Product Manager

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Key Responsibilities

Develop and maintain scalable applications using MongoDB, MySQL/PostgreSQL, Node.js, Express.js, React.js, and TypeScript.

Design, develop, and optimize RESTful APIs and GraphQL services.

Lead and mentor a team of developers, ensuring best coding practices, performance, and security.

Collaborate with UI/UX designers, product managers, and DevOps teams to streamline development.

Contribute to AI-powered application development (if experienced in AI/ML).

Required Skills & Qualifications

✅ 2.5+ years of experience in MERN stack development.

✅ Expertise in React.js, TypeScript, Node.js, and Express.js.

✅ Strong database management skills with MongoDB, MySQL, or PostgreSQL.

✅ Proven experience in leading development teams and conducting code reviews.

✅ Excellent problem-solving and communication skills.

✅ Bonus: Experience in AI/ML-based applications is a plus.

Why Join Us?

🚀 Exciting Projects – Work on AI-driven and scalable web solutions.

🤝 Leadership Opportunity – Lead and mentor a talented team of developers.

💰 Competitive Compensation – ₹40K - ₹60K per month.

🏡 Dynamic Work Environment – Collaborative, innovation-driven workplace.

Looking for Mid level to Senior tester. 

Scope is manual + Automation with focus on automation testing with Selenium.

This is an immediate requirment. Kindly apply only if you can join in a weeks time.

• Exercises judgment in selecting methods and techniques for obtaining solutions.
• Perform various types of testing like sanity, functional, exploratory, integration, and system testing to ensure that the product delivered is of high quality.
• Support the Planning of test schedules in accordance with project scope/delivery dates and ensure that the timelines are adhered to without fail.
• Have very good knowledge of SDLC and STLC life cycles and working knowledge in agile.
• Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition through to delivery.
• Contributing toward predictable delivery of quality releases.
• Be meticulous about documentation and maintaining a robust log of all test cases and test results.
• Very good at manual testing of web and windows based applications, web services testing, and integration testing of a complex system, iOS and Android applications.
• Defect Tracking and Reporting of bugs to developers so as to fix it and follow-ups.
• Lesson Learnt documents (based on testing inputs from the previous project)
• Suggestion Documents (to improve software quality)
• Leads test processes and delivers results to necessary stakeholders.
• Reviews changes or upgrades to existing tests, tools, and testing protocols.
• Good to have knowledge over Stockbroking applications, financial and capital market domain.

Desired Technical Skills and Experience

• Experience with Web Applications, iOS, and Android Applications.
• Passionate about understanding the application end to end.
• Effective communication skills to interact with internal stakeholders.
• Experience with Agile/Waterfall methodologies.
• Adaptable to the current requirement.
• High-level problem-solving skills, and the ability to project manage Knowledge of defect management process
• Strong understanding of software concepts and ability to quickly grasp new products and technologies.

• No day is the same - you will create technical designs that support varying client requirements
• You'll design and develop full-stack web applications using the latest web technologies, primarily Python and Django
• Write code/unit tests and be part of the test-driven development environment
• Leverage your skills in industry-standard tools to deliver weekly code releases
• You'll work in a no silos environment, frequently collaborating with global teams and roles across the organization

Who you are:

• 7+ years of experience developing great web applications
• You can build products from scratch
• You have expertise in the Django backend framework
• You are fluent in the Python language
• You have dabbled in any one of these front-end frameworks - Angular, React, Vue
• You understand when to use NoSQL vs. relational database
• you understand reporting/dashboards framework
• You are comfortable working up and down the stack
• You are able to convert ideas into designs and build them out
• Benefit if you have worked with payment gateways such as visa, Mastercard, etc.
  
  

• A Bachelors or master’s degree in engineering.
• 2-4 years of experience in software product development.
• Excellent in Data structure, Algorithms & Problem-solving skills.
• Should be willing to code in Node.js/Java/Python/ROR/Golang
• Write extensive, efficient code to address complex modules and that handles interaction between multiple components.
• Customer-focused, react well to changes, work with teams and able to multi-task.
• Must be a proven performer and team player that enjoy challenging assignments in a high-energy, fast growing and start-up workplace.
• Must be a self-starter who can work well with minimal guidance and in fluid environment

About https://validateme.online/">ValidateMe Online:

The ValidateMe Online platform enables the users to securely store and share their employment, educational and personal documents. ValidateMe uses blockchain technology to maintain the privacy of the documents and ensures that only the owners have the authority to view or share the documents. It acts as a common platform for users and organizations, educational institutes and universities to complete the background process seamlessly and quickly.

What You Will Do

• Lead the delivery of high quality, innovative, flexible, and scalable technical solutions that meet business requirements
• Perform hands-on development and provide thoughtful code reviews
• Mentor and lead development team members to continuously improve quality and productivity to achieve business results
• Design, develop, test and support applications and services using React, NodeJS, mongoDB, blockchain and others.
• Engage in requirements analysis and product engineering discussions, leading to delivery of high-quality user stories and acceptance criteria.
• Conduct Proof of Concepts for testing business ideas.
• Recommend ways to improve reliability, maintenance, efficiency, and quality.
• Follow SCRUM Agile Development methodology
  
  

What You Will Need

• 6+ years of relevant experience
• Advanced knowledge of software development methodology, techniques & standards.
• Strong understanding of software design concepts, patterns, tools and best practices.
• Must have full stack experience using NodeJS, React and NoSQL Databases.
• Must have worked on at least one cloud platform.
• Should have built and used a REST API.
• Experience with mongoDB is a plus.
• Experience with blockchain technology is a plus.
• Background building container using docker and deploying using Kubernetes is a plus.
  
  

Who You Are?

• One with excellent communication and prioritization skills.
• Owns success – Takes responsibility for the successful delivery of the solutions.
• Strong desire to improve upon one’s skills in software development, frameworks and technologies

What We Offer

• Limitless growth and learning opportunities.
• A collaborative and positive culture — Your team will be as smart and driven as you.
• Outstanding compensation, including attractive Employee Stock Options.
• A chance to make an impact — Your work will contribute directly to our strategy.