Shubham Vishwakarma
Full Stack Developer - Averlon
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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Overview:
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.
The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
- Revenue growth from existing accounts
- Timely renewals and contract retention
- Own end-to-end revenue responsibility for assigned accounts
- Account expansion through up-sell and cross-sell
- Churn reduction and risk mitigation
- High CRM hygiene and data accuracy
- Customer satisfaction and relationship management
- Customer CSAT, Social Media Reviews
Requirements:
- Graduate and over with excellent oral and written communication skills.
- At least 1-2 Year(s) of working experience in the related field is required for this position.
- Customer-first mindset
- Advanced MS Excel skills.
- High sense of responsibility and reliability
- Proactive, self-driven, and result-focused
- Collaborative team player
Benefits:
- 5 days working with alternate Saturday
- 10:00 AM to 7:00 PM Working Hours
- Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
- Clear career growth path in Account Management and Customer Success
- Opportunity to work in a high-growth SaaS environment
- Recognition and rewards for top performers
- Health and wellness benefits as per company policy
- Paid leaves and holidays as per company policy
Experience: 3–7 years
Location: Pune (Baner) / Hybrid
Markets: North America, EU, Australia
Compensation: ₹7–9 LPA (Fixed) + ₹3–5 LPA (Performance Incentives)
About the Role
High-ownership Account Manager role managing international clients across North America, the EU, and Australia
Hands-on Individual Contributor role with a clear path to Account Management Lead
Act as the bridge between clients and internal teams to ensure delivery excellence and client satisfaction
Own client experience, retention, and account growth
What You Will Own
Client Relationship & Customer Success
Own end-to-end relationships for 6–8 client accounts
Act as the primary point of contact
Drive client satisfaction, retention, and long-term engagement
Proactively identify risks, concerns, and growth opportunities
Account Operations & Coordination
Drive follow-ups on proposals, contracts, and legal documentation
Manage invoicing coordination and payment follow-ups
Ensure strong coordination between clients and internal teams (tech, design, marketing)
Client Pulse & Escalation Management
Identify early signals of client dissatisfaction or delivery risks
Escalate proactively and drive resolution with ownership and speed
Reviews & Reporting
Own Quarterly Business Reviews (QBRs)
Prepare and present:
Project status updates
Performance summaries
Insights and recommendations
Ensure clarity, transparency, and trust with clients
Account Growth & Expansion
Identify and drive upsell and cross-sell opportunities
Contribute directly to revenue growth across managed accounts
Team Building (Future Scope)
Hire and manage interns / junior account managers
Contribute to process building and best practices
Grow into a team leadership role
What We Are Looking For
3–7 years in Account Management / Customer Success (IT services / eCommerce / SaaS preferred)
Strong experience working with North American clients
Excellent communication, presentation, and stakeholder management skills
Willingness to work across time zones (late evening/night calls when required)
Strong ownership mindset and problem-solving ability
Ability to manage multiple accounts (6–8 simultaneously)
Assertive, confident, and proactive in client interactions
Nice to Have
Experience in a B2B eCommerce or digital agency environment
Exposure to EU / Australia clients
Experience mentoring or managing junior team members
Growth Opportunity
Path to Account Management Lead / Customer Success Lead
Opportunity to build and lead a team of Account Managers
Direct exposure to global clients and the leadership team
Role Impact
Manage a portfolio of international accounts contributing directly to company revenue
Earn performance incentives linked to account growth and retention
Candidate should have 2+ years of experience working with engineering teams
2. Candidate should have Experience delivering tech projects (data infra / API / AI-ML)
3. Candidate should have Strong SDLC + technical understanding (code-level discussions)
4. Candidate should have Cloud + CI/CD + DevOps familiarity
5. Candidate should have Programming knowledge (Python/Java) + SQL
6. Candidate should have Experience with Project Management and engineering tools (Jira, GitHub, Notion, Slack)
7. Candidate should have Strong skills in sprint planning, roadmap ownership, project tracking, and delivery management
8. Candidate should have Excellent stakeholder management & communication skills
9. Candidate should be Open to travel across India as per project requirem
- Own the end-to-end design process of the team to drive high-quality product design.
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
- Find creative ways to solve UX problems(usability and findability)
- Deliver a constant focus on improvement. Leverage metrics, user testing, and innovative design thinking to guide your leading design decisions.
- Bring an in-depth understanding of design patterns across web and mobile
- Sense of ownership and pride in your performance and its impact on the company's success
- Critical thinking and problem-solving skills
- Wants to work in a fast-paced environment, good to have experience in a Product based startup.
Qualifications
2-6 years of designing B2C products for mobile & web.
- Have experience with accessibility and A/B testing.
- A track record of leading and inspiring design teams.
- Experience setting up user research programs and testing methodologies that drive
design decisions.
-You will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
- Organizing, attending and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Preparing necessary presentation materials for meetings.
- Ensuring project deadlines are met.
- Determining project changes.
- Providing administrative support as needed.
- Undertaking project tasks as required.
- Developing project strategies.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues and provide solutions where applicable.
- Ensure stakeholder views are managed towards the best solution.
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This requirement is for an Inside Sales Experienced Professional
-
Must have experience working with Customers with India/MEA/USA markets
-
Proficient in Microsoft Office tools and applications.
-
Prospect call preparation including company background research and other pertinent lead or prospect information
-
Track and record opportunities into CRM daily; maintain a clean pipeline daily
-
Work closely with the demand generation team to ensure quality and feedback,
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Qualify leads based on BANT parameters, Send proposal, Demo and take the deal to closure
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Understand target customers business needs, and accurately articulate OneDirects' value proposition at all level
Qualifications:- Bachelor's degree or equivalent
- MBA will be a plus
- Previous experience into Inside Sales
- Experience with lead generation, prospecting and CRM systems
- Excellent Communication skills
- Software/Solution Sales background is preferred
- Revenue quota is a must
- Self-starter
- Must be a team player
- Strong work ethic and sense of commitment is a MUST
- Project Management.
- Responsible for the delivery of a set of projects/ operations for a single large account or multiple accounts.
- Takes ownership of logistics and resource needs during start-up and growth of an account.
- Defines and implements transition strategy when taking over from other suppliers.
- Leads account steering committee meetings.
- Leads task forces to complete SBU-level initiatives.
- Leads account growth and sustenance through pre-sales support and constant engagement with customers in collaboration with other service lines.
- Creates teaming agreements/ sub - contracts to forge alliances/ partnerships for account growth/ sustenance.
- Conducts structured review of projects and audits projects (for process compliance) and fixes the gaps with corrective actions.
- Benchmarks against industry best practices and drives/manage change within the delivery structure, processes/ operations accordingly.
- Drives innovations to improve customer service at the account level.
Requirements
- Looking for Strong Experience in Enterprise Learning and Corporate Learning Projects
- Strong Experience in End to End Project Management Lifecycle
- Excellent Project Management Skills - Project Estimations, Project Metrics, Meeting Deadlines, Project Reporting
- Strong in Project Planning,Project Monitoring and Followup, Project Proposals and Client Follow-Ups,
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Full Stack Developer - Averlon