Project Manager – Learning Platforms

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Responsibilities

• Prepare Subcontract Agreement and Joint Venture Agreement and conclude the same in coordination with Manager.
• Managing manpower with respect to Quantity basis &Timely completion basis.
• Ensure the current market rate. (Analysis of particular work as per Quantity basis, Work description basis)
• Follow up Subcontractor's Performance Bonds and Tender Bonds
• Reviews Subcontractor's monthly invoice and prepare Subcontractor's Payment Certificates.
• Identify variation or change order and prepare valuation accounts.
• Assist the Purchasing Department and Site Project Manager in contractual matters related to procurement / supply contract and agreements.
• Reviewing the contract documents prior to tendering.
• Reviews and clarifies show drawings.
• Coordinate Project Close-Out Procedures including manuals, warranties and As-built drawings.

Candidate should be from Flexipack and Holographic Industry

§ Generating Lead, Sales Enquiry, Preparation of Quotation, Follow-up with clients, Generating enquiries from new and existing customers, Market research and survey, Focus more on new business generation.

§ Maintaining strong relationships with customers, Attend customer complaints, Payment follow up & on time payment collection from customer

§ Willing to Travel in anywhere in Maharashtra especially in Mumbai, Pune, Nagpur, Aurangabad to meet clients.

Required Skill         : Self-Driven, Computer, Social media, internet, mailing etc.

Qualification         : Any Graduate / Post Graduate or above with Below Skills

Experience           : 5 to 7 years

Location             : Mumbai

Languages Known   : English, Hindi, & Local Language (Must)

Official Travelling Expenses Provided By the Company

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

The Senior Developer takes up the responsibility of delivery of assigned task with quality and within given timelines and delivers independently.

• Extensive knowledge of software development processes
  • Strong knowledge on different programming languages/technologies
  • Knowledge & experience of different coding practices
  • Quality deliverables meeting Project specific/Industry specific standards
  • Delivery within defined/agreed timelines

Java, Spring Boot, Microservices, JUNIT,
MySQL/Oracle, Javascript/Typescript,
HTML, Angular/ ReactJS

• Looking for a talented PHP Developer having experience in writing clean PHP code.
• Someone very good at understanding requirements and developing services & features quickly.
• Good communication skills & team player, who engages with all stakeholders of the project to add clarity for all aspects of the ongoing software development project.

Your responsibilities will include:

• Having good attention to detail & requirements.
• Building software applications in PHP.
• Developing applications using best design and coding practices.
• Writing, maintaining & upgrading middleware & back-end code and building efficient PHP modules.
• Troubleshooting application and code issues.
• Integrating code with Databases & data storage solutions.
• Finalizing back-end features and testing web services.
• Updating and altering application features to enhance performance.

Key Requirements :

• Degree in Computer Science, Engineering or a related field.
• Must have Experience in PHP (Lumen & Laravel).
• Experience in creating scalable service-oriented & serverless applications.
• Experience with secure coding.
• Proficient BitBucket and Git.
• Should be experienced in following Agile methodologies. Tools - Jira & Confluence.
• Must have experience in RDBMS - Postgres/MySql and NoSql - MongoDB/Redis.
• Additional knowledge/experience in Python and NodeJs will be good to have.
• Good to have experience in AWS.
• Good problem solving, decision making and prioritization skills.

• Bachelor’s degree in technology related field

• Minimum of 1 + years Major ERP system experience

• Functional / technical proficiency in designing, configuring and implementing in ERP System

• Strong understanding of order management, billing, and ERP master data

• Strong verbal and written communication ·

• Strong analytical and problem-solving skills, critical thinking and innovation

• Ability to work independently as well as in a team environment

• Must be detailed-oriented.

• Ability to develop repeatable development processes with supporting documentation.

• Corrugated Industry Experience

Strong knowledge of PHP web frameworks such as Core PHP, CodeIgniter, Yii, Laravel.

- Strong knowledge of open source platforms like WordPress

- Strong Knowledge in Mysql Database. Analyze, Create, and Normalize databases independently.

- Understanding the fully synchronous behavior of PHP

- Understanding of MVC design patterns

- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

- Knowledge of object-oriented PHP programming

- Strong in Javascript, Ajax, Jquery.

- Knowledge of Apache Server and Linux.

- Knowledge of XML, HTML, HTML5, XHTML, CSS

- Should be able to handle the project independently.

- Can understand and work on running projects.

- Can be able to handle multiple projects simultaneously.

- Optimization and performance

Responsibilities and Duties

Working on the live project and client communication