Program Manager

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Females only!!

Location: Jhotwara, Jaipur

Job Type: Full-Time

Job Summary

Shag Infotech is looking for an energetic and confident Business Development Associate (BDA) to join the growing digital marketing team in Jhotwara, Jaipur. The ideal candidate should have strong spoken English skills, basic computer knowledge, and a passion for sales and client interaction.

Key Responsibilities

• Identify and connect with potential clients through calls, emails, and social platforms
• Explain digital marketing services to clients and understand their business needs
• Generate leads and convert them into sales opportunities
• Maintain and update client data in CRM or Excel sheets
• Coordinate with the marketing and technical teams for smooth project execution
• Follow up with prospects and close deals
• Prepare basic reports on leads and sales progress

Required Skills & Qualifications

• Graduate in any stream
• Good spoken English communication skills
• Basic computer knowledge (MS Word, Excel, Email, Internet)
• Strong interpersonal and convincing skills
• Ability to work in a target-driven environment
• Freshers can apply (training will be provided)

Preferred Qualities

• Self-motivated and confident personality
• Willingness to learn about digital marketing services
• Positive attitude and problem-solving mindset

Benefits

• Fixed salary + performance incentives
• Growth opportunities in the digital marketing industry
• Supportive team environment
• Skill development and training

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Internet reimbursement

Work Location: In person

Job Title: Motion Graphics Designer & Video Editor Experience Required: 3–4 years

Location: Marol, Andheri East, Mumbai

Employment Type: Full-time

About Us: We’re a fast-growing branding and marketing agency that works with emerging businesses and established brands alike. Our work goes beyond ads - we shape identities, build recall, and create campaigns that are as strategic as they are creative.

About the Role: We’re looking for a passionate and creatively driven Motion Graphics Designer & Video Editor with minimum 3-4 years of hands-on experience in crafting compelling visual stories. You’ll be working closely with our content and design teams to produce thumb-stopping reels, short-form videos, animations, and social media content that aligns with the client's brand tone and narrative.

Key Responsibilities:

● Edit high-quality, engaging short-form videos and reels tailored for Instagram, YouTube Shorts, LinkedIn, and other platforms.

● Design motion graphics and visual elements for branded content, explainers, promos, and digital campaigns.

● Translate creative briefs into visually appealing videos with a strong grasp of storytelling, pacing, and transitions.

● Collaborate with copywriters, designers, and marketers to bring content ideas to life.

● Stay updated with video trends, motion graphics styles, and social media formats to maintain fresh, on-trend output.

● Manage multiple projects simultaneously while maintaining high standards of quality and creativity.

● Organise and maintain a streamlined post-production workflow, including file management and backups.

Skills & Expertise: ● Proficient in Adobe After Effects, Adobe Premiere Pro, and other Adobe Creative Cloud tools.

● Familiarity with tools like Photoshop, Illustrator, and Media Encoder.

● Strong understanding of aspect ratios, formats, and best practices across platforms (Instagram Reels, YouTube Shorts, LinkedIn, etc.)

● A good sense of rhythm, timing, and motion to enhance storytelling.

● Basic knowledge of sound design and colour grading.

● Ability to work with pre-shot footage as well as conceptualise from scratch.

● Experience with 2D animation, kinetic typography, or infographics is a bonus.

What We’re Looking For:

● 3–4 years of relevant experience in video editing and motion graphics in a digital or agency setting.

● A strong portfolio/reel showcasing your editing and motion graphics skills.

● Team player with the ability to work under deadlines and take feedback constructively.

● Creative thinker with a sharp eye for detail and a passion for storytelling through visuals.

Selection Process: Technical Test + Personal Interview

Working Hrs.: 10.00 a.m. to 7.00 p.m. [Monday - Friday and Alternate Saturdays]

If anyone interested then apply through link:-  https://tiny.cc/NGtalent 

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

Role Description

India Accelerator is seeking a talented Product Designer (UI/UX) to join our team full-time in Gurugram for a hybrid role. The successful candidate will work collaboratively with cross-functional teams to design, develop and implement user-centered designs for our learning platforms. They will be responsible for wireframes, prototypes, user flows, and the overall user interface design. Additionally, they will work closely with the product and engineering teams to ensure consistent and intuitive user experiences across all interfaces. Remote work accepted when necessary.

Qualifications

• 5+ years of experience in designing web and mobile applications, with emphasis on user experience design
• Portfolio of compelling and intuitive designs which reflect a clear understanding of user-centric design processes
• Ability to translate concepts into wireframes and prototypes
• Expertise in design tools such as Sketch, Figma, or Adobe Creative Suite
• Understanding of HTML, CSS and JavaScript is an asset
• Prior experience in edtech is a plus but not required
• Excellent communication skills and the ability to collaborate with cross-functional teams
• Bachelor's degree or higher, in Design, HCI, UX, or a related field.

• Gathering project requirements from customers and supporting their requests.
• Creating project estimates and scoping the solution based on clients’ requirements.
• Delivery on key project milestones in line with project Plan/ Budget.
• Establishing individual project plans and working with the team in prioritizing production schedules.
• Communication of milestones with the team and to clients via scheduled work-in-progress meetings
• Designing and documenting product requirements.
• Possess good analytical skills - detail-orientemd
• Be familiar with Microsoft applications and working knowledge of MS Excel
• Knowledge of MIS Reports & Dashboards
• Maintaining strong customer relationships with a positive, can-do attitude

About the company:

Tathastu, the next-generation innovation labs is Future Group’s initiative to provide a new-age retail experience - combining the physical with digital and enhancing it with data. We are creating next-generation consumer interactions by combining AI/ML, Data Science, and emerging technologies with consumer platforms.

The E-Commerce vertical under Tathastu has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely-knit team.

Our widespread store network, robust logistics, and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG, and home products for orders placed online through the Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.

Location: Bangalore or Mumbai-based candidates.   

Role & Responsibility:

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirement:

• 3-5 year of experience in Android app development
• BS/MS degree in Computer Science, Engineering or a related subject
• Should be passionate about the code you write
• Good understanding of Android jetpack libraries and internals
• Good experience on java 
• Knowledge of kotlin is a plus
• Good Knowledge of MVVM, MVP, Dagger, Observables, Livedata, Retrofit, Glide, OkHttp
• Understanding in Unit Testing will be a plus
• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

Designation: Product/ UX Designer
Location: Bangalore

DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems. 

You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world. 

You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.

Your Part:

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Design for Docon user base across new initiatives.

• Empathise with users and brings users' perspective to the discussion.

• Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data. 

• Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality. 

• Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.

• Improve the user experience of the product based on customer feedback or analytics findings.

• Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.

We Look For:

• More than 2+ years of relevant experience designing for customers in B2B or B2C products.
• Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
• Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively. 
• Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
• Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
• Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
• Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
• Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
• Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
• Growth mindset and willingness to listen, learn and continuously improve.

Education Qualification:

Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred

Our Purpose:

DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.

Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.

2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients

From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.

We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.

Our users say that we have achieved this and much more.

18 Million E-Prescriptions and Counting 

4000 + Doctors PAN INDIA so far 

6 Million Patients and growing 

We are growing strong, currently a team of ~150 DocOners

Perks & Benefits:

• Flexible Working Hours
• Flexi Leave Policy
• Relaxed Dress Code
• Health Insurance
• Team Parties
• Working with smart, young, mission-driven people
• Approachable Leadership
• Friendly office environment

Thanks,

Karthik Selvaraj