Project Manager - Remote

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Urgent Hiring !!!

We are looking for Flutter Developer,

1+ years of experience in developing native and cross-platform mobile applications

Experience in one of the programming languages: (Java and Kotlin (Android) Swift and Objective-C (iOS))

React Native (hybrid development)

Knowledge of Flutter SDK, Getex, Provider, Android Studio and IntelliJ, Visual Studio Code,

SQLite, MySQL, and PostgreSQL databases

REST APIs

Experience with Git and Jira

Familiarity with Agile development approaches

Experience: 1 to 2 years

Location: Surat (onsite & fulltime)

SleekSky is a fast-growing engineering studio that partners with venture-backed product teams to ship modern, cloud-native software. We’re hiring a Software Engineer to join one of our health-tech clients and help build a scalable, user-centric platform that’s making a real-world impact—without revealing any confidential project details.

What you’ll do

• Build and ship production-ready React features that feel fast, accessible and polished.
• Design and maintain Node.js / Express APIs that are clean, secure and well-documented.
• Leverage AWS services (EC2, Lambda, Elastic Cache / Redis, load balancers, etc.) to deliver reliable, high-performance solutions.
• Automate CI/CD pipelines with GitHub Actions and uphold strong Git workflows.
• Collaborate in an agile, fully remote team that values code reviews, knowledge-sharing and continuous improvement.
• Champion engineering best practices—testing, monitoring, and infrastructure-as-code—while keeping an eye on new tech that can raise the bar.

What you’ll bring

• 2+ years of hands-on experience in full-stack development.
• Proven expertise with React (hooks, component architecture, state management) and modern JavaScript/TypeScript.
• Solid experience building RESTful services in Node.js with Express (or similar).
• Familiarity with AWS fundamentals (EC2, Lambda, load balancing, caching layers).
• Comfortable with Git, GitHub and automated CI/CD pipelines (e.g., GitHub Actions).
• Self-motivated, proactive and enthusiastic about learning new technologies and sharing knowledge with the team.
• Clear, concise communication skills—vital for an all-remote environment.

Nice-to-haves

• Experience with infrastructure-as-code (Terraform, CloudFormation, CDK).
• Exposure to containerisation (Docker, ECS, EKS) or serverless architecture patterns.
• Prior work in health-tech or other regulated domains.

Why SleekSky?

At SleekSky, you’ll join a culture that puts people first—pair programming, regular knowledge-sharing sessions and a genuine passion for building things the right way. Expect autonomy, trust and a runway to grow your craft alongside enthusiastic peers.

Ready to level up with SleekSky? Submit your résumé on your preferred hiring portal and we’ll be in touch right away.

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

We operate in an industry where parents are constantly seeking information for the education or parenting of their kids. Thereby a parent must always get the right information on priority when researching online. We are hence looking for an SEO and content specialist who can enable us to become the top-ranked site in this sector in India.

• Perform ongoing keyword discovery, expansion, and optimization
• Research and implement On page and Off page optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
• Up-to-date with the latest trends and best practices in SEO

• Minimum a Bachelor's degree in Engineering, master’s degree is preferred
• Proven 4+ years of SEO experience
• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends, Search Console, SEMrush)
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• #hustle

• Ground-level view of building out a global EdTech company that is going to impact hundreds of thousands of lives
• Be a part of the core team that drives the growth of the company
• Phenomenal work environment, with massive ownership and great growth opportunities

Location

Mumbai (office)

Job Description:

• Understand business model and create project roadmap. Break down the big requirements into smaller chunks and prioritize as per the business outcome
• Actively work with product and technology team in a seamless manner
• Coordinate with the User Experience team to design the final intuitive UI and define the overall tech solution along with the IT team
• Leading project planning sessions
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Conducting project review and creating detailed reports for executive staff
• Optimizing and improving processes and the overall approach where necessary
• Create User Journey as per Business expectations along with well-defined user cases, wire frames and workflow diagram
• Own the overall product and feature development projects

• Analyse user data & develop innovative growth hacks to drive user growth and engagement via all channels

Requirement / Desired Skills:

• Proven ability to lead, collaborate with cross-functional teams and manage interactions across Project life Cycle
• Hands on experience in creating user stories, user journey wire frames and workflow and defining acceptance criteria and success matrix
• Strong product design skills from both a technical API integration and user interface design perspective
• Excellent Project Management skills and experience working in Agile fashion
• Excellent communication skills to handle both executive-level discussions as well as functional/technical deep dives
• Demonstrate analytical and quantitative skills over performance matrices such as engagement, retention, conversion funnel, etc.

• Experience in a fin-tech domain is a plus.

Linux Expert :-  

• Linux Drivers integration such as camera, radar, lidar, IMU, GNSS, V2X etc. 

• C/C++ coding on Linux ubuntu environment 

• Drivers integration with upper software layers such as DDS protocol/ROS2 framework. 

• Working on autonomous related modules 

• Diagnostics and failsafe operation implementation 

• Debugging the issues. 

• Testing the developed modules. 

• Following software processes. 

• Status update on assigned activities. 

• Training documentation or user documentation preparation. 

Expected Deliverables 

• The integration activity of sensors such as camera, radar, lidar, V2X etc. 

• Source code and related explanation provided for any possible improvements and modifications 

in the system which is required for maintenance of the code. (team work) 

• Complete open source ASAM and ODD based tools integration. (team work) 

• Detailed specifications of interfaces and protocols for inter-operability of hardware and software 

modules on   provided (team work) 

• Integration of MIL/SIL and HIL System with infrastructure (team work) 

• Clear user guidelines document for software development 

• Software Maintenance and Updates generated 

• Weekly status reports. 

• Training material and Documentation preparation for developed activities. 

Qualifications Required 

Qualifications and skills for the expert 

• Bachelor’s degree in computer or electrical or software engineering or a related discipline; 

• Excellent command over English (reading, writing, speaking); 

• Good command

• Working experience in developing Linux applications. 

• C, C++ programming and Bash scripting. 

• Working experience with embedded Linux. 

• Knowledge on NVIDIA GPU processors and automotive ECU development 

• Developing Open Source software. 

• Knowledge/experience on python, computer vision, CUDA, PyTorch, image processing, ROS2, 

DDS, ADAPTIVE Autosar. 

• Developing software modules as assigned by expert in the area of autonomous and connected 

technology. 

General professional experience is required for the expert 

• Minimum 3 years of professional industrial experience in the area of robotics and autonomous car 

platform. 

Specific professional experience is required for the expert 

• Must be minimum 2 years’ experience software development experience pertaining to autonomous 

and connected car systems or ADAS applications. 

• 2-7 years of experience in Mobile application development domain
• A minimum 2 years of React native production level dev experience
• At least 2 React native published apps
• A firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• An expert level knowledge of React Native, Redux, Rx & related stack
• An excellent knowledge of Tools
• Some native Android & iOS development experience (preferable)

Responsibilities:

• Develop and maintain the partner(fleet) application.
• Sit with the core team to learn and address various complications through tech.
• Attend meetings to understand the intricacies of the business and implement quick features/automation to improve the application.

Requirements:

• If you can develop flutter applications, then go ahead and click Apply. Added Advantage - If you have experience in MERN stack.