Accounts Executive

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
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Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

DATA SCIENTIST-MACHINE LEARNING                           

GormalOne LLP. Mumbai IN

Job Description

GormalOne is a social impact Agri tech enterprise focused on farmer-centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by the use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energized and competent team that is working on advanced global technologies such as OCR, facial recognition, and AI-led disease prediction amongst others.

GormalOne is looking for a machine learning engineer to join. This collaborative yet dynamic, role is suited for candidates who enjoy the challenge of building, testing, and deploying end-to-end ML pipelines and incorporating ML Ops best practices across different technology stacks supporting a variety of use cases. We seek candidates who are curious not only about furthering their own knowledge of ML Ops best practices through hands-on experience but can simultaneously help uplift the knowledge of their colleagues.

Location: Bangalore

Roles & Responsibilities

• Individual contributor
• Developing and maintaining an end-to-end data science project
• Deploying scalable applications on different platform
• Ability to analyze and enhance the efficiency of existing products

What are we looking for?

• 3 to 5 Years of experience as a Data Scientist
• Skilled in Data Analysis, EDA, Model Building, and Analysis.
• Basic coding skills in Python
• Decent knowledge of Statistics
• Creating pipelines for ETL and ML models.
• Experience in the operationalization of ML models
• Good exposure to Deep Learning, ANN, DNN, CNN, RNN, and LSTM.
• Hands-on experience in Keras, PyTorch or Tensorflow

Basic Qualifications

• Tech/BE in Computer Science or Information Technology
• Certification in AI, ML, or Data Science is preferred.
• Master/Ph.D. in a relevant field is preferred.

Preferred Requirements

• Exp in tools and packages like Tensorflow, MLFlow, Airflow
• Exp in object detection techniques like YOLO
• Exposure to cloud technologies
• Operationalization of ML models
• Good understanding and exposure to MLOps

Kindly note: Salary shall be commensurate with qualifications and experience

Roles and Responsibilities:

1.Must have good analytical and problem solving skills.

2.Works as a Project Manager and reports directly to CTO/ VP

3.Manage daily/weekly scrums.

4.Able to perform and follow coding standards.

5.Perform R&D tasks if assigned and communicate with the Designer and UI team.

6.Taking leadership responsibilities and handling the team well

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

1. At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
2. Excellent hands-on experience using MySQL or any other SQL Database.
3. Good knowledge of MongoDB or any other NoSQL Database.
4. Good knowledge of Redis, its data types, and their use cases.
5. Experience with graph-based databases like GraphQL and Neo4j.
6. Experience developing and deploying REST APIs.
7. Good knowledge of Unit Testing and available Test Frameworks.
8. Good understanding of advanced JS libraries and frameworks.
9. Experience with Web sockets, Service Workers, and Web Push Notifications.
10. Familiar with NodeJS profiling tools.
11. Proficient understanding of code versioning tools such as Git.
12. Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
13. Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
14. Experience building a large scale social or location-based app.

We are looking for a creative, skilled UI developer to design web apps with functionality and aesthetics in mind. The UI developer will work with back-end developers and front-end developers to ensure that the applications are optimized for several devices and presented attractively. To be successful as a UI developer you should have excellent knowledge of HTML, JavaScript, and CSS. In addition to this, you must work well in a team as there are several individuals involved in the development process.

• Work with other developers to ensure that the web apps are functional and visually appealing.
• Liaise with the client to gauge their needs and expectations.
• Plan the layout of the applications.
• Ensure that the applications are optimized for various devices.

• Proficiency in HTML, JavaScript, jQuery, and CSS.
• Knowledge of Adobe Illustrator.
• Good interpersonal skills.
• Understanding of key design principles.
• Good problem-solving skills.

• Conducting market research to better comprehend prevailing consumer behaviors.
• Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs.
• Conceptualizing marketing campaigns that speak directly to the pain points of existing and prospective clientele.
• Creating well-written copy that is free from mistakes.
• Collaborating with graphic designers to improve the appearance layout of outputs.
• Maintaining a database of customers who have opted to receive our correspondence.
• Distributing emails through the use of automation software.
• Monitoring and reporting on the utility of each campaign.

Requirements and Qualifications :
- BS/MS degree in Computer Science, Engineering or a related subject
- 3-5 years of experience with Ruby and the Rails framework
- 3-5 years of experience with Git and Github
- 3-5 years of experience with SQL backends, preferably MongoDB, PostGre SQL
- Familiarity with testing tools such as Rspec
- Knowledge of Docker and docker-based deployment

- Critical thinker and problem-solving skills
- Team player
- Good time-management skills

• Creating user-centric designs by understanding business requirements and user feedback 
• Creating user flows, wireframes and prototypes with tools such as Figma to showcase features 
• Collaborating with developers in seeing designs through to implementation 
• Incorporating customer feedback into design in order to enhance user experience 
• And lastly, showcasing UX and visual design work with strong design sense and articulated story telling 

Key Requirements: 

• 2+ years of experience as a UI/UX Designer  
• Portfolio of design projects 
• Understanding of design software like Figma, Adobe XD, Adobe Illustrator and Photoshop 
• UX research skills - interviewing, observing, benchmarking, conducting surveys and understanding how to synthesize data to define actionable insights 
• Strong communication skills to collaborate with various stakeholders