Zepo Technologies Pvt Ltd

Founded in 2011, CallHub is an easy to use and award winning voice broadcasting, phone banking and SMS broadcast software that seamlessly integrates with users' existing systems. They are used across 200 countries and world renowned campaigns run by Uber, Greenpeace, Harvard University, Princeton University, Change.org, Save the Children, United Workers Union, among many others.

Check out the video below for a sneak peek into the product!

CallHub, headquartered in Washington DC, is the leading digital organizing platform for political campaigns, nonprofits, advocacy groups, and businesses seamlessly interact with their audiences worldwide.

The product

Their call center software enables unlimited agents to connect with people over a call to have personalized one-on-one conversations. The range of automated dialers (which include Power, Preview, Predictive, and Fast Click dialers) gives clients complete control over their dialing speed based on your needs while maintaining compliance. With features like answering machine detection, voicemail drop, phone number verification, and many more, the software ensures you spend maximum time having quality conversations. CallHub's mass texting solution lets users connect with people over SMS with solutions like Bulk SMS, MMS, SMS Opt-in and peer-to-peer texting.

About Us

Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life. 

Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast. 

Guiding Principles 

• Living and breathing our guiding principles on a daily basis is key to success at Incubyte: 
• Relentless Pursuit of Quality with Pragmatism 
• Striving for exceptional quality without losing sight of practical delivery needs. 
• Extreme Ownership Taking full responsibility for decisions, work, and outcomes. 
• Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths. 
• Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’. 
• Invite, Give, and Act on Feedback 
• Creating a culture of timely, respectful, actionable feedback for mutual growth. 
• Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients. 

Job Description

This is a remote position

Experience Level

This role is ideal for engineers with 5+ years of total experience, including strong hands-on software development experience and 1+ year of technical leadership experience, with a proven track record of shipping complex projects successfully.

An experienced individual contributor and leader who thrives in large, complex projects with widespread impact.

Role Overview

As a Senior Engineer, you’ll ensure that projects don’t just get built — they get shipped. You’ll be the driving force behind architecture design, technical decision-making, project delivery, and stakeholder communication.

A Senior Craftsperson is a multiplier for any team:

• Able to independently own ill-defined, highly ambiguous projects.
• Thinks holistically across Product, Design, Platform, and Operations to deliver highly impactful solutions.
• Shapes roadmaps to tackle complex problems incrementally.
• Raises the quality, correctness, and suitability of their team’s work, with visible impact across their business domain and beyond.
• Strong mentor, role model, and coach for other engineers.

If you take pride in shipping high-quality software, mentoring teams, and creating an environment where engineers can thrive, we’d love to hear from you.

What You’ll Do

• Lead projects end-to-end, from architecture to deployment, ensuring timely, high-quality delivery.
• Collaborate with Engineering and Product Managers to plan, scope, and break work into manageable tasks.
• Always know if the project can ship, with clear trade-offs when needed.
• Drive technical decisions with a shipping-first mindset and active participation in key meetings.
• Maintain deep knowledge of your services, identifying risks and creating mitigation strategies.
• Review code for quality and best practices, mentoring engineers to improve their craft.
• Communicate clearly with stakeholders, set realistic expectations, and build trust.
• Support and guide engineers, helping unblock issues and foster collaboration.
• Anticipate challenges, prepare fallback plans, and facilitate problem-solving.
• Keep documentation accurate, up-to-date, and accessible.

You will also:

• Lead highly ambiguous projects of critical business impact, balancing engineering, operational, and client priorities.
• Link technical contributions directly to business impact, helping the team and stakeholders align.
• Contribute meaningfully to team goals, with visibility into business objectives over multiple quarters.
• Ensure safe rollout of new features through incremental releases, monitoring, and metrics.
• Anticipate and mitigate risks across connected systems, ensuring minimal operational impact.
• Proactively improve system quality and longevity while leveling up those around you.
• Shape roadmaps, vision, and practices of the engineering discipline, influencing both your team and the wider business.

Requirements

What We’re Looking For

• 5+ years of software development experience, with strong architectural design skills.
• Strong hands-on experience with Python and PHP (must-have) and react.js (good-have).
• 1+ year in a technical leadership role, managing pods or cross-functional teams.
• Proficiency in system design, service ownership, and technical documentation.
• Strong experience with code reviews and quality assurance practices.
• Proven ability to communicate effectively with technical and non-technical stakeholders.
• Track record of delivering complex projects on time.

You will also bring:

• Ability to own large, complex projects with widespread impact.
• Demonstrated influence beyond the immediate team, shaping outcomes across a business domain.
• Strengths in stakeholder management and navigating complex scenarios.
• Skills in deliberate discovery to uncover unknowns and design solutions that succeed in real-world conditions.

Benefits

What We Offer

Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.

Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.

Cutting-Edge Projects: Work on exciting projects with the latest AI technologies

Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.

Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.

And More: Extra perks to support your well-being and professional growth.

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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