Unique Occupational

Job Details:

• Role: Staff Engineer, ArgoCD
• Experience: 5.5-7.5 Years
• Employment Type: Full-time
• Work Mode: Gurugram (Hybrid)

Job Description

REQUIREMENTS:

• Strong hands-on experience with Kubernetes (K8s) administration, deployment, and troubleshooting
• Expertise in GitOps implementation using ArgoCD
• Strong experience with Crossplane for infrastructure provisioning and orchestration
• Hands-on experience with New Relic for monitoring, observability, and performance management
• Experience building and maintaining CI/CD pipelines and deployment automation
• Strong knowledge of Infrastructure as Code (IaC) using Terraform
• Experience working with AWS cloud services and cloud-native architectures
• Hands-on experience with Docker and containerization technologies
• Strong Linux administration and scripting skills
• Experience implementing platform reliability, security, and automation best practices
• Strong understanding of monitoring, logging, and observability frameworks

RESPONSIBILITIES:

• Manage, maintain, and optimize Kubernetes-based infrastructure and application deployments
• Implement and support GitOps workflows using ArgoCD
• Design and manage infrastructure provisioning using Crossplane
• Monitor platform performance, reliability, and user experience using New Relic
• Build, enhance, and maintain CI/CD pipelines for automated software delivery
• Collaborate with development and platform engineering teams to deliver scalable cloud-native solutions
• Implement Infrastructure as Code practices using Terraform and automation tools
• Ensure platform stability, security, scalability, and operational excellence
• Troubleshoot infrastructure, deployment, and performance-related issues
• Drive continuous improvement initiatives across DevOps processes, tooling, and automation practices
• Support cloud infrastructure management and containerized application environments on AWS
• Promote DevOps best practices, governance, and operational standards across teams

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields   

Job Details:

• Role: Senior Staff Engineer, Java, Node JS
• Experience: 7.5 -9 Years
• Employment Type: Full-time
• Work Mode: Bengaluru (Onsite- 5 days)

Job description

REQUIREMENTS:

• Strong experience in Backend Engineering, Microservices, and Distributed Systems
• Deep hands-on expertise in Java and Node.js development 
• Strong experience in designing and developing RESTful APIs and backend services 
• Strong understanding of OOP, Data Structures, Algorithms, and Software Design Principles 
• Hands-on experience with PostgreSQL, MongoDB, or similar databases 
• Experience with system design, scalability, fault tolerance, and performance optimization
• Experience with Redis, messaging systems, and event-driven architectures
• Hands-on experience with Git, automated testing, CI/CD, Docker, and Kubernetes
• Strong understanding of API security, authentication, and authorization
• Experience with observability, monitoring, and production support
• Strong troubleshooting, analytical, and problem-solving skills
• Experience working in Agile/Scrum environments
• Excellent communication and stakeholder management skills
• Experience with Spring Boot, TypeScript, NestJS, Kafka, and AI-assisted coding tools is preferred

RESPONSIBILITIES:

• Design, develop, and maintain scalable backend services, microservices, and APIs
• Build high-performance RESTful and event-driven applications
• Own system design, data models, integrations, scalability, and reliability
• Collaborate with product and engineering teams to deliver business solutions
• Write clean, secure, maintainable, and well-tested code
• Conduct code reviews and mentor junior engineers
• Troubleshoot production issues and perform root cause analysis
• Improve CI/CD pipelines, monitoring, logging, and operational practices
• Optimize application performance, database efficiency, and system scalability
• Participate in architecture discussions, design reviews, and technical decision-making
• Implement security best practices and engineering standards
• Support platform modernization and continuous improvement initiatives
• Leverage modern development tools and AI-assisted coding practices to improve productivity
• Participate in Agile ceremonies and collaborate with cross-functional stakeholders
• Ensure delivery of high-quality, reliable, and scalable backend solutions.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields

Job Details:

• Role: Senior Staff Engineer, AI,LLM
• Experience: 7-9 Years
• Employment Type: Full-time
• Work Mode: Gurugram (Hybrid)

REQUIREMENTS:

• Strong experience in AI/ML Engineering and Generative AI solution development.

• Hands-on expertise in Python development for AI/ML applications and scalable AI services (Must Have).

• Strong experience with GCP and Vertex AI, including model deployment, pipelines, and AI services (Must Have).

• Deep understanding of LLMs, Foundation Models, embeddings, prompt engineering, and RAG architectures (Must Have).

• Hands-on experience building Agentic Workflows and AI Agents (Must Have).

• Experience with Vector Search, AI security, governance, and responsible AI practices.

• Strong knowledge of MLOps, CI/CD, automated testing, and Infrastructure as Code.

• Experience with observability, monitoring, logging, and tracing for AI systems.

• Strong understanding of APIs, microservices, and cloud-native architectures.

• Excellent problem-solving, communication, and stakeholder management skills.

RESPONSIBILITIES:

• Design, build, and deploy production-grade Generative AI and Agentic AI solutions using GCP and Vertex AI.

• Develop AI Agents, Agentic Workflows, and RAG-based solutions leveraging enterprise data sources.

• Design secure, scalable, and reliable AI architectures aligned with business requirements.

• Build and maintain AI platforms, APIs, and reusable AI components.

• Implement AI security, governance, monitoring, observability, and performance optimization practices.

• Establish and manage CI/CD pipelines and MLOps processes for AI solutions.

• Design and execute AI testing, evaluation, and quality assurance strategies.

• Collaborate with Product, Engineering, and Data Science teams to deliver AI-powered solutions.

• Develop high-quality Python code and participate in code reviews and architecture discussions.

• Research emerging AI technologies and drive continuous improvement and innovation.

• Troubleshoot production issues and provide technical leadership and mentoring.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields,

Job Details:

• Role: Principal Engineer, Salesforce Health cloud
• Experience: 9-11 Years
• Employment Type: Full-time
• Work Mode: Remote

REQUIREMENTS:

• Should be able to lead end-to-end Salesforce Health Cloud solution architecture and delivery for large, enterprise healthcare implementations.
• Deep expertise in Health Cloud features, including Patient/Member Profiles, Care Plans, Care Programs, Care Teams, Health Timelines, Assessments, Care Gaps, and Utilization Management.
• Strong leadership in translating complex healthcare business requirements into scalable Salesforce Health Cloud solutions.
• Should be able to drive architectural decisions covering Salesforce core, Health Cloud extensions, integrations, data models, and automation.
• Should have hands-on leadership experience with Apex, Lightning Web Components (LWC), Flows, Triggers, Batch Apex, and Salesforce APIs.
• Should be able to define and govern integration architecture using REST/SOAP APIs, middleware, and healthcare standards such as FHIR and HL7.
• Must have strong understanding of EHR/EMR integrations, payer/provider workflows, and patient/member lifecycle management.
• Should be able to lead all phases of the delivery lifecycle requirements, solution design, development, testing, deployment, and post-go-live support.
• Provide technical governance, conduct design/code reviews, and manage architectural risks and technical debt.
• Should be able to lead and mentor multi-shore Salesforce teams, including developers, admins, QA, and offshore delivery teams.
• Should have hands-on experience with DevOps and CI/CD tools such as Copado, Git, Azure DevOps, Jenkins.
• Should be able to collaborate closely with program managers to manage scope, timelines, risks, and delivery commitments.
• Should be able to drive innovation and continuous improvement, including PoCs, adoption of new Salesforce Health Cloud features, and platform enhancements.
• Should be able to participate in roadmap planning, release strategy, and long-term platform evolution discussions.
• Must have strong experience working in Agile / Scaled Agile environments, supporting sprint planning and release management.
• Excellent communication, leadership, decision-making, and stakeholder management skills.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

RESPONSIBILITIES:

• Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
• Mapping decisions with requirements and be able to translate the same to developers.
• Identifying different solutions and being able to narrow down the best option that meets the client’s requirements.
• Own overall Health Cloud technical strategy, ensuring scalability, security, and compliance with healthcare regulations (HIPAA/PHI).Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Act as a trusted advisor for business stakeholders, architects, and senior leadership on Health Cloud capabilities and best practices.
• Review and approve high-level and low-level technical designs, ensuring alignment with enterprise architecture standards.
• Ensure adoption of Salesforce best practices, governor limit optimization, performance tuning, and code quality standards.
• Guide teams on Salesforce security model, data access, sharing rules, consent management, and compliance needs.
• Identifying project/service stakeholders at an early stage and working with them to ensure that the
• Act as a bridge between business stakeholders and Salesforce technical teams.
• Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions.
• Validate solution feasibility against Salesforce platform capabilities and project constraints.
• Prepare and maintain process flows, business process models, functional diagrams, and documentation.
• Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs.
• Support user adoption through training materials, user guides, and release notes.
• Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities.
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Associate Principal Engineer, Linux Administrator

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience:9-11 years

Job description

REQUIREMENTS:

• Strong experience in DevOps, Platform Engineering, and Infrastructure Automation
• Deep hands-on expertise in Linux Administration (RHEL, CentOS, Ubuntu) – OS hardening, security, patching, and performance management (Must Have)
• Strong experience with Cloud Technologies – Public & Private Cloud environments (Must Have)
• Hands-on experience with Infrastructure as Code (IaC) using Terraform (Must Have)
• Strong automation expertise using Ansible for configuration management and infrastructure provisioning (Must Have)
• Experience building and managing CI/CD pipelines and end-to-end deployment automation
• Strong experience with Kubernetes administration, orchestration, and cluster management (Must Have)
• Hands-on experience with Docker containerization and Helm package management
• Experience managing large-scale development and infrastructure environments
• Strong understanding of Networking concepts, connectivity, design, troubleshooting, and network automation
• Experience with Observability & Monitoring tools and best practices
• Experience with Proxmox virtualization platform administration and management
• Knowledge of Edge Technologies and distributed infrastructure environments
• Basic understanding and administration of Active Directory (AD)
• Experience implementing AI-driven Automation solutions and operational efficiencies
• Strong understanding of infrastructure security, compliance, and governance
• Experience working in Agile/Scrum environments
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and stakeholder management skills

RESPONSIBILITIES:

• Design, build, and manage scalable infrastructure platforms across cloud and on-premise environments
• Administer and maintain Linux servers including security hardening, patching, performance tuning, and troubleshooting
• Develop and manage Infrastructure as Code (IaC) solutions using Terraform
• Automate infrastructure provisioning, configuration management, and operational tasks using Ansible
• Design, implement, and maintain CI/CD pipelines for application and infrastructure deployments
• Deploy, manage, and optimize Kubernetes clusters and containerized workloads
• Manage Docker environments and Helm-based application deployments
• Design and implement network solutions ensuring security, reliability, and scalability
• Monitor infrastructure health, performance, and availability using observability and monitoring tools
• Manage and support Proxmox virtualization environments
• Implement AI-driven automation initiatives to improve operational efficiency and reduce manual effort
• Support edge infrastructure deployments and distributed computing environments
• Collaborate with development, security, and operations teams to deliver reliable platform services
• Troubleshoot production incidents and perform root cause analysis
• Define infrastructure standards, automation frameworks, and operational best practices
• Ensure high availability, scalability, security, and reliability of infrastructure platforms
• Mentor junior engineers and provide technical leadership on DevOps and platform engineering initiatives
• Participate in Agile ceremonies and contribute to continuous improvement initiatives
• Work closely with stakeholders to understand infrastructure requirements and deliver optimal solutions

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields

Staff Engineer, Digital Audio Specialist

Location: Remote

Employment Type: Full-time

Experience: 5.5-7 years

Job description

REQUIREMENTS:

• Strong experience in Digital Audio Engineering, Audio Technology Platforms, and Media Infrastructure
• Deep hands-on expertise in Digital Audio Processing, Encoding, Streaming, and Audio Delivery Technologies (Must Have)
• Strong experience with Audio Content Management Systems and Digital Media Workflows (Must Have)
• Hands-on experience with audio editing, mixing, mastering, and broadcast technologies
• Strong understanding of audio codecs, compression standards, and streaming protocols (Must Have)
• Experience with cloud-based media platforms and audio content distribution networks
• Strong experience with automation and workflow optimization in digital media environments
• Experience managing large-scale audio content libraries and metadata systems
• Hands-on experience with Digital Asset Management (DAM) platforms
• Strong understanding of audio quality assurance, testing, and troubleshooting
• Experience integrating audio platforms with third-party applications and APIs
• Knowledge of podcasting, internet radio, OTT audio, and streaming ecosystems
• Experience with monitoring, analytics, and performance optimization of audio platforms
• Strong understanding of security, compliance, and content rights management
• Experience working in Agile/Scrum environments
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and stakeholder management skills

RESPONSIBILITIES:

• Design, implement, and manage digital audio platforms and content delivery systems
• Support audio processing, encoding, streaming, and distribution workflows
• Manage audio content lifecycle including ingestion, storage, metadata, and publishing
• Ensure high-quality audio delivery across web, mobile, and streaming platforms
• Develop and maintain automation solutions for audio operations and media workflows
• Troubleshoot audio quality issues, streaming failures, and platform performance problems
• Collaborate with content, engineering, and product teams to deliver audio solutions
• Manage integrations between audio platforms, content management systems, and third-party services
• Monitor platform health, streaming performance, and user experience metrics
• Implement best practices for audio quality, scalability, reliability, and security
• Support digital broadcasting, podcasting, and on-demand audio initiatives
• Perform root cause analysis and resolution for production incidents
• Define standards, processes, and governance for audio platform operations
• Optimize infrastructure and workflows to improve operational efficiency
• Mentor junior engineers and provide technical leadership on digital audio initiatives
• Participate in Agile ceremonies and continuous improvement programs
• Work closely with stakeholders to understand business requirements and deliver optimal solutions
• Ensure compliance with content rights, licensing, and regulatory requirements

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related fields

Job Title: Senior Site Reliability Engineer 

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 6+ years

About Compnay

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

We value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

We are seeking a skilled and proactive Site Reliability Engineer (SRE) to join our growing team. In this role, you will be responsible for maintaining system reliability, scalability, and performance across our EV charging platforms. You will collaborate closely with development and operations teams to build resilient, automated, and observable systems.

Key Responsibilities

• Ensure high availability, performance, and reliability of production systems
• Design, implement, and manage scalable infrastructure solutions
• Build and maintain CI/CD pipelines for efficient software delivery
• Monitor system health using observability tools and respond to incidents proactively
• Automate operational processes using scripting and Infrastructure as Code (IaC)
• Manage containerized environments using Docker and Kubernetes
• Collaborate with cross-functional teams to improve system architecture and resilience
• Participate in on-call rotations and incident management processes
• Continuously optimize cloud infrastructure for cost, performance, and scalability

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, IT, or related field
• 4+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles
• Strong experience with containerization (Docker) and orchestration (Kubernetes)
• Proficiency in Linux administration, networking, and system security
• Hands-on experience with cloud platforms, especially AWS (EKS, EC2, S3, RDS, Lambda)
• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, or similar
• Knowledge of Infrastructure as Code tools (Terraform, AWS CloudFormation, Ansible)
• Proficiency in scripting languages (Python, Bash, or PowerShell)
• Experience with monitoring tools like Dynatrace, Prometheus, Grafana, or Zabbix
• Solid understanding of system architecture, microservices, and SaaS/PaaS models
• Strong analytical and problem-solving skills   

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 2-4 years

About Compnay

This is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, this is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

Role Overview

What you’ll do:

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule).
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
• Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
• Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.

What We’re Looking For:

Basic Qualifications and Skills

• Bachelor’s degree in Engineering, Electrical, ECE, Computer Science, Information Technology, or related field.
• 2–4 years of overall experience with at least 1+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Technical Project Coordinator.
• Proven experience of DevOps, SRE or Technical Project Coordination with IoT or connected devices-based platforms.
• Experience with incident management and on-call best practices. Provide support to on-call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset.
• Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc.).
• Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written).
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

Additional Information

• This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.
• Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support on-call engineers.
• This role may involve EU or US time-zone shifts based on business requirements.
• Shift timing: 2 PM IST to 11 PM IST.

What is required to be successful in this role:

• Global platform experience (B2C or B2B).
• AWS native service experience.
• Firmware deployment and cloud cost optimization experience.
• Strong exposure to monitoring and alerts.
• Experience with firmware rollout, IoT devices onboarding and offboarding will be an added advantage.
• Experience as an SRE or DevOps Engineer with some exposure to Project Management or Technical Project Management in IoT-based projects will be helpful.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

Job Title: PMO Lead/ Analyst- Project Manager

Location: Sector 62, Gurugram (Hybrid - 3 days WFO)

Employment Type: Full-time

Experience: 7+ years

About Company

Bupa Global Capability Centre (GCC) is the massive technology and operations backbone of Bupa, which is a leading international healthcare company headquartered in the UK. They serve over 50 million customers globally. Think of the India GCC as the core engine driving digital transformation, advanced analytics, and global operations for Bupa worldwide. It’s not a third-party IT service company; it’s an absolute product-and-capability-led captive center. The organization focuses on innovation, customer-centricity, and operational excellence to support better health outcomes globally. Bupa’s Global Capability Centre (GCC) plays a strategic role in driving technology transformation, enterprise operations, and digital delivery for global teams.

Role Summary

We’re hiring a PMO (7–8 yrs) to partner with our Head of Technology in the GCC. You’ll run portfolio governance, delivery oversight, and executive reporting, turning complex tech delivery data into clear decisions. You should bring strong Power BI / Excel / PowerPoint skills, Jira / Confluence experience, excellent communication, and the ability to work independently with ownership. GCC / global stakeholder experience is a plus.

Role Purpose

We are seeking hands-on, outcome-driven PMO professional to partner with the Head of Technology in our GCC. The role will drive portfolio governance, delivery oversight, data-led reporting, and operating cadence across strategic technology programs. The ideal candidate combines strong analytical aptitude and data presentation / storytelling skills, understands technology landscapes, communicates crisply with senior stakeholders, and operates with ownership and minimal supervision.

Key Responsibilities

Portfolio Governance & Planning

• Establish and run portfolio governance (intake, prioritization, roadmaps, dependency mapping, capacity planning).
• Maintain the tech portfolio backlog, OKRs / KPIs, and quarterly planning artifacts.
• Ensure alignment between GCC execution plans and global technology strategy.

Delivery Oversight & Execution Control

• Track program milestones, risks/issues, decisions (RAID), scope changes, and benefits realization.
• Standardize status reporting and create executive-ready dashboards and narratives.
• Partner with Engineering, Product, Security, and Enterprise PMO to unblock dependencies.

Analytics & Reporting

• Build clear, insight-led reports and visuals in Power BI / Excel / PowerPoint for leadership and global stakeholders.
• Drive data quality and a single source of truth across Jira / Azure DevOps / Confluence.
• Translate delivery data into actionable insights (e.g., cycle time, velocity, burn-down, variance metrics).

Financials & Vendor Management

• Track budgets, forecasts, and variance support investment cases and ROI reporting.
• Coordinate SOWs, invoicing, and performance visibility for vendors / partners.

Process & Tooling

• Define and continuously improve ways of working (Agile/Hybrid), templates, and playbooks.
• Administer and optimize usage of Jira / Confluence / Azure DevOps / Smartsheet / SharePoint.
• Support change management and adoption across teams.

Stakeholder & Communication Management

• Coordinate cross-functional stakeholders across the GCC and global HQ; manage leadership updates, operating rhythms, and decision forums.
• Draft crisp exec communications (steerco packs, one-pagers, memos) with strong narrative clarity.

Operating Cadence of the Technology Org

• Run leadership cadences (weekly ops reviews, monthly portfolio reviews, quarterly planning).
• Ensure agendas, pre-reads, action tracking, and outcomes are consistently delivered.

Must-Have Qualifications

• 7–8 years of PMO / Program Management experience within technology organizations (GCC experience preferred).
• Strong analytical aptitude and data presentation/storytelling skills (Power BI / Excel / PowerPoint).
• Ability to understand technology concepts (cloud, APIs, data platforms, DevOps / CI-CD, SDLC / Agile).
• Demonstrated ownership, bias for action, and ability to work independently in ambiguous environments.
• Excellent communication skills - executive-ready writing and presentation; able to simplify complex topics.
• Proven stakeholder management across senior leadership, product, engineering, and external partners.
• Hands-on with Jira / Confluence (or Azure DevOps) for tracking, reporting, and portfolio views.

Good-to-Have

• Experience in a Global Capability Center supporting global stakeholders across time zones.
• Certifications: PMP / PRINCE2, CSM / SAFe, ITIL (plus).
• Exposure to financial tracking, benefits realization, and vendor governance.
• Experience setting up OKRs, RACI, and portfolio dashboards.
• Bachelor’s in Engineering / Computer Science or related; MBA is a plus.

Key Performance Indicators (KPIs)

• Delivery Health: % initiatives on time / scope; schedule / cost variance; dependency resolution SLAs.
• Portfolio Insight Quality: Accuracy and timeliness of dashboards / reports; data quality score.
• Stakeholder Satisfaction: Leadership CSAT / NPS for PMO services effectiveness of governance forums.
• Financial Hygiene: Budget forecast accuracy (e.g., within ±5%); timely vendor invoice processing.
• Risk Control: % risks / issues with active mitigations; audit findings closure on time.
• Operating Cadence: On-time pre-reads, action closure rates, and decision turnaround.

Tools & Environment:

• Planning & Tracking: Jira, Confluence, Azure DevOps, Smartsheet
• Data & Reporting: Power BI, Excel (advanced), PowerPoint (executive storytelling)
• Collaboration: SharePoint, Teams, Miro / Mural
• Methods: Agile / Scrum / SAFe, hybrid governance, PMBOK / PRINCE2 frameworks

Behavioral Competencies:

• Ownership & Accountability: Self-starter, dependable, follows through.
• Structured Problem Solving: Breaks ambiguity into clear steps; data-first approach.
• Communication & Influence: Tailors message to audience; secures alignment and decisions.
• Learning Agility: Quickly absorbs new tech / business domains proactive in improving processes.
• Integrity & Confidentiality: Handles sensitive information responsibly.

Working Model:

• Hybrid with flexibility for global time-zone collaboration as needed.
• May require occasional travel to partner sites or global HQ.