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Account Manager
AI/ML SAAS Product For Document Process Automation
Account Manager
Unnati's logo

Account Manager

at AI/ML SAAS Product For Document Process Automation

Agency job
via Unnati
3 - 5 yrs
₹12L - ₹15L / yr
Mumbai
Skills
Sales strategy
SaaS
Account Management
Strategic planning
Client Management

Think of the amount of time that is spent on reading documents by humans for clerical tasks - our client is on a mission to eliminate this human resource wastage and acts as an Artificial Intelligence/Machine Learning-based solution that helps companies to process documents for clerical tasks through a combination of a hardware and software solution. They help in enhancing productivity, optimizing processes and automating decision-making by converting documents into analysable information, resulting in reduction of resource cost and TAT.


Founded in 2013, our client is headquartered in Ahmedabad, Gujarat. Their products are Bank Statement Analyzer, Financial Statement Analyzer and Invoice Analyzer and some of their clients include KPMG, Bank of Baroda, Home Credit, Loanwiser, etc.

As a Account Manager, you will be responsible for overseeing a portfolio of assigned customers, ensuring smooth onboarding and resolving teething issues for newly on boarded customers, developing new business from existing clients, taking charge of billing and payments and ensuring a good NPS score for the customer.

What you will do:

  • Creating a strategy towards growing customer base and creating plans for retention of existing customers
  • Managing and growing client account base with the best interest of client in mind
  • Developing new business with existing clients
  • Identifying areas of improvement to increase revenue from the client
  • Acting as Single Point of Contact
  • Being the default point of contact in all customer account management related matters
  • Handling client grievances; managing expectations and ensuring issue resolution
  • Coordinating with internal team for delivery of client requirements
  • Ensuring timely and successful delivery of solutions based on client requirements
  • Supporting Sales Team in negotiating contracts and closing deals
  • Getting new leads from existing businesses for sales team
  • Ensuring timely invoicing and revenue realization

 

Desired Candidate Profile

What you need to have:

  • 3 to 5+ years of Account Management experience
  • SaaS/ IT preferable
  • Strong interpersonal skills
  • Very strong business writing and communication skills
  • Strong technical understanding    

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About FogHorn Systems
FogHorn is a leading developer of “edge intelligence” software for industrial and commercial IoT application solutions. FogHorn’s Lightning software platform brings the power of advanced analytics and machine learning to the on-premise edge environment enabling a new class of applications for advanced monitoring and diagnostics, machine performance optimization, proactive maintenance and operational intelligence use cases. FogHorn’s technology is ideally suited for OEMs, systems integrators and end customers in manufacturing, power and water, oil and gas, renewable energy, mining, transportation, healthcare, retail, as well as Smart Grid, Smart City, Smart Building and connected vehicle applications.

Press:  https://www.foghorn.io/press-room/">https://www.foghorn.io/press-room/

Awards: https://www.foghorn.io/awards-and-recognition/">https://www.foghorn.io/awards-and-recognition/

  • 2019 Edge Computing Company of the Year – Compass Intelligence
  • 2019 Internet of Things 50: 10 Coolest Industrial IoT Companies – CRN
  • 2018 IoT Planforms Leadership Award & Edge Computing Excellence – IoT Evolution World Magazine
  • 2018 10 Hot IoT Startups to Watch – Network World. (Gartner estimated 20 billion connected things in use worldwide by 2020)
  • 2018 Winner in Artificial Intelligence and Machine Learning – Globe Awards
  • 2018 Ten Edge Computing Vendors to Watch – ZDNet & 451 Research
  • 2018 The 10 Most Innovative AI Solution Providers – Insights Success
  • 2018 The AI 100 – CB Insights
  • 2017 Cool Vendor in IoT Edge Computing – Gartner
  • 2017 20 Most Promising AI Service Providers – CIO Review

Our Series A round was for $15 million.  Our Series B round was for $30 million October 2017.  Investors include: Saudi Aramco Energy Ventures, Intel Capital, GE, Dell, Bosch, Honeywell and The Hive.

About the Data Science Solutions team
In 2018, our Data Science Solutions team grew from 4 to 9.  We are growing again from 11. We work on revenue generating projects for clients, such as predictive maintenance, time to failure, manufacturing defects.  About half of our projects have been related to vision recognition or deep learning. We are not only working on consulting projects but developing vertical solution applications that run on our Lightning platform, with embedded data mining.

Our data scientists like our team because:

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  • Have a direct impact on the company’s revenue
  • Give or receive mentoring as part of the collaborative process
  • Questions and challenging the status quo with data is safe
  • Intellectual curiosity balanced with humility
  • Present papers or projects in our “Thought Leadership” meeting series, to support continuous learning

 

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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