Project Manager AVSI

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

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We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

• Revenue growth from existing accounts
• Timely renewals and contract retention
• Own end-to-end revenue responsibility for assigned accounts
• Account expansion through up-sell and cross-sell
• Churn reduction and risk mitigation
• High CRM hygiene and data accuracy
• Customer satisfaction and relationship management
• Customer CSAT, Social Media Reviews

Requirements:

• Graduate and over with excellent oral and written communication skills.
• At least 1-2 Year(s) of working experience in the related field is required for this position .
• Customer-first mindset 
• Advanced MS Excel skills .
• High sense of responsibility and reliability
• Proactive, self-driven, and result-focused
• Collaborative team player

Benefits:

• 5 days working with alternate Saturday
• 10:00 AM to 7:00 PM Working Hours
• Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
• Clear career growth path in Account Management and Customer Success
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Job Description

Job Title: Project Manager or Program Manager

Job Type: Full-Time

Exp. – 7 to 10 Years

Location – Gurgaon.

Key Responsibilities

• Manage end-to-end project lifecycle across IT and Telecom domains from initiation to closure

• Apply Agile, Waterfall or Hybrid methodologies based on project needs

• Lead Agile ceremonies such as daily stand-ups, sprint planning, retrospectives and demos

• Drive collaboration among internal teams and third-party vendors for seamless delivery

• Prepare and maintain project documentation including plans, trackers, milestones and logs

• Ensure delivery on time, within scope and budget while managing multiple priorities

• Define scope, feasibility and deliverables during project initiation phase

• Monitor KPIs and proactively manage risks, blockers and project issues

• Maintain transparent and structured communication with clients and stakeholders

• Conduct client meetings for requirement gathering and expectation management

• Execute risk management practices to reduce project delivery obstacles

• Perform budget tracking, cost monitoring and financial reporting with corrective actions

• Prepare and deliver presentations for clients, leadership and internal teams

• Travel as required for project engagements including short-term or extended onsite support

• Utilize Microsoft Office tools for tracking, reporting and analysis

Mandatory Skills

• PMP and/or PRINCE2 certification

• Minimum 7 years of project management experience in IT and Telecom

• Hands-on experience delivering projects using Agile, Waterfall and Hybrid models

• Strong stakeholder management and communication skills

• Proficiency in project management tools such as MS Project, Jira, Trello and Confluence

• Strong analytical, organizational and decision-making abilities

Desirable Skills

• Experience working with cross-functional and distributed teams

• Experience in client-facing roles with direct customer interactions

• Ability to conduct financial analysis and budget forecasting

• Vendor management experience

Company Overview:

At AgileNinjas, we provide cutting-edge software services across the e-commerce logistics and energy sectors. We specialize in system integrations, connecting legacy systems with modern technologies. With clients across Europe and India, we are looking for a skilled Technical Project Manager to join our fast-paced and dynamic team.

Role Overview:

We are seeking a highly adaptable Technical Project Manager to take ownership of technical delivery, resource management, and client communication. This role requires a strong technical background and hands-on experience in development, coupled with management expertise to lead teams and deliver projects. You must be able to thrive in a small, agile company where flexibility and a hands-on approach are key.

Proficiency in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL, MongoDB, CI/CD, and AWS is preferred. You will be responsible for code reviews, deployments, and overall project success.

Key Responsibilities:

1. Technical Leadership & Code Reviews:

• Conduct code reviews to ensure best practices in quality, security, and performance.
• Mentor and provide technical guidance to development teams.
• Expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, and databases such as MySQL, NoSQL, MongoDB.

1. Client Management:

• Serve as the main point of contact for clients.
• Convert client needs into technical deliverables.
• Provide updates and manage client expectations throughout the project.

1. Resource & Task Management:

• Efficiently allocate resources and manage teams to optimize productivity.
• Oversee task planning and execution using Agile or Scrum frameworks.
• Coordinate cross-functional team efforts.

1. Project Delivery & Deployments:

• Take full ownership of project delivery, from planning to deployment and post-launch support.
• Implement and manage CI/CD pipelines and deployment processes on AWS.
• Ensure timely and quality project completion.

1. AWS Management:

• Manage AWS environments, ensuring scalability and cost-efficiency.
• Oversee cloud infrastructure and server configurations.

1. Time & Task Prioritization:

• Manage team schedules and ensure that deadlines are met.
• Foster effective time management and prioritize tasks within the team.

1. Flexibility in a Small Company:

• Adapt to the dynamic needs of a small company and wear multiple hats when needed.
• Be flexible in managing shifting priorities and demonstrate a hands-on approach to problem-solving.

Qualifications & Skills:

• 6-10 years of experience in IT development, with expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL (MongoDB).
• Strong experience with CI/CD pipelines, AWS management, and deployments.
• At least 2 years of experience in team and client management.
• Fluent in English with excellent communication and interpersonal skills.
• Proven ability to work in a small company environment, showing adaptability and flexibility.
• Immediate availability is highly preferred.

Why Join AgileNinjas?

• Work in a small, flexible, and agile environment with opportunities for rapid growth.
• Lead a talented and dedicated team on innovative projects.
• Enjoy a culture that emphasizes collaboration, learning, and career development.

Daily, hands-on execution

 • Daily stand-ups 

• Sprint planning & tracking 

• Code reviews & debugging 

• Pod-level unblockers

Execution rhythm, code quality, sprint delivery, pod momentum

Role - Project Manager

About the Company

The global trade market, valued at USD 32 trillion, offers abundant opportunities for growth and innovation in international trade. As our world becomes more interconnected, there is a growing demand for efficient and secure cross-border solutions. Traditional remittance methods have been burdened with high costs, slow processing times, and limited accessibility, creating significant challenges. These obstacles have particularly impacted MSMEs, which often lack the resources to navigate complex financial systems, leading to time-consuming operational hurdles on a day-to-day basis. We empower businesses, particularly MSMEs, to unlock new growth opportunities, expand their reach globally, and navigate the complexities of international trade.

Position Overview: We are seeking an experienced Project Manager to oversee [specific type or area of projects] within our organization. The ideal candidate should possess exceptional leadership, organizational, and communication skills, with a strong ability to plan, execute, and finalize projects while adhering to strict deadlines and within budget.

Key Responsibilities:

● Lead, plan, execute, and finalize projects according to strict deadlines and within budget, ensuring project objectives are met.

● Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

● Develop full-scale project plans and associated communication documents, directing the team's efforts efficiently and effectively.

● Manage project resource allocation, identifying and resolving resource conflicts, and ensuring proper resource utilization.

● Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.

● Liaise with project stakeholders on an ongoing basis, ensuring effective communication and managing expectations.

● Identify and manage project risks and develop risk mitigation strategies.

● Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements.

● Develop best practices and tools for project execution and management.

Qualifications and Skills:

● Bachelor's degree in a related field; PMP / Agile certification

● 1 or 2 years of proven experience in project management, with a track record of successfully delivering projects on time, within budget, and scope.

● Strong understanding of project management methodologies and tools.

● Excellent leadership, communication, and problem-solving skills.

● Proficient in project management software/tools.

● Ability to work effectively in a fast-paced, collaborative team environment.

● Strong organizational and time management skills.

Program Coordinator-Wearables

Experience 2 to 3 years

Skill Set: 

• Understanding of technology (Mobile Apps, Wearables)
• Experience in creating and modifying project plans (MS-Project / Project libre)
• Good experience in working with MS-Office
• Working with multiple stakeholders is a must requirement
• Understanding of Java, IOT and Cloud technologies
• Excellent communication and interpersonal skills
• Person should have an IT experience background (B.Tech or MBA).

Roles and responsibilities:

• Schedule and manage meetings for project related tasks
• Take notes and create MOM to publish for all stake holders
• Coordinate with stakeholders in following up on all the associated action items
• Create / Modify project plans
• Create dashboards in JIRA based on project requirements.

Responsibilities: 

• Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models 
• Determine Project Scope, Objectives and Dependencies
• Develop and manage a detailed project schedule, work plan and key milestones
• Determine and Define Project Resource Allocations
• Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
• Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work 
• Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
• Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team 
• Develop and manage a detailed project schedule and work plan
• Collaborate with Client on requirement changes and initiate change management process
•  Identify, document and update the project scope for changes
• Initiate appropriate review and approvals on the changes
• Evaluate and analyze the impact of changes and communicate with stakeholders
• Seek approvals and commitments on the scope, cost and schedule
• Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies 
• Review/prepare Project Plans for implementation projects and monitor resource allocation 
• Identify Stakeholder Communication Requirements on project performance metrics
• Collaborate with Product Teams on Product enhancements
• Document impact and prioritize changes to Product Backlog and timelines
• Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions 
• Track Project Closure / Handover activities to downstream teams. 

General Requirements: 

• B. Tech or an equivalent degree 
• MBA or an equivalent degree is preferred but not mandatory 
• Excellent written and verbal communication skills 
• Ability to work under pressure and adaptable to change 
• Excellent time management and problem-solving skills 
• Proficiency in MS Office tool.
• Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage 
• Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory 

•  8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.