Team Lead

at Magicpin (Samast Technologies)

DP
Posted by Tanishka Gupta
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Gurugram, Delhi
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2 - 6 yrs
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₹3L - ₹7L / yr
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Full time
Skills
Customer Service
Customer Support
Technical support
MS-Excel
SQL
Customer Success
Communication Skills
Team Management
  • Deliver best in class customer service, while responding to Customer inquiries and concerns
  • Work closely with our customers as well as other members of the Customer Support team.
  • Have a consultative approach for customer query resolution, provide first contact resolution, understand and identify customers’ current and future needs and accordingly suggest gaps and changes
  • Communicate with multiple stakeholders (both internal and external) to ensure flawless execution of this support.
  • Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.
  • Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
  • Communicate with stakeholders via call, Real-Time Online Chat, Web Tickets and Email
  • Replicate reported customer issues and provide details for the escalation
  • Work closely with the team, motivating and coaching them
Read more

About Magicpin (Samast Technologies)

About Us:

We are on a mission to make hyperlocal magical.

Pin a location on the map to find the coolest people in the neighbourhood and where they hangout - from the hippest cafes to the yummiest dimsums, the trendiest fashion boutique, luxurious spas, health clubs, best discounts on grocery stores and more. Find the buzz in your locality through our user generated pictures, videos, reviews to discover interesting people, places and get cashback/rewards for visiting those places.

magicpin drives discovery that leads to business for local retailers across categories like restaurant, fashion, beauty, grocery, spa, yoga, gyms, and more. For their spending, users get rewarded in ‘magicpin points’ that can be used to buy more services and experiences at magicpin partner merchants.

The biggest advantage of magicpin's Cashback Programme is that it works at ALL stores in a city, and it doesn't matter whether you pay through cash, credit/debit card or e-wallet - you always get your magicpin points.

Our user community, known as 'magicians' are up and about in their city’s neighbourhoods sharing their local experiences through picture stories that inspire other users to have those experiences.

For retailers and brands, magicpin is the go-to platform to reach out to relevant local customers, highlight their uniqueness, reward loyal customers through magicpin points and vouchers, real-time promotions, augmented reality games, run micro influencer campaigns and more. magicpin builds engagement and visibility for its partner retailers and brands to help drive up their new and repeat business.

magicpin is by far the leader in offline marketing for retailers in India. We have grown 5x in 2018 and are on track to repeat that in the coming year. This is a massive $1T market in India - 50x the size of all ecommerce in the country.

magicpin has 5 Million+ users and is now live in DelhiGurgaonNoidaBangaloreMumbaiPuneHyderabadChandigarhJaipurGoaChennaiAhmedabad and is quickly spreading to more cities and countries.
Read more
Founded
2015
Type
Services
Size
100-1000 employees
Stage
Profitable
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