Delivery Manager - Application Support & Production Delivery

We are looking for a hands-on Service Delivery and Project Manager to own the support and improvement of our client’s General & Administrative (G&A) application portfolio. You will run day-to-day service delivery for platforms such as Workday, UKG, iCertis and DocuSign, manage enhancement and upgrade projects, and act as the trusted point of contact for HR, Finance, Legal and Procurement stakeholders. This is a fulltime remote contract role.

Shift time 4pm - 1am

Responsibilities:

-Own end-to-end service delivery for the G&A application portfolio, ensuring stable, reliable

operations and agreed service levels.

-Manage incidents, service requests, problems and changes through ServiceNow, from intake

and triage to resolution and closure.

-Monitor SLA performance, ticket aging and backlog.

-Coordinate with vendors (Workday, UKG, iCertis, DocuSign and others) on escalations,

defects, releases and roadmap items.

-Lead enhancement, integration, upgrade and new-module projects across G&A systems, from

requirements to go-live and hypercare.

-Build project plans, track scope, timelines, budgets, risks and dependencies, and report status

clearly to stakeholders.

-Ensure changes follow the client’s change management, access control and audit

requirements, including SOX controls where applicable.

-Act as the primary point of contact for HR, Finance, Legal and Procurement stakeholders on

application support and projects.

Required

• 8+ years of experience in IT service delivery, application support or project management.

Hands-on experience supporting at least two of: Workday, UKG (Pro/UltiPro), iCertis,

DocuSign.

• Strong working experience with ServiceNow for incident and change

management.

• Good understanding of G&A business processes across HR, payroll, finance, legal and

contract management.

• Experience in life sciences, biopharma 

• Familiarity with SOX controls, audit support and access reviews for G&A systems.

• Experience with integrations and middleware (for example Workday Studio/EIBs, APIs, iPaaS

tools).

• Exposure to automation tools such as Power Automate or RPA, and to reporting tools such as Power BI.

Certifications:

• Service management: ITIL 4 Foundation or higher (required)
• Project management: PMP, PRINCE2, CAPM or Certified ScrumMaster
• ServiceNow: ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist
• Platform: Workday, UKG, DocuSign or iCertis certifications are a strong plus

Responsibilities

• Own the transition plan: shadow, reverse-shadow and handover milestones for eachsystem.
• Track knowledge-transfer progress and flag areas where the team is not yet ready totake over.
• Act as Scrum Master for both pods, or coordinate Scrum ceremonies across them.
• Manage the client relationship day to day, including status reporting, SLAs andescalations.
• Manage the team: onboarding, allocation, performance and retention.
• Set up L2/L3 support processes, on-call rotations and incident management.
• Manage scope, risks and change requests with the client.

Must have

• 12+ years in IT, with 5+ years managing offshore delivery for US or European clients.
• Has run at least one transition or takeover of an existing application from a client oranother vendor.
• Agile/Scrum delivery (Scrum Master or equivalent certification preferred).
• Experience setting up and running production support with defined SLAs.
• Technical enough to understand C++, .NET and SQL Server systems and challengeengineering estimates.

Nice to have Media and entertainment clients. ITIL or incident management experience. Managing teams split across India, Europe and the US.

AI Project Manager

About Techjays

At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change. Our global team consists of professionals from leading companies such as Google, Akamai, NetApp, ADP, and Cognizant.

Role Overview

We are seeking a seasoned Project Manager to oversee the successful delivery of complex AI-driven projects. You will be responsible for bridging organizational goals with cross-functional execution, ensuring that our technical teams deliver high-quality solutions on schedule and within budget.

Key Recruitment Details

• Experience Required: 8 + Years (Minimum 6+ years in end-to-end project management)
• Work Location: Coimbatore / Hybrid
• Target Joining Date: (ASAP / Within 30 days)

Must-Have Qualifications

• Proven Execution: 6+ years of experience managing the complete lifecycle of enterprise-grade software projects.
• Agile Expertise: Advanced proficiency in Agile/Scrum methodologies, with a track record of facilitating sprint planning, stand-ups, and retrospectives.
• Technical Proficiency: Mastery of project management tools including Jira, MS Project, or Trello.
• Strategic Planning: Demonstrated experience in resource allocation, risk mitigation, and contingency planning.
• AI Enthusiasm: Experience leveraging AI tools in project management or a demonstrated passion for adopting AI technologies to optimize workflows.
• Stakeholder Management: Exceptional communication skills for managing both internal cross-functional teams and external client relationships.

Roles & Responsibilities

• Project Governance: Plan, execute, and monitor projects to ensure alignment with client expectations and organizational benchmarks.
• Team Leadership: Facilitate high-performing Agile environments, fostering a culture of collaboration, innovation, and technical ownership.
• Risk & Budget Management: Identify potential bottlenecks early, implement mitigation strategies, and manage project budgets to ensure optimal resource utilization.
• Reporting & Transparency: Track project progress using modern metrics, preparing detailed reports and presentations for senior management.
• Continuous Improvement: Analyze project outcomes to implement best practices and drive operational discipline across the engineering organization.
• Mentorship: Elevate team members through active support and guidance, ensuring professional growth within the team.

Success Milestones

Timeline

Expectations

First 30 Days

Audit active project pipelines, establish stakeholder relationships, and assume management of ongoing sprint cycles.

First 60 Days

Optimize resource allocation workflows, streamline cross-team communication, and implement improved risk-tracking mechanisms.

First 90 Days

Achieve >85% sprint commitment completion rate and stabilize project delivery predictability across assigned teams.

What Techjays Offers

• Competitive Compensation: Best-in-class packages structured to reflect experience and impact.
• Health & Wellness: Medical insurance covering self and family up to ₹4 lakhs per person.
• Flexibility: A trust-based time-off policy and a flexible hybrid work model.
• Environment: A casual work culture with a diverse, multicultural team that respects ideas regardless of designation.
• Growth: Meaningful professional development in an innovation-driven culture.

# Hiring: Technical Project Manager (TPM)

*Location:* Bangalore  

*Experience:* 8–12 years in software delivery, including 4+ years as a Project Manager/Technical Project Manager  

*Qualification:* B.E./B.Tech/MCA  

*Travel:* Occasional client-site visits

### Job Description

We are looking for an experienced Technical Project Manager to manage end-to-end software delivery, lead Agile teams, coordinate with clients, and oversee production releases.

### Key Responsibilities

•⁠ ⁠Manage project scope, timelines, budgets, resources, and deliverables.

•⁠ ⁠Lead Agile/Scrum ceremonies, sprint planning, and backlog management.

•⁠ ⁠Handle client communication, project reporting, risks, and escalations.

•⁠ ⁠Manage production releases, deployments, CI/CD, and rollback plans.

•⁠ ⁠Lead cross-functional teams of 10–30 members across Development, QA, DevOps, and UI.

•⁠ ⁠Ensure quality standards, UAT, and timely project delivery.

### Mandatory Skills

•⁠ ⁠Strong experience in Agile, Scrum, Kanban, and client project delivery.

•⁠ ⁠Technical background in Development or QA.

•⁠ ⁠Hands-on experience with Jira, Confluence, or Azure DevOps.

•⁠ ⁠Knowledge of CI/CD, Git, SDLC, APIs, databases, and AWS/Azure basics.

•⁠ ⁠Experience managing production releases and cross-functional teams.

•⁠ ⁠Excellent communication, leadership, and stakeholder management skills.

### Good to Have

PMP, CSM/PSM, SAFe, or ITIL certifications; experience in cloud, AI, or data projects.

*Interested candidates:* Apply with your updated resume highlighting relevant project management, technical, and team leadership experience.

Job Description:

We are looking for an experienced Change Management professional with a strong understanding of ITIL processes and Change Management practices. The candidate should have hands-on experience with ServiceNow (SNOW) for managing change requests, coordinating CAB meetings, assessing change risks, and ensuring changes are implemented smoothly with minimal impact on IT services.

Key Responsibilities:

• Manage and track change requests using ServiceNow.
• Follow ITIL Change Management processes and procedures.
• Coordinate Change Advisory Board (CAB) meetings and approvals.
• Assess change risks, impacts, and implementation plans.
• Monitor change implementation and ensure proper documentation.
• Ensure compliance with change policies and procedures.
• Coordinate with relevant teams for change scheduling and implementation.

Education: B.E. Computer Science/IT degree (or any other engineering discipline)

Experience: 9+ years

 Work timings: 2:00 TO 11:00PM/ 6:30PM to 3:30 AM

Position Requirements:

• Program Strategy & Planning
• Own program charters, end-to end roadmaps, success criteria and alignment to business objectives.
• Translate company strategy into clear program priorities, milestones, and resource plans across multiple teams.
• Lead quarterly and long-range capacity planning, balancing scope, resources and timelines across workstreams.

•          Program Execution & Delivery

• Drive delivery of large, technically complex programs comprising multiple projects and teams; ensure on-time, high-quality outcomes.
• Orchestrate cross-functional dependencies, manage sequencing, and remove organizational impediments.
• Operate program-level release, milestone and launch processes; maintain program schedules and integrated plans.

•          Technical Leadership & Influence

• Maintain technical fluency across systems (APIs, services, data, infra, web and mobile platforms) to identify risks, trade-offs, and integration concerns.
• Partner with engineering leads and architects to surface technical dependencies, propose solutions, and influence technical direction.
• Lead technical intake, prioritization and change control for program scope.

•          AI Programs & Governance

• AI-specific program accountability: Own model lifecycle programs (experimentation → validation → deployment → monitoring → scale), model risk management, and coordination with MLOps and data science teams.
• Governance and control: Implement and maintain governance for clinical, editorial, regulatory, and AI-specific risks (bias, explainability, monitoring), coordinating policies and controls with legal, compliance, and domain stakeholders.
• Offshore reality: Design and operate for distributed teams—ensure timezone overlap strategies, clear escalation mechanics, minimize decision latency, and define RACI for offshore/onshore handoffs.
• Experience in mentoring engineering teams to integrate AI assistants into their daily development workflows to increase velocity and code quality.

•          Stakeholder Management & Communication

• Serve as primary program owner for senior leadership and business partners; run steering committees and executive reviews.
• Produce concise executive-level reporting (status, risks, mitigation, outcomes) and tailor communications for diverse audiences.
• Build strong cross-functional relationships and drive alignment through regular touchpoints and stakeholder feedback loops.

 •          Risk, Budget & Vendor Management

• Develop and maintain program-level risk registers, contingency plans, and escalation protocols.
• Manage program budgets, track spend vs. plan, and coordinate with finance and procurement as needed.
• Own vendor/third-party integration and delivery where applicable.

•          Process, Tools & Automation

• Establish program governance, templates, and tooling conventions to improve visibility and efficiency.
• Identify automation and tooling opportunities (including AI-assisted tooling) to reduce manual work and improve program telemetry.
• Drive PMO maturity: scalable processes, reporting, and knowledge management across the organization.

•          Measure Impact

• Define and track program success metrics and business outcomes; iterate to maximize value delivery.
• Ensure learnings are captured and operationalized for future programs.

Role & Responsibilities:

• 10+ years of program or technical project management experience delivering large-scale technical programs in fast-paced, matrixed organizations.
• Proven track record driving multi-team, cross-functional technical initiatives from concept to measurable business outcomes.
• Strong technical literacy (experience with APIs, backend services, cloud infrastructure, data flows and integrations).
• Advanced proficiency with Agile at scale methodologies (e.g., SAFe, LeSS, or equivalent) and deep SDLC knowledge.
• Experience with capacity planning, roadmaps, dependency management, and cross-team prioritization.
• Expert-level proficiency in JIRA and Confluence; comfortable with program/portfolio tooling (Aha!, Productboard, Roadmunk, Airtable, Smartsheet, BI dashboards).
• Excellent stakeholder management and executive communication skills; proven ability to influence without direct authority.
• Strong analytical and problem-solving skills; data-driven mindset.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• Fluent English.

•          Preferred

• Certifications such as PMP, CSM, SAFe Program Consultant (SPC), or equivalent.
• Experience in digital publishing, web/content platforms, AI/ML products, healthcare information systems, or digital media.
• Experience managing program budgets and vendor/contract relationships.
• Familiarity with emerging project automation and Agentic AI tools for program management and decision support.
• Prior experience mentoring PMs and leading PMO or program-level process change initiatives.

Job Summary

•⁠ ⁠We are looking for a visionary technology leader responsible for driving the strategy, automation, and transformation of the enterprise IT operations landscape.

•⁠ ⁠This expanded role will oversee Service Improvement Initiatives and Adoption of AI -Ops & autonomous operations to deliver a self‑healing, predictive, and highly automated IT environment.

•⁠ ⁠This leader is accountable for significantly reducing manual support dependencies by implementing AI‑driven automation frameworks that eliminate L1 support (100%) and reduce L2 support effort by at least 50%, while ensuring world‑class performance, reliability, and security across IT services.

 Key Responsibilities:

1. Strategic & Autonomous Operations Leadership

•⁠ ⁠Define and execute a long-term strategy for AI, autonomous operations, and AI driven service management.

•⁠ ⁠Build /Operationalize an enterprise-wide framework for Autonomous IT Operations (AIOps), ensuring seamless integration with infrastructure, cloud, and SRE functions.

•⁠ ⁠Lead the implementation of AI agents, decisioning engines, and self-healing automation across service operations.

•⁠ ⁠Lead & drive Continual Service Improvement Programs across critical inhouse & partner managed Apps & Infra for higher availability on IT Side.

2. Operational Excellence & Automation Transformation

•⁠ ⁠Achieve 100% elimination of L1 support through predictive automation, intelligent routing, and autonomous resolution workflows.

•⁠ ⁠Deliver 50% reduction in L2 support workload through AI based diagnostics, automated remediations, and knowledge orchestration.

•⁠ ⁠Oversee implementation of AI driven monitoring, anomaly detection, auto triaging, and automated incident remediation.

•⁠ ⁠Optimize IT operations through AIOps, observability platforms, and closed loop automation.

3. Innovation & Technology Modernization

•⁠ ⁠Lead modernization of CI/CD, IaC, and DevSecOps with embedded AI and smart orchestration.

•⁠ ⁠Build a center of excellence for autonomous operations and AI first service engineering.

4. Incident, Problem & Change Management Automation

•⁠ ⁠Deploy automated playbooks, AI guided root cause analysis, and recommendation engines.

•⁠ ⁠Implement self-service and conversational AI capabilities across ITSM platforms.

•⁠ ⁠Ensure proactive detection (MTTD < 5 minutes) and rapid recovery (MTTR < 1 hour) through automation.

5. Stakeholder & Vendor Engagement

•⁠ ⁠Communicate operational health, transformation progress, AI impact, and risk posture to senior leadership.

•⁠ ⁠Partner with cybersecurity, product, and enterprise architecture teams to ensure secure and compliant autonomous operations.

•⁠ ⁠Manage strategic vendor partnerships for AI, observability, infrastructure, and automation technologies.

•⁠ ⁠Drive enterprise-wide AI adoption by conducting workshops and training sessions on AI platforms, identifying high-value business use cases, and acting as the bridge between IT teams and AI engineering. The role will champion AI awareness, translate IT needs into AI solutions, and ensure successful adoption and value realization.

Required Skills & Experience:

•⁠ ⁠Bachelor’s degree in engineering, Computer Science, or related field (B.E./BTech preferred).

•⁠ ⁠15+ years of progressive experience in infrastructure engineering, SRE, DevOps, and IT operations automation.

•⁠ ⁠Strong hands-on experience with AIOps platforms, Agentic AI models, and autonomous operations frameworks.

•⁠ ⁠Proven background in large scale IT modernization, observability, and reliability engineering.

•⁠ ⁠Expertise in cloud operations (AWS/Azure/OCI), Kubernetes, container orchestration etc.

•⁠ ⁠Deep understanding of AI/ML, automation platforms, scripting (Python/Shell), and integration pipelines.

•⁠ ⁠Experience with ITSM platforms, incident automation, and workflow orchestration.

•⁠ ⁠Strong leadership capabilities with experience in driving major automation transformations.

•⁠ ⁠Strong hands-on experience with AIOps platforms, Agentic AI models, and autonomous operations frameworks. 

•⁠ ⁠Knowledge on DevOps and SRE metrics and automation tools (Terraform, CloudFormation, Jenkins, Ansible, etc.).

Job Title : Infra Delivery Lead

Experience : 10+ Years

Joining : Immediate Joiners Only

Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida

Role Overview :

We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).

Mandatory Skills :

IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.

Key Responsibilities :

• Own end-to-end delivery of L1.5 and L2 infrastructure operations.
• Manage SLA/KPI performance, service governance, reporting and client escalations.
• Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
• Manage Hosting, Network, Database, Cloud and Data Operations teams.
• Oversee change management, patching, backups, disaster recovery and availability.
• Handle resource planning, team management, shift rosters and 24x7 support.
• Manage client relationships, invoicing, contractual obligations and service reviews.
• Drive automation, process improvements and service quality.

Required Skills & Experience :

• 10+ years of experience in IT Infrastructure Operations.
• Strong experience in Infrastructure Service Delivery / Managed Services.
• Experience managing 24x7 multi-tower infrastructure operations and large teams.
• Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
• Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
• Experience in client management, escalations, governance and contract management.
• Excellent communication and stakeholder management skills.

Good to Have :

ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.

IT professional with approximately 4 year experience. Expert in production support, application support, aws, application support devops engineer, linux, docker, github, jenkins, maven, tomcat server, kubernetes.

Senior Technical Manager

Primary objective: Own engineering teams, architecture, delivery governance and successful execution of product and AI initiatives across DocTutorials.

Location

Hyderabad / Chennai

Employment

Full-time

Experience

10+ years

Role Summary

The Senior Technical Manager combines technical leadership, people management, product delivery and project execution. The role is accountable for team outcomes, engineering quality, timelines, production stability and the disciplined delivery of AI projects.

Key Responsibilities

1. Technology and Architecture Leadership

·       Provide direction for Python FastAPI, React/Next.js, data, cloud and AI architectures.

·       Review solution designs for security, scalability, maintainability, performance and cost.

·       Define engineering standards and resolve complex cross-team technical risks.

·       Remain technically hands-on through architecture reviews, critical code reviews and incident debugging.

2. People and Delivery Management

·       Lead, mentor and develop engineering teams with clear goals and accountability.

·       Own estimation, capacity, execution, dependencies, risks, releases and delivery recovery plans.

·       Conduct regular one-to-ones, performance reviews, coaching and skill-development planning.

·       Work with Product, QA, DevOps and stakeholders to deliver measurable product outcomes.

3. AI Project Execution

·       Assess AI use cases for feasibility, data readiness, risk, cost and measurable value.

·       Lead delivery of LLM, RAG, agentic and AI-assisted product initiatives from PoC to production.

·       Ensure evaluation, human validation, security, privacy, observability and rollback controls.

·       Prevent isolated demos, uncontrolled AI usage and dependency on individual engineers or vendors.

Required Skills and Experience

·       10+ years in software engineering with significant technical and people leadership experience.

·       Strong understanding of Python/FastAPI, React/Next.js, APIs, databases, cloud and distributed systems.

·       Proven ownership of product delivery, project planning, risk management and production operations.

·       Experience hiring, mentoring, evaluating and developing engineering teams.

·       Strong knowledge and execution experience across AI/ML, LLM, RAG or agentic-AI projects.

·       Practical understanding of Generative AI, LLMs, RAG, Agentic AI and responsible AI use relevant to the role.

·       Ability to use approved AI tools productively while protecting source code, credentials, learner data and organisational information.

·       Commitment to human review, testing, security validation and traceability for AI-assisted outputs.

Good-to-Have Experience

·       EdTech or medical-learning product experience.

·       AWS, Kubernetes, DevSecOps, MLOps or LLMOps.

·       Experience scaling teams and platforms through major transformation.

How Success Will Be Measured

·       Delivery becomes predictable with risks identified early.

·       Engineering quality, security and production stability improve.

·       AI projects progress from validated use cases to reliable production outcomes.

·       Team capability, ownership, engagement and succession strength increase.

·       Work consistently delivers measurable outcomes and business value—not merely completion of assigned tasks or activities.

Expected mindset: Own the outcome, use AI responsibly, communicate risks early and deliver secure, measurable value for DocTutorials and its learners.