Account Manager

About us:

IndieFolio is disrupting the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

About the role:

As our Account Director, you will play a pivotal role in fostering unparalleled client satisfaction and revenue growth. You'll lead a team of talented Account Managers and Executives, cultivating a dynamic environment that fosters continuous learning and innovation.

Key Responsibilities:

• Manage and cultivate a portfolio of client accounts, acting as a trusted partner to ensure client satisfaction and retention through exceptional communication and strategic guidance.
• Provide leadership and mentorship to a team of Account Managers and Executives, establishing goals, training, and celebrating achievements.
• Develop and implement strategic client engagement initiatives to achieve and surpass revenue targets, driving project conversions.
• Oversee seamless project execution, ensuring adherence to the highest quality standards and timely delivery while effectively managing resources.
• Foster strong collaboration with internal teams across Sales, Marketing, and Talent Acquisition to deliver exceptional client experiences.



Qualifications:

• Minimum of 5 years of progressive experience managing client accounts within advertising, marketing, or consulting. A strong understanding of the creative industry is a plus.
• Proven track record of exceeding revenue targets through strategic client engagement and relationship management.
• Demonstrated leadership abilities with a history of coaching, mentoring, and developing high-performing Account Management teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues at all levels.
• Exceptional organizational skills with the proficiency to manage multiple priorities, prioritize tasks effectively, and thrive in a fast-paced environment.
• Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to ensuring top-notch project execution and delivery.
• Familiarity with creative project management methodologies (e.g., Agile, Waterfall) and a passion for working in a dynamic and collaborative environment.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and experience with project management tools (e.g., Asana, Trello) is a strong asset.

Why Join Us?

• Work with the best: Collaborate with some of the best global brands and top leadership in the industry.
• Hypergrowth Opportunity: Be part of a company experiencing explosive 500%+ annual growth with the potential to scale by 100x in just 3 years!
• Continuous Development: Refine your skills and leadership through continuous training and the support of a collaborative team.
• Own Your Impact: Enjoy a high-trust environment where your contributions are valued, your voice is heard, and your ownership mindset is celebrated.
• Flexibility & Autonomy: Embrace a remote-first culture that empowers you to design your ideal workday, focusing on results and maximizing your productivity.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
• Competitive Compensation & Perks: Benefit from a competitive salary, comprehensive benefits package, and opportunities for professional development to fuel your growth.

Days 1-30: Accelerated Learning and Relationship Building

• Get to know IndieFolio: Conduct a comprehensive review of our client base, service offerings, and internal processes.
• Shadow Top Performers: Gain invaluable insights by shadowing experienced Account Managers and learning best practices in project management methodologies.
• Establish Stakeholder Relationships: Cultivate strong working relationships with key stakeholders by attending meetings and fostering open communication channels. This will allow you to gain a comprehensive understanding of ongoing projects and client expectations.

Days 31-60: Client Relationship Management and Value Creation

• Assume Ownership of Key Accounts: Take full responsibility for managing a portfolio of key accounts. Focus on fostering strong, long-term relationships and consistently exceeding client expectations.
• Conduct Client Needs Assessments: Employ in-depth analysis to identify client needs, pain points, and long-term goals. This will help you tailor solutions and deliver exceptional value.
• Foster Collaborative Client Partnerships: Collaborate seamlessly with design and technical teams to ensure project execution aligns flawlessly with client objectives.
• Implement Effective Communication Strategies: Establish regular communication channels with key accounts to build trust, maintain transparency, and address any concerns promptly.

Days 61-90: Strategic Growth and Innovation

• Optimize Account Management Processes: Develop and implement efficient account management processes to maximize your impact, streamline workflows, and improve overall effectiveness.
• Identify New Business Opportunities: Utilize your understanding of target industries to actively identify and cultivate promising new business opportunities.
• Develop Compelling Presentations: Craft persuasive pitch decks and presentations that effectively showcase IndieFolio's value proposition and secure new client partnerships.
• Onboard New Clients Seamlessly: Implement a well-defined onboarding process for new clients to ensure a smooth transition and set the stage for long-term success.

By Day 90:

• You will have established yourself as a trusted partner to key accounts, consistently exceeding client expectations and fostering long-term partnerships.
• Your proactive approach to client needs and implementation of innovative solutions will have demonstrably increased client satisfaction and retention.
• You will have actively contributed to revenue growth by securing new business deals through the development of compelling pitches and effective onboarding strategies.

Hands-on experience on advance excel and effective communication skills

Preferred Location Mumbai

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Desired Candidate Profile

Desired Candidate Profile

• Postgraduate with, 7-8 years’ work experience in HR/ Talent Management/ Resource Management/Professional Development
• Demonstrated leadership experience in client facing consulting work with at least 3 years of consulting work experience (having played Consultant equivalent or higher roles)
• Competence with Excel, PowerPoint, Word
• Excellent customer-facing communication skills (towards leadership, consulting staff)
• Ability to take high-stake decisions under pressure
• Ability to deal with highly confidential information with discretion
• Eagerness to contribute to team building and people development
• Sound commercial and business judgement

Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.

Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.

• Building long-term relationships with clients
• Making presentations
• Planning and monitoring content calendars
• Addressing client queries effectively and in a timely manner
• Investigating and determining clients wants and needs
• Planning and implementing digital strategies for clients
• Presenting and training on social media strategies to clients, addressing queries
• Coordinating requirements internally within team
• Analyzing the effectiveness of digital campaigns
• Monitoring insights and analytics
• Setting up a list of KPIs to track for each client
• Preparing and presenting reports on their progress
• Keeping abreast with new trends in digital technology

Desired Candidate Profile

• Minimum 3+ years of working experience as a Digital Account Manager or field related to Client Servicing/Project Management/Customer Service
• 2 years of experience with Social Media and Google Adwords campaigns
• Strong communication skills to communicate requirements and updates with clients and internally with the team, over the phone, email and in-person
• Sense of ownership and pride in your performance and its impact on company’s success
• Ability to think critically and problem-solving skills
• Attention to detail
• Good time-management skills    

Job responsibilities: 

• Manage all accounting transactions
• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly, and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations