Cloud Product Owner

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Java Developer – Job Description

Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL.

We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team.

A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.

Required Skills:

•Exp. - 5-8 years.

•Experience in Core Java and Spring Boot.

•Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.

•Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.

•Good development experience with RDBMS.

•Good knowledge of multi-threading and high-performance server-side development.

•Basic working knowledge of Unix/Linux.

•Excellent problem solving and coding skills.

•Strong interpersonal, communication and analytical skills.

•Should have the ability to express their design ideas and thoughts.

About Wissen Technology:

Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

Graphic Designer

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. 

Responsibilities

• Interacting with various internal stakeholders to understand their campaign, goals, and desired deliverables
• Turning ideas into a comprehensive creative brief
• Thinking creatively to generate visuals that connect with an audience
• Working with different mediums and identifying the best option for each project
• Understanding of various formats used across various Social Media Platforms
• Using computer-aided design (CAD) and software like InDesign to generate visuals
• Working on layouts and the overall presentation of a campaign
• Coordinating with other creatives like artists or photographers for necessary elements
• Adapting layouts into various sizes and formats for digital marketing

• Providing files to necessary vendors like a printer or web designer 

Qualifications

• Bachelor's degree in Graphic Design or related field
• 1-3 years of experience in graphic design
• Proficient in Adobe Creative Suite
• Strong communication, conceptual thinking, typography skills and design skills
• Photoshop and After-effects

Company Background

Zimyo HRMS (A product of Zimyo | www.zimyo.com), is one of the fastest-growing employee experience platforms in the world serving over 1000+ organizations and empowering over 200,000+ employees through our SaaS-based HRMS and Benefits Platform. We help organizations streamline their entire HR and Payroll processes, with a particular focus on helping their employees with financial solutions like salary advances, personal loans, health insurance, etc.

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team.

We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

You, as a Java Engineer and member of this team, would be working on our new and existing projects for our credit, payments, business services, member engagement or financial crime areas. We have a five years roadmap ahead of us with exciting new features and we’ll need you to solve interesting problems. Your fellow team members will get you up to speed in your business area and will help you develop the skills so that eventually you are the one coaching other new joiners. Joining one of our expanding agile teams, you will be required to work closely with product owners, mobile engineers, and other business members to translate requirements into well-engineered solutions.

You will ideally join our backend Community of Practices, learn from them and eventually propose your own to maintain a high quality across the backend. Career progression is as important to you as it is for us. With our expanding teams and business we will encourage you to outgrow your initial responsibilities. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a rapidly expanding company!

About the Tech

Technology and our people is what makes Tide possible. We work in autonomous teams where backend, iOS, Android, web, QA, DevOps, agile coaches, data experts and product owners solve difficult problems together to get the job done. We self-organise and discuss technical challenges and set our own guidelines in the different Community of Practices.

On the backend we see Java 8 as legacy and use Java 11+ for our micro-services. We provide RESTful APIs to our colleagues in the frontend, but also use gRPC for internal service-to-service communications. Spring Boot is our work horse, but we are open to new experiments. We are cloud-native and run everything on AWS. You’ll see containers (Docker), queues (SNS+SQS) and events everywhere. The nature of our business naturally fits with relational databases, but we have also found some use cases for NoSQL.

Our frontends have done an incredible job at consuming our APIs and providing the best UX to our members. They are fully native Android and iOS apps or Angular 2+ web apps. DevOps provides vital infrastructure and operations support.

About You

We’re an international scale up, we’re busy! If fast paced environments, cross team exposure, inquisitive freedom and the ability to have a real impact on a rapidly growing scale up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.

The non-negotiables:

• Good commercial experience building server-side applications and detailed knowledge of the relevant programming languages for your stack (i.e Java 8 or newer).
• Sound knowledge of a Java backend framework (e.g. Spring/Spring Boot).
• Exposure to microservices and implementing and consuming RESTful APIs.
• A mindset of delivering secure, well-tested and well-documented software.
• Experience with relational databases.

The highly desirables:

• Exposure to continuous integration, delivery and deployment.
• Some experience integrating to third parties.
• Comfortable working in agile methodologies, ideally Scrum.
• Exposure to common development tools such as IntelliJ, Git, Jira, etc.

Why Tide?

Tide is the leading provider of UK SME business accounts and one of the fastest growing FinTechs in the UK. That’s not an unfounded boast - we have over 200,000 members (what we like to call our customers, over two percent market share, and have raised over £120m in funding.

SMEs have been underserved and overlooked by traditional banks for years. In an entrepreneurial age where everyone is expected to take a shot, traditional banks have not evolved with the needs of the market. That’s where Tide comes in. With quick on-boarding, low fees and innovative features, we thrive on making data driven decisions to help SMEs save both time and money.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for, winner of Best Use of Technology (Growth Finance Awards); Best Banking Provider (Contracting Awards); Innovative Product of the Year (Growth Finance Awards) and we’re listed in the Top 100 FinTech Disruptors and The Startups 100. And that’s just for 2019.

About Climate Connect Digital

Our team is inspired to change the world by making energy more intelligent, greener, and affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. We have become a leading energy-AI software player from unassuming beginnings at the vanguard of accelerating the global energy transition.

In 2020 Renew Power, India's largest renewables developer, acquired Climate Connect. Following ReNew's listing on NASDAQ during summer 2021 Climate Connect has become the technology anchor of a new fully independent subsidiary - Climate Connect Digital. With backing from ReNew as the anchor investor to pursue an ambitious and visionary new strategy for rapid organic and inorganic growth.

Our mission has technology at its core and involves unlocking value through intelligent software, digitalisation, and horizontal integration' across the energy ecosystem. However, the application of computational power and machine learning to the energy sector has yet to be fully leveraged and can create massive value.

How do you fit in

Curious:You love learning about new tools and technologies

Exposure: You have plenty of experience in executing projects successfully. You

have a client-side exposure on project management

Team player: You have no problem working in a team setting. You can effectively

collaborate with people to reach a solution.

Problem solver: You are the person your peers turn to for solving problems.

Talented: You are an expert in database designing.

Honesty: You work diligently and honestly. You have strong moral principles.

Job Responsibilities

You will be working at the epicenter of energy transformation. You will be creating

data-driven software solutions for forecasting and scheduling data in the renewables power

market. Ultimately, through your contribution to the renewable energy revolution, you will be

doing your bit to mitigate the effects of climate change. These are a few things you can look

forward to working on:

Designing and implementing low-latency, high-availability, and performance

applications

Identifying and mitigating security-related threats to the application.

Using your expertise in database designing and application architecture planning for

Core & MVC projects

Debugging browser extensions & server tools

Solving complex technical issues

Ensuring quality projects are delivered within defined timelines

Designing new frameworks, debugging and modifying existing frameworks

Maintaining databases to ensure strong optimization and functionalities

Learning new technologies and how to design and implement Project Architectures

Job Requirements

PHP/Python

MVC Framework Laravel / Python Flask.

AJAX, HTML/HTML5 & CSS/CSS3 JavaScript and JavaScript frameworks(preferably jQuery)

Web services (SOAP, REST)

SQL and NoSQL scripting and databases like MYSQL and Mongo DB administration

Code versioning tools, such as Git

AngularJS / ReactJS

B. E / B. Tech / M. Tech / B. Sc in CS or IT

2-4 years of experience in the field

What's in it for you

We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:

Flexible working hours and leave policy

Learning and development opportunities

Medical insurance/Term insurance, Gratuity benefits over and above the salaries

Access to industry and domain thought leaders.

At Climate Connect, you get a rare opportunity to join an established company at the

early stages of a significant and well-backed global growth push. We are building a remote-first organisation ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we're seeking a similar spirit with the right potential.

• Work on inhouse projects on our award-winning Data Security Platform in Enterprise Environments
• Ensuring that the customer expectations are met within the committed timeframes.
• Only Freshers and Immediate Joiners

Counseling the students over the study abroad options.

Handling enquiries and getting the enrollments done .

Achieving monthly sales targets, cold calling.

Work Schedule: 6 days a week (including weekends), any 1 fixed weekly off.

11am-7pm / 12pm - 8pm - Mon to Fri

10am to 7pm / 11am to 8pm - Sat n Sun