Account Manager

Senior Full-Stack Engineer — Backend-Focused

Remote · Platform Engineering · Full-time · 4–5 years experience

About the Role

We're a healthcare technology company building a multi-tenant case-management platform that orchestrates

complex clinical, payment, and communication workflows. You'll build backend services that power the product

— a TypeScript GraphQL API on Node.js, backed by PostgreSQL/Prisma and deployed on Google Cloud,

integrating a broad ecosystem of third-party healthcare, payment, and communication providers.

This is a senior, high-ownership role on a remote-first team. You'll design systems, lead complex integrations,

mentor engineers, and influence our architecture as we scale.

What You'll Do

• Design, build, and operate backend features on our Node.js + TypeScript platform using Express + Apollo

GraphQL in a modular-monolith architecture.

• Model and evolve a large, multi-tenant data layer with Prisma 7 on PostgreSQL (including read replicas),

with attention to performance, indexing, and data integrity.

• Build and harden third-party integrations — payments (Stripe, NMI), communications (SendGrid, Twilio),

CRM (HubSpot), scheduling (Calendly), and healthcare systems (Dosespot, pharmacy/consult-provider

APIs).

• Design event-driven and asynchronous workflows using Google Cloud Pub/Sub, scheduled jobs (App

Engine Cron), and Cloud Functions — for payment retries, follow-ups, escalations, and batch processing.

• Implement secure authentication and RBAC (Firebase Admin, JWT, OTP flows, granular permissions) in a

multi-tenant, compliance-sensitive context.

• Work with GCP services — App Engine, Cloud Storage, BigQuery, Document AI, Secret Manager — and

contribute to CI/CD via GitHub Actions and Prisma migration pipelines.

• Make full-stack changes when needed — wiring up the Vue 3 / Apollo frontend to ship a feature completely.

• Write robust tests with Vitest + Supertest and Firebase emulators; ensure reliability, observability

(Winston/Cloud Logging), and safe rollouts.

• Mentor engineers, lead design discussions, and own systems end-to-end in production.

What We're Looking For

• 4–5 years of professional backend or full-stack engineering experience, with a track record on

medium-to-large-scale production systems.

• Strong Node.js + TypeScript expertise and solid API design skills (GraphQL strongly preferred; strong

REST background welcome).

• Deep relational database experience — schema design, query optimization, migrations — ideally with

Prisma/PostgreSQL or comparable ORMs.

• Experience building and maintaining complex third-party integrations and webhook-driven systems,

including payments.

• Familiarity with cloud infrastructure (GCP preferred; AWS/Azure transferable), async messaging/queues,

caching (Redis), and CI/CD.

• Solid grasp of authentication, authorization (RBAC), and security best practices.

• Enough frontend competence to contribute to a Vue/React + GraphQL client when a feature demands it.

• Demonstrated ability to own systems independently, take responsibility for reliability and on-call quality,

and reason about scale and trade-offs.

• Excellent written and verbal communication — essential for our remote, async culture.

• Leadership qualities: you mentor others, drive technical design, and raise engineering standards.

Nice to Have

• Experience with Pub/Sub, BigQuery, Document AI, or other GCP-native services.

• Background in healthcare, fintech, or regulated/compliance-sensitive domains (HIPAA awareness a plus).

• Experience with multi-tenant SaaS architecture and data isolation.

• Familiarity with AI/LLM integrations (Claude, OpenAI, vector DBs like Pinecone).

• Experience scaling systems with rate limiting, observability, and performance tuning.

HHYS Inframart is a multi-division building materials showroom dealing in Electrical & Fancy Items, Paints, Hardware, Interiors, Steel & Cement, Metals & Fabrication, Tiles, and Bath Fittings. We are currently hiring Sales Advisors specifically for our Bath and Tiles Division to strengthen customer experience and boost sales in this category.

Key Responsibilities:

• Welcome customers and understand their bath & tile requirements
• Suggest suitable options based on design preferences, budget, and functionality
• Explain features, durability, styles, and brands of tiles and sanitaryware
• Provide support in preparing quotations and assisting in final order confirmation
• Coordinate with warehouse/supply team for product availability and delivery timelines
• Maintain attractive product displays and samples in the bath & tile section
• Follow up on inquiries, quotations, and pending orders
• Keep updated with new arrivals, offers, and product specifications
• Build strong relationships with walk-in customers, interior designers, and contractors

🧠 Skills & Qualifications:

• 1–3 years of experience in showroom sales, preferably in bath fittings or tile retail
• Strong product knowledge in sanitary ware, faucets, tiles, or interior finishes is an advantage
• Excellent communication and customer handling skills
• Basic billing/invoicing knowledge preferred
• Fluent in local language; Malayalam
• Minimum qualification: 12th pass (Graduation preferred)

Responsibilities:

• Accountable for driving and generating revenue for the business unit working on outbound sales inquiries on phone calls or chats.

• Attending business networking events to generate leads

• Create and maintain database for outreach via phone, email, LinkedIn and other networking platforms.

• Market research to develop warm leads

• Develop an outreach mechanism through SOPs to reach out to target customers for generating leads.

• Upsell additional services as required to prospects.

• Get an understanding of the services offered at Infidigit on a regular basis by attending interna trainings as and when required.

• Deliver the monthly target as assigned by the business

• Understands pipeline management, working on opportunities/leads through ZOHO or other CRM tools and be able to present a report on a weekly basis to the leadership team.

• Prepare monthly, quarterly and annual sales forecasts.

• Enable the end-to-end onboarding process for new clients, ensuring a smooth transition from prospect to client status.

• Adhere to SOPs for lead conversion and onboarding to ensure successful client onboarding.

• Preparing weekly and monthly reports.

• Maintaining client records. 

• Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
• Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
• Ability to evaluate the data collected through task analysis, business process, surveys and workshops and derive meaningful insights
• Communicating effectively with UX team, external clients and internal teams to deliver product’s functional requirement.
• Manages the progress of projects by tracking activity, resolving issues, and recommending actions.
• Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.
• Have complete ownership for project quality, delivery and timelines.
• Ability to manage team and multiple projects.
• Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories/use cases and process flow maps, content matrix
• Strong analytical and problem-solving skills and a self-starter. 
• Ability to take initiative and proactively offer suggestions and resolutions. 
• Proactive problem solver who, handle multiple complex projects and tasks.
• Great communication skills; the ability to clearly explain design decisions and processes to anyone in the company.
• Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
• Excellent verbal and written communication skills.

To be responsible for delivering all facets of recruiting throughout the organization through the development of present and future recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas, and ensuring successful execution of all the hiring requirements of the organization. Should possess excellent reporting skills with Excel.

Primary Responsibilities:

• Ownership of Respective Unit recruitment process (Requisition, strategizing & planning recruitment events, monitoring, measuring, controlling, and continuous improvement).
• End-to-end Recruitment cycle (Sourcing/Selection/ on-boarding / Process compliance/ MIS)
• Would Individually be responsible for fulfilling all roles assigned
• Implement creative sourcing strategies for future & current open positions & execute them with minimal direction.
• Define recruitment SLAs, establish metrics, and create MIS.
• Identify effectively utilize the various resource of recruitment to ensure target achievement.
• Plan and strategize recruitment drives.
• Bring in continuous improvements in sourcing, interview & selection process.
• Create and maintain job Descriptions for all positions and establish competency levels.

QUALIFICATIONS and EXPERIENCE:

• Qualifications: PG in HR (MBA, PGDM, PGP etc) / B.E, BTech
• Experience: 6-10 Years Experience
• Professional skills: Expert knowledge of sources of talent and recruitment, IT skills, technologies & industry. Preferred from Product Engineering / Product Support / Apps domain with bulk-hiring experience

ADDITIONAL COMPETENCIES:

• Excellent communication skills and ability to engage and influence senior executives and delivery managers.
• Decision-Making: Ability to make decisions that impact the success of assigned recruitment activities, i.e. results, deadlines, and budget and involves team members in making decisions to ensure senior and executive management is informed of the Company's ongoing recruitment process and future plans.
• Ability to delegate effectively and acknowledge accomplishments.
• Presentation Skills: able to demonstrate a sound knowledge of the subject matter expert ability to deliver information in a clear, concise, and logical manner and use audio-visual media to enhance presentations.
• Reporting Skill: Ability to create reports using various formulas in Excel (Vlookup, Pivot Etc)