AgileNinjas Pvt. Ltd./ Deepraj Software Services Pvt. Ltd.

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

• Oversee day-to-day production support activities across projects or client accounts
• Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
• Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
• Maintain support records, trackers, and operational documentation
• Support business users with system-related requests, user access coordination, and issue follow-up where needed
• Manage the complete lifecycle of change requests from requirement gathering to closure
• Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
• Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
• Coordinate production deployments involving application and database changes
• Support release planning, deployment communication, release notes, and post-release follow-up
• Act as the primary coordination point between clients, business teams, and delivery teams
• Lead or support review meetings, status calls, follow-ups, and issue discussions
• Provide regular updates on support status, change progress, risks, and delivery timelines
• Ensure adherence to internal processes, governance standards, and audit requirements
• Support compliance-related activities, reporting needs, and documentation for management or client review
• Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
• Track open items, pending approvals, delivery risks, and recurring support trends
• Support management with structured data for invoicing inputs, audit preparation, and operational analysis
• Contribute to process improvements that strengthen service quality, delivery control, and communication flow
• Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
• Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
• Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

• Strong experience in application support, service delivery, change management, or technical project coordination
• Good understanding of incident management, service request handling, and change control processes
• Experience in production release coordination and deployment planning
• Strong stakeholder management and client communication skills
• Ability to work across business, technical, and operational teams
• Strong reporting, documentation, and follow-up discipline
• Familiarity with ticketing tools, release processes, and enterprise support environments
• Good analytical and problem-solving skills
• Ability to manage multiple priorities in a structured and calm manner
• Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
• Familiarity with cloud platforms such as AWS
• Basic working knowledge of Linux environments
• Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
• Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
• Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field
• 5+ years of relevant experience in service delivery, application support, or technical project management
• Experience in client-facing delivery environments
• Exposure to audit, compliance, or governance-heavy projects is an advantage
• Experience in the Energy sector and/or Ecommerce will be an added advantage

Job Description:

We are looking for a skilled and experienced Senior Magento Developer to join our dynamic team. The ideal candidate should have a strong background in Magento development, particularly in backend customizations, plugin integrations, and API integrations. You will work closely with clients and internal teams to deliver high-quality, customized Magento solutions.

Key Responsibilities:

• Magento Backend Customization: Design and implement custom features, modules, and extensions based on project needs.
• Plugin Integration & Customization: Integrate and customize third-party plugins to meet specific client requirements.
• REST API Development: Develop, customize, and maintain RESTful APIs for various integrations.
• 3rd Party Integrations: Implement seamless integrations with third-party platforms such as ERP, CRM, payment gateways, and other systems.
• Frontend Development: Work on Magento’s frontend including theme development, design adjustments, and user interface enhancements.
• Theme Customization: Customize Magento themes to deliver high-quality, responsive web designs.
• Checkout Customizations: Develop and customize Magento checkout workflows to improve user experience and cater to specific client needs.
• WordPress Installation & Configuration: Set up, configure, and maintain WordPress installations as per project requirements.
• WordPress Customization: Customize WordPress themes, plugins, and integrations to suit client specifications.
• 3rd Party Integrations on WordPress: Implement third-party services such as payment gateways, CRMs, and other integrations within WordPress.
• Client Communication: Engage directly with clients to understand their requirements, provide technical guidance, and offer solutions.
• Collaboration: Work closely with project managers, designers, and other developers to ensure timely and efficient project delivery.

Skills and Qualifications:

• 5-7 years of hands-on experience in Magento development, including both Magento 1 and Magento 2 platforms.
• Strong knowledge of PHP, HTML, CSS, JavaScript, and MySQL.
• Proven experience with backend customizations and plugin integrations.
• Expertise in building and consuming REST APIs.
• Experience in 3rd party integrations (ERP, CRM, Payment Gateways, etc.).
• Competency in frontend development and theme customizations.
• Solid understanding of Magento checkout process and its customizations.
• WordPress installation, configuration, and customization expertise.
• Strong communication skills with the ability to interact with clients and stakeholders.
• Ability to work independently, manage time efficiently, and demonstrate initiative as a self-starter.
• Must be prompt, detail-oriented, and committed to delivering quality solutions on time.

Bonus Skills:

• Magento certification(s).
• Experience with Magento Commerce/Cloud editions.
• Knowledge of Docker, Git, and other modern development tools.

Why Join Us?

• Opportunity to work on exciting projects with diverse clients across different industries.
• Competitive salary and benefits package.
• Collaborative and innovative work environment.
• Opportunities for career growth and professional development.

If you are a passionate Magento developer with a proven track record of delivering custom solutions, we'd love to hear from you!

Company Overview:

At AgileNinjas, we provide cutting-edge software services across the e-commerce logistics and energy sectors. We specialize in system integrations, connecting legacy systems with modern technologies. With clients across Europe and India, we are looking for a skilled Technical Project Manager to join our fast-paced and dynamic team.

Role Overview:

We are seeking a highly adaptable Technical Project Manager to take ownership of technical delivery, resource management, and client communication. This role requires a strong technical background and hands-on experience in development, coupled with management expertise to lead teams and deliver projects. You must be able to thrive in a small, agile company where flexibility and a hands-on approach are key.

Proficiency in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL, MongoDB, CI/CD, and AWS is preferred. You will be responsible for code reviews, deployments, and overall project success.

Key Responsibilities:

1. Technical Leadership & Code Reviews:

• Conduct code reviews to ensure best practices in quality, security, and performance.
• Mentor and provide technical guidance to development teams.
• Expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, and databases such as MySQL, NoSQL, MongoDB.

1. Client Management:

• Serve as the main point of contact for clients.
• Convert client needs into technical deliverables.
• Provide updates and manage client expectations throughout the project.

1. Resource & Task Management:

• Efficiently allocate resources and manage teams to optimize productivity.
• Oversee task planning and execution using Agile or Scrum frameworks.
• Coordinate cross-functional team efforts.

1. Project Delivery & Deployments:

• Take full ownership of project delivery, from planning to deployment and post-launch support.
• Implement and manage CI/CD pipelines and deployment processes on AWS.
• Ensure timely and quality project completion.

1. AWS Management:

• Manage AWS environments, ensuring scalability and cost-efficiency.
• Oversee cloud infrastructure and server configurations.

1. Time & Task Prioritization:

• Manage team schedules and ensure that deadlines are met.
• Foster effective time management and prioritize tasks within the team.

1. Flexibility in a Small Company:

• Adapt to the dynamic needs of a small company and wear multiple hats when needed.
• Be flexible in managing shifting priorities and demonstrate a hands-on approach to problem-solving.

Qualifications & Skills:

• 6-10 years of experience in IT development, with expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL (MongoDB).
• Strong experience with CI/CD pipelines, AWS management, and deployments.
• At least 2 years of experience in team and client management.
• Fluent in English with excellent communication and interpersonal skills.
• Proven ability to work in a small company environment, showing adaptability and flexibility.
• Immediate availability is highly preferred.

Why Join AgileNinjas?

• Work in a small, flexible, and agile environment with opportunities for rapid growth.
• Lead a talented and dedicated team on innovative projects.
• Enjoy a culture that emphasizes collaboration, learning, and career development.

We are seeking a skilled Shopify Developer with 3-4 years of experience in theme customization, custom app development (both public and private), and plugin development for Shopify. The ideal candidate will have a strong understanding of Shopify’s platform and ecosystem, excellent problem-solving skills, and a passion for delivering high-quality e-commerce solutions.

Key Responsibilities:

• Customize and optimize Shopify themes to meet client specifications.
• Develop custom Shopify apps (both public and private) to extend the functionality of the Shopify platform.
• Create and integrate custom plugins for Shopify stores.
• Collaborate with the design and marketing teams to implement new features and improvements.
• Troubleshoot and resolve issues related to Shopify stores, apps, and plugins.
• Stay updated with the latest industry trends and best practices to ensure the highest quality of development work.
• Provide technical support and maintenance for existing Shopify stores.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-4 years of hands-on experience with Shopify development.
• Strong proficiency in Liquid, HTML, CSS, JavaScript, and other relevant web technologies.
• Experience with Shopify theme customization and development.
• Proven experience in developing custom Shopify apps (both public and private).
• Knowledge of Shopify API and its usage.
• Familiarity with version control systems (e.g., Git).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work collaboratively in a team environment.
• Ability to manage multiple projects and meet deadlines.
• Experience with e-commerce platforms and a good understanding of e-commerce best practices.

We are looking for a skilled PHP Full Stack Developer with 3-5 years of hands-on experience in web development. The ideal candidate will have expertise in PHP programming and a proven track record working with Magento, WordPress, and Laravel frameworks. As a PHP Full Stack Developer, you will be responsible for end-to-end development and maintenance of web applications.

Responsibilities:

Full Stack Development:

• Design, develop, and maintain scalable and high-performance web applications using PHP, HTML, CSS, JavaScript, and other relevant technologies.
• Implement features across the entire application stack, from front-end to back-end.

Laravel Development:

• Build and maintain Laravel applications, ensuring scalability and performance.
• Implement custom functionalities and features in Laravel projects.
• Collaborate with the team to create robust and scalable Laravel-based solutions.

Shopify Development (Node.js):

• Develop and customize Shopify applications, themes, and plugins using Node.js.
• Build custom Shopify APIs and integrations to support business needs.

Database Management:

• Design and optimize database schemas.
• Perform database migrations, updates, and maintenance.

Integrations:

• Integrate third party applications, plugins.
• Use/ develop APIs and webhooks for integrations.

Code Quality and Standards:

• Write clean, well-documented, and efficient code.
• Follow coding standards and best practices for PHP development.
• Conduct code reviews and provide constructive feedback.

Troubleshooting and Debugging:

• Diagnose and resolve technical issues across various platforms.
• Collaborate with the support team to address client-reported problems.

Collaboration and Communication:

• Work closely with designers, project managers, and other developers to achieve project goals.
• Provide regular updates on project progress and actively participate in team meetings.

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field.
• 3-5 years of hands-on experience in PHP full stack development.
• Proficiency in Magento, WordPress, and Laravel frameworks.
• Strong knowledge of PHP, MySQL, HTML, CSS, JavaScript, REST API, Webhooks and related technologies.
• Experience with version control systems, such as Git.
• Understanding of web standards, performance optimization, and security best practices.
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills.

If you meet the qualifications and are enthusiastic about contributing to cutting-edge web development projects, we encourage you to apply for this exciting opportunity.

Develop, record and maintain cutting edge web-based J2EE, JAVA applications.

Experience on Java Spring Framework is required.

Experience on Hibernate is required.

Experience on REST Services is required.

Object-oriented programming, design, and patterns.

Strong proficiency with:Relational database concepts and data modeling.

Good communication skills to interact with customer, understand their requirement, effectively record the requirement and implement the same. 

Clearly understand the requirement, handle a team of developers.

Design and enhance application architecture.

Frontend developer with knowledge and experience in ReactJS, Jquery, Html, CSS.

Good Analytical thinking

Understand client requirements 

Good Know ledge of testing APIs for integration.

Experience in Redux and React