Account Manager

 Hiring: HR Executive | Indore | Full-Time

We are looking for a dynamic and experienced HR Manager (Male/Female) with a strong background in the IT sector to manage end-to-end HR operations, including recruitment, onboarding, offboarding, performance management, and compliance.

🔹 Experience: Minimum 1+ years in HR (IT recruitment preferred)

🔹 MBA in HR or related field

🔹 Hands-on experience with hiring portals like Naukri

🔹 Strong knowledge of HR policies & labor laws

🔹 Excellent communication and interpersonal skills

Experience: 2+ years Must-Have: Candidate must have prior experience in a product-based company

Role Summary: We are looking for a passionate Product Manager / APM to own and enhance the end-to-end product experience for both FOY Store (India & Global) and Personalise Me (Skin AI & Makeup Try-On). You will drive conversion, revenue, personalization, customer experience, and operational efficiency while collaborating closely with cross-functional teams including engineering, marketing, cataloge, operations, and data/ML teams.

Key Responsibilities: FOY Store:

Own the full customer journey: CTR → ATC → Checkout → Purchase → Repeat Define assortment strategy, navigation, product discovery, search, filters, PLPs, PDPs Collaborate with brand, cataloge, marketing, and operations for pricing, availability, and content accuracy Run rapid A/B experiments to optimize funnel and conversion Build scalable product integrations with payments, logistics, loyalty, and subscriptions Define product roadmap and write PRDs / user stories for engineering Track and improve store GMV, margins, retention, cancellations, COD risk Personalise Me (Skin AI + Makeup Try-On):

Own the hyper-personalized beauty experience: Skin AI test, Virtual Try-On, BeautyGPT Collaborate with data/ML teams to improve recommendation accuracy Understand beauty user profiles, concerns, and preferences deeply Integrate personalized recommendations into the shopping journey to boost conversion Drive metrics: activation → profile completion → recommendation clicks → purchase Work with brand and catalog teams to tag inventory for personalization

Must-Have Skills:

Strong analytical mindset + customer psychology understanding UI/UX intuition for ecommerce and personalization best practices Strong Google Sheets & Excel skills SQL proficiency Experience with funnels, Clevertap/GA, AB testing tools Customer empathy, problem-solving, and curiosity for beauty tech and AI

Bonus Skills:

Experience with ecommerce marketplaces, D2C, or AI-driven recommendation systems Experience with personalization, gamification, or form-based flows Knowledge of AI tools and product integrations

Why Join Us: Be part of a dynamic team shaping the future of beauty commerce, blending cutting-edge AI with customer-first product experiences.

Qualifications:

• Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA. 
• Minimum of 3 years of experience in business development within the IT services industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with the ability to execute plans effectively.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Roles & Responsibilities : 

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

Promote awareness of brand image internally and externally.

Gather materials and assemble information packages (e.g., brochures, promotional materials).

Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Perform other reasonable job duties as requested by Supervisors.

Qualifications :

Bachelor’s Degree in Business Administration or related field required

2+ years’ of sales experience

Strong proficiency in Microsoft Excel, Word, and Access

Ability to work well in a fast-paced environment

Excellent team development and leadership skills

Job Responsibilities-

• Be in charge of running and managing the team on a daily basis
• Set performance targets for all associates in the team to meet up with overall process objectives
• Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
• Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular reviews of all agents performance and organize training sessions for underperformers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Manage the daily team activities and operations
• Drive Team adherence and manage to schedule
• Managing Escalations (Internal & External)

Job Requirement-

• Excellent verbal and written English communication skills
• Must have handled a team size of minimum 5-10 people in his/her current role
• Should be comfortable with reports, dashboards & share insights from data to improve the process.
• Proficient in MS Office, Skype
• Experience in international KPO/BPO will be an added advantage
• Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
• Should ready to work in night shift
• Any degree required
• Should have minimum 1 to 2 years relevant experience

What you need to have:

• Payment process management
• Update client account details

Key Performance Areas:

• Understanding and staying informed of the changes with procedures, billing guidelines, and laws for specific
• insurance carries or payers.
• Supervising teams of charge entry and collections personnel.
• Claims submission and tracking.
• Payment posting.
• Actively follow up and collect on all electronic claims, including resolution of any billing errors assigned
• following established procedures.
• Respond to correspondence from insurance carriers.
• Responsible for handling customer service issues in a timely manner per provider request.
• Perform other duties as required.
• Post insurance and patient payments for physician and hospital services
• Payment Posting- apply cash, check, credit card, Explanation of Benefits, EOB, EFT, and lockbox payments
• Manage accounts receivable and accounts payable
• Update patient accounts with billing data
• Provide patient customer service with updated data and billing information

Skills required:

• Typing speed- at least 40 wpm
• MS office skills- MS excel proficiency is preferred
• Eye for details- error-free work
• Fair skills of English language knowledge and understanding
• Domain knowledge on medical billing- payment processing is preferred but not mandatory

Educational Qualification & Work Experience

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred
• Minimum 3 years experience in payment posting

Individual abilities:

• Willing to work in night shift
• Self- driven/ self-starter
• Problem-solving ability- proactive approach to finding solutions
• Good Interpersonal Ability
• Career Oriented

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Marketing Generalist

Description:

This role will be a mix of client management and project management. You’ll be expected to understand the client’s goals, weekly and monthly SLAs, and lead a team to delivery. Have you worked with marketing and sales teams in an integrated manner and targeted enterprise clients in different geographies across the globe? Do you understand enterprise sales cycles, buying processes, different roles? Do you have exposure to different domains, industries, marketing, and sales technologies? Do you understand the big picture better than the details? This job might be for you! 

Competencies:

• Able to multitask independently with minimal supervision
• Naturally able to think critically and take independent decisions
• Meticulous with project documentation

Skills:

• Experience with social media, digital marketing, marketing automation, CRM, and marketing analytics tools
• Highly proficient with Microsoft Office (Excel, PowerPoint)
• Experience with agile project planning and management will be a plus

Experience:

• Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns.
• Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate.
• Ability to write/execute creative and project briefs and communicate technical info with ease.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.