Product Manager to own this domain - someone with genuine technical depth in telephony and voice systems, who can translate how these systems actually work into a clear, well-sequenced roadmap and partner closely with engineering to ship it.

This is a technical, hands-on role suited to a PM who understands the mechanics of telephony infrastructure - call routing strategies, IVR state machines, DID lifecycle management, SIP/Asterisk-based call systems and can write specs that hold up against how these systems are actually built, not just how they appear on the surface.

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Key Responsibility Areas

• Own the Telephony product roadmap end-to-end - call handling, IVR/routing, DID provisioning, and outbound dialer campaigns - writing specs grounded in real system architecture and partnering closely with engineering to ship them.
• Maintain delivery visibility and alignment across the roadmap, using tools like Jira to track progress, sequence dependencies, and keep priorities clear for engineering.

Requirements — Must Have

• Strong technical understanding of telephony and voice infrastructure - IVR call flows and state machines, call routing strategies (round robin, simultaneous, sequential), SIP/Asterisk-based call systems, and DID/number provisioning and lifecycle management.
• 4+ years as a Product Manager/Product Owner on a technical or infrastructure-heavy product (telephony, VoIP, messaging/CPaaS, or a comparably systems-heavy backend domain), with end-to-end ownership of a roadmap you can speak to in specifics.
• Demonstrable ability to read and reason about backend system design - can point to specs/PRDs you've written that account for real constraints like state machines, REST APIs, webhooks, or rate limits, not just UI/wireframe-level requirements.
• Comfortable working within engineering's own tooling (e.g., Jira) to track delivery progress and dependencies as part of the regular workflow.
• Demonstrated ownership of predictable, high-throughput delivery on a technical roadmap, with clear outcomes you can speak to.

Requirements — Good to Have

• Experience working with voice agents/voicebots (e.g., AI-driven call handling, IVR-to-bot handoff, conversational voice systems) — a strong plus given where our roadmap is headed.
• Experience with WhatsApp Business API or other messaging platforms.
• Prior exposure to outbound dialer / campaign-calling systems (OBD).
• SQL or basic scripting ability to work directly with product/ticket data.
• Prior experience at a CPaaS, UCaaS, or contact-center software company.

This profile is not for

• Candidates who prefer to operate purely at the conceptual/strategy level without engaging with system architecture or engineering-level detail.
• Candidates who aren't comfortable using ticket-tracking tools as part of their regular workflow to track delivery and dependencies.
• Candidates without genuine, hands-on exposure to telephony systems or comparably complex technical infrastructure

Location : Remote (India)

Roles & Responsibilities

Product Strategy & Discovery

• Identify customer, business, and market opportunities through stakeholder engagement, customer research, discovery workshops, and data analysis.
• Define product vision, roadmap, value proposition, success metrics, and prioritization aligned with business objectives.
• Translate business and customer needs into product requirements, user stories, PRDs, and acceptance criteria.
• Own and continuously prioritize the product backlog based on business value, feasibility, dependencies, risks, and strategic priorities.

AI & Digital Innovation

• Identify and evaluate opportunities to leverage Generative AI, automation, and emerging technologies across products and business processes.
• Define AI-focused use cases, business cases, success metrics, user journeys, and MVP/PoC strategies.
• Collaborate with AI/ML, data, architecture, and engineering teams to convert AI opportunities into scalable product solutions.
• Drive adoption of AI across the product lifecycle and SDLC, including discovery, requirements management, development, testing, analytics, documentation, and support.
• Contribute to enterprise-wide AI initiatives and help scale successful AI PoCs into production-ready solutions.

Presales, Consulting & Solutioning

• Lead or contribute to RFP responses, proposals, client discovery sessions, workshops, and solution presentations.
• Understand client challenges and translate them into digital transformation, modernization, and AI-driven product opportunities.
• Develop solution concepts, use cases, product capabilities, roadmaps, value propositions, and implementation strategies.
• Partner with engineering, UX, architecture, delivery, and commercial teams to define scope, estimates, assumptions, dependencies, risks, and solution feasibility.
• Support client engagements and identify opportunities for account growth through product enhancements, modernization initiatives, and AI adoption.

Product Delivery & Governance

• Partner with UX, engineering, QA, architecture, and delivery teams to ensure successful product execution and delivery.
• Facilitate sprint planning, backlog refinement, UAT/SIT activities, release planning, production validation, and defect prioritization.
• Monitor product KPIs, delivery metrics, adoption, business outcomes, risks, and dependencies.
• Drive stakeholder alignment and continuous improvement throughout the product lifecycle.
• Mentor and guide Product Managers and product team members to strengthen product thinking, decision-making, stakeholder management, and delivery excellence.

Customer & Business Outcomes

• Leverage customer feedback, product analytics, experimentation, and market insights to drive continuous product improvement.
• Lead adoption and successful rollout of new capabilities through effective stakeholder engagement, communication, and change management.
• Ensure products and solutions deliver measurable customer, business, and operational outcomes.

Core Competencies

• Product strategy, discovery, roadmap planning, prioritization, and backlog management.
• Generative AI, AI product thinking, AI use-case identification, and digital innovation.
• Presales, consulting, solutioning, RFP response management, and client engagement.
• Strong business acumen with the ability to connect technology initiatives to business outcomes.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong understanding of Agile/Scrum methodologies and end-to-end product delivery.
• Ability to collaborate effectively with engineering, architecture, UX, QA, data, and AI/ML teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage ambiguity, multiple workstreams, and senior client stakeholders.

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• MBA or certifications in Product Management, Business Analysis, or related fields preferred.
• 10+ years of experience in Product Management, Product Ownership, or Business Analysis.
• Experience working in Agile/Scrum environments with cross-functional technology teams.
• CSPO, PSPO, CBAP, or CCBA certifications are desirable.

We are looking for a hands-on Senior Product Manager to own product adoption, roadmap planning, and delivery.

You will use product analytics and direct user research to understand how retailers and internal teams use Eazeebox. You

will identify adoption barriers, prioritise the right product interventions, and work with design and engineering to deliver

measurable improvements.

You will also convert the product roadmap into a realistic engineering plan. This includes clear requirements, estimation,

capacity planning, dependency management, release planning, and post-release measurement.

This is not a marketing role or a project-coordination role. Marketing will own acquisition, campaigns, cohort

communication, trade marketing, and market activations. You will own the product experience and the roadmap that

improves it.

What You Will Own

Product Analytics and Adoption

• Define and track product funnels, feature usage, conversion, retention, and cohort behaviour.

• Analyse how retailers use registration, search, stock visibility, offers, cart, checkout, payments, credit, reorder, and

delivery tracking.

• Track app-led versus salesperson-assisted ordering.

• Identify where users abandon or bypass product workflows.

• Combine usage data with retailer interviews, sales feedback, and operational observations.

• Determine whether low adoption is caused by product, marketing, sales, data, or operational issues.

• Define success metrics before development and measure impact after release.

• Improve, simplify, or discontinue features based on evidence.

Product Roadmap

• Translate company goals and user problems into prioritised product initiatives.

• Evaluate opportunities based on business impact, user value, evidence, effort, dependencies, and risk.

• Balance adoption features, operational improvements, defects, reliability, and commercially relevant technical debt.

• Write clear product requirements, workflows, user stories, and acceptance criteria.

• Work closely with retailers, sales, warehouse, fulfilment, finance, category, and support teams.

• Prevent unstructured stakeholder requests from disrupting agreed priorities.

Engineering Planning and Delivery

• Break roadmap initiatives into deliverable releases, epics, and development-ready stories.

• Work with engineers to obtain estimates and understand technical dependencies.

• Map roadmap commitments against actual engineering capacity.

• Maintain sprint, monthly, and quarterly delivery forecasts.

• Track planned versus completed work, carryover, blockers, and estimation variance.

• Make clear what will be displaced when urgent work is introduced.

• Coordinate product, design, engineering, testing, business acceptance, and release readiness.

• Communicate delivery risks and roadmap changes early.

Engineers will own technical estimates. You will own converting those estimates into a credible product and delivery plan.

Product Quality and Long-Term Development

• Ensure major initiatives receive appropriate engineering review before roadmap commitment.

• Require engineering sign-off on architecture, scalability, security, reliability, testing, and maintainability.

• Ensure critical releases have testing, monitoring, verification, and rollback plans.

• Prioritise technical work when it materially affects orders, payments, pricing, inventory accuracy, customer trust,

release speed, or expected growth.

• Balance short-term adoption priorities with the ability to operate and extend the product reliably.

The Product Manager owns the user problem, requirements, priority, and expected outcome. Engineering owns technical

design and technical sign-off. Product and Engineering jointly own release readiness.

What We Are Looking For

• 4–7 years of experience, including at least 2–3 years owning a software product.

• Strong product analytics skills across funnels, cohorts, conversion, retention, and feature adoption.• Evidence of using data and user research to make roadmap decisions.

• Experience taking products from discovery through requirements, delivery, launch, and measurement.

• Strong roadmap prioritisation and stakeholder-management skills.

• Experience with engineering estimation, capacity planning, sprint planning, and release forecasting.

• Ability to understand APIs, data flows, databases, and system integrations.

• Strong written and verbal communication.

• Willingness to regularly meet retailers and shadow internal users.

• Ability to operate independently in a lean, fast-moving organisation.

• Experience in B2B commerce, retail technology, supply chain, logistics, fintech, payments, inventory, or ERP-

integrated products will be preferred.

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL: www.experience.com

We are looking for a driven and analytical Product Manager to lead the planning, development, and continuous improvement of our digital products. The candidate will work closely with engineering, design, marketing, sales, and business teams to translate customer and business needs into successful product solutions.

Key Responsibilities

• Define and communicate the product vision, strategy, and roadmap.
• Gather and analyze customer, market, and business requirements.
• Translate requirements into clear product specifications, user stories, and acceptance criteria.
• Prioritize features and maintain the product backlog.
• Work closely with developers, designers, QA, and other stakeholders throughout the product development lifecycle.
• Conduct market and competitor research to identify opportunities.
• Coordinate product launches and feature releases.
• Track product performance using relevant KPIs and analytics.
• Collect and analyze customer feedback to improve the product.
• Identify usability issues and recommend product enhancements.
• Participate in Agile/Scrum activities, including sprint planning and reviews.
• Ensure product initiatives align with overall business objectives.

Roles & Responsibilities

Product Strategy & Discovery

• Identify customer, business, and market opportunities through stakeholder engagement, customer research, discovery workshops, and data analysis.
• Define product vision, roadmap, value proposition, success metrics, and prioritization aligned with business objectives.
• Translate business and customer needs into product requirements, user stories, PRDs, and acceptance criteria.
• Own and continuously prioritize the product backlog based on business value, feasibility, dependencies, risks, and strategic priorities.

AI & Digital Innovation

• Identify and evaluate opportunities to leverage Generative AI, automation, and emerging technologies across products and business processes.
• Define AI-focused use cases, business cases, success metrics, user journeys, and MVP/PoC strategies.
• Collaborate with AI/ML, data, architecture, and engineering teams to convert AI opportunities into scalable product solutions.
• Drive adoption of AI across the product lifecycle and SDLC, including discovery, requirements management, development, testing, analytics, documentation, and support.
• Contribute to enterprise-wide AI initiatives and help scale successful AI PoCs into production-ready solutions.

Presales, Consulting & Solutioning

• Lead or contribute to RFP responses, proposals, client discovery sessions, workshops, and solution presentations.
• Understand client challenges and translate them into digital transformation, modernization, and AI-driven product opportunities.
• Develop solution concepts, use cases, product capabilities, roadmaps, value propositions, and implementation strategies.
• Partner with engineering, UX, architecture, delivery, and commercial teams to define scope, estimates, assumptions, dependencies, risks, and solution feasibility.
• Support client engagements and identify opportunities for account growth through product enhancements, modernization initiatives, and AI adoption.

Product Delivery & Governance

• Partner with UX, engineering, QA, architecture, and delivery teams to ensure successful product execution and delivery.
• Facilitate sprint planning, backlog refinement, UAT/SIT activities, release planning, production validation, and defect prioritization.
• Monitor product KPIs, delivery metrics, adoption, business outcomes, risks, and dependencies.
• Drive stakeholder alignment and continuous improvement throughout the product lifecycle.
• Mentor and guide Product Managers and product team members to strengthen product thinking, decision-making, stakeholder management, and delivery excellence.

Customer & Business Outcomes

• Leverage customer feedback, product analytics, experimentation, and market insights to drive continuous product improvement.
• Lead adoption and successful rollout of new capabilities through effective stakeholder engagement, communication, and change management.
• Ensure products and solutions deliver measurable customer, business, and operational outcomes.

Core Competencies

• Product strategy, discovery, roadmap planning, prioritization, and backlog management.
• Generative AI, AI product thinking, AI use-case identification, and digital innovation.
• Presales, consulting, solutioning, RFP response management, and client engagement.
• Strong business acumen with the ability to connect technology initiatives to business outcomes.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong understanding of Agile/Scrum methodologies and end-to-end product delivery.
• Ability to collaborate effectively with engineering, architecture, UX, QA, data, and AI/ML teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage ambiguity, multiple workstreams, and senior client stakeholders.

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• MBA or certifications in Product Management, Business Analysis, or related fields preferred.
• 10+ years of experience in Product Management, Product Ownership, or Business Analysis.
• Experience working in Agile/Scrum environments with cross-functional technology teams.
• CSPO, PSPO, CBAP, or CCBA certifications are desirable.

Location - India (Remote)

We are looking for a highly strategic and execution-oriented Senior Product Manager / Product Manager – CMS & Digital Experience Platform to drive the evolution of Milestone’s AI-first CMS and Digital Experience capabilities.

This role requires a product leader who can deeply understand enterprise customer problems, market trends, AI-led content evolution, SEO/GEO dynamics, Personalization, and modern web experience requirements while partnering closely with Engineering, Design, GTM, Customer Success, and Enterprise Customers.

You will own product strategy, roadmap prioritization, customer outcomes, adoption metrics, Customer communication, and feature execution for our next-generation CMS platform.

Problems We Are Looking to Solve

• Enterprise-scale AI-driven content management
• Discoverability across Search and Generative AI ecosystems
• AI-powered content optimization and governance
• SEO/GEO-native digital experiences
• Conversion-focused, hyper-personalized customer journeys

Key Responsibilities

Strategic Vision & Leadership

• Define and execute product vision and roadmap\
• Drive AI-first product innovation
• Conduct market and competitive analysis
• Translate customer pain points into scalable solutions
• Understand customer churn and derive strategies to reduce future churn

Operational Excellence & Growth

• Own product lifecycle from ideation to launch
• Create PRDs, user stories, and documentation
• Drive roadmap execution with Engineering teams
• Monitor adoption, engagement, and retention KPIs

Innovation & Culture

• Champion AI-native product thinking
• Foster innovation and accountability culture
• Evangelize product capabilities internally and externally
• Stay ahead of CMS, Digital asset management and AI trends

Cross-Functional Alignment

• Collaborate with Engineering, UX, Marketing, Sales, and CS teams
• Partner with Product Marketing for GTM initiatives
• Support enterprise sales cycles and customer workshops

Customer Impact

• Act as voice of the customer
• Improve customer adoption and success outcomes
• Ensure measurable business impact

Talent & Empowerment

• Mentor junior product team members
• Promote ownership and continuous learning
• Strengthen product management best practices

Ideal Candidate Profile

The ideal candidate is a customer-centric product leader with strong experience in B2B SaaS platforms, CMS technologies, AI-led digital experiences, and enterprise-scale product management.

Required Experience & Qualifications

• 8+ years of Product Management experience in B2B SaaS
• Experience with CMS, Digital Experience Platforms, or Martech
• Strong understanding of APIs and modern web architectures
• Experience collaborating with Engineering and Design teams
• Strong analytical and communication skills

Key Focus Areas

• AI-native CMS innovation
• SEO/GEO-first digital experiences
• Enterprise content scalability
• Product-led growth and adoption

Capabilities

1. Product Strategy & Roadmapping

2. Enterprise SaaS Product Management

3. AI-first Product Thinking

4. Agile Product Development

5. Customer Discovery & Validation

6. Data-Driven Decision Making

7. Stakeholder Management

8. GTM Collaboration

KPI and Metrics

1. Product Adoption

2. Customer Engagement & Retention

3. Time-to-Market

4. Customer Satisfaction

5. Platform Performance

6. Revenue Influence

7. Product Usage Growth

8. Customer Success Outcomes

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field
• MBA preferred
• Product or Agile certifications are a plus

What We Offer

• Competitive compensation and incentives
• Opportunity to build AI-first products
• Exposure to global enterprise customers
• Career growth and leadership opportunities
• Collaborative and innovative culture

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and vision for the role plus previous experience align with key attributes, responsibilities, clear wins or learnings.   

Why Milestone

• AI-first Digital Experience Platform
• SEO/GEO-native CMS leadership
• Founder-led innovation culture