Delivery Manager - Application Support & Production Delivery
Jenkins
JavaRole Summary
The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.
Key Responsibilities
- Oversee day-to-day production support activities across projects or client accounts
- Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
- Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
- Maintain support records, trackers, and operational documentation
- Support business users with system-related requests, user access coordination, and issue follow-up where needed
- Manage the complete lifecycle of change requests from requirement gathering to closure
- Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
- Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
- Coordinate production deployments involving application and database changes
- Support release planning, deployment communication, release notes, and post-release follow-up
- Act as the primary coordination point between clients, business teams, and delivery teams
- Lead or support review meetings, status calls, follow-ups, and issue discussions
- Provide regular updates on support status, change progress, risks, and delivery timelines
- Ensure adherence to internal processes, governance standards, and audit requirements
- Support compliance-related activities, reporting needs, and documentation for management or client review
- Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
- Track open items, pending approvals, delivery risks, and recurring support trends
- Support management with structured data for invoicing inputs, audit preparation, and operational analysis
- Contribute to process improvements that strengthen service quality, delivery control, and communication flow
- Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
- Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
- Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes
Required Skills / Knowledge
- Strong experience in application support, service delivery, change management, or technical project coordination
- Good understanding of incident management, service request handling, and change control processes
- Experience in production release coordination and deployment planning
- Strong stakeholder management and client communication skills
- Ability to work across business, technical, and operational teams
- Strong reporting, documentation, and follow-up discipline
- Familiarity with ticketing tools, release processes, and enterprise support environments
- Good analytical and problem-solving skills
- Ability to manage multiple priorities in a structured and calm manner
- Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
- Familiarity with cloud platforms such as AWS
- Basic working knowledge of Linux environments
- Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
- Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
- Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization
Preferred Qualifications
- Bachelor’s degree in Engineering, IT, Computer Science, or related field
- 5+ years of relevant experience in service delivery, application support, or technical project management
- Experience in client-facing delivery environments
- Exposure to audit, compliance, or governance-heavy projects is an advantage
- Experience in the Energy sector and/or Ecommerce will be an added advantage
Shubham Vishwakarma
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About AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd.
About
At AgileNinjas, we specialize in providing cutting-edge software solutions for the e-commerce logistics and energy sectors, with a focus on seamless system integrations. Our client-centric approach, agility, and expertise in both legacy and modern technologies make us the trusted partner for businesses across Europe and India. We're passionate about driving innovation and delivering results.
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Full Stack Developer - Averlon