Account Management Manager

at Pioneering digital therapeutics startup

Agency job

via Unnati

Navi Mumbai

2 - 7 yrs

₹5L - ₹9L / yr

Full time

Skills

Client Management

Account Management

Our client is a Mumbai based healthtech company that works in the field of digital therapeutics(DTx). It leverages human and technological interventions to cater to patients suffering from diabetes, obesity, PCOS, among others. Designed to complement doctors’ medical therapy, its programs offer 360-degree guidance regarding nutrition, exercise, sleep and other factors which help patients achieve their physical and mental health goals.

Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.

As an Account Management Manager, you will be responsible for managing a set of clients with an ultimate goal to build, maintain and retain good client relationships which will contribute positively towards increasing the company’s business.

What you will do:

Acquiring a thorough understanding of the clients’ key needs and requirements and ensuring best-in-class client service
Building and maintaining professional relationships with the clients to retain them long-term
Negotiating as well as renewing contracts and agreements with clients
Coordinating with various internal stakeholders such as various departments and also external stakeholders such as the clients
Educating and updating the clients about the various products/services of the company at the right time
Focusing on timely feedback from clients and ensuring that the concerns raised are handled in a timely manner
Handling key account issues from all perspectives of sales as well as service support
Preparing, maintaining and updating relevant data and reporting the same to the business in regular intervals
Sales prospecting & closing
Meetings with Marketing/ Patient Support program / Digital Heads
Account Management & collections
Monitoring Operations of ongoing projects
Getting marketing collateral done etc

Desired Candidate Profile

What you need to have:

MBA is mandatory and 2- 3 years of relevant work experience in account/client management is a must
Good work experience in Power Point and Excel
Good knowledge on social media and LinkedIn
Excellent communication, negotiation and listening skills
An ability to learn quickly

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