Product Manager

PR Account Manager - Public Relations Team

Job Description

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Colive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS - We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager! Service your clients well and they will never leave you.

Job Role -PR Account Manager

Experience Level - 3+ years

Location - Bangalore

Responsibilities-

● Candidates should have excellent communication skills

● Content writing, drafting press releases, press notes, listing notes

● Should possess great relations with the media and influencers

● Liaise with editors and journalists via consistent press outreach to explore large format

stories and brand placements

● Influencer relations - Identify and connect with key influencers and brands to seek potential collaboration opportunities for clients

● Client servicing - Build and maintain an effective client relationship

● Work with team and manager to achieve result oriented PR execution

● Research orientation - develop industry know-how and stay up-to-date with trends across various all client verticals

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

About the Company

We are a global manufacturing organization specializing in precision-engineered products and laboratory-scale pharmaceutical machinery. The company serves international markets including North America, Europe, and Japan, and operates with a strong focus on quality, innovation, and continuous improvement. Employees benefit from a close-knit work culture combined with global professional standards, offering long-term growth and stability.

Role Overview

We are looking for a detail-oriented and dependable production professional to support manufacturing operations within our Machine Division. The role focuses on achieving production targets, improving productivity and quality, and optimizing manufacturing costs.

Qualifications & Experience

• Diploma / BE in Mechanical Engineering or Production Engineering
• 5–7 years of experience in machine manufacturing industries
• Experience in production operations at a middle-management level in a medium-sized manufacturing setup

Key Responsibilities

Production & Operations

• Achieve production targets with optimal utilization of manpower and materials
• Organize production and assembly areas for smooth workflow
• Implement Kaizen initiatives and maintain shop-floor discipline (1S, 2S)

Process & Quality Improvement

• Review daily production, assembly, and quality issues
• Drive continuous improvement in manufacturing and assembly processes
• Ensure final product acceptance at QC and packing stages

Manufacturing Execution

• Oversee in-house shop floor activities including machining, welding, fabrication, grinding, polishing, and laser marking
• Coordinate with Purchase, Stores, and Quality teams for material availability
• Ensure material issuance, production confirmation, and subcontracting follow-ups

Required Competencies

Technical / Functional

• Strong knowledge of machining and assembly processes
• Ability to read and interpret engineering drawings and tolerances
• Shop-floor planning and assembly scheduling skills
• Experience working with ERP systems
• Good communication skills in English

Behavioral

• Strong analytical and problem-solving ability
• Quality-focused mindset
• Consistent delivery of results
• Effective time management
• Team collaboration

Reporting Structure

• Reports to: Assistant Manager – Production
• Team size: Approximately 25 associates (permanent and contract staff)

What’s in It for You

• Opportunity to work with a growing global manufacturing organization
• Exposure to niche products for the international pharmaceutical industry
• Small-company culture with multinational professionalism
• Structured value and engagement programs
• Five-day working (alternate weeks)
• Medical insurance for immediate family
• Relocation and accommodation support for outstation candidates

About the Role

We’re seeking an exceptionally talented UI/UX Designer Intern — a creator with intuition, taste, and technical finesse.

You’ll be working on cutting-edge AI, video, and legal-tech interfaces that rival Figma, HeyGen, and Google Vids in experience and precision. This role is ideal for someone who doesn’t just design screens — but designs systems, emotions, and flow.

What You’ll Do

• Design modern, responsive interfaces for AI-driven platforms (video editing, legal research, and creator tools).
• Create consistent design systems, components, and interaction flows.
• Translate abstract concepts and prompts into intuitive user experiences.
• Collaborate with Product, AI, and Engineering teams on high-impact features.
• Prototype with Figma, Framer, or React-based tools like Moveable, Remotion, or Valtio UI states.
• Present ideas with reasoning — balancing elegance, usability, and performance.

Ideal Candidate (Golden Traits)

• Design Aesthetics: Refined sense of visual hierarchy, typography, and motion.
• System Thinking: Can design re-usable, scalable design systems — not just pages.
• Technical Fluency: Comfortable collaborating with devs using Figma-to-React, Tailwind, or Design Tokens.
• Creative Boldness: Experiments with AI/LLM design workflows, adaptive layouts, and next-gen interfaces.
• Detail Obsessed: Every pixel, padding, and transition matters.
• Product Thinking: Understands user psychology, accessibility, and conversion paths.

Requirements

• Strong portfolio showcasing modern, interactive design systems (preferably web/SaaS).
• Hands-on experience with Figma, Framer, Adobe XD, or Sketch.
• Understanding of user journeys, wireframing, prototyping, and usability testing.
• Optional bonus: Familiarity with React, Next.js, or Remotion for design-to-code workflows.
• Certifications in UI/UX, HCI, or Product Design are appreciated.
• Must have deep passion for visual storytelling and human-centered design.

Why Join Us

• Build products that will define next-gen AI-powered creative software.
• Work directly with founders and top engineers.
• Get featured as a core design contributor in the product credits.
• Real mentorship — not task pushing.
• Convert to full-time Product Designer upon excellence.

Job Description:

• Research and write original, well-researched, and informative content for the website and blog.
• Work closely with the marketing team to create content that aligns with the company’s overall marketing strategy.
• Collaborate with the subject matter experts to ensure that all the content is accurate and up-to-date.
• Optimize content for search engines and ensure that it is easily discoverable by users.
• Monitor website analytics to identify areas of improvement and adjust the content strategy accordingly.
• Stay up-to-date with the latest trends and best practices in content creation and SEO.

Syook is an established Series A funded high growth startup headquartered in Bengaluru, working in the B2B space. We are currently on the path of high growth and productivity, and great culture building (because we know the two go hand in hand)! We are looking for folks who will ask questions like why/why not, what can I do to make this better, how can I help the company and most importantly, what can the company do to help you.

Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line. InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than https://syook.com/rfid-vs-ble-vs-uwb-vs-wi-fi/">comparable technologies. The result: Quick RoI and Improved Operational Performance. It’s Industry 4.0, ready for deployment!

First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.

Our product stack is MERN (React, Node + Express, MongoDB) with a few services also written in Java and Go and we use React Native on mobile.

We’re looking for someone who loves to solve problems and enjoys building algorithms that identify all possible scenarios. You must enjoy breaking down a problem statement into smaller chunks and have a knack of designing scalable systems using modular pieces.

A day in your role will involve any of the following (or a combination):

• Develop APIs for new features that will be consumed by the frontend (web and mobile)
• Develop APIs for integrations into 3rd party ERP & HRMS systems like SAP, etc
• Build new services or add functionality in existing systems & services like IoT Data Parsers and Ingestors, etc
• Build modular sub-systems that can be reused to develop a scalable system
• Optimize application backend for speed and scalability
• Ship out bug free code using TDD
• Work towards more stability & scalability of the backend
• Understand the requirements and give adequate time estimates for the features
• Coordinate with QA for every feature and make sure releases are bug free

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

This is a full time position based out of Bengaluru with the option of working remotely few days of the week. During the interview, you'll be able to share what you're most interested in.

1. We're working to solve a massive global problem and help organizations be more competitive. We love solving problems using technology and are bridging a massive gap in the operations excellence domain.
2. We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product.
3. Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too.
4. You'll be able to work independently and set your own schedule. We don't micromanage and will help you do great work. We trust our people and believe that each person here puts their best foot forward.
5. We'll mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
6. We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

1. We're small (35+ people in the company now), so if you like more established companies, it's not (yet) the right time. You'll help build our company's culture.
2. Since we're an early stage startup, projects and priorities may shift.
3. Our customers love us, and there's a lot we can improve. It's a great place to be, but it means there's some jank. (Nothing too scary! 😃)
4. We can't (yet) provide constant close mentorship for junior developers. As we grow, we'll get a lot better at this.
5. Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.

1. Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
2. Happy to try things out to validate new features, and move on if they no longer solve a problem.
3. Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
4. Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.
5. Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.
6. You are driven and care about doing a good job and improving your craft.
7. You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 
8. Most importantly, you’re the kind of person who is friendly, approachable, ready to help others and personally driven to put your best foot forward.

Technically these are some of the things we would like for you to have to be able to contribute effectively in this kind of a position:

1. You are fluent working with server-side languages and frameworks, in particular NodeJS, but any other language proficiency is also fine e.g. Go, Python, Java, as long as you can pick up a new language and contribute
2. You are fluent in using SQL Database, preferably Postgres and at least one NOSQL Database, preferably MongoDB, but feel free to surprise us!
3. You can write non-trivial programs in Javascript
4. You can write clean, modular code in either Object-Oriented style or Functional style
5. You are comfortable with Test Driven Development
6. You are fluent in using the tools of the trade: Testing, Editors, Git, Command line, Slack

Apart from the above it would be a plus if you also have

• Knowledge of Docker
• Knowledge of Kafka, RabbitMQ or other pub / sub and queue management systems
• Open source contributions 

Since we're an early-stage startup, we constantly have to ask "what gets the most value, cheaply, to validate our assumptions?" We build some things to last a long time, and others as prototypes.

We use linting, e2e testing, CI CD, observability logging, and production probers. We've documented both our web and mobile apps so that you should be able to get started easily—and if you need help, we'll absolutely improve our docs—and contribute your first day.

We recognize the value of maintainability and keeping our developer experience nimble. Our sprints are for 2 weeks and we push releases to production as per this schedule.

You'll help push us to be our best, and we're excited for recommendations and insights you have as you join. You'll be an owner and contribute towards how we work.

We want you at your best, and won't be giving you gotcha-style algorithms questions. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.

You'll first talk to Sarlaksha or someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.

We'll also talk in depth about your technical experience. We'll talk about frameworks you've used, how you make technical decisions, types of problems you like to solve, etc. You won't need to prepare anything in advance.

This is primarily used to get a better feel for your experience, how you work, and where you may fit in. It'll be used to design the rest of the interview process.

Through this and the next steps, you'll meet more people in the company so we can get to know each other.

Everyone has different strengths, and we want you to do your best. Our goal is for you to clearly demonstrate your technical aptitude. We're open to accommodating what would work best for you.

We can choose mutually between several different options:

1. A live pair coding session where we'll work through some problems.
2. Working through similar problems independently as a take home challenge.
3. Presenting any previous work you've done (example: open source, side project, or even another interview you did).

If you clear the technical challenge then we will have a few rounds of technical discussions where we interact with you to understand in depth about your craft. These discussions will be with one of the engineers at Syook whom you will end up working with and the final discussion will be with our CTO (Aman Agarwal). We will try and see how you can augment our engineering culture and we’ll discuss the bigger picture also. You will also get to understand what your role is all about and how you can grow with us. Feel free to ask for feedback and any other questions you may have about the company and we will be happy to share the same.

If you reach this stage, it automatically means that we’re convinced of your technical skills. However, that’s never enough for us. We want to ensure that you will feel comfortable working with us and that we can give you an environment where you can be your productive best. We will use this discussion to understand what you bring to the table apart from your technical skills in terms of initiatives, personality, and a certain entrepreneurial mindset.

We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear great things, so this is primarily so we can work with you as effectively as possible.

• Source potential candidates through online channels (e.g. social platforms and professional networks).
• Assess candidate information, including resumes and contact details- Attention to detail is highly required
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates
• Experience in bulk hiring in IT (Technology hiring, Technical Trainers) and Non - IT requirements (mandatorily in to sales, backend profiles)
• Highly proactive and attention to detail attitude is MUST
• Work on targets and closures with in defined TAT

• Desired Candidate profile

  • Candidates with excellent communication skills with understanding and learning capability (MANDATORY)
  • Experience: 3-5 Years
  • Industry: Edtech / Recruitment Consultancy
  • Proven work experience as a recruiter
  • Familiarity with social media, resume databases and professional networks.
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
  • A keen understanding of the differences between various roles within organizations
  • MBA in Human Resources Management or relevant field
  • Work Location: Bangalore, Bannerghatta Main Road