Project Coordinator

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Job Title: AI Engineer

Location: Bengaluru 

Experience: 3 Years 

Working Days: 5 Days

About the Role

We’re reimagining how enterprises interact with documents and workflows—starting with BFSI and healthcare. Our AI-first platforms are transforming credit decisioning, document intelligence, and underwriting at scale. The focus is on Intelligent Document Processing (IDP), GenAI-powered analysis, and human-in-the-loop (HITL) automation to accelerate outcomes across lending, insurance, and compliance workflows.

As an AI Engineer, you’ll be part of a high-caliber engineering team building next-gen AI systems that:

• Power robust APIs and platforms used by underwriters, credit analysts, and financial institutions.
• Build and integrate GenAI agents.
• Enable “human-in-the-loop” workflows for high-assurance decisions in real-world conditions.

Key Responsibilities

• Build and optimize ML/DL models for document understanding, classification, and summarization.
• Apply LLMs and RAG techniques for validation, search, and question-answering tasks.
• Design and maintain data pipelines for structured and unstructured inputs (PDFs, OCR text, JSON, etc.).
• Package and deploy models as REST APIs or microservices in production environments.
• Collaborate with engineering teams to integrate models into existing products and workflows.
• Continuously monitor and retrain models to ensure reliability and performance.
• Stay updated on emerging AI frameworks, architectures, and open-source tools; propose improvements to internal systems.

Required Skills & Experience

• 2–5 years of hands-on experience in AI/ML model development, fine-tuning, and building ML solutions.
• Strong Python proficiency with libraries such as NumPy, Pandas, scikit-learn, PyTorch, or TensorFlow.
• Solid understanding of transformers, embeddings, and NLP pipelines.
• Experience working with LLMs (OpenAI, Claude, Gemini, etc.) and frameworks like LangChain.
• Exposure to OCR, document parsing, and unstructured text analytics.
• Familiarity with model serving, APIs, and microservice architectures (FastAPI, Flask).
• Working knowledge of Docker, cloud environments (AWS/GCP/Azure), and CI/CD pipelines.
• Strong grasp of data preprocessing, evaluation metrics, and model validation workflows.
• Excellent problem-solving ability, structured thinking, and clean, production-ready coding practices.

About the Role

We’re hiring a Full Stack Engineer who can own features end to end, from UI to APIs to data models.

This is not a “ticket executor” role. You’ll work directly with product, AI, and founders to shape how users interact with intelligent financial systems.

If you enjoy shipping real features, fixing real problems, and seeing users actually use what you built, this role is for you.

What You Will Do

• Build and ship frontend features using React, Next.js, and React Native
• Develop backend services and APIs using Python and/or Golang
• Own end-to-end product flows like onboarding, dashboards, insights, and AI conversations
• Integrate frontend with backend and AI services (LLMs, tools, data pipelines)
• Design and maintain PostgreSQL schemas, queries, and migrations
• Ensure performance, reliability, and clean architecture across the stack
• Collaborate closely with product, AI, and design to ship fast and iterate
• Debug production issues and continuously improve UX and system quality

What We’re Looking For

• 2 to 3+ years of professional full stack engineering experience
• Strong hands-on experience with React, Next.js, and React Native
• Backend experience with Python and/or Golang in production
• Solid understanding of PostgreSQL, APIs, and system design
• Strong fundamentals in HTML, CSS, TypeScript, and modern frontend patterns
• Ability to work independently and take ownership in a startup environment
• Product-minded engineer who thinks in terms of user outcomes, not just code
• B.Tech in Computer Science or related field

Nice to Have

• Experience with fintech, dashboards, or data-heavy products
• Exposure to AI-powered interfaces, chat systems, or real-time data
• Familiarity with cloud platforms like AWS or GCP
• Experience handling sensitive or regulated data

Why Join Alpheva AI

• Build real product used by real users from day one
• Work directly with founders and influence core product decisions
• Learn how AI-native fintech products are built end to end
• High ownership, fast execution, zero corporate nonsense
• Competitive compensation with meaningful growth upside

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation , ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join ?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

• ● Professional development and growth opportunities.
• 
  
• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Technology: node js, DynamoDB / Mongo DB

Roles:

• Design & implement Backend Services.
• Able to redesign the architecture.
• Designing & implementation of application in MVC & Microservice.
• 9+ years of experience developing service-based applications using Node.js.
• Expert-level skills in developing web applications using JavaScript, CSS and HTML5.
• Experience working on teams that practice BDD (Business Driven Development).
• Understanding of micro-service architecture and RESTful API integration patterns.
• Experience using Node.js for automation and leveraging NPM for package management
• Solid Object Oriented design experience, and creating and leveraging design patterns.
• Experience working in a DevOps/Continuous Delivery environment and associated toolsets (i.e. Jenkins, Puppet etc.)
  
  
  

Desired/Preferred Qualifications :

1. Bachelor's degree or equivalent experience
2. Strong problem solving and conceptual thinking abilities
3. Desire to work in a collaborative, fast-paced, start-up like environment
4. Experience leveraging node.js frameworks such as Express.
5. Experience with distributed source control management, i.e. Git

We are looking for an organized social media executive to lead our social media team in managing all social media platforms. The social media Executive is responsible for delegating duties, facilitating meetings with clients, and monitoring analytics.

To be successful as a social media Executive, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good social media executive has excellent planning and time management skills.

RESPONSIBILITIES:

Meeting with clients to gauge their needs.

Briefing the social media team on the needs of clients.

Delegating specific tasks to team members.

Ensuring that team members adhere to deadlines.

Monitoring analytics for campaigns.

Providing feedback to clients.

 REQUIREMENTS:

Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.

Knowledge of analytics tools.

Excellent communication skills.

Ability to multitask.

Excellent time management skills.

Ability to lead a team.

A degree in Communication or a related field.

Prior experience in marketing or social media.

Company Introduction

Edfone is an educational technology company, which creates smart tools for students.

This position is for a global project where your work will create an impact on students across the globe. Being one of the early in-house team members you will get to enjoy interacting with founding team and working with early customers - students and teachers. And as always, you will be eligible for a fair share of startup benefits. If you are someone who loves to write mouth watering code and is game to for an exciting ride to help students across the world learn better, do see if you have the skills we need and apply.

Job Description

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition ownership of existing React Native apps from out sourced developers to in-house

Skills

• Firm grasp of the JavaScript and its nuances, including ES6+ syntax
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like Jest or Mocha