Program Manager

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Customer Success Manager

Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U.S. Business Hours

Drive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.

About Ridy

Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. We partner with leading real estate owners to improve sustainability and well-being through carbon-free transportation. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.

Ridy is used by some of the largest U.S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.

Role Overview

You will own a portfolio of Ridy’s U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios. The role is based in Bengaluru or Chennai, reports to the CEO, and works U.S. business hours alongside Ridy’s U.S. account management, sales, and fleet operations teams.

The Day-to-Day Responsibilities

Account Ownership

•   Serve as the primary point of contact for customers across your assigned portfolio

•   Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders

•   Build and maintain trusted relationships that position Ridy as a long-term partner

•   Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Adoption & Engagement

•   Plan and execute the engagement calendar for customers, including launch campaigns & rider incentives

•   Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently

•   Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early

•   Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets

Renewals & Growth

•   Own the renewal calendar for your portfolio and build a data-supported business case for each

•   Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes

•   Expand into additional properties within existing customer portfolios

•   Exceed retention, adoption, and expansion targets

Cross-Functional Collaboration

•   Partner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties

•   Escalate and track customer issues to resolution, keeping stakeholders informed

•   Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities

Qualifications

•   3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in India

•   Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion — not just onboarding or support

•   Experience working with U.S. or international customers

•   Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers

•   Strong analytical skills — able to work with usage data, spot trends, and build a clear performance narrative

•   Proficiency with CRM platforms (HubSpot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, LinkedIn Sales Navigator, or similar)

•   Advanced proficiency in PowerPoint/Google Slides and Excel/Google Sheets

•   Comfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackers

•   Outstanding organization and a self-starter mindset, comfortable with autonomy in a fast-paced environment

•   Able to work U.S. business hours long term

Preferred Qualifications

•   Exposure to technology, B2B sales, B2B customer success, proptech, real estate, hospitality, or mobility

•   Experience planning and running customer events, community programs, or engagement campaigns

•   Familiarity with AI tools for research, drafting, analysis, and productivity

•   An interest in sustainability, climate tech, or the future of transportation

What We Offer

•   Competitive annual compensation of ₹8 LPA - ₹12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidate’s qualifications and experience.

•   Comprehensive health coverage

•   Paid time off and public holidays

•   A motivated team passionate about sustainability and electric mobility

•   Ownership of a portfolio of accounts with leading U.S. real estate owners and corporations

•   Direct mentorship from and daily collaboration with Ridy’s founding team

•   Career growth at a fast-growing climate-tech company, with the opportunity to help shape Ridy’s customer success practice as it expands

•   Opportunity to influence the future of urban planning, real estate, mobility, and sustainability

Location-Thane

Profile-Research & Product Engineer

About Company-

Smart microscopy solutions. CILIKA Digital Microscope & MICALYS Whole Slide Scanner for healthcare & research professionals.

* Design for plastic products

* Design for sheet metal products

* Design for manufacturing

* Product assembly and functional testing

* Drafting for machine shop vendors

- Writing queries used for front- end applications (websites, desktop applications)

- Designing and coding database tables to store the application data

.- Data modeling to visualize database structure.

- Reviewing query performance and optimizing code.

Experience with deploying applications on cloud infrastructure, preferably AWS

• Experience in using REST APIs with the front end

• Experience in handling webMap applications using leading webMap Javascript APIs like ReactJS Leaflet, Google Maps Javascript API and Geoserver management

• Experience with the Agile/Scrum development model

• Strong experience in code versioning using Git.

• Strong design, development, and implementation experience.

• Very good experience in React JS, React Leaflet and Redux

·      Experience 4 to 8 Years Hands-on development experience with Java/J2EE

·      Knowledge/Work experience on core Java 1.8 features

·      Expertise in Object Oriented Programming, Design Patterns 

·      Knowledge/implementation on SOAP or REST protocol.

·      Working experience on Rest Services, Micro Services

·      Extensive hands-on experience building services using these Spring boot, Hibernate.

·      Capable of writing unit tests and implement best coding practices (Junit/Mockito)

·      Good knowledge of SQL / query optimization

·      Experience with modern JavaScript.

·      Working knowledge and experience with JQuery, Ajax, JSON, CSS, HTML

·      Knowledge on at least one web platform (e.g. Angular, React) is desirable.

·      Experience working in an Agile/Scrum development process

·      Good written and oral communication skills.

·      Strong problem solving and data structure skills.

·      Continuously contribute to team performance improvement and collaboration

·      Collaborate effectively across teams

·      Good to have knowledge on cloud technologies (AWS/Google/PCF)

Job Description

SUMMARY

We are looking for a Angular Developer (Angular Experts) responsible for managing the interchange of data between the server and the users.

• Integration of user-facing elements developed by front-end developers with server-side logic
• Writing reusable, testable, and efficient code
• Implementation of security and data protection
• Participate on project teams as needed to develop and deploy software solutions to meet business requirements
• Create and deploy cloud-hosted web applications and content management systems as well as internal tools and frameworks
• Participate in AGILE project methodology and conform to coding standards including git workflow and code reviews.

REQUIREMENTS

• Strong proficiency with JavaScript
• Experience in creating and deploying cloud-based web applications.
• Good at Jade, EJS,
• Good at CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)
• Front-end technologies, such as HTML5, and CSS3
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• PLUS - experience with React.JS, React Native, vue.js JavaScript framework * Experience with Amazon Web Services
• PLUS - experience with Jenkins or other Continuous Integration tools

This company is a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

You will be working on AI/IOT react native mobile apps and responsible for hands-on coding. 
We need someone who can write well designed, testable, efficient code by using the best software.

We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time.  You must have experience developing and designing amazing UI screens.

This person MUST have:

• BE Computer Science, MCA or equivalent
• Mobile app development experience.
• Good understanding of the full mobile development life cycle,strong debugging and problem-solving skills.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Strong React Native experience
• Understanding of APIs, pagination,searching,sorting
• Creating high performance UI etc.
• Familiarity with native build tools, like XCode, Android Studio, Gradle.
• Leverage native APIsfor deep integrations with both platforms.
• Strong communication skills.

Experience:

• Min 3 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.