Shubham Vishwakarma
Full Stack Developer - Averlon
About Actis Technologies Pvt Ltd
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Job Summary:
The Chief of Staff is a versatile and dynamic role, responsible for providing comprehensive support across various functions including Marketing, Human Resources, Business Operations, and Market Research. This position demands a multi-faceted individual who can seamlessly transition between different responsibilities, contributing to the overall success and growth of the organization.
Key Responsibilities:
Marketing: Assist in the development and execution of marketing strategies and campaigns. Conduct market research to identify trends, customer preferences, and competitive intelligence. Collaborate with the marketing team to create content, manage social media, and optimize online presence.
HumanResources: Support HR initiatives including recruitment, onboarding, and performance management. Oversee HR administrative tasks, ensuring compliance with policies and procedures. Assist in employee engagement and development programs
Business Operations: Streamline and improve operational processes for increased efficiency and productivity. Assist in budgeting, financial analysis, and reporting to drive informed decision-making. Monitor key performance indicators (KPIs) and provide insights for business improvement
Market Research: Conduct thorough market research to identify emerging opportunities and potential risks. Analyze industry trends, customer behavior, and competitive landscapes to inform business strategies. Generate reports and insights to support strategic decision-making.
Project Management: Lead and coordinate cross-functional projects, ensuring timely and successful delivery. Allocate resources, set milestones, and track progress to achieve project objectives. Provide regular updates to the executive team on project status and outcomes.
Communication and Liaison: Serve as a key liaison between the executive team and internal/external stakeholders. Draft and review communications, presentations, and reports on behalf of the executive. Foster effective communication channels within the organization
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Job Description
Our Business Development Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services, and corporate filings. Executives must be capable of engaging with clients on a range of mediums such as phone, email, live chat, and other internet-based communications channels.
A Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.
Key Skills
- Comprehensive Computer Skills
- Ability to converse with clients over the Phone, email
- Ability to manage and work with multiple clients
- Positive attitude
- Punctual work ethics
- Ability to learn quickly
- Attitude to go beyond job responsibilities to ensure client satisfaction
- Experience working with CRM and Project management tools
- Languages – Proficiency in Hindi and English is mandatory
Job Responsibilities
- Handle customer requests over the phone and email on a daily basis
- Respond to custom requests
JavaJD for Project Manager:
The Incumbent will:
- Be the key person accountable for Project Delivery- managing end-to-end delivery of high-quality projects, meeting all required functionality, within the allocated schedule and budget.
- Managing the team assigned to deliver projects and achieve assigned project goals.
- Be responsible to ensure continued customer delight.
Job Responsibility:
- Own the entire delivery of assigned projects.
- Responsible for managing multiple projects involving a 15-20-member team consisting of the middle layer (PL/GL/TL) and the teams under them.
- Responsible for the end-to-end delivery; ensuring that Project Delivery Metrics are controlled throughout the project lifecycle. Tracking project requirements and implementation throughout different phases.
- Participate in business meetings with Function/Delivery Heads; review contracts, carry out risk analysis and mitigation exercises and update the Management on the same.
- Project managers should have strong business management, budgeting, and analytical skills.
- Review and ensure the preparation of the following:
- System Architecture
- External Specifications & Internal Specifications
- Software Development Plan, Configuration Management Plan, and Project Plan
- Technical Documentation
- Weekly status updates to all stakeholders
- Ensure process and system compliance in the projects.
- Exhibit excellent escalation management skills, internal or external.
- Manage FPP (Fixed Price Project) & T&M (Time & Material) projects on diverse functional domains
- Coordinate, and communicate with the client on project-related matters.
- Coach/ mentor the members of the project and provide the necessary support to them.
- Performance appraisal/counseling of the group members.
- Evaluate training needs (technical, managerial) and get the required training programs implemented.
- Ensure project compliance with Tech Mahindra Quality Systems and Procedures.
Desired Profile:
- Qualifications
- BE/BTech/MTECH/MCA 10 + Years of Experience in Java/J2EE related project and banking projects with good analytical and troubleshooting skills
- Technical Skills:
- Core Java, Multithreading, J2EE, Design Pattern, Spring Core, Spring MVC, Spring Batch, Web services Rest /SOAP, Oracle SQL / PLSQL & Deployment and Cluster Application Architecture People and Team Management experience required Should have good knowledge of production support work.
Responsibilities
Build relationships with prospective clients
Maintain consistent contact with existing clients
Manage sales pipeline
Analyze the market and establish competitive advantages
Track metrics to ensure targets are hit
Qualifications
Experience in full sales cycle including deal closing Demonstrated sales success
Strong negotiation skills
Strong communication and presentation skills
CRM experience is preferred
Digital Marketing Manager
₹3L - ₹3.6L
Responsibilities
As the digital marketing manager, you will be responsible for handling the performance and growth objectives of your clients.
You will:
- Liaise closely with clients to understand their marketing objectives
- Plan, strategize and execute clients specific goals in collaboration with an internal team of copy, writers, designers, and marketing managers
- Develop, and execute digital media campaigns on Facebook, Google, and other paid platforms
- Ideate on content and creative messaging
You are a good fit if you have experience in the following areas (not in all):
DIGITAL MARKETING
- Managing PPC campaigns, monitoring performance, analysis, and reporting.
- Digital Media Planning & Buying
- Experience in SEO strategy and content writing
- Experience with web analytics tools (Google Analytics, WebTrends, etc.).
- Managing and updating social media platforms across all digital channels.
- Knowledge of LinkedIn, Facebook ad targeting, Google Ad words
- Knowledge of website optimization, with a focus on landing page conversation and A/ B testing
ACCOUNT MANAGEMENT
- Preference to those who have previously worked in a digital marketing agency and have experience directly dealing with clients
- Project management - ability to manage 3-4 clients, streamline tasks and deliverables and ensure timeline delivery
- Collaboration: experience working with mid-sized teams and collaborators to brief, ideate, and design creative communication and develop assets to support the digital campaigns.
