Hiring for Market Research - Senior Analyst / Assistant Manager - Che

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

We are looking for a wordpress champion who has good understanding of developing themes and plugins.

Job Summary:

This role is for a Senior Technology Lead to drive the strategy and execution across a portfolio of IT

applications involving product backlog management, development, production stability, staffing and

partner management including business users and customers.

Ideal candidate should have a Bachelor’s Degree preferably in IT, with about 10-15 years of experience

in software development using Microsoft ASP.Net, MVC, C#, JavaScript, Jquery and SQL Server. Prior

experience in Finance domain is preferred

Key Responsibilities and skills:

● Strong hands-on technical expertise on Microsoft ASP.Net, MVC, C#, JavaScript, Jqueryand SQL Server

● Exposure to SDLC tools, such as: Visual Studio, JIRA, Git including CI/CD and test automation

● Leading the development team in the design, development, coding, testing and implementation of IT

applications in on-prem and cloud environment.

● Proficient in the software development lifecycle and underlying processes. Exposure to Agile

methodologies is very useful

● Strong communication skills both oral and written to handle team, client and management levels

● Work with business teams in understanding and prioritizing the requirements for future releases

● Developing standards and procedures to ensure that software quality standards are met and

consistent.

● Proven track record in designing and delivering technical solutions

● Strong management experience particularly managing multiple application development teams,

including L1 and L2 support

● Confident, resourceful and transparent

About Company:

Money Honey Financial Services Pvt Ltd. is a one-stop shop for information, advice as well as transaction

execution of financial services. We offer Mutual Fund, Fixed Deposit, Govt Bonds, Public Issue of NCD,

IPO, P2P, etc.. Servicing more than 75,000 clients with the help of 150 members team.

React Developer

Company - PragetX Technologies LLP

Location - Ahmedabad 

Position – React Developer

Company Description:

PragetX is a software development and digital marketing company based in Ahmedabad and USA. We provide different types of IT services like Web and App Development, Custom Software Development, ERP Solutions, UI/UX Design, Cloud Solutions and Database Management. 

Along with IT services, we also provide Digital Marketing and Branding services like SEO, SEM, SMM, SMO, PPC, Affiliate and Email Marketing, Brand Design, Brand Management, Brand Marketing etc.

Job Overview:

We're looking for a React Developer to join our growing frontend team. As a React Developer, you will help develop the next generation of our apps using tools such as React.js, Redux, Enzyme and Webpack.

Responsibilities:

• Developing and implementing highly-responsive user interface components using React concepts.
• Developing and implementing front-end architecture to support user interface concepts.
• Building reusable components and front-end libraries for future use
• Ability to build apps and websites that are extremely sensitive.
• Create data visualization tools, libraries, and reusable code for prospects
• Integrate designs and wireframes within the application code
• Translate wireframes and designs into good quality code
• Good understanding of CSS libraries, GIT, Sigma, Adobe XD etc.
• Writing application interface codes using JavaScript following React.js workflows
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates
• Design and develop new custom components to meet project requirements

Skill Required:

• Minimum 1.5+ years of experience
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux, Redux,Create React App, data structure libraries.
• Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods) 
• Familiarity with modern front-end build pipelines and tools (CI/CD tools, DevOps, performance testing frameworks like Mocha, Node + NPM)
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Qualification:

Degree in computer science

MCA

1. Java development knowledge is a must

1. Springboot preferred
2. 2.AWS exposure is a must
3. Engineering degree in Computer Science, Electronics and, Communication or Information Science.

1. Or MCA is agreeable.
1. Location: Bangalore

If being the first employee people encounter when they come into an establishment sounds interesting to you, becoming a front office executive could be a great career match. These customer-service-oriented professionals  make a positive impression on guests and keep operations flowing. As one of the company’s main ambassadors, front office executives try to build excitement and convey information. Before guests leave, front office executives may hand them cards to rate satisfaction & explain to them about other services & offers that the company is running. Because the nature of their position involves so much contact with the public, front office executives need to be good representatives of their organization. They must possess a friendly and upbeat demeanor, dress professionally, and act courteously. Other attributes include Interpersonal skills, Customer-centric, Multitasking, Attention to detail