Technical Project Manager (SaaS)

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

We are looking for a Business Development Executive with strong sales skills in software products, packages, and IT services to join our growing sales team.

Key Responsibilities

• Handle and convert inbound & outbound leads into confirmed sales.
• Identify potential clients, understand their needs, and recommend suitable software/IT packages.
• Maintain a strong sales pipeline and follow up regularly with prospects.
• Negotiate pricing and terms to close profitable deals.
• Work closely with the technical and marketing teams to ensure client satisfaction.
• Maintain accurate CRM records of leads, opportunities, and conversions.
• Meet and exceed monthly and quarterly sales targets.

Responsibilities:

• Be able to interpret marketing and programming strategy to deliver compelling graphics and visuals effects to that strategy;
• Portray diverse storytelling with motion graphics, animation, and/or footage;
• Ability to design Creative Social Media Grids, Packaging, Logo, and Catalogue.
• Produce assets that are both strategically and creatively exceptional;
• Ability to understand and contribute to creative strategy;
• Design or convert storyboards into compelling motion graphics that contain images, typography, and/or audio;
• Design sequentially for animations, from conception to final output;
• Manage priorities and workload effectively to meet expectations and deadlines;
• Work in partnership with strategic and SMO Teams to understand and manage client needs;
• Generate compelling, innovative creative (e.g. trailers, TV spots, digital assets, etc.) for promotional content;
• Demonstrate the ability to create graphic elements as needed, and ensure that the design is in sync with the style guide and brand.

Requirements:

• Minimum 3 years of experience from a well-known agency.
• Possess strong experience in current production and post-production techniques (including Avid and Premiere);
• Expertise in Advance Adobe After-Effects, Adobe Premiere Pro, Photoshop, Corel Draw, Illustrator, and 3D;
• A deep understanding of typography, design elements and principles, and best practices across print and digital;
• Strong creative problem-solving skills;
• Strong understanding of storytelling/narrative structure, pacing, graphics, music, shot selection, and all key aspects of audio-visual content;
• Understanding of print processes and creative production;
• Solid understanding of the art production process;
• Successfully manages time, process, and workflow;
• Superior desktop editing experience a must;

Thank You

Java, Java8, Springboot, Microservices, core java, j2ee, JAVA, Springboot

backend, core java, java8, micro services

Job Description

We are hiring a Business Analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Business Analyst Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Business Analyst Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 2 years’ experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• A history of leading and supporting successful projects.

We are looking for an Android developer responsible for the development and maintenance of the Vyapar android application. Your primary focus will be the development of Android applications. A strong understanding of Core Java and Database is critical for the role.

Responsibilities:

• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Helping the team members and guiding them for the right design and implementation

Skills:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Good knowledge of the SQLite database.

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developer will responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Qualifications

• Bachelor's degree
• 1-5 years of experience in programming
• Strong communication, conceptual thinking, typography skills and design skills
• Portfolio of work