Delivery Manager - Application Support & Production Delivery

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Job Description:

We are looking for an experienced Change Management professional with a strong understanding of ITIL processes and Change Management practices. The candidate should have hands-on experience with ServiceNow (SNOW) for managing change requests, coordinating CAB meetings, assessing change risks, and ensuring changes are implemented smoothly with minimal impact on IT services.

Key Responsibilities:

• Manage and track change requests using ServiceNow.
• Follow ITIL Change Management processes and procedures.
• Coordinate Change Advisory Board (CAB) meetings and approvals.
• Assess change risks, impacts, and implementation plans.
• Monitor change implementation and ensure proper documentation.
• Ensure compliance with change policies and procedures.
• Coordinate with relevant teams for change scheduling and implementation.

Education: B.E. Computer Science/IT degree (or any other engineering discipline)

Experience: 9+ years

 Work timings: 2:00 TO 11:00PM/ 6:30PM to 3:30 AM

Position Requirements:

• Program Strategy & Planning
• Own program charters, end-to end roadmaps, success criteria and alignment to business objectives.
• Translate company strategy into clear program priorities, milestones, and resource plans across multiple teams.
• Lead quarterly and long-range capacity planning, balancing scope, resources and timelines across workstreams.

•          Program Execution & Delivery

• Drive delivery of large, technically complex programs comprising multiple projects and teams; ensure on-time, high-quality outcomes.
• Orchestrate cross-functional dependencies, manage sequencing, and remove organizational impediments.
• Operate program-level release, milestone and launch processes; maintain program schedules and integrated plans.

•          Technical Leadership & Influence

• Maintain technical fluency across systems (APIs, services, data, infra, web and mobile platforms) to identify risks, trade-offs, and integration concerns.
• Partner with engineering leads and architects to surface technical dependencies, propose solutions, and influence technical direction.
• Lead technical intake, prioritization and change control for program scope.

•          AI Programs & Governance

• AI-specific program accountability: Own model lifecycle programs (experimentation → validation → deployment → monitoring → scale), model risk management, and coordination with MLOps and data science teams.
• Governance and control: Implement and maintain governance for clinical, editorial, regulatory, and AI-specific risks (bias, explainability, monitoring), coordinating policies and controls with legal, compliance, and domain stakeholders.
• Offshore reality: Design and operate for distributed teams—ensure timezone overlap strategies, clear escalation mechanics, minimize decision latency, and define RACI for offshore/onshore handoffs.
• Experience in mentoring engineering teams to integrate AI assistants into their daily development workflows to increase velocity and code quality.

•          Stakeholder Management & Communication

• Serve as primary program owner for senior leadership and business partners; run steering committees and executive reviews.
• Produce concise executive-level reporting (status, risks, mitigation, outcomes) and tailor communications for diverse audiences.
• Build strong cross-functional relationships and drive alignment through regular touchpoints and stakeholder feedback loops.

 •          Risk, Budget & Vendor Management

• Develop and maintain program-level risk registers, contingency plans, and escalation protocols.
• Manage program budgets, track spend vs. plan, and coordinate with finance and procurement as needed.
• Own vendor/third-party integration and delivery where applicable.

•          Process, Tools & Automation

• Establish program governance, templates, and tooling conventions to improve visibility and efficiency.
• Identify automation and tooling opportunities (including AI-assisted tooling) to reduce manual work and improve program telemetry.
• Drive PMO maturity: scalable processes, reporting, and knowledge management across the organization.

•          Measure Impact

• Define and track program success metrics and business outcomes; iterate to maximize value delivery.
• Ensure learnings are captured and operationalized for future programs.

Role & Responsibilities:

• 10+ years of program or technical project management experience delivering large-scale technical programs in fast-paced, matrixed organizations.
• Proven track record driving multi-team, cross-functional technical initiatives from concept to measurable business outcomes.
• Strong technical literacy (experience with APIs, backend services, cloud infrastructure, data flows and integrations).
• Advanced proficiency with Agile at scale methodologies (e.g., SAFe, LeSS, or equivalent) and deep SDLC knowledge.
• Experience with capacity planning, roadmaps, dependency management, and cross-team prioritization.
• Expert-level proficiency in JIRA and Confluence; comfortable with program/portfolio tooling (Aha!, Productboard, Roadmunk, Airtable, Smartsheet, BI dashboards).
• Excellent stakeholder management and executive communication skills; proven ability to influence without direct authority.
• Strong analytical and problem-solving skills; data-driven mindset.
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• Fluent English.

•          Preferred

• Certifications such as PMP, CSM, SAFe Program Consultant (SPC), or equivalent.
• Experience in digital publishing, web/content platforms, AI/ML products, healthcare information systems, or digital media.
• Experience managing program budgets and vendor/contract relationships.
• Familiarity with emerging project automation and Agentic AI tools for program management and decision support.
• Prior experience mentoring PMs and leading PMO or program-level process change initiatives.

IT professional with approximately 4 year experience. Expert in production support, application support, aws, application support devops engineer, linux, docker, github, jenkins, maven, tomcat server, kubernetes.

We are looking for a Release Management professional with experience in SDLC, CI/CD techniques, Agile/Scrum methodologies, and ITIL processes. The candidate will be responsible for coordinating release activities, managing deployment schedules, ensuring smooth production releases, and collaborating with cross-functional teams to deliver quality software.

Responsibilities

• Plan, coordinate, and manage end-to-end release management activities across environments.
• Prepare release plans, deployment schedules, and release documentation.
• Coordinate with Development, QA, DevOps, and Operations teams to ensure successful releases.
• Monitor and manage CI/CD pipelines and deployment processes.
• Ensure compliance with SDLC standards, ITIL processes, and change management procedures.
• Participate in Scrum ceremonies and Agile delivery activities.
• Identify release risks, dependencies, and issues, and ensure timely resolution.
• Conduct post-release validation and coordinate rollback activities when required.
• Maintain release calendars, status reports, and deployment records.

Required Skills

• Strong knowledge of Release Management and Software Development Life Cycle (SDLC).
• Understanding of CI/CD techniques and deployment processes.
• Experience working with Agile and Scrum methodologies.
• Knowledge of ITIL processes, including Change Management and Incident Management.
• Strong coordination, communication, and stakeholder management skills.
• Experience with release planning, deployment tracking, and risk management.

Company Overview:

Planview is hiring a DevOps Engineer in Bengaluru, India to support Planview SaaS applications across the product line. You will work in a global, collaborative team — owning CI/CD pipelines, cloud infrastructure, and automation to keep deployments fast and systems reliable.

Responsibilities

• Build and maintain CI/CD pipelines in Jenkins for reliable, fast delivery.
• Manage containerized workloads on Docker and ECS — task definitions, services, and clusters.
• Provision and manage AWS infrastructure using Terraform (CloudFormation a plus).
• Automate configuration and deployment tasks using Python (Ansible a plus).
• Set up and maintain monitoring and alerting via New Relic (CloudWatch, Datadog, or Prometheus/Grafana a plus).
• Write Shell and Python scripts to automate operations and reduce manual work.
• Manage Git workflows — branching, merge strategies, and pull request reviews.
• Administer and support MSSQL databases underpinning the product line — backups, restores, and basic performance troubleshooting.
• Troubleshoot deployment, performance, and infrastructure issues with development teams.
• Participate in on-call rotations and drive incident response.
• Continuously improve infrastructure resilience and deployment speed.
• Apply AI-assisted engineering tools (e.g., GitHub Copilot, Claude Code) to speed up IaC authoring, pipeline debugging, and day-to-day scripting.

Qualifications

Must-Have Skills

• Experience: 4–6 years of experience in DevOps, SRE, or Infrastructure Engineering.
• OS: Windows administration (systemd, package management, log analysis).
• Cloud: AWS (Active Directory, ECS, EC2, CloudFront, S3, VPC, IAM, RDS, Lambda basics).
• Source Control: Git — branching, merge/rebase, PR reviews.
• CI/CD (Jenkins): Pipeline creation and basic Groovy scripting.
• Containerization (Docker + ECS): Task definitions, services, and clusters.
• IaC: Terraform.
• Monitoring: New Relic.
• Scripting: Bash and Python scripting for automation.
• Networking Basics: DNS, load balancers, security groups, VPNs.
• Logging: ELK stack / CloudWatch Logs.
• Database: MSSQL administration — backups, restores, basic performance troubleshooting.
• Infrastructure Automation: Hands-on experience automating infrastructure provisioning, configuration, and deployment end-to-end.
• AI-Assisted Engineering: Comfortable working with AI coding/DevOps assistants (e.g., GitHub Copilot, Claude Code) for IaC generation, scripting, and troubleshooting — verified via a mandatory AI proficiency assessment during interviews.

Nice-to-Have Skills

•     Configuration Management: Ansible.

•     Additional IaC: CloudFormation.

•     Architecture: Knowledge of microservices architecture.

•     Cloudflare: DNS, CDN, WAF.

•     Artifact Repositories: Nexus, JFrog Artifactory, ECR.

•     Other CI/CD Tools: GitHub Actions.

•     AWS cost optimization / FinOps awareness.

•     Datadog, CloudWatch, or Prometheus/Grafana.

•     AIOps: Exposure to AI-driven anomaly detection, root-cause analysis, or incident triage (e.g., Dynatrace Davis AI, Datadog Bits AI, Harness AIDA).

•     Database Basics: RDS backups, restores, performance tuning.

Our mission at Matterway is to eliminate friction in digital processes.

Through real-time automation and decision augmentation, we help users work more efficiently, reduce errors, and achieve better outcomes.

We are looking for a hands-on, client-focused problem solver to join our delivery team. You will work closely with enterprise clients to understand their processes and turn business challenges into intuitive automation and AI solutions.

Working at the intersection of client partnership, process discovery, and solution design, you will create solutions that deliver measurable value. You will also contribute to the evolution of Matterway's automation offering and help shape how agentic AI is applied to the future of work.

As part of our international team across Europe and India, you'll thrive in a fast-paced, startup-like environment where priorities evolve quickly, building trusted client relationships and turning ideas into practical solutions.

Responsibilities

• Own end-to-end delivery of automation & AI solutions for enterprise clients. You are the single point of accountability for deliverables, timelines, budgets and overall project success.
• Analyse business pain points and design intuitive experiences and interfaces that your users will love.
• Create detailed wireframes, mockups, and user stories, and work closely with developers to bring your vision to life.
• Use analytics to measure success after go‑live and ensure your solutions deliver real business impact.
• Build lasting client relationships that drive expansion and referrals.

What we are looking for

• 5+ years in client-facing roles where you've managed complex projects.
• Strong skills in business analysis, UI/UX, and project management.
• An undeniable sense of ownership: you're driven by results, not just tasks.
• Excitement about working in a fast‑paced, startup‑like environment.
• Exceptional written and verbal English. Other languages, especially German, are a plus

Job Title: DevOps Manager

Experience: 8+ Years

Location: Pune

Employment Type: Full-time

About the Role

We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.

Key Responsibilities

• Lead and mentor the DevOps engineering team.

• Design, implement, and optimize CI/CD pipelines and deployment processes.

• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.

• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.

• Manage Docker and Kubernetes based environments.

• Develop and maintain automation scripts using Shell/Bash Scripting and Python.

• Implement monitoring, logging, alerting, and observability.

• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.

• Drive infrastructure security, performance, scalability, and cloud cost optimization.

• Collaborate with Development, QA, Security, Architecture, and Delivery teams.

Required Skills & Qualifications

• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.

• Strong hands-on experience in Shell / Bash Scripting.

• Experience with AWS / Azure / GCP cloud platforms.

• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.

• Hands-on experience with Docker, Kubernetes, and Helm.

• Strong experience with Terraform and Ansible.

• Experience with Linux administration, Git, networking, IAM, and cloud security.

• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.

• Strong troubleshooting, communication, stakeholder management, and team leadership skills.

Preferred Skills (Nice to Have)

• Python scripting experience.

• Cloud / Kubernetes / Terraform certifications.

• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a team of backend developers, fostering a culture of collaboration, innovation, and technical excellence.
• Promote a shared vision for the team, ensuring alignment with business goals and organizational objectives.
• Conduct performance reviews, provide constructive feedback, and create opportunities for team members’ professional growth.
• Drive cross-functional collaboration between development teams, designers, and product managers to deliver seamless and high-quality software.

Technical Strategy and Execution:

• Define and drive architectural decisions for both backend and frontend systems,ensuring scalability, reliability, and performance.
• Advocate and implement best practices in software development, including coding standards, test-driven development (TDD), and peer code reviews.
• Encourage the adoption of Large Language Models (LLMs) and AI-driven tools to optimize development and testing workflows.
• Provide technical direction on backend development using modern frameworks and languages, as well as frontend development using React, Angular, or Svelte.

Process and Quality Management:

• Ensure robust integration between backend APIs and frontend systems for seamless user experiences.
• Establish and enforce coding, testing, and deployment standards for both backend and frontend teams.
• Implement and optimize automated testing frameworks for backend and UI layers to ensure comprehensive coverage.
• Monitor system performance and application stability, proactively identifying and mitigating risks.
• Establish CI/CD pipelines and DevOps best practices for efficient and reliable delivery cycles.

Stakeholder Collaboration:

• Act as a bridge between engineering teams, business stakeholders, and leadership, ensuring effective communication and alignment.
• Translate complex business requirements into actionable technical solutions and guide teams through their implementation.
• Provide regular updates on progress, challenges, and innovations to stakeholders.

Innovation and Exploration:

• Stay updated on advancements in Large Language Models (LLMs) and integrate them into development and quality assurance workflows where applicable.
• Encourage the exploration of cutting-edge technologies, tools, and frameworks for both backend and frontend development.
• Champion the use of AI and machine learning tools for performance optimization, automated testing, and enhanced developer productivity.

Skills & Qualifications:

Must-Have Skills:

• Proven experience as an Engineering Manager or similar leadership role.
• Strong technical background in backend technologies (e.g., Java, Spring Framework).
• Deep understanding of RESTful API design, microservices architecture.
• Hands-on experience with containerization and orchestration tools like Docker.
• Solid knowledge of Agile methodologies, TDD, and CI/CD pipelines.
• Excellent leadership, communication, and problem-solving skills.
• Expertise in integrating Large Language Models (LLMs) and AI-powered tools into development workflows.

Nice-to-Have Skills:

• Experience with cloud platforms like AWS, GCP, or Azure.
• Knowledge of automated testing frameworks for both backend (e.g., JUnit, Postman) and frontend (e.g., Playwright).
• Understanding of DevOps practices and infrastructure-as-code tools like Terraform.
• Exposure to AI/ML frameworks and libraries for enhancing application features and team efficiency.

Bachelor’s degree in Engineering, Computer Science, or a related discipline

• 8+ years of experience in project or programme management

• 3+ years of experience delivering AI, Machine Learning, Data, or Analytics programmes

• PMP, Agile, Scrum, or equivalent certification preferred