
Delivery Manager - Application Support & Production Delivery
Role Summary
The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.
Key Responsibilities
- Oversee day-to-day production support activities across projects or client accounts
- Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
- Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
- Maintain support records, trackers, and operational documentation
- Support business users with system-related requests, user access coordination, and issue follow-up where needed
- Manage the complete lifecycle of change requests from requirement gathering to closure
- Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
- Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
- Coordinate production deployments involving application and database changes
- Support release planning, deployment communication, release notes, and post-release follow-up
- Act as the primary coordination point between clients, business teams, and delivery teams
- Lead or support review meetings, status calls, follow-ups, and issue discussions
- Provide regular updates on support status, change progress, risks, and delivery timelines
- Ensure adherence to internal processes, governance standards, and audit requirements
- Support compliance-related activities, reporting needs, and documentation for management or client review
- Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
- Track open items, pending approvals, delivery risks, and recurring support trends
- Support management with structured data for invoicing inputs, audit preparation, and operational analysis
- Contribute to process improvements that strengthen service quality, delivery control, and communication flow
- Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
- Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
- Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes
Required Skills / Knowledge
- Strong experience in application support, service delivery, change management, or technical project coordination
- Good understanding of incident management, service request handling, and change control processes
- Experience in production release coordination and deployment planning
- Strong stakeholder management and client communication skills
- Ability to work across business, technical, and operational teams
- Strong reporting, documentation, and follow-up discipline
- Familiarity with ticketing tools, release processes, and enterprise support environments
- Good analytical and problem-solving skills
- Ability to manage multiple priorities in a structured and calm manner
- Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
- Familiarity with cloud platforms such as AWS
- Basic working knowledge of Linux environments
- Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
- Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
- Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization
Preferred Qualifications
- Bachelor’s degree in Engineering, IT, Computer Science, or related field
- 5+ years of relevant experience in service delivery, application support, or technical project management
- Experience in client-facing delivery environments
- Exposure to audit, compliance, or governance-heavy projects is an advantage
- Experience in the Energy sector and/or Ecommerce will be an added advantage

About AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd.
About
At AgileNinjas, we specialize in providing cutting-edge software solutions for the e-commerce logistics and energy sectors, with a focus on seamless system integrations. Our client-centric approach, agility, and expertise in both legacy and modern technologies make us the trusted partner for businesses across Europe and India. We're passionate about driving innovation and delivering results.
Connect with the team
Similar jobs
Strong Senior Solutions Engineer (Pre-Sales) Profile
2
Mandatory (Experience 1) – Must have 5+ years of experience, with 3+ years in a customer-facing Pre-Sales / Solutions Engineering role within a B2B SaaS company
3
Mandatory (Experience 2) – Must have spent the last 3 years in a Solutions Engineer, Solutions Consultant, Pre-Sales Engineer, Product Specialist, or similar Pre-Sales role. (Avoid Post-Sales/Implementation profiles)
4
Mandatory (Experience 3) –Must have hands-on experience conducting technical discovery sessions, product demos, proof-of-concepts (POCs), preparing business case documents, and responding to RFPs for enterprise or mid-market customers
5
Mandatory (Experience 4) –Must have hands-on experience in solutioning, configuring, and delivering technical demonstrations of SaaS products, while partnering closely with Account Executives to drive deal closure.
6
Mandatory (Experience 5) – Must have co-owned sales cycles for $50K+ ACV opportunities, where selling $50K+ ACV deals was the core sales motion
7
Mandatory (Experience 6) – Must possess a strong understanding of APIs, SaaS architecture, integrations, and technical solution design, with the ability to engage confidently with technical stakeholders and CXOs.
8
Mandatory (Experience 7) – Must have worked primarily with US customers, with significant experience supporting North American sales cycles.
9
Mandatory (Company) – B2B SaaS (Avoid candidates from High Radius Company)
10
Mandatory (Graduation Year) – Candidates should have graduated between 2018 - 2021
11
Mandatory (CTC) – Candidates' current CTC should be greater than 18L
12
Preferred (Experience 1) - Experience using CRM tools (Salesforce, HubSpot, etc.) to manage opportunities, customer engagements, and sales pipelines.
13
Preferred (Experience 2) – Experience in FinTech domains such as billing, accounting, or revenue recognition systems (e.g., invoices, contracts, receivables, pricing models).
14
Preferred (Experience 3) - Experience working with Enterprise and Mid-Market customers, including direct interactions with CXO-level stakeholders.
Brand Manager
Role Summary
The Brand Manager will be responsible for developing and strengthening the company's brand identity, increasing market visibility, and ensuring consistent brand communication across all channels. The role involves managing brand campaigns, content strategy, customer engagement initiatives, and marketing activities to position the company as a trusted name in stock broking and financial services.
Key Responsibilities
- Develop and execute brand-building strategies aligned with business objectives.
- Enhance brand awareness and credibility within the people, stock market and investment community.
- Manage brand communication across digital, social media, website, events, and marketing collateral.
- Oversee content strategy, including social media, blogs, newsletters, videos, and educational campaigns.
- Plan and execute brand campaigns, investor awareness programs, webinars, and promotional activities.
- Ensure consistency in brand messaging, design, and customer experience across all touchpoints.
- Strengthen the company's brand image by highlighting its features, services, culture, work environment, success stories, and unique approach in the market
- Monitor market trends and customer insights to refine branding strategies.
- Manage relationships with agencies, media partners, influencers, and vendors.
- Track and report brand performance metrics and campaign effectiveness.
Required Skills
- Strong understanding of Branding, Marketing, and Customer Engagement.
- Excellent communication, content, and storytelling skills.
- Build and manage a strong team.
- Experience in social media, digital marketing, and campaign management.
- Strong project management and stakeholder management abilities.
- Analytical mindset with the ability to measure campaign and brand performance.
- Creative thinking with attention to detail.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- 3–7 years of experience in Brand Management, Marketing, or Corporate Communications.
- Experience in Stock Broking, Wealth Management, FinTech, Financial Services, or Capital Markets is preferred.
Key KPIs
- Brand awareness and visibility.
- Social media reach and engagement.
- Customer acquisition and retention.
- Website traffic and brand-related conversions.
Media mentions and market presence
The candidate would be responsible for ascertaining the working of various asset classes basis
market research (both primary and secondary)– with focus being on retail centric development.
Key asset classes that would be covered are- retail, offices, hospitality, warehousing and
residences.
1. Market research report – primary survey, secondary survey, data collation by self/agency
2. Viability study – Rent /income benchmarking
KEY ACCOUNTABILITIES/ KEY RESPONSIBILITIES
1. Market Research – Retail centric development predominantly. Would also include hospitality,
commercial developments, warehousing, residences, helping certain retail brands to enter macro
and micro.
Market Research- non operational assets : To undertake
-
City Analysis
-
Site / Project Analysis
-
Catchment Analysis (Demographics)
-
Retailer Trading Density Analysis
-
Competition Benchmarking
-
Best Use Analysis on the site / project
-
Feasibility Assumptions & Monitoring
-
Proposals, IM, Reports & Presentations
Market Research- Operational assets:
-
Catchment Analysis
-
HN1 – Data
-
Catchment Profiling –Demographics/ Psychographics (The candidate would be expected to be
hands on in the beginning – and later create a template for the local teamplate to follow for
periodic data update)
-
No of House hold
-
Income
-
Age
-
Occupation /Education
-
Understand the attitude/ loyalty -Tools/ Resource
-
Brand affinity
-
Shopping Habits
-
Cultural Influences
-
Understanding competitions and profiling the activations conducted by them
-
Problems/ Opportunities
a) Relative to Market
b) Relative to consumption
c) Relative to Centre/competition
d) Relative to retailers/ customers relationship
Development:
-
Business Development with Investors, Developers, Retailers & Landowners
-
Site / Project Analysis
-
Proposals & Presentations
-
Research Analysis
-
Design Development Process Management
-
Tenant Mix Process Management
General Business Development:
-
International Relationship Initiations (new partners, vendors, suppliers)3
-
Draw up project proposals
-
Engage with prospective clients for appointment closure
Managerial
1. Analytical abilities
2. Logical / practical / time conscious – able to plan and work to deadlines.
3. Good presentation skills
4. Ability to adhere to timetables and meet deadlines
5. Initiative, drive and judgement
6. Drive decision making
Behavioural
1. Good communication skills
2. Strong team player
3. Ability to work as a team as well as independently
4. Ability to handle confidential information
5. Integrity
6. POSITIONREQUIREMENTS
Level of Education
B.Arch
M. Arch- Urban Planning or any other relevant/equivalent field
Experience
5+ years of experience in research and business development
7. COMPETENCIES
Functional
MS Office- proficient in MS Power point and Excel
Roles and Responsibilities:
As a Sales Executive, you will play a vital role in helping students achieve their goals by introducing them to our services and guiding them through the study-abroad process.
Client Acquisition:
- Identify and engage potential students interested in studying abroad, promoting its services to meet their educational needs.
Counselling and Consultation:
- Understand the academic goals and preferences of students.
- Explain suitable study packages, scholarship opportunities, and coaching options.
Sales and Enrollment:
- Promote and sell study-abroad packages to students and their families.
- Achieve monthly sales targets through effective engagement and follow ups.
Relationship Management:
- Build and maintain strong relationships with students and their families.
- Provide timely updates and assistance throughout the application process
.
Market Insights:
- Keep up to date with the latest trends in study-abroad programs and scholarships.
- Provide feedback on market demands to improve offerings.
Reporting and Coordination:
- Prepare and submit daily/weekly reports on sales and student inquiries.
- Collaborate with the operations and marketing teams to enhance sales strategies.
Qualifications:
- Education: Bachelor's degree
- Minimum 1.5 year of experience in sales
- Skills: - Excellent verbal and written communication in English. - Proficient in using MS Office (Excel, Word, PowerPoint). - Strong interpersonal and negotiation skills.
- Attributes: - Highly motivated and eager to learn. - Positive attitude with a customer-centric approach. - Ability to work independently and collaboratively.
Benefits:
- Competitive salary package with incentives.
- Incentive on every sale, Quarterly and Yearly Incentives.
- Hands-on training and mentorship to develop sales and counselling skills.
- Opportunity to work with a dynamic team in a rapidly growing industry.
- Career growth opportunities within the organization.
Job Description:
As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:
Team Leadership:
Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.
Foster a culture of teamwork, accountability, and exceptional service.
Member Experience:
Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.
Address member inquiries, concerns, and feedback promptly and professionally.
Space Management:
Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.
Collaborate with the design and facilities teams to address space-related needs.
Operational Processes:
Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.
Ensure compliance with company policies and procedures.
Vendor and Supplier Coordination:
Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.
Negotiate contracts and terms to optimize value and service quality.
Health and Safety Compliance:
Ensure all spaces are compliant with health, safety, and security regulations.
Implement and monitor emergency response protocols.
Financial Management:
Assist in budget planning and management of operational expenses.
Identify opportunities for cost savings and efficiencies.
Performance Metrics and Reporting:
Monitor operational performance metrics and provide regular reports to senior management.
Analyze the data to identify trends and areas for improvement.
Member Engagement Programs:
Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.
Problem Solving:
Address operational challenges, member concerns, and facility issues proactively and effectively.
Implement solutions to minimize disruptions and ensure member satisfaction.
Qualifications and Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field
6–8 years of experience in operations management, facility management, or related roles
Strong leadership and team management skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Organizational skills with a focus on process improvement and efficiency.
Proficiency in Microsoft Office Suite and operational software
Detail-oriented and results-driven mindset.
Knowledge of health, safety, and security regulations.
Ability to multitask and prioritize in a dynamic environment.
Collaborative and adaptable approach to work.
Customer-centric attitude and commitment to delivering exceptional service.
Qualifications:
Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
Proven experience in operations management or a similar role, preferably in a related industry.
Strong leadership and team management skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in data analysis and the use of relevant software and tools.
Effective communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Knowledge of industry-specific regulations and standards.
Requirements:
- Energetic self-starter, with a desire to work in a startup environment.
- Proficient in advanced Java programming skills.
- Expert in Application development cloud/on premise end to end. Middle layer, DB layer.
- Nice to have understanding on MQ and DB
- Good hands on in Complex Event Processing systems.
- Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time.
- Real world experience working with large datasets and NoSQL database technologies
- Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)
- Experience developing RESTful APIs for complex data sets
- Knowledge of container based development & deployment (e.g. Dockers, rkt)
- Expertise in software security domain, a plus
Company Profile -
Pivotroots Digital summarize all data points across media, design and technology to provide our partners with simplified yet effective consumer-experience-led digital strategies.
Job Description for Copy Writer -
- Understand the client’s business, strategy and product offerings.
- An Integrated part in Ideating & deriving 360˚ strategies along with the research team
- Edit and produce online marketing campaign strategy and content while working closely with web designers on page layout, content organization and graphics.
- Edit content for grammar, accuracy, clarity, readability, consistency, and coherence.
- Manage a project from start to completion.
- Independently research subject matter.
- Self-educate through engineering documentation and product use.
- Develop compelling original content (whitepapers, case studies, newsletters, web content, data sheets, presentations, Blogs, etc.)
- Produce customized templates/Collate technical & functional informatio
Must to have:
- Qualification in BA/MA/ BMM OR any postgraduate in Copywriting/Copy crafting.
- Must have a strong portfolio of live work which must include creative copy written for websites and other digital collaterals.
- Clear, concise and compelling copywriting and editing proofreading skills.
- 3+ Yrs of experience in Digital Marketing
• You will work on a disruptive product that’s still in its early stages
• Lead development of features within your technical focus area (backend)
• Design and develop secure, clean, clear, scalable, and well-documented
codebase
• Translate objectives into step by step, evaluate, and then refactor into a
scalable and extensible design
• Exercise high end-to-end ownership and initiative of their tasks
• Design, develop, ship, and maintain medium or high complexity features
with little guidance from a more experienced engineer
• Research on new technologies and tools to improve products
• Mentoring other engineers, defining our technical culture, and helping to
build a fast-growing team.
Qualifications
• 2-4 years of experience of building backend services
• Familiar with REST and event driven constructs
• Well-versed in one of the following languages: Java, Go-lang, or Python
• Data modelling experience in Relational and NoSQL databases
• Proficiency in OOP, SQL, Design Patterns, and software best practices
• Well-versed in standard web frameworks such as Spring Boot / Django
• A supportive and highly collaborative attitude to work with cross-
functional teams on a daily basis
• A passion for learning new stacks and taking on new challenges
• Ability to break-down larger/fuzzier problems into smaller ones in the
scope of the product
1. With Good communication Skills
2. Only Female Candidates are required
3. Minimum of 1yr of Tellecalling experience
4. Experience from Educational Industry is an added advantage
Peekaboo is looking for a dynamic B2C marketing professional to drive marketing and outreach for the brand. The person will be responsible for building Peekaboo’s mindshare and recall among its target audience. He/she will be responsible for all digital assets, outreach and communication including SEO, content marketing, social media, email campaigns, and website and analysis and reporting on these.
Responsibilities
- Overall responsibility for digital marketing and inbound lead generation strategy
- Plan and execute multiplatform digital marketing & BTL campaigns as required
- Understand business objectives and revenue goals, as part of the strategy development process
- Plan and run conversion testing and other experiments
- Be the point of contact for related vendors and agencies, as needed
- Develop and execute an ongoing promotion strategy – PPC and organic
- Act as our community manager on our social media accounts
- Ideate and create content for SM and/or brief creative/content team on what content is to be created.
- Create and maintain a marketing calendar, especially for SM content creation and scheduling
- Responsible for ensuring the timely creation and posting of such content
- Own the creation of landing pages and other conversion opportunities
- Report on key results and other predetermined KPIs on a regular basis, such as website traffic, lead generation, revenue attribution, and so forth
- Oversee paid media advertising campaigns on Google, Instagram, Facebook, and so on
- Be responsible for website performance & uptime, with a focus on optimizing for user experience
Deliverables
- Sustained inbound marketing funnel for new customer acquisition
- Mutually agreed targets for revenue generation
- Increased brand awareness and recall with
- Increase user engagement on company assets and social media pages
- Collaborate with other team members to come up with effective promotions
Requirements
- Exceptional creative and project management skills, with a keen eye for detail.
- Comfortable working in a fast-paced, deadline-driven environment.
- Self-directing and agile, with the ability to quickly pivot strategies, as needed.
- 2 – 4 years of experience with digital marketing for a consumer brand.
- Familiarity with creating and running PPC / PPL / Retargeting campaigns
- Passionate, creative thinker with exceptional analytical skills.
- Team player with superb collaboration and communication skills.
- Ability to excel under minimal supervision, while reporting results and conferring with superiors on unusual matters and seeking feedback as needed











