
Delivery Manager - Application Support & Production Delivery
Role Summary
The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.
Key Responsibilities
- Oversee day-to-day production support activities across projects or client accounts
- Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
- Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
- Maintain support records, trackers, and operational documentation
- Support business users with system-related requests, user access coordination, and issue follow-up where needed
- Manage the complete lifecycle of change requests from requirement gathering to closure
- Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
- Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
- Coordinate production deployments involving application and database changes
- Support release planning, deployment communication, release notes, and post-release follow-up
- Act as the primary coordination point between clients, business teams, and delivery teams
- Lead or support review meetings, status calls, follow-ups, and issue discussions
- Provide regular updates on support status, change progress, risks, and delivery timelines
- Ensure adherence to internal processes, governance standards, and audit requirements
- Support compliance-related activities, reporting needs, and documentation for management or client review
- Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
- Track open items, pending approvals, delivery risks, and recurring support trends
- Support management with structured data for invoicing inputs, audit preparation, and operational analysis
- Contribute to process improvements that strengthen service quality, delivery control, and communication flow
- Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
- Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
- Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes
Required Skills / Knowledge
- Strong experience in application support, service delivery, change management, or technical project coordination
- Good understanding of incident management, service request handling, and change control processes
- Experience in production release coordination and deployment planning
- Strong stakeholder management and client communication skills
- Ability to work across business, technical, and operational teams
- Strong reporting, documentation, and follow-up discipline
- Familiarity with ticketing tools, release processes, and enterprise support environments
- Good analytical and problem-solving skills
- Ability to manage multiple priorities in a structured and calm manner
- Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
- Familiarity with cloud platforms such as AWS
- Basic working knowledge of Linux environments
- Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
- Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
- Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization
Preferred Qualifications
- Bachelor’s degree in Engineering, IT, Computer Science, or related field
- 5+ years of relevant experience in service delivery, application support, or technical project management
- Experience in client-facing delivery environments
- Exposure to audit, compliance, or governance-heavy projects is an advantage
- Experience in the Energy sector and/or Ecommerce will be an added advantage

About AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd.
About
At AgileNinjas, we specialize in providing cutting-edge software solutions for the e-commerce logistics and energy sectors, with a focus on seamless system integrations. Our client-centric approach, agility, and expertise in both legacy and modern technologies make us the trusted partner for businesses across Europe and India. We're passionate about driving innovation and delivering results.
Connect with the team
Similar jobs
Position Title : Java Full Stack Developer
Location : Noida Sector 125
Experience : 5+ Years
Availability : Immediate
Job Summary :
We are looking for a Java Full Stack Developer with expertise in Microservices architecture to join our team.
The ideal candidate should have hands-on experience in Java, Spring Boot, Hibernate, and front-end technologies like Angular, JavaScript, and Bootstrap. You will work on enterprise-grade applications that enhance patient safety worldwide.
Key Responsibilities :
- Design, develop, and maintain applications based on Microservices architecture.
- Work with Java, Spring Boot, Hibernate, Angular, Kafka, Redis, and Hazelcast to build scalable solutions.
- Utilize AWS, Git, Nginx, Tomcat, Oracle, Jira, Confluence, and Jenkins for development and deployment.
- Collaborate with cross-functional teams to develop enterprise applications.
- Develop intuitive UI/UX components using Bootstrap, jQuery, and JavaScript.
- Ensure applications meet performance, scalability, and security requirements.
- Participate in Agile development while efficiently handling changing priorities.
- Conduct code reviews, debugging, and performance optimization.
Required Skills & Qualifications :
✔ 5+ Years of hands-on experience in Java 7/8, Spring Boot, and Hibernate.
✔ Strong understanding of OOP concepts and Design Patterns.
✔ Experience working with relational databases like Oracle/MySQL.
✔ Proficiency in Bootstrap, JavaScript, jQuery, HTML, and Angular.
✔ Hands-on experience in Microservices-based application development.
✔ Strong problem-solving, debugging, and analytical skills.
✔ Excellent communication and collaboration skills.
✔ Ability to adapt to new technologies and handle multiple priorities.
✔ Experience in developing high-quality web applications.
Good to Have :
➕ Exposure to Kafka, Redis, and Hazelcast.
➕ Experience working with cloud-based solutions (AWS preferred).
➕ Familiarity with DevOps tools like Jenkins, Docker, and Kubernetes.
Why Join Us?
✅ Work on cutting-edge technologies and enterprise-level applications.
✅ Collaborative and innovative work environment.
✅ Competitive salary and career growth opportunities.
📌 Location: Remote (Global) | Team: Development | Type: Full-time
Own the WordPress practice. Build it right. Scale it responsibly.
Be the person who turns WordPress into a dependable, high-quality delivery engine for high-growth B2B companies.
Why this role exists
ThunderClap is a branding-led design agency. We’ve scaled from 0 to 33 people and $1.8 Million revenue - in under two years.
We started as a Webflow-first agency and today, we partner with fast-growing B2B companies on websites that support positioning, content, and growth - not just visuals.
As client needs expand beyond Webflow, WordPress has become a recurring requirement - especially for content-heavy sites, performance-sensitive builds, and teams that already operate inside WordPress.
We want to build this capability deliberately.
That means clear technical standards, strong architecture, and long-term ownership. This role exists to create and lead that WordPress practice from the ground up.
This is not a page-builder role. This is ownership.
What you’ll own
- The WordPress tech stack at ThunderClap
- Architecture decisions, not just execution
- Code quality, performance, and scalability
- Hiring, mentoring, and reviewing future WordPress developers
You’ll be the first WordPress specialist on the team, with the mandate to define how this function is built and scaled.
This role is for you if
- You have 5–7+ years of hands-on WordPress experience, with a strong background in an agency or client-services environment.
- You’ve led or owned WordPress projects end to end, not just executed tickets.
- You’ve built custom themes and/or plugins and are comfortable working in PHP.
- You have solid fundamentals in PHP, MySQL, HTML, CSS, and JavaScript.
- You understand WordPress internals - hooks, actions, filters, REST API, and rendering flow.
- You care deeply about performance, security, and maintainability.
- You’ve mentored developers, reviewed code, or set standards for others.
- You communicate clearly with designers, PMs, and clients, and can explain trade-offs without hiding behind jargon.
Responsibilities
- Architect and build WordPress websites ranging from marketing sites to complex, content-heavy builds.
- Own WordPress-only projects end to end in an agency setup - timelines, scope changes, and client communication included.
- Design and maintain custom themes and reusable components.
- Ensure best practices across performance, security, accessibility, and SEO.
- Collaborate closely with design, accounts and marketing teams for clean, predictable execution.
- Define standards, workflows, and documentation for WordPress work at ThunderClap.
- Mentor, review, and eventually manage future WordPress developers.
- Manage freelancers or contractors when required and maintain quality.
If your experience is limited to assembling themes and plugins without touching PHP or architecture decisions, this won’t be a fit.
Why should you join us?
Join a company that is already winning.
ThunderClap is not an early-stage agency experimenting with delivery. We’ve scaled to $1.8M in revenue in under two years, completely bootstrapped, working with companies like Amazon, Razorpay, and Z47. We know how to sell, scope, and deliver serious web work. This role is about building on that foundation, not fixing chaos.
Build a practice, not just websites.
This isn’t a role where you ship a site and move on. You’ll define how WordPress work is done at ThunderClap - architecture standards, quality benchmarks, performance expectations, and delivery discipline. You’ll see patterns across projects and turn them into systems.
Work across diverse clients, use cases, and constraints.
You’ll work on content-heavy marketing sites, performance-sensitive builds, and WordPress setups designed to integrate with existing internal teams. Different industries, different maturity levels, different constraints. You won’t be boxed into one type of build.
Peers who care about craft.
This is a high-bar team. Designers, developers, and strategists here care deeply about quality and long-term thinking. You won’t be the only one pushing for cleaner code, better performance, or clearer standards.
Team Over Business, Business Over Clients
We care about our people more than profit. We never sacrifice our team for numbers or clients. Only when we grow internally can we sustainably serve others.
🔔 Hiring: Team Leaders – SBI Insurance Sales (6 Openings)
📍 Location: Thane
💼 Job Role: Team Leader – Insurance Sales (SBI Process)
💰 Salary: ₹25,000 – ₹30,000 (In-hand)
🎓 Qualification: HSC / Graduate
🕒 Experience Required:
Minimum 6 months to 1 year experience as Team Leader (on paper mandatory)
Insurance sales background is compulsory
Experience in Life / Health Insurance sales preferred
🛠 Roles & Responsibilities:
Handle and manage a team of insurance sales executives
Drive daily, weekly, and monthly sales targets
Monitor team performance and productivity
Guide team members on pitch, objection handling, and closures
Ensure quality sales and process compliance
Prepare daily MIS and performance reports
Support training and onboarding of new joiners
🧠 Relevant Skills:
Insurance Sales (Life / Health)
Team Handling & Leadership
Tele Sales / Inside Sales
Target Achievement
Communication & Negotiation Skills
BFSI Process Knowledge
CRM & MIS Handling
⏰ Shift & Joining:
Day shift
Immediate joiners preferred
Job Description
Position 1 : Sr Consultant / Consultant – Java + React (Remote) Joining time – Immediate joiner We are looking for Consultant or Senior Consultant role having 5-to-9-year experience. Must Have : Hands-on experience of 5+ years in Core Java, J2EE. Strong experience on java 8+. Strong experience on React. Strong understanding of Object-Oriented Programming and Design Patterns such as MVC and other popular design principles Strong Experience with micro services, Kubernetes, Docker, Kafka, Springboot Cloud experience of Azure/ AWS. Experience with deployment using DevOps tools on Azure Excellent communication and interpersonal skills Excellent troubleshooting skills, especially in complex application stacks Expert in understanding client requirement and designing solutions. Expert in problem solving, release management, repository management. Good To Have: Good experience of working with Node.JS, NoSQL systems GraphQL, Github Copilot Automated unit test cases include use of mocking frameworks. Ability to multi-task and switch context to changing priorities in a highly dynamic environment
We are seeking a disciplined, serious, and highly skilled Lead JavaScript Engineer with hands-on experience in SvelteKit and Generative AI (RAG & MCP).
Key Responsibilities:
- Lead and mentor a small team of 5 Software Developers.
- Architect, develop, and maintain web and native applications.
- Integrate Generative AI solutions (RAG & MCP).
- Manage authentication, security, and DevOps pipelines.
- Enforce disciplined coding practices, processes, and timely delivery.
- Collaborate with product and design teams to implement scalable solutions.
Requirements:
- Strong expertise in JavaScript / TypeScript mainly with JS Framework of SvelteKit is must.
- Hands-on experience with Generative AI (RAG & MCP).
- Experience leading small teams.
- Deep understanding of web app architecture, security, and DevOps.
- Knowledge of native app frameworks is a plus.
- Disciplined, self-driven, and result-oriented mindset.
- Local candidates preferred.
Additional Notes:
- Full-time office role, 6 days/week.
- Long-term commitment required;
- Frequent job hoppers need not apply.
- Immediate joining.
We are seeking a motivated and detail-oriented Intern to join our Talent Acquisition team. This internship offers hands-on experience in the recruitment process, from sourcing candidates to coordinating hiring processes. An ideal candidate is eager to learn, highly organized, and passionate about Talent Acquisition.
Key Responsibilities:
- Assist in sourcing and screening candidates through job portals, LinkedIn, and social media.
- Support the team in reviewing resumes and conducting initial candidate assessments.
- Maintain and update the applicant tracking system (ATS).
- Post job openings on various job boards and company career pages.
- Schedule and coordinate interviews between candidates and hiring managers.
- Provide administrative support to the recruitment team.
Qualifications & Skills:
- MBA in HR / Business Administration, or a related field.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to handle confidential information with professionalism.
- Proficiency in Google Suite or Microsoft Office (Word, Excel, Outlook).
- Familiarity with LinkedIn and job portals is a plus.
Responsibilities
- Software Engineering
- Design and develop highly scalable, available, reliable, secure and fault tolerant systems with minimal
guidance for a market leader in the logistics industry
- Partner with team members on functional and nonfunctional requirements and spread design
philosophy, goals and improve the code quality across the team
- Research new technologies and tools that enable building the next generation of our services
- Provide technology leadership to the team and foster engineering excellence
- Product Delivery
- Partner with product managers to define and execute on the feature roadmap
- Translate business requirements into scalable and extensible design
- Coordinate with various cross functional teams on planning and execution
- Maintaining automated build / test / deployment environments
Qualifications
- Software Engineering
- Should have at least 2 years of hands on experience in designing, developing, testing and deploying
applications on Java, Ruby, Kotlin, Python, Node or Go for large scale applications
- Deep knowledge of one of the programming language they have experience in
- Proficient in OOP and Design Patterns, experience with functional programming would be a plus
- Data modelling experience in Relational Databases
- Ability to design and implement low latency RESTful services
- Product Delivery
- Ability to scope, review and refine user stories for technical completeness and to alleviate dependency
risks.
- Well versed in working with agile methodologies which includes phases such as design, development,
code review, testing and release management
- Ability to have worked in a CI/CD environment, with hands on experience with Git or any similar source
code management tools
- Product Maintenance
- Experience troubleshooting server performance issues such as memory tuning, GC tuning, resource leaks
etc
- Continuously refactor applications to ensure high quality design.

Hello,
Greetings for the day !!!
Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!
Position: Customer Success Associate
Why Work with Us:
· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
· Shape-Up your career by working with young and supportive teams and peers!
· Innovation and Creativity is all that matters!
· Experience and understand the various aspects of the video marketing industry.
· Friendly Policies, good competitive salaries, team outings and what not!
Job Description:
- We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
- This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
- You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
Job Responsibilities:
· Having a proactive customer support approach
· Testing product features as assigned
· Build & strengthen customer relationships
· Manage incoming chats, emails and handle appropriate follow-up calls and emails
· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
· Demonstrate the value of the platform to our customers every day by providing amazing customer support
· Maintain existing customer success metrics and data as directed
Job Requirements:
· Excellence at Googling stuff and spoken English
· Ability to meet deadlines and decent depth of thought process
· Capable of operating without much supervision while still producing results
· Not being camera shy and great presentation skills
· Motivation to pursue customer success as a career
· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
· Technical understanding and ability to troubleshoot and resolve technical problems
Experience: 2+ years
- Strong expertise in Salesforce.com configuration modules like Roles, Profiles, Security & User Setup, Custom Objects, Tabs, Workflows, Approval Processes, Reports & Dashboards.
- Strong on technical proficiency in Salesforce.com tools and features like SOQL, Apex API, Visual Force, Triggers, Web Services, Batch Apex.
- Ability to leverage experience with web services and the cloud to build integration points between Salesforce and External systems.
- Experience in migration of objects/metadata from one (development/sandbox) organization to another (Sandbox or production) using Change-Sets, Eclipse IDE.
- Good problem-solving skills and ability to give optimal solutions.
- Lightning component development, Lightning design development.
- Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration, etc…)
- com development experience (APEX, Visualforce, Portals / Communities)
- Deep understanding with technical capabilities of Visual Force, APEX APIs, APEX Triggers, and APEX Web services.
- Excellent written, verbal presentation and organizational skills, ability to interface with all levels and business units.
- Must work independently in complex fast paced environment to ensure quality and timeliness of system information.
- com Certifications (Developer and Architect) is additional advantage.
We are hiring for Inside Sales Positions in Simplilearn.
Must to have skills:
-
Excellent Oral communication Skill (English).
-
Experience in Inside Sales / Telesales (candidates from edtech companies preferred).
Educational Qaulification: Graduation is a must.
Employee Value Proposition:
-
Great growth and learning opportunity.
-
Wonderful work environment.
-
Internal Job Posting
-
Free courses for employees








