Senior Account Manager, Consulting and International client

We are seeking an experienced Salon Manager with a strong background in the Salon industry to lead daily salon operations and deliver exceptional guest experiences. The ideal candidate will bring luxury salon service standards, commercial acumen and people leadership skills to drive operational excellence, revenue growth and brand consistency.

Key Responsibilities:

• Oversee day-to-day salon operations ensuring smooth, efficient service delivery.
• Implement and maintain hospitality-level service standards and SOPs.
• Ensure a premium guest experience from arrival to departure.
• Manage scheduling, service flow, and capacity utilization.
• Lead, train, and motivate stylists, therapists, and front-desk staff.
• Conduct onboarding, coaching, performance reviews, and skill development.
• Foster a positive, high-performance service culture.
• Ensure grooming, hygiene, and professional conduct standards.
• Build strong relationships with guests to drive loyalty and repeat visits.
• Handle guest feedback, complaints, and service recovery with professionalism.
• Implement loyalty programs, memberships, and personalized service initiatives.
• Monitor guest satisfaction scores and online reviews.
• Drive service and retail sales through upselling and cross-selling strategies.
• Achieve monthly and annual revenue, retail, and productivity targets.
• Monitor KPIs such as average ticket value, conversion, and rebooking rates.
• Collaborate with marketing teams on promotions and local activations.
• Manage inventory, ordering, stock control, and shrinkage.
• Ensure accurate cash handling, billing, and POS reconciliation.
• Maintain compliance with health, safety, and hygiene regulations.
• Coordinate with vendors and service partners.
• Ensure salon aesthetics, cleanliness, and visual merchandising meet brand standards.
• Align service delivery with brand positioning and guest expectations.
• Support new launches, campaigns, and brand initiatives.
• Guest satisfaction and repeat visit rates.

Qualifications & Experience:

• 5–10 years of experience in Salon Industry.
• At least 2–3 years in a managerial or supervisory role.
• Strong understanding of customer service excellence and operations.
• Proven ability to lead teams and drive sales performance.
• Experience in salons, spas, wellness, or beauty services.
• Knowledge of POS systems and retail operations.
• Hospitality or retail management certification.

Why Join Rawls Group:

• Founder-led, fast-scaling luxury brand ecosystem.
• Exposure to multiple industries under one group.
• High-ownership leadership role with long-term growth opportunity.

Python Software Engineer (3–5 Years Experience)

Location: [Pune]

Role Overview

We are seeking skilled Python engineers to join our core product team. You will work on backend services, API development, and system integrations, contributing to a codebase of over 250,000 Python lines and collaborating with frontend, DevOps, and native code teams.

Key Responsibilities

·    Design, develop, and maintain scalable Python backend services and APIs

·    Optimize performance and reliability of large, distributed systems

·    Collaborate with frontend (JS/HTML/CSS) and native (C/C++/C#) teams

·    Write unit/integration tests and participate in code reviews

·    Troubleshoot production issues and implement robust solutions

Required Skills

·    3–5 years of professional Python development experience

·    Strong understanding of OOP, design patterns, and modular code structure

·    Experience with MongoDB (PyMongo), Mako, RESTful APIs, and asynchronous programming

·    Familiarity with code quality tools (flake8, pylint) and test frameworks (pytest, unittest)

·    Experience with Git and collaborative development workflows

·    Ability to read and refactor large, multi-module codebases

Nice to Have

·    Experience with web frameworks (web.py, Flask, Django)

·    Knowledge of C/C++ or C# for cross-platform integrations

·    Familiarity with CI/CD, Docker, and cloud deployment

·    Exposure to security, encryption, or enterprise SaaS products

What We Offer

·    Opportunity to work on a mission-critical, enterprise-scale product

·    Collaborative, growth-oriented engineering culture

·    Flexible work arrangements (remote/hybrid)

·    Competitive compensation and benefits

TECHNICAL MANAGER

Department: Product Engineering Location: Noida/Chennai

Experience: 12+ years with 2+ years in a similar role

Job Summary:

We are looking for an inspiring leader to lead a dynamic R&D team with a strong “Product & Customer” spirit. As an Engineering Manager, you will be responsible for the entire process, from design and specification to code quality, process integration and delivery performance

Key Responsibilities:

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Collaborate closely with Product Management teams to design and develop business modules.

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As a manager, coordinate a diverse team and ensure collaboration between different departments. Empathetic and fair yet demanding management with particular attention to operational excellence.

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Actively participate in resolving technical issues and challenges that the team encounters during development and escalated client implementation and production issues

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Anticipate technical challenges and work to address them proactively to minimize disruptions to the development process. Guides the team in making architectural choices

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Promote and advocate for best practices in software development, including coding standards, testing practices, and documentation.

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Make informed decisions on technical trade-offs and communicate those decisions to the team and stakeholders.

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Be on top of critical client/ implementation issues and keep stakeholders informed.

PROFILE

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Good proficiency overlaps with technologies like: Java17, Spring, SpringMVC, RESTful web services, Hibernate, RDBMS, Spring Security, Ansible, Docker, Kubernetes, JMeter, Angular.

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Strong experience in development tools, CI/CD pipelines. Extensive experience with Agile.

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Deep understanding of cloud technologies on at least one of the cloud platforms AWS, Azure or Google Cloud

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Strong communicator with ability to collaborate cross-functionally, build relationships, and achieve broader organizational goals.

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Proven leadership skills

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Product development experience preferred. Fintech or lending domain experience is a plus.

•

Engineering degree or equivalent.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Requirements

Must have 1.5 years of experience in front end development in an internet startup

Deep knowledge of Angular practices and commonly used modules based on extensive work experience

Proficiency with javascript and html5

Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30 fps at all times

Thorough understanding of the responsibility of the platform, database, API, caching layer, proxies and other web services used in the system

Creating custom general use modules and components which extend the elements and modules of core Angular

Ability to understand business requirements and translate them in to technical requirements

Roles and responsibilities

Delivering a complete front end application

Ensuring high performance on mobile and desktop

Writing tested, idiomatic and documented Javascript, HTML, CSS

Co-ordinating the workflow between graphic designer, HTML coder and yourself

Cooperating with the back end developer in the process of building restful API

Communicating with external webservices

Ensure high quality graphic standards and high consistency

Stay up to date on emerging technologies

Write functional requirement documents and guides

Must have skills (Angular 6, CSS, HTML, Javascript (ES5 and ES6), rest ful API, Product company / startup experience)

looking for a smart individual with marketing skills.

Should be very fluent with english and hindi.

Should have great communication skill.

Should have exposure to social media.

Should be good at researching.

Should be good with computers microsoft.

Should know how to use photoshop.

Graphic designing is a plus.

An illustrator is a plus plus .

Salary negotiable.

Job Type: Temporary

Salary: ₹1,500.00 to ₹2,000.00 /week