Account Manager

Job Description & Responsibilities:

We are looking for a Business Analyst who is highly skilled to join and be part of an extremely motivated and passionate team, who can:

·       Elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users.

·       Collaborate with project sponsors to determine project scope and vision.

·       Perform requirements analysis.

·       Work with stakeholders and project team to prioritize collected requirements.

·       Develops and utilizes standard templates to accurately and concisely write requirements specifications.

·       Develop Business Test Cases for testing the completeness of application from a business perspective

·       Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

·       Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

·       Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

·       Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

·       Provides guidance and/or instruction to junior staff members.

 ·      Being detail-oriented and capable of delivering a high level of accuracy

Business Analyst Qualifications / Skills:  

·       Able to exercise independent judgment and take action on it

·       Excellent analytical, mathematical, and creative problem-solving skills

·       Excellent listening, interpersonal, written, and oral communication skills

·       Logical and efficient, with keen attention to detail

·       Ability to effectively prioritize and execute tasks while under pressure

·       Experience working in a team-oriented, collaborative environment

·       Proven capabilities in project and user-testing management

·       Proven development of innovative and impactful systems solutions

·       Extensive experience with data visualization

·       Highly proficient technical writing capabilities

·       An understanding of Credit and operational Risk is desired.

·       Candidates with banking/finance experience shall be preferred.

Education and Experience:

·       University degree in the field of business administration (MBA- Finance Preferred)

·       Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development

·       Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.

·       Excellent understanding of the organization’s goals and objectives 

Key Responsibilities

1. Architect & Design

• ○ Define and maintain service architecture in Go and Node.js, ensuring scalability, resilience, and low latency.
• Lead the creation and upkeep of comprehensive Entity-Relationship Diagrams (ERDs) and maintain an up-to-date data model library.

2. Team Leadership & Mentorship

• Manage, mentor, and inspire a diverse team of 5–10 backend engineers (“maverick” talent), fostering collaboration, autonomy, and ownership.
• Conduct regular code reviews, design discussions, and performance feedback sessions.

3. AI/ML Integration

• Collaborate with Data Science and ML engineers to integrate OpenAI models (e.g., GPT-4) for features like smart audio transcription, summarization, and recommendation.
• Work with DataStax (Cassandra) or similar NoSQL systems to power low-latency user analytics and AI inference pipelines.

4. Delivery & Quality

• Establish and enforce best practices for CI/CD, automated testing, performance benchmarking, and observability (metrics, logs, tracing).
• Own SLA/SLOs and incident response processes, driving rapid root-cause analysis and post-mortems.

5. Cross-Functional Collaboration 

• Partner with Product, UX, and DevOps to translate business goals into technical roadmaps and deliver on tight timelines.
• Evangelize backend and data architecture decisions across the engineering organization.

Must-Have Qualifications

● Technical Expertise:

1. 6+ years backend experience with Go and Node.js, building microservices in production.
2. Deep understanding of RESTful APIs, gRPC, message queues (Kafka/RabbitMQ), and event-driven architectures.

• Data Modeling:

1. Proven ability to author and maintain ERD documents, relational and NoSQL schema design (PostgreSQL, DataStax Cassandra).

● Team Leadership:

1. 2+ years managing high-performance engineering teams, with a track record of growing and mentoring “maverick” engineers.

● AI/ML Integration:

1. Hands-on experience integrating AI/ML models, preferably OpenAI APIs or
2. custom ML pipelines, into backend systems

● Operational Excellence:

1. Strong background in designing CI/CD pipelines (Jenkins/GitHub Actions), containerization (Docker/Kubernetes), and cloud services (AWS/GCP).

Nice-to-Have

● Experience with GraphQL or real-time streaming architectures (WebSockets).

● Familiarity with large-language‐model fine-tuning and hosting on infrastructure like AWS SageMaker or Azure ML.

● Background in user-centric analytics and personalization algorithms.

● Open source contributions in Go or Node.js ecosystems.

What We Offer

● Competitive salary with performance bonuses and equity options.

● Flexible work hours and hybrid work policy.

● Generous learning & development budget for conferences, courses, and certifications.

● A culture that values creativity, ownership, and rapid experimentation.

● Opportunity to shape the future of audio social in India’s biggest emerging markets.

We are a self organized engineering team with a passion for programming and solving business problems for our customers. We are looking to expand our team capabilities on the DevOps front and are on a lookout for 4 DevOps professionals having relevant hands on technical experience of 4-8 years. 

We encourage our team to continuously learn new technologies and apply the learnings in the day to day work even if the new technologies are not adopted. We strive to continuously improve our DevOps practices and expertise to form a solid backbone for the product, customer relationships and sales teams which enables them to add new customers every week to our financing network.

As a DevOps Engineer, you :

- Will work collaboratively with the engineering and customer support teams to deploy and operate our systems. 

- Build and maintain tools for deployment, monitoring and operations.

- Help automate and streamline our operations and processes. 

- Troubleshoot and resolve issues in our test and production environments. 

- Take control of various mandates and change management processes to ensure compliance for various certifications (PCI and ISO 27001 in particular) 

- Monitor and optimize the usage of various cloud services. 

- Setup and enforce CI/CD processes and practices

Skills required :

- Strong experience with AWS services (EC2, ECS, ELB, S3, SES, to name a few)

- Strong background in Linux/Unix administration and hardening 

- Experience with automation using Ansible, Terraform or equivalent 

- Experience with continuous integration and continuous deployment tools (Jenkins) 

- Experience with container related technologies (docker, lxc, rkt, docker swarm, kubernetes)

- Working understanding of code and script (Python, Perl, Ruby, Java)

- Working understanding of SQL and databases 

- Working understanding of version control system (GIT is preferred) 

- Managing IT operations, setting up best practices and tuning them from time-totime. 

- Ensuring that process overheads do not reduce the productivity and effectiveness of small team. - Willingness to explore and learn new technologies and continuously refactor thetools and processes.

We are looking for a full stack Java Developer with an experience of 1+ years. The individual should have good technical knowledge of Core Java, Sql, Spring, Spring Batch, Spring Boot, Apache Spark. Exposure to sql databases like Oracle, Mysql, Microsoft Sql is a must. Any experience / knowledge / certification on Cloud technology preferrably Microsoft Azure is good to have. Exposures to non sql databases like Neo4j or Document database is again good to have.

The individual should have good knowledge of design patterns and also be able to implement them in desired conditions. Finally the individual should be smart and look to provide solutions for problems.

What you must have:

• Looking for an expert JavaScript developer who is highly skilled with Vue.js and Vuex(redux).
• Someone with the ability to create testable, reusable, and scalable code.
• Someone very good at understanding requirements and developing services & features quickly.
• Good communication skills & team player, who engages with all stakeholders of the project to add clarity for all aspects of the ongoing software development project.

Your responsibilities will include:

• Collaborate with project stakeholders, gather requirements, and develop the UI application.
• Create reusable, effective, and scalable VueJs Code.
• Implement front-end components with Vue.js and Vuex(redux) framework.
• Ensure developing robust, secure, modular, and maintainable code.
• Translate technical requirements into code.
• Build responsive UI screens with cross-browser & cross-platform support.
• Test and update web applications.

Key Requirements :

• Degree in Computer Science, Engineering or a related field.
• Highly proficient with the JavaScript language and its modern ES6+ syntax and features.
• Experience with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
• Should be having strong knowledge in HTML, HTML DOM, Bootstrap, Stylus, Sass, Less, CSS, and npm for builds.
• Good problem solving, decision making, and prioritization

Relevant leadership experience of approx. 20+ years for similar scale, diversity and complexity

You will stand out if you have the following (Good to have):

Experience in working with Senior Management/Executive Leadership