Project Coordinater

KEY RESPONSIBILITIES:

1. Partner with Sales teams to support revenue growth by aligning Agora’s real-time engagement, conversational

AI, and Agent Studio solutions with customer business drivers, operational challenges, and strategic use cases.

2. Collaborate with mid-market to enterprise customers and partners to understand technical requirements,

architecture constraints, scalability goals, security considerations, and user experience expectations.

3. Design, document, and propose scalable, secure, low-latency, and high-performance architectures leveraging

Agora’s SDKs, APIs, Conversational AI stack, RTC infrastructure, and cloud-native services.

4. Lead technical discovery sessions, architecture workshops, deep dives, proof-of-concepts (POCs), and live

demonstrations to validate solution fit and accelerate customer adoption.

5. Provide expert-level technical guidance to solution engineers, developers, customers, and partners during

solution design, implementation, deployment, optimization, troubleshooting, and production scaling phases.

6. Utilize modern AI-assisted development and productivity tools such as Cursor, Codex, Claude Code, GitHub

Copilot, and related AI engineering workflows to accelerate prototyping, integrations, troubleshooting, and

solution delivery.

7. Work cross-functionally with Sales, Customer Success, Product Management, Engineering, Marketing, and

Support teams to drive revenue goals, improve customer experience, and influence product direction based on

market feedback.

8. Design and present highly customized solution demonstrations and architecture narratives tailored to customer-

specific workflows, operational challenges, and industry use cases.

9. Contribute to internal enablement assets including reference architectures, solution playbooks, integration

guides, demo frameworks, technical documentation, support manuals, and reusable use case templates.

10. Stay current with emerging trends and innovations across Conversational AI, Voice AI, Generative AI, WebRTC,

real-time engagement, cloud communications, and developer tooling to proactively advise customers and

internal teams.

11. Act as a trusted technical advisor for customers by balancing business objectives, product capabilities,

compliance considerations, scalability requirements, and long-term platform strategy.

QUALIFICATIONS AND NECESSARY SKILLS

-Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.

-4 to 6 years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, Developer Support, or

Software Development.

-Strong programming skills in at least one modern language such as JavaScript/TypeScript, Java, Swift, or Kotlin.

-Experience with modern development frameworks such as React Native or Flutter.

-Familiarity with enterprise tools including Salesforce, JIRA, Zendesk, and Confluence.

-Hands-on expertise in Conversational AI, Voice AI, WebRTC, SIP/PSTN integrations, real-time streaming, LLM orchestration, ASR/TTS, MCP/function calling frameworks, and AI-driven engagement systems.

-Solid understanding of SDK integrations, REST APIs, and mobile/web application architectures.

-Strong communication and presentation skills with the ability to explain technical concepts to both technical and business audiences.

-Strong analytical and problem-solving mindset with the ability to design innovative and scalable solutions.

NICE TO HAVE SKILLS

- Familiarity with telecom ecosystems including SIP, PSTN, and CPaaS platforms.

-Understanding of security, compliance, and encryption standards for real-time communications and AI systems.

-Experience with multi-region deployments, scalability, and low-latency optimization.

-Contributions to developer communities, open-source projects, or technical content creation.

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab

About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.

• Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
• Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
• Ensure process compliance and quality control across teams.
• Implement basic performance metrics (KPIs/SLAs) to track efficiency.
• Support team training to ensure adoption of new processes.
• Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
• Strong skills in process design, documentation, and standardization.
• Good communication and change management abilities.
• Knowledge of tools for workflow and operations management is a plus.

Job Overview: The Quality Control Specialist in Image Captioning is responsible for ensuring the accuracy, relevance, and quality of captions produced by the captioning team. This role requires a meticulous approach to content review, an excellent understanding of grammar and style, and strong problem-solving skills to maintain high standards of quality.

Key Responsibilities:

 • Review and edit image captions to ensure they meet quality standards and style guidelines.

 • Provide constructive feedback to production resources to help improve the quality of caption outputs.

 • Track and document errors and trends in caption quality to help refine production processes.

 • Collaborate with team leads and content managers to update style guides and training materials based on observed trends and errors.

 • Participate in regular training sessions to stay updated with the latest best practices in content quality control.

 • Assist in the development and implementation of quality improvement programs.

 • Ensure compliance with deadlines, and manage priorities to handle high volumes of content effectively.

Qualifications: 

 • Bachelor’s degree in Communication, English, Journalism, or related field.

 • Experience in content editing, proofreading, or a similar QC role, preferably within a digital media environment.

 • Superior knowledge of English, including grammar rules, vocabulary, and stylistic nuances with C2 certification. 

Preferred Skills:

 • Ability to identify discrepancies, inconsistencies, and deviations from guidelines in corrected captions.

 • Capability to provide constructive feedback to improve caption quality and adherence to guidelines.

 • Competence in using search engines to verify facts or identify unfamiliar objects or contexts in images.

 • Ability to analyze multiple aspects of a caption, such as context, accuracy, clarity, and adherence to style guidelines.

 • Excellent interpersonal and communication skills to effectively convey feedback.

 • Problem-solving mindset with a focus on continuous improvement.

 • Experience in training or mentorship roles, providing guidance to others.

Work Type: Remote or In-office, Full-time.

Shift timings are either 9 AM to 6 PM IST or 2 PM to 10 PM IST.

Compensation: Competitive salary in line with industry standards, with opportunities for performance-based incentives and growth.

JOB RESPONSIBILITIES

• Undertake creative content creation initiatives to contribute towards business goals.
• Involve in brainstorming and pitch in ideas for social media posts and campaigns
• Liaise with concerned team members for content marketing strategies which supports and extends marketing initiatives with setting short-term goals.
• Collaborate with designer and copywriter for content requirements.
• Amalgamate ideas with creative agencies and internal team for performance marketing creatives.
• Align brand communication throughout the channels.
• Ensure content created is in sync with brand language, consistent in terms of style, tone and formats and communications as per the brand personality.
• Analyze customer/community feedback and work collaboratively to generate ideas to increase consumer engagement.
• Monitor on-going market trends and competitive activities on digital platforms.
• Own the development and messaging of the brand narrative.
• Create, execute, and manage marketing programs and campaigns.
• Understanding and involve in decisions pertaining to brand budgets.
• Set brand planning calendar, coordinate with cross-functional activities and planning processes, manage timelines, and ensure timely completion of all deliverables.
• Lead the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media, and varied platforms.
• Involve in brand pitch and narrations for influencer/celebrity collaborations.

JOB REQUIREMENTS

1. Education: Bachelor's degree in Marketing, Business, or related field. MBA preferred.
2. Work Experience: 5-7 years of experience in brand management, brand marketing and creative content creation.

DESIRED PROFILE

1. Excellent written and Oral presentations skills
2. Insightful as well as an aptitude for creative, out of the box thinking.
3. On top of industry trends and consumer psychology.
4. Knowledge of consumer marketing.
5. Ability to think both creatively and strategically.
6. Deadline-oriented, inquisitive, with great follow-up and reporting skills.
7. Solid exposure to content creation for social media platforms and experience working with influencers/celebrities.
8. Project and budget management skills.    
9. Quick and enthusiastic learner

Job Description

Designation: B2B Sales Manager / Lead

● Location: Bandra West, Mumbai, India

● Position Type: Full-time, Permanent

Company Description

Brown Living (www.brownliving.in) is a platform focused on making Sustainable Living Easy, Accessible, and Affordable. As India's first plastic-free marketplace, we promote a sustainable and earth-friendly lifestyle. Our team curates a wide range of everyday-use products that are

ethically sourced and promote minimal waste. We support artisan groups and sustainable brands dedicated to creating a positive environmental impact. Through our platform, we are building India's largest ecosystem for sustainable living and empowering artisans, women entrepreneurs, and innovators to combat plastic pollution.

Role Description

The B2B Sales Manager / Lead is responsible for driving revenue growth through the development and execution of effective sales strategies. This role involves leading and motivating a sales team, identifying and cultivating B2B sales opportunities, building strong client relationships, and closing deals. The successful candidate will have a proven track record in B2B sales and a deep understanding of the sales process.

Key Responsibilities:

■ Lead and manage B2B sales for the organization.

■ Identify, qualify, and pursue new B2B sales opportunities.

■ Build and maintain strong relationships with potential and existing B2B clients.

■ Negotiate contracts and close deals to achieve sales targets.

■ Develop and implement effective B2B sales strategies and plans.

■ Conduct market research and competitor analysis to identify opportunities.

■ Provide sales forecasts and reports to management.

Key Result Areas (KRAs):

● Achievement of B2B sales targets and revenue goals.

● Acquisition of new B2B clients within the target market.

● Increased B2B market share and customer retention.

● Improvement in sales performance and productivity.

● Effective implementation of sales strategies and initiatives.

Required Qualifications and Skills:

● Proven track record in B2B sales (2 - 3 years), preferably in the e-commerce or

sustainability industries.

● Strong leadership and team management skills.

● Excellent negotiation, communication, and interpersonal skills.

● Ability to build and maintain strong client relationships.

● In-depth understanding of B2B sales cycles and processes.

● Proficiency in sales forecasting and pipeline management.

● Strong analytical and problem-solving skills.

● Ability to work independently and as part of a team.

● Proficiency in sales CRM and other relevant software.

● Bachelor's degree in business, marketing, or a related field preferred.

Note: This role offers an exciting opportunity for a young professional who is passionate about sales and making a positive impact in the sustainability space. Based in Mumbai, India, the successful candidate will join a collaborative and passionate team dedicated to driving innovation and positive change at Brown Living.

How to Apply:

Interested candidates can apply online via the job application form available here - https://docs.google.com/forms/d/e/1FAIpQLSdgb8MMrZX0STJb1Nt63jizdYccAxTQWbAmFAt4YcoAJBJlmg/viewform

Read More:

1. Website - https://brownliving.in/

2. About Brown Living’s Mission & Vision - https://brownliving.in/pages/about-us

3. Meet the Brown Living Team - https://brownliving.in/pages/our-team

4. Work with Us - https://brownliving.in/pages/work-with-us

5. The Brown Lens Curation Method - https://brownliving.in/pages/the-brown-lens

6. Brown Living’s Impact - https://brownliving.in/pages/our-impact-plastic-free-carbon-neutral-shopping

Job Responsibilities

• Should have experience in Software Product Development at an enterprise level.  .
• Analyze requirements and come up with possible solutions to solve the problem, evaluating and capturing necessary tradeoffs
• Build and improve newest services and ensure that they are well tested and released quickly and often to our customers
•  Debugging capabilities and identify the root cause of the problem and fix them.
•  Influencing the architecture of an application. 
•  Design and implement cloud based high-performance, highly available services to cover customers’ high demands and big data volumes 
•  Maintain rapid deployment pipelines and observability of the services to support operations/troubleshooting. 
•  Think about security of the whole technical stack and processes to ensure customers’ data is safe 
•  Take care of all aspects of the product: from implementation, through testing, to operations.

Job Requirements

• Proficiency in Python programming
• Mandate experience working as a Python Developer with Django.
• Should have good experience in Flask, numpy and pandas
• Should have good experience in REST API development with Django.
• Have In-depth understanding of Object Oriented Programming ( OOPs ) concepts.
• Are Able to create Database Schemes that represent and support business processes.
• Should have good understanding of Agile frameworks such as Git, Jenkins etc.
• Must have experience working on MySQL, HTML, CSS, JavaScript & jQuery.
• Must have experience with Web Servers e.g. Nginx, Apache.
• Good to have AI/ML/Data science certification.
• Must be a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
• Positive attitude and excellent communication as well as written skills