Delivery Manager - Application Support & Production Delivery

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

Job Description:

Required Skills & Qualifications

Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

Ø Leadership: Small to Medium (15-40) Team management and development skills

Ø Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

Ø Identify opportunities for automation and process optimization within ERP operations.

Title - Sr Engineering Manager

Location –Remote

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com

The Monetization Infrastructure team is responsible for all the systems that power Egnyte’s back office: billing, customer intake, account lifecycle and many others. This highly crucial function combines strong business attachment with technical complexity due to Egnyte’s scale and strong pace of innovation.

WHAT YOU’LL DO:

• Lead the Monetization Infrastructure engineering group, reporting to the Platform Engineering VP.
• Be hands-on and lead from the front; provide technical inputs and direction to the group, acting as a check and balance on key technical decisions and helping shape technical direction. Participate and contribute to system designs and code reviews.
• Ensure high quality operation of the systems under your responsibility. Drive a culture of ownership and continuous operational improvement.
• Collaborate with key stakeholders, such as Finance, Product Management and other Engineering groups, to implement end-to-end use cases and support high quality of service.
• Champion fluent use of AI tools across the team and drive adoption of advanced AI-assisted software development lifecycle (SDLC) practices.

YOUR QUALIFICATIONS:

• Managed engineering teams of 15+ people in SaaS product companies, including experience leading managers.
• Hands-on: understand and be able to contribute to system designs. Past background as a staff engineer or architect with a track record of releasing widely adopted solutions.
• Past background in Python (mandatory) and Java (desirable).
• Understanding of cloud platforms (GCP, Azure or AWS) and infrastructure as code concepts is highly desirable.
• Experience in leading distributed teams.
• Fluent in applying AI tools across the engineering workflow, with a track record of driving advanced AI-driven SDLC adoption within a team.

BENEFITS:

• Competitive salaries
• Company equity depending on role and level
• Medical insurance and healthcare benefits for you and your family
• Fully paid premiums for life insurance
• Flexible hours and PTO
• Gym reimbursement
• Childcare reimbursement
• Group term life insurance

Equal Employment Opportunity

At Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be. 

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hrategnyte.com. Egnyte will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hrategnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy. 

Java developer

Any BPM (any BPM tool with JAVA should also good) – 3 positions:

5+ Years with Spring Boot Microservices with any BPM tools

Must be strong in JAVA 8 and above

Strong in CI/CD pipeline and deployment process

Exposure to AI tools

Hyderabad

immediate to 15days

Strong Technical Project Manager Profile with hands-on delivery ownership and technical depth

2

Mandatory (Experience 1): Must have 8+ years of experience, including 4+ years leading cross-functional software product delivery across multiple medium-sized companies

3

Mandatory (Experience 2): Must have proven experience delivering software projects from concept through production in a service-delivery environment within a mid-sized organisation.

4

Mandatory (Experience 3): Must have strong experience with Agile/Scrum, estimation techniques, release planning, and end-to-end project execution — including release readiness, production rollouts, rollback planning, hypercare, and customer acceptance.

5

Mandatory (Experience 4): Must have experience managing multiple workstreams, cross-team dependencies, and stakeholders in fast-paced environments, and building/managing project teams from initiation to delivery.

6

Mandatory (Experience 5): Must have experience with integrations (REST APIs, IdP, payment gateways, CRM, ERP, POS) and familiarity with CI/CD, cloud (AWS/Azure/GCP), and the deployment lifecycle

7

Mandatory (Experience 6): Must have experience working with global customers (US/EU) in a customer-facing delivery role, with international exposure.

8

Mandatory (Tech skill 1): Must have a high-level understanding of backend systems, REST APIs, and microservices architecture (Node.js exposure preferred), plus system design principles (scalability, reliability, fault tolerance, performance).

9

Mandatory (Tech skill 2): Must be able to participate in architecture discussions, review technical proposals, evaluate trade-offs, and constructively challenge engineering decisions.

10

Mandatory (AI): Must have experience using AI tools (e.g. Claude, GitHub Copilot) to improve delivery productivity.

11

Mandatory (Communication): Must have excellent written and verbal communication with engineering teams, business stakeholders, customers, and leadership.

12

Mandatory (Company): Must come from a mid-level service company.

13

Mandatory (Certification): Must have PMP and/or CSM certification.

14

Mandatory (Education): Must have a BE/MS in Computer Science or a related field

15

Preferred (Background): Development background earlier in career (QA / mobile / web developer who moved into TPM); ability to create SRS/RFP; business-analysis capability.

Company Overview:

Planview is hiring a DevOps Engineer in Bengaluru, India to support Planview SaaS applications across the product line. You will work in a global, collaborative team — owning CI/CD pipelines, cloud infrastructure, and automation to keep deployments fast and systems reliable.

Responsibilities

• Build and maintain CI/CD pipelines in Jenkins for reliable, fast delivery.
• Manage containerized workloads on Docker and ECS — task definitions, services, and clusters.
• Provision and manage AWS infrastructure using Terraform (CloudFormation a plus).
• Automate configuration and deployment tasks using Python (Ansible a plus).
• Set up and maintain monitoring and alerting via New Relic (CloudWatch, Datadog, or Prometheus/Grafana a plus).
• Write Shell and Python scripts to automate operations and reduce manual work.
• Manage Git workflows — branching, merge strategies, and pull request reviews.
• Administer and support MSSQL databases underpinning the product line — backups, restores, and basic performance troubleshooting.
• Troubleshoot deployment, performance, and infrastructure issues with development teams.
• Participate in on-call rotations and drive incident response.
• Continuously improve infrastructure resilience and deployment speed.
• Apply AI-assisted engineering tools (e.g., GitHub Copilot, Claude Code) to speed up IaC authoring, pipeline debugging, and day-to-day scripting.

Qualifications

Must-Have Skills

• Experience: 4–6 years of experience in DevOps, SRE, or Infrastructure Engineering.
• OS: Linux & Windows administration (systemd, package management, log analysis).
• Cloud: AWS (Active Directory, ECS, EC2, CloudFront, S3, VPC, IAM, RDS, Lambda basics).
• Source Control: Git — branching, merge/rebase, PR reviews.
• CI/CD (Jenkins): Pipeline creation and basic Groovy scripting.
• Containerization (Docker + ECS): Task definitions, services, and clusters.
• IaC: Terraform.
• Monitoring: New Relic.
• Scripting: Bash and Python scripting for automation.
• Networking Basics: DNS, load balancers, security groups, VPNs.
• Logging: ELK stack / CloudWatch Logs.
• Database: MSSQL administration — backups, restores, basic performance troubleshooting.
• Infrastructure Automation: Hands-on experience automating infrastructure provisioning, configuration, and deployment end-to-end.
• AI-Assisted Engineering: Comfortable working with AI coding/DevOps assistants (e.g., GitHub Copilot, Claude Code) for IaC generation, scripting, and troubleshooting — verified via a mandatory AI proficiency assessment during interviews.

Nice-to-Have Skills

•     Configuration Management: Ansible.

•     Additional IaC: CloudFormation.

•     Architecture: Knowledge of microservices architecture.

•     Cloudflare: DNS, CDN, WAF.

•     Artifact Repositories: Nexus, JFrog Artifactory, ECR.

•     Other CI/CD Tools: GitHub Actions.

•     AWS cost optimization / FinOps awareness.

•     Datadog, CloudWatch, or Prometheus/Grafana.

•     AIOps: Exposure to AI-driven anomaly detection, root-cause analysis, or incident triage (e.g., Dynatrace Davis AI, Datadog Bits AI, Harness AIDA).

•     Database Basics: RDS backups, restores, performance tuning.

Our mission at Matterway is to eliminate friction in digital processes.

Through real-time automation and decision augmentation, we help users work more efficiently, reduce errors, and achieve better outcomes.

We are looking for a hands-on, client-focused problem solver to join our delivery team. You will work closely with enterprise clients to understand their processes and turn business challenges into intuitive automation and AI solutions.

Working at the intersection of client partnership, process discovery, and solution design, you will create solutions that deliver measurable value. You will also contribute to the evolution of Matterway's automation offering and help shape how agentic AI is applied to the future of work.

As part of our international team across Europe and India, you'll thrive in a fast-paced, startup-like environment where priorities evolve quickly, building trusted client relationships and turning ideas into practical solutions.

Responsibilities

• Own end-to-end delivery of automation & AI solutions for enterprise clients. You are the single point of accountability for deliverables, timelines, budgets and overall project success.
• Analyse business pain points and design intuitive experiences and interfaces that your users will love.
• Create detailed wireframes, mockups, and user stories, and work closely with developers to bring your vision to life.
• Use analytics to measure success after go‑live and ensure your solutions deliver real business impact.
• Build lasting client relationships that drive expansion and referrals.

What we are looking for

• 5+ years in client-facing roles where you've managed complex projects.
• Strong skills in business analysis, UI/UX, and project management.
• An undeniable sense of ownership: you're driven by results, not just tasks.
• Excitement about working in a fast‑paced, startup‑like environment.
• Exceptional written and verbal English. Other languages, especially German, are a plus

Job Title: DevOps Manager

Experience: 8+ Years

Location: Pune

Employment Type: Full-time

About the Role

We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.

Key Responsibilities

• Lead and mentor the DevOps engineering team.

• Design, implement, and optimize CI/CD pipelines and deployment processes.

• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.

• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.

• Manage Docker and Kubernetes based environments.

• Develop and maintain automation scripts using Shell/Bash Scripting and Python.

• Implement monitoring, logging, alerting, and observability.

• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.

• Drive infrastructure security, performance, scalability, and cloud cost optimization.

• Collaborate with Development, QA, Security, Architecture, and Delivery teams.

Required Skills & Qualifications

• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.

• Strong hands-on experience in Shell / Bash Scripting.

• Experience with AWS / Azure / GCP cloud platforms.

• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.

• Hands-on experience with Docker, Kubernetes, and Helm.

• Strong experience with Terraform and Ansible.

• Experience with Linux administration, Git, networking, IAM, and cloud security.

• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.

• Strong troubleshooting, communication, stakeholder management, and team leadership skills.

Preferred Skills (Nice to Have)

• Python scripting experience.

• Cloud / Kubernetes / Terraform certifications.

• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a team of backend developers, fostering a culture of collaboration, innovation, and technical excellence.
• Promote a shared vision for the team, ensuring alignment with business goals and organizational objectives.
• Conduct performance reviews, provide constructive feedback, and create opportunities for team members’ professional growth.
• Drive cross-functional collaboration between development teams, designers, and product managers to deliver seamless and high-quality software.

Technical Strategy and Execution:

• Define and drive architectural decisions for both backend and frontend systems,ensuring scalability, reliability, and performance.
• Advocate and implement best practices in software development, including coding standards, test-driven development (TDD), and peer code reviews.
• Encourage the adoption of Large Language Models (LLMs) and AI-driven tools to optimize development and testing workflows.
• Provide technical direction on backend development using modern frameworks and languages, as well as frontend development using React, Angular, or Svelte.

Process and Quality Management:

• Ensure robust integration between backend APIs and frontend systems for seamless user experiences.
• Establish and enforce coding, testing, and deployment standards for both backend and frontend teams.
• Implement and optimize automated testing frameworks for backend and UI layers to ensure comprehensive coverage.
• Monitor system performance and application stability, proactively identifying and mitigating risks.
• Establish CI/CD pipelines and DevOps best practices for efficient and reliable delivery cycles.

Stakeholder Collaboration:

• Act as a bridge between engineering teams, business stakeholders, and leadership, ensuring effective communication and alignment.
• Translate complex business requirements into actionable technical solutions and guide teams through their implementation.
• Provide regular updates on progress, challenges, and innovations to stakeholders.

Innovation and Exploration:

• Stay updated on advancements in Large Language Models (LLMs) and integrate them into development and quality assurance workflows where applicable.
• Encourage the exploration of cutting-edge technologies, tools, and frameworks for both backend and frontend development.
• Champion the use of AI and machine learning tools for performance optimization, automated testing, and enhanced developer productivity.

Skills & Qualifications:

Must-Have Skills:

• Proven experience as an Engineering Manager or similar leadership role.
• Strong technical background in backend technologies (e.g., Java, Spring Framework).
• Deep understanding of RESTful API design, microservices architecture.
• Hands-on experience with containerization and orchestration tools like Docker.
• Solid knowledge of Agile methodologies, TDD, and CI/CD pipelines.
• Excellent leadership, communication, and problem-solving skills.
• Expertise in integrating Large Language Models (LLMs) and AI-powered tools into development workflows.

Nice-to-Have Skills:

• Experience with cloud platforms like AWS, GCP, or Azure.
• Knowledge of automated testing frameworks for both backend (e.g., JUnit, Postman) and frontend (e.g., Playwright).
• Understanding of DevOps practices and infrastructure-as-code tools like Terraform.
• Exposure to AI/ML frameworks and libraries for enhancing application features and team efficiency.

Bachelor’s degree in Engineering, Computer Science, or a related discipline

• 8+ years of experience in project or programme management

• 3+ years of experience delivering AI, Machine Learning, Data, or Analytics programmes

• PMP, Agile, Scrum, or equivalent certification preferred