Account Manager

AI/ML SAAS Product For Document Process Automation

Account Manager

Unnati

Company

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Account Manager

at AI/ML SAAS Product For Document Process Automation

Agency job

via Unnati

3 - 5 yrs

₹12L - ₹15L / yr

Mumbai

Skills

Sales strategy

SaaS

Account Management

Strategic planning

Client Management

Think of the amount of time that is spent on reading documents by humans for clerical tasks - our client is on a mission to eliminate this human resource wastage and acts as an Artificial Intelligence/Machine Learning-based solution that helps companies to process documents for clerical tasks through a combination of a hardware and software solution. They help in enhancing productivity, optimizing processes and automating decision-making by converting documents into analysable information, resulting in reduction of resource cost and TAT.

Founded in 2013, our client is headquartered in Ahmedabad, Gujarat. Their products are Bank Statement Analyzer, Financial Statement Analyzer and Invoice Analyzer and some of their clients include KPMG, Bank of Baroda, Home Credit, Loanwiser, etc.

As a Account Manager, you will be responsible for overseeing a portfolio of assigned customers, ensuring smooth onboarding and resolving teething issues for newly on boarded customers, developing new business from existing clients, taking charge of billing and payments and ensuring a good NPS score for the customer.

What you will do:

Creating a strategy towards growing customer base and creating plans for retention of existing customers
Managing and growing client account base with the best interest of client in mind
Developing new business with existing clients
Identifying areas of improvement to increase revenue from the client
Acting as Single Point of Contact
Being the default point of contact in all customer account management related matters
Handling client grievances; managing expectations and ensuring issue resolution
Coordinating with internal team for delivery of client requirements
Ensuring timely and successful delivery of solutions based on client requirements
Supporting Sales Team in negotiating contracts and closing deals
Getting new leads from existing businesses for sales team
Ensuring timely invoicing and revenue realization

Desired Candidate Profile

What you need to have:

3 to 5+ years of Account Management experience
SaaS/ IT preferable
Strong interpersonal skills
Very strong business writing and communication skills
Strong technical understanding

What you will do:

Creating a strategy towards growing customer base and creating plans for retention of existing customers
Managing and growing client account base with the best interest of client in mind
Developing new business with existing clients
Identifying areas of improvement to increase revenue from the client
Acting as Single Point of Contact
Being the default point of contact in all customer account management related matters
Handling client grievances; managing expectations and ensuring issue resolution
Coordinating with internal team for delivery of client requirements
Ensuring timely and successful delivery of solutions based on client requirements
Supporting Sales Team in negotiating contracts and closing deals
Getting new leads from existing businesses for sales team
Ensuring timely invoicing and revenue realization

Desired Candidate Profile

What you need to have:

3 to 5+ years of Account Management experience
SaaS/ IT preferable
Strong interpersonal skills
Very strong business writing and communication skills
Strong technical understanding

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Overview

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About XcelPros

XcelPros is a Global company, headquartered in Chicago (US) with multiple locations in US and Bengaluru, India. XcelPros is focused on Tech Innovation, Product Development and Technology Consulting.

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Can do attitude
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Strong knowledge of Android SDK.

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Strong knowledge of Android UI design principles, patterns, and best practices.

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Experience working in Git, Jira and other productivity tools.

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PHP

+3 more

Hello, We are building an IT team in Cuenca, Ecuador that will work for our American VoIP telecom company. Our motto is simple...if you can't get to California, Cuenca is a pretty good alternative. Why, well, it's on EST six months of the year...and CST six months of the year...so no one has to stay up until midnight...unless they just want to. Ecuador uses the American dollar...it just doesn't take as many of those dollars to have a great lifestyle. We are looking for "global" citizens who would be interested in joining us remotely with the intention relocating here to Cuenca at some point in the near future. If you want to know more, keep reading. We are a team of Expat Americans and English-speaking Latinos …living in Cuenca, Ecuador…and other places in Latin America and the Caribbean. We work for American companies from our home offices…our motto…if we had one…might be if you can work from home…home can be anywhere. One of our clients has an opening for back-end developer to work with our UI team to take over and finish the development of an exciting application that has a chance to be a true home run. If you would like to know more about this job…send an email with your resume and contact information. If you would like to know more about our operation, take a look at our website, www.grayshoring.com . Responsibilities • Design and implement new, modified or retired functionality, using TDD and standard design patterns. • Support and troubleshoot distributed service-based product and resolve functional and performance related issues. • Support the entire application lifecycle (concept, design, test, release and support) • Produce fully functional mobile applications writing clean code • Gather specific requirements and suggest solutions • Write unit and UI tests to identify malfunctions • Troubleshoot and debug to optimize performance • Design interfaces to improve user experience • Liaise with Product development team to plan new features • Ensure new and legacy applications meet quality standards • Research and suggest new mobile products, applications and protocols • Stay up-to-date with new technology trends Requirements • Proven work experience as a Mobile developer • Demonstrable portfolio of released applications on the App store or the Android market • In-depth knowledge of at least one programming language like Swift and Java • Experience with third-party libraries and APIs • Familiarity with OOP design principles • Excellent analytical skills with a good problem-solving attitude • Ability to perform in a team environment • BSc degree in Computer Science or relevant field Skills • 2+ years of mobile app development experience using one or more of the following technologies: Native Android, iOS Native, React Native, NativeScript • Experience working in an agile environment with Jira and SCRUM frameworks • Experience using modern web development technologies including MVC, SPA’s, Entity Framework, SQL Server, Web API, HTML, CSS, JavaScript, Angular and React preferred • Experience with mobile test automation products such as Appium, a plus • Linux OS Experience • 2+ years of solid recent hands-on experience with RESTful services using Spring Boot through design, implementation and operation. • Recent experience with Scrum or similar agile SDLC methodologies, using Jira • Good understanding of OWASP. • Working experience of Oauth2, using i.e. Okta. • Strong understanding of Hibernate and SQL. • Recent hands-on experience with Drools. • Experience with writing Unit tests using JUnit and mocking frameworks. • Experience with Gradle, Jenkins and Git. • Experience with 3rd party integrations to Firebase, Twilio, SendGrid, Jira and Braintree. • Experience with Bootstrap and Thymeleaf. • Tomcat experience • Experienced in Java/J2EE/Cloud based development/DevOps/Automation • Experienced in developing experience APIs, web services, API design, service development, enterprise integration patterns, and messaging technologies (JMS, MQ, or similar) • Experienced in designing and deploying applications to multi-tiered or client/server environment • Skilled in one or more scripting languages and experience across the entire software development life-cycle from inception, through build to production and have lived with the impact of software and system design decisions on manageability, supportability, and troubleshooting

Technical Architect - Machine Learning

at CONCERTO.AI

1 recruiter

Posted by Bhargavi N

Bengaluru (Bangalore)

4 - 8 yrs

₹20L - ₹25L / yr

Machine Learning (ML)

Artificial Intelligence (AI)

Product Development

Concerto AI is a global Enterprise AI company founded by a team of people with deep enterprise knowledge and expertize in AI technologies. Our products incorporate the state-of-the-art AI technologies such as fact extraction from unstructured data, deep QA, dialog management, behavioral modeling, personalization and recommendation. For more information visit www.concerto.ai The person will architect cutting edge cognitive systems integrating state of the art technologies in natural language processing, deep learning, dialog systems, and personalization and recommendation systems. The person will also need to implement some key components as required. This person will also serve as a technical lead and have responsibility to direct the work of other technical team members in order to deliver a product package to specifications within targeted deadlines and level of effort.

Web Developer

at Qwentic Consulting Pvt Ltd.

1 recruiter

Posted by Akshita Bhat

Nashik

1 - 4 yrs

₹2L - ₹3L / yr

PHP

Python

Ruby on Rails (ROR)

MySQL

Go Programming (Golang)

Web Developer: Minimum 1 Year experience Good Problem solving ability and Excellent communication skills. Excellent understand of any language : Python, PHP, Ruby, Java (Good to know Functional or Statically typed language) You should understand concepts of Web very well, Web Services Frontend : Jquery, DOM, (Good to know AngulerJS, ReactJS or VueJS) Relational Database : MySQL (Good to know PostgreySQL ) NoSQL DB : MongoDB or any other.

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