Channel Success Manager

Strong Backend Developer with Rust knowledge

Mandatory (Experience) - Must have 3+ YOE as a Software Engineer

Mandatory (Core Skills) - Expert level knowledge in Rust or Realtime experience in Rust

Mandatory (Company) - Product company (Highly preferred- Blockchain companies, Gaming Companies, Early stage startups)

Mandatory (Education) - Engineering from Tier-1 Colleges (College List check below link)

Job Details

• Job Title: Customer Sales Engineer
• Department: Sales
• Employment Type: Permanent
• Location of Posting: Ahmedabad

Experience & Eligibility

• Experience Required: 1–2 years
• Freshers: Yes, freshers are welcome to apply

Educational Qualifications

• Graduation: B.E. (Mechanical) or Diploma in Mechanical Engineering
• Post-Graduation: Not required
• Special Courses: Not required

Key Responsibilities

• Lead generation and follow-up with potential customers
• Building and maintaining strong customer relationships
• Providing technical support and product-related guidance to customers
• Preparing sales reports and maintaining records
• Coordinating with internal teams to ensure customer satisfaction

Skills & Competencies

• Strong communication skills (very important)
• Languages Known: Gujarati, Hindi, English (fluency not mandatory)
• Learning-oriented mindset
• Team player with a positive attitude
• Good problem-solving ability

Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

• AWS
• Postgresql
• EC2 on AWS
• Angular
• Node
• Cognito
• and most importantly Serverless

• 5+years’ experience in progressive development or architect roles
• Very strong programming skills in one or more of the above languages
• Deep understanding of back end systems; AWS architectures and managed service ecosystems
• Good understanding with web/app design workflow including user research, user scenario, user persona, sitemap, wireframing, and mockups
• Design, develop and implement quality solutions to meet complex project requirements as per defined timelines
• Create Technical Design documents, understand technical designs and translate into the application requirements.
• Exercise independent judgment in evaluating alternative technical solutions
• Participate in code and design review process
• Write unit test cases for quality check of the deliverables
• Ability to work closely with others in a team environment as well as independently
• Proven ability to problem solve and troubleshoot
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent English communication skills are required

• 10 + years of experience and expertise in database and systems architecture design, development and implementation;
• Expertise and experience in data structures, indexing, query, and retrieval;
• Excellent data management skills including ensuring data integrity, data access, security and archiving procedures;
• Knowledge of the language technology and video extraction research domains to be able to converse fluently with the research communities to transform research requirements into concrete formalisms.
• Experience in cross platform development for multiple variants of Unix, Linux including 32 and 64 bit
• Experience with NoSQL, SQL databases, statistics and algorithms
• Strong oral and written communication skills
• Design, implement and test novel database architecture designs to accommodate the multimodal data types used in Client managed technology evaluations
• Administer and monitor database and address data security solutions as applicable
• Design and develop efficient techniques for fast, optimized data access and transfer of distributed or networked database systems
• Design, implement and test novel data structures, data search, query and retrieval solutions to enable access to and processing of the multimodal data types used in Client managed technology evaluations