
Delivery Manager - Application Support & Production Delivery
Role Summary
The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.
Key Responsibilities
- Oversee day-to-day production support activities across projects or client accounts
- Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
- Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
- Maintain support records, trackers, and operational documentation
- Support business users with system-related requests, user access coordination, and issue follow-up where needed
- Manage the complete lifecycle of change requests from requirement gathering to closure
- Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
- Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
- Coordinate production deployments involving application and database changes
- Support release planning, deployment communication, release notes, and post-release follow-up
- Act as the primary coordination point between clients, business teams, and delivery teams
- Lead or support review meetings, status calls, follow-ups, and issue discussions
- Provide regular updates on support status, change progress, risks, and delivery timelines
- Ensure adherence to internal processes, governance standards, and audit requirements
- Support compliance-related activities, reporting needs, and documentation for management or client review
- Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
- Track open items, pending approvals, delivery risks, and recurring support trends
- Support management with structured data for invoicing inputs, audit preparation, and operational analysis
- Contribute to process improvements that strengthen service quality, delivery control, and communication flow
- Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
- Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
- Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes
Required Skills / Knowledge
- Strong experience in application support, service delivery, change management, or technical project coordination
- Good understanding of incident management, service request handling, and change control processes
- Experience in production release coordination and deployment planning
- Strong stakeholder management and client communication skills
- Ability to work across business, technical, and operational teams
- Strong reporting, documentation, and follow-up discipline
- Familiarity with ticketing tools, release processes, and enterprise support environments
- Good analytical and problem-solving skills
- Ability to manage multiple priorities in a structured and calm manner
- Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
- Familiarity with cloud platforms such as AWS
- Basic working knowledge of Linux environments
- Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
- Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
- Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization
Preferred Qualifications
- Bachelor’s degree in Engineering, IT, Computer Science, or related field
- 5+ years of relevant experience in service delivery, application support, or technical project management
- Experience in client-facing delivery environments
- Exposure to audit, compliance, or governance-heavy projects is an advantage
- Experience in the Energy sector and/or Ecommerce will be an added advantage

About AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd.
About
At AgileNinjas, we specialize in providing cutting-edge software solutions for the e-commerce logistics and energy sectors, with a focus on seamless system integrations. Our client-centric approach, agility, and expertise in both legacy and modern technologies make us the trusted partner for businesses across Europe and India. We're passionate about driving innovation and delivering results.
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3. Strong understanding of current design patterns & best practices
4. Knowledge of Agile methodology and JIRA
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Senior Software Engineer – Java
Location: Pune (Hybrid – 3 days from office)
Experience: 8–15 Years
Domain: Information Technology (IT)
Joining: Immediate joiners only
Preference: Local candidates only (Pune-based)
Job Description:
We are looking for experienced and passionate Senior Java Engineers to join a high-performing development team. The role involves building and maintaining robust, scalable, and low-latency backend systems and microservices in a fast-paced, agile environment.
Key Responsibilities:
- Work within a high-velocity scrum team to deliver enterprise-grade software solutions.
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- Collaborate with cross-functional teams to analyze requirements and deliver optimal technical solutions.
- Participate in code reviews, unit testing, and deployment.
- Mentor junior engineers while remaining hands-on with development tasks.
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- 6–7+ years of enterprise-level Java development experience.
- Strong in Java 8 or higher (Java 11 preferred), including lambda expressions, Stream API, Completable Future.
- Minimum 4+ years working with Microservices, Spring Boot, and Hibernate.
- At least 3+ years of experience designing and developing RESTful APIs.
- Kafka – minimum 2 years’ hands-on experience in the current/most recent project.
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- AWS – minimum 1.5 years of experience.
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- Exposure to Golang or Rust.
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- Strong communication and client-facing skills.
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- Passionate about clean code and quality deliverables.
- Prior experience in building and deploying multiple products in production.
Note: Only candidates who are based in Pune and can join immediately will be considered.
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Volar Fashion is currently hiring Social Media Marketing Intern for our b2c women's fashion brand
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Develop content calendars on a weekly and monthly basis for fashion brand
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Research on marketing trends, content ideas, strategies, Influencers.
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Knowledge of Facebook, Twitter, Instagram, YouTube, and Pinterest
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· Work with development teams and product managers to ideate software solutions.
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· Troubleshoot, debug and upgrade software.
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HTML, CSS, React, API, JavaScript, Node, SQL, and Cloud knowledge (Azure/AWS)
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Attractive incentives offeredAbout Company:
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APL offers profit recovery services to organizations of all sizes across a number of sectors. APL was borne out of a desire to offer an alternative from the stagnant service provision on offer in the profit recovery industry.
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- A self-starter who can drive projects with minimal guidance
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- Someone who is enthusiastic and eager to learn
- Very good command of English and excellent communication skills
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- Competitive compensation and benefits
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- Expert guidance and nurture from global leaders
- Opportunities for career and personal advancement with our continued global growth strategy
- Industry leading training programs
- A working environment that is exciting, fun and engaging
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- Strong understanding of OOPs concepts
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Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. KYC | Field Verification | Data Collection | eSign | Tier-2, 3 & 4
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Important: https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8
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