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AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd. logo
Delivery Manager - Application Support & Production Delivery
Delivery Manager - Application Support & Production Delivery
AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd.'s logo

Delivery Manager - Application Support & Production Delivery

HR DSS's profile picture
Posted by HR DSS
7 - 9 yrs
₹12L - ₹18L / yr
Remote, Pune
Skills
Project Management
Release Management
Change Management
Client Management
Team Management
CI/CD
skill iconJenkins
skill iconJava
Artificial Intelligence (AI)
Delivery Management

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

  • Oversee day-to-day production support activities across projects or client accounts
  • Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
  • Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
  • Maintain support records, trackers, and operational documentation
  • Support business users with system-related requests, user access coordination, and issue follow-up where needed
  • Manage the complete lifecycle of change requests from requirement gathering to closure
  • Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
  • Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
  • Coordinate production deployments involving application and database changes
  • Support release planning, deployment communication, release notes, and post-release follow-up
  • Act as the primary coordination point between clients, business teams, and delivery teams
  • Lead or support review meetings, status calls, follow-ups, and issue discussions
  • Provide regular updates on support status, change progress, risks, and delivery timelines
  • Ensure adherence to internal processes, governance standards, and audit requirements
  • Support compliance-related activities, reporting needs, and documentation for management or client review
  • Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
  • Track open items, pending approvals, delivery risks, and recurring support trends
  • Support management with structured data for invoicing inputs, audit preparation, and operational analysis
  • Contribute to process improvements that strengthen service quality, delivery control, and communication flow
  • Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
  • Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
  • Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

  • Strong experience in application support, service delivery, change management, or technical project coordination
  • Good understanding of incident management, service request handling, and change control processes
  • Experience in production release coordination and deployment planning
  • Strong stakeholder management and client communication skills
  • Ability to work across business, technical, and operational teams
  • Strong reporting, documentation, and follow-up discipline
  • Familiarity with ticketing tools, release processes, and enterprise support environments
  • Good analytical and problem-solving skills
  • Ability to manage multiple priorities in a structured and calm manner
  • Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
  • Familiarity with cloud platforms such as AWS
  • Basic working knowledge of Linux environments
  • Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
  • Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
  • Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

  • Bachelor’s degree in Engineering, IT, Computer Science, or related field
  • 5+ years of relevant experience in service delivery, application support, or technical project management
  • Experience in client-facing delivery environments
  • Exposure to audit, compliance, or governance-heavy projects is an advantage
  • Experience in the Energy sector and/or Ecommerce will be an added advantage
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Shubham Vishwakarma

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About AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd.

Founded :
2007
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About


At AgileNinjas, we specialize in providing cutting-edge software solutions for the e-commerce logistics and energy sectors, with a focus on seamless system integrations. Our client-centric approach, agility, and expertise in both legacy and modern technologies make us the trusted partner for businesses across Europe and India. We're passionate about driving innovation and delivering results.

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Chitra Talda
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Shubham Vishwakarma

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