Think of the amount of time that is spent on reading documents by humans for clerical tasks - our client is on a mission to eliminate this human resource wastage and acts as an Artificial Intelligence/Machine Learning-based solution that helps companies to process documents for clerical tasks through a combination of a hardware and software solution. They help in enhancing productivity, optimizing processes and automating decision-making by converting documents into analysable information, resulting in reduction of resource cost and TAT.
Founded in 2013, our client is headquartered in Ahmedabad, Gujarat. Their products are Bank Statement Analyzer, Financial Statement Analyzer and Invoice Analyzer and some of their clients include KPMG, Bank of Baroda, Home Credit, Loanwiser, etc.
What you will do:
- Creating a strategy towards growing customer base and creating plans for retention of existing customers
- Managing and growing client account base with the best interest of client in mind
- Developing new business with existing clients
- Identifying areas of improvement to increase revenue from the client
- Acting as Single Point of Contact
- Being the default point of contact in all customer account management related matters
- Handling client grievances; managing expectations and ensuring issue resolution
- Coordinating with internal team for delivery of client requirements
- Ensuring timely and successful delivery of solutions based on client requirements
- Supporting Sales Team in negotiating contracts and closing deals
- Getting new leads from existing businesses for sales team
- Ensuring timely invoicing and revenue realization
Desired Candidate Profile
What you need to have:- 3 to 5+ years of Account Management experience
- SaaS/ IT preferable
- Strong interpersonal skills
- Very strong business writing and communication skills
- Strong technical understanding
Shubham Vishwakarma
Full Stack Developer - Averlon
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At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.
As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.
Learn more at www.shipthis.co
JOB DESCRIPTION
Role Overview:
Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working rotational shifts, including weekends, on a team rotation basis
This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.
Who are we looking for?
Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues concerning the severity.
Desired qualifications include
Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
- Must be flexible to work the Rotational shifts.
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Deep knowledge of the product that the technician is supporting.
- Basic knowledge of JavaScript and JSON is an added advantage
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply
- Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.
JOB SYNOPSIS
Job Role: Client Service Executive
Location: Bangalore
Job type: Full-time, permanent
Work Schedule: Flexible rotational shifts, including weekends on a team rotation basis
Experience: (1-2) years
Industry Type: Software Product
Functional Area: Customer Support
• Job Description:
MySQL Database Administrator (DBA) who will be responsible for ensuring the
Performance, Database Tuning, Database Cleanup, Database Migration, Database Availability, and Security of Clusters of MySQL
Instances. The candidate will also be responsible for Orchestrating Upgrades,
Backups, and Provisioning of Database Instances. The candidate will also work in
tandem with the other teams, documentation, and specifications as required.
.
• Key Responsibilities:
✓ Provision MySQL instances, both in Clustered and Non-Clustered Configurations
✓ Ensuring the Performance, Database Tuning, Database Availability, and Security
of Clusters of MySQL Instances
✓ Development of Database Schema
✓ Development of ERD
✓ Find the Root Cause of Database related issues & Database Clean-up
✓ Migrating Data from Customer Database to Serosoft Product Database
✓ Prepare Documentation and Specifications
✓ Handle common database procedures, such as upgrade, backup, recovery,
migration, etc.
✓ Profile server resource usage, optimize and tweak as necessary
✓ Collaborate with other team members and stakeholders
• Skills and Qualifications:
✓ Strong proficiency in MySQL database management
✓ Decent experience with recent versions of MySQL
✓ Understanding of MySQL’s underlying storage engines, such as InnoDB and
MyISAM
✓ Experience with replication configuration in MySQL
✓ Proficient in Database Clean-up and Migrations
✓ Knowledge of De-Facto Standards and Best Practices in MySQL
✓ Proficient in Writing and Optimizing SQL statements
✓ Proficient in Table Scan, Row Scan, Query Execution Plan, SQL Profiler, etc.
✓ Should be able to decide when to create Views (Standard Views, Indexed views,
and Partitioned views)
✓ Knowledge of MySQL features, such as its Event Scheduler
✓ Ability to plan Resource requirements from High-Level Specifications
✓ Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
✓ Knowledge of limitations in MySQL and their workarounds in contrast to other
popular relational databases
✓ Proficient understanding of code versioning tools such as SVN / Git
✓ DBA Certification would be added advantage
We're a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for a friendly, hands on technical, and dependable computer professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.
This person MUST have:
- Minimum of 2 year's experience in a similar role.
- Experience in Configure and install various network devices and services (routers, switches, firewalls, VPN, servers)
- Perform network maintenance and system upgrades
- Must be good in Linux platform and basic hardware.
- Provide Level-1/2 support and troubleshooting to resolve issues.
- Work on ticket portal for ongoing customer queries.
- Ability to work effectively in a team environment pleasant, professional, and courteous personality skills
- Good verbal and written communication skills providing call support to Internal and External End Users.
- Handle customer calls/emails regarding technical issues for end users.
- Strong communication skills
- Attention to detail.
- Linux, drafting for email and tickets, basic understanding of vmware is important.
Experience:
- Min 3 year experience
Location:
- Ahmedabad
Timings:
- 40 hours a week with a rotational shift every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Job description
NOTE: Immediate joiner
Product Marketer
Job Description As a Product Marketer, a B2B SaaS Healthcare startup working youre expected to Be an expert on our buyers and users problems, workflows, concerns and daily frustrations around Healthcare SaaS and Radiology based Technology Be an expert on Synapsica’s products Reconcile the above two by translating product features into customer benefits Position Synapsica as the first entrant of its kind in the marketplace Tactical, day-to-day expectations from the Product Marketer are: Interview buyers and users to deeply understand their problems and challenges Interview happy customers and create case studies, testimonials (video or written) to be used across the website and elsewhere Create sales enablement collateral like product presentations, cheatsheets, tech-specs, battlecards Keep the website and other collateral updated to reflect all product features accurately Help other teams in Marketing with channel/campaign/target-audience specific messaging guidelines Write PR releases, blogs, guest blogs and publish + syndicate them Plan and execute the launch of new product features Use market, competitor and value-based research to establish product pricing Speak about and present the product to internal and external audiences Work with Product Management to refine in-app content
Skills Communication skills: It’s important that you have a very high standard of written and spoken communication skills. Time management and Collaborative skills: This role will work with Marketing teams, Design team, Engineering, Sales and Customer Success, therefore it is important to have great time management and people collaboration skills. Self-Learning: You’ll have access to a lot of mentoring, but it’s always better if you’re an incredible self-learner who can either Google or reach out to the right people to learn more about a subject. Comfort in an unstructured environment: We are trying to disrupt the Healthcare Tech field for Radiology centres with first of its kind AI/ML solutions, which means we’re constantly coming across new situations where we don’t know the answers yet. It’s important that you can look at an unstructured problem, give it some structure, and chart a robust path forward. You’re hardworking, planned and punctual Respectful of peers and juniors by default, and can disagree with a point-of-view with data & empathy, but without disagreeing with the person
Requirements 2 to 4 years of SaaS product marketing experience, but quality of experience is far more important than years of experience First hand experience of setting up on page SEO in previous work experience You’re deeply familiar with the usual SaaS tools like Zoho (or any marketing automation and CRM tool), Google Analytics, Hotjar, etc
With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
What you will do:
- Administration and Management of Microsoft 365 environment
- Work in GMT time zone
Desired Candidate Profile
- Minimum 5 years of total experience
- At least 3yrs experience in migration
- Expertise on Microsoft 365 administration including enterprise features
- Good understanding of networking, IT operations, Active directory, and DNS
- Excellent verbal and written English skills
- Good documentation skills
- Understanding of project management methodologies
- Prior experience in performing a migration to Microsoft 365 from any source
Key Responsibilities:
Your primary job responsibility will include (and not limited to):
- Driving inquiries and admissions for the online and blended learning programs offered
- Looking after entire sales lifecycle: starting from engaging with leads till the final conversion
- Counselling professionals via call, email or in person and suggesting the best course for prospective students
- Updating and maintaining MIS reports
- Coordinating with marketing team to fine tune marketing plans related to admissions
Skills Required:
- Should have a good convincing skills.
- Graduation / MBA
- Good written & spoken English and pitching skills
- Customer focus with good convincing ability and confident personality
- Proficient in Microsoft Office - especially Excel, Power point and Word
Job Description:
To ensure correct accounting of revenue. Manage end to end order to cash accounting
including but not limited to billing and accounting treatment of revenues, customer
master data, collections accounting, bad debt provisioning, debtor ageing.
Reconciliation of collections with the revenue master data and identifying exceptions
therein for the resolutions after discussions with ops teams;
Strong reconciliation abilities and extraction of data from various files for finalization of
revenue;
Posting sales entries in the Accounting system to ensure all are captured and
appropriately recognized for reporting;
Perform periodical Balance sheet reconciliation of control accounts, bank accounts and
all asset /debtor accounts;
Liaison with other Finance team members to ensure the integrity of accounts;
Ensure all collected payments are presented for posting within collection deadlines;
Debtors ageing and follow ups with the clients for timely collections;
Keeping a track of cash inflow and revenue projections.
Ensure closure of operational/month-end activities including data inputs for the MIS
preparation within strict timeframes;
Liasioning with the banks for the cash management and reconciliations on timely basis;
Accounting of all the bank transactions on a daily basis for reconciliation of accounts and
investments made by the company.
Education:
- Semi-Qualified CA/ MBA/ M.Com with atleast 3-4 years of experience (excluding training period) working in receivables department of a company (e-commerce company preferably); B.Com with 5-7 year experience.
- Proficient in Tally accounting and cost centre accounting;
- Must be strong in MS Office (Including MS Word, Excel with advanced skills);
- Quick learner and ability to deliver on time.
.NET
C#
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Full Stack Developer - Averlon