Account Manager

Job Title: Business Analyst

Location: Bangalore

Experience: 2 to 4 Years

Joining: Immediate Joiners Preferred

About the Role

We are looking for a detail-oriented and analytical Business Analyst with 2 to 4 years of experience to join our team in Bangalore. The ideal candidate should be capable of understanding business requirements, translating them into functional specifications, and working closely with stakeholders, development teams, and QA teams to ensure successful project delivery.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders and clients.
• Convert business needs into functional requirements, user stories, and process flows.
• Work closely with product owners, developers, QA teams, and business stakeholders to ensure clarity of requirements.
• Conduct gap analysis, feasibility studies, and impact analysis for new requirements or changes.
• Prepare and maintain BRD, FRD, SRS, use cases, workflow diagrams, wireframes, and user stories.
• Facilitate meetings, workshops, and requirement gathering sessions with internal and external stakeholders.
• Support the software development lifecycle (SDLC) by ensuring proper documentation and communication.
• Coordinate with QA teams during testing and UAT to validate business requirements.
• Monitor project progress and help resolve requirement-related issues.
• Identify opportunities for process improvement and business optimization.

Required Skills

• Strong understanding of Business Analysis methodologies and SDLC.

Experience in preparing:

• BRD
• FRD
• SRS
• User Stories
• Use Cases
• Flow Diagrams / Process Maps
• Good knowledge of Agile / Scrum methodologies.
• Excellent communication, documentation, and stakeholder management skills.
• Ability to work with cross-functional teams and manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Proficiency in tools such as:
• JIRA
• Confluence
• MS Excel
• Visio / Draw.io / Lucidchart
• PowerPoint / Word

Preferred Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• Experience working in IT services / software development / product environments.
• Exposure to wireframing tools and basic SQL is an added advantage.
• Certification in Business Analysis / Agile / Scrum is a plus.

We are seeking a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will be responsible for analyzing business processes, identifying improvement areas, and supporting data-driven decision-making through insights and documentation.

JOB DESCRIPTION :

We're looking for a proactive individual to navigate the complexities of tax and optimize our tax strategies.

Job description:

1. Managing and maintaining financial records, including general ledger accounts and financial statements.

2. Reviewing financial documents and transactions to ensure accuracy and compliance.

3. Reviewing and processing vendor invoices with an accurate booking of TDS/GST

4. Assisting in stock audits

5. Providing timely financial information to support decision-making processes

Skills Set Required:

1. Good technical knowledge in tax and accounting.

2. Strong understanding of accounting principles, practices and procedures.

3. Proficiency in Microsoft Office Suite (Outlook, Excel, Word).

4. Excellent analytical and problem-solving skills.

5. Effective communication and interpersonal skills.

Working Days -Time

Recruiter Instructions

Complete Address

Bachelor's degree in Finance, Accounting, or related field.(BCOM)

2-4 years of relevant experience in tax compliance.

1. Achieving Enrolment targets (End to End sales)
2. Lead generation through cold calling
3. Identifying suspects and prospects.
4. Meeting & Counselling prospective students (mostly working executives in various industries)

Location: Mumbai (Dadar, Thane and Rabale)

Experience: 0-4 Years Inside Sales (Ed Tech is a plus)

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

Legal decision maker

CS Experience optional