Job Title: PMO Lead/ Analyst- Project Manager
Location: Sector 62, Gurugram (Hybrid - 3 days WFO)
Employment Type: Full-time
Experience: 7+ years
About Company
Bupa Global Capability Centre (GCC) is the massive technology and operations backbone of Bupa, which is a leading international healthcare company headquartered in the UK. They serve over 50 million customers globally. Think of the India GCC as the core engine driving digital transformation, advanced analytics, and global operations for Bupa worldwide. It’s not a third-party IT service company; it’s an absolute product-and-capability-led captive center. The organization focuses on innovation, customer-centricity, and operational excellence to support better health outcomes globally. Bupa’s Global Capability Centre (GCC) plays a strategic role in driving technology transformation, enterprise operations, and digital delivery for global teams.
Role Summary
We’re hiring a PMO (7–8 yrs) to partner with our Head of Technology in the GCC. You’ll run portfolio governance, delivery oversight, and executive reporting, turning complex tech delivery data into clear decisions. You should bring strong Power BI / Excel / PowerPoint skills, Jira / Confluence experience, excellent communication, and the ability to work independently with ownership. GCC / global stakeholder experience is a plus.
Role Purpose
We are seeking hands-on, outcome-driven PMO professional to partner with the Head of Technology in our GCC. The role will drive portfolio governance, delivery oversight, data-led reporting, and operating cadence across strategic technology programs. The ideal candidate combines strong analytical aptitude and data presentation / storytelling skills, understands technology landscapes, communicates crisply with senior stakeholders, and operates with ownership and minimal supervision.
Key Responsibilities
Portfolio Governance & Planning
- Establish and run portfolio governance (intake, prioritization, roadmaps, dependency mapping, capacity planning).
- Maintain the tech portfolio backlog, OKRs / KPIs, and quarterly planning artifacts.
- Ensure alignment between GCC execution plans and global technology strategy.
Delivery Oversight & Execution Control
- Track program milestones, risks/issues, decisions (RAID), scope changes, and benefits realization.
- Standardize status reporting and create executive-ready dashboards and narratives.
- Partner with Engineering, Product, Security, and Enterprise PMO to unblock dependencies.
Analytics & Reporting
- Build clear, insight-led reports and visuals in Power BI / Excel / PowerPoint for leadership and global stakeholders.
- Drive data quality and a single source of truth across Jira / Azure DevOps / Confluence.
- Translate delivery data into actionable insights (e.g., cycle time, velocity, burn-down, variance metrics).
Financials & Vendor Management
- Track budgets, forecasts, and variance support investment cases and ROI reporting.
- Coordinate SOWs, invoicing, and performance visibility for vendors / partners.
Process & Tooling
- Define and continuously improve ways of working (Agile/Hybrid), templates, and playbooks.
- Administer and optimize usage of Jira / Confluence / Azure DevOps / Smartsheet / SharePoint.
- Support change management and adoption across teams.
Stakeholder & Communication Management
- Coordinate cross-functional stakeholders across the GCC and global HQ; manage leadership updates, operating rhythms, and decision forums.
- Draft crisp exec communications (steerco packs, one-pagers, memos) with strong narrative clarity.
Operating Cadence of the Technology Org
- Run leadership cadences (weekly ops reviews, monthly portfolio reviews, quarterly planning).
- Ensure agendas, pre-reads, action tracking, and outcomes are consistently delivered.
Must-Have Qualifications
- 7–8 years of PMO / Program Management experience within technology organizations (GCC experience preferred).
- Strong analytical aptitude and data presentation/storytelling skills (Power BI / Excel / PowerPoint).
- Ability to understand technology concepts (cloud, APIs, data platforms, DevOps / CI-CD, SDLC / Agile).
- Demonstrated ownership, bias for action, and ability to work independently in ambiguous environments.
- Excellent communication skills - executive-ready writing and presentation; able to simplify complex topics.
- Proven stakeholder management across senior leadership, product, engineering, and external partners.
- Hands-on with Jira / Confluence (or Azure DevOps) for tracking, reporting, and portfolio views.
Good-to-Have
- Experience in a Global Capability Center supporting global stakeholders across time zones.
- Certifications: PMP / PRINCE2, CSM / SAFe, ITIL (plus).
- Exposure to financial tracking, benefits realization, and vendor governance.
- Experience setting up OKRs, RACI, and portfolio dashboards.
- Bachelor’s in Engineering / Computer Science or related; MBA is a plus.
Key Performance Indicators (KPIs)
- Delivery Health: % initiatives on time / scope; schedule / cost variance; dependency resolution SLAs.
- Portfolio Insight Quality: Accuracy and timeliness of dashboards / reports; data quality score.
- Stakeholder Satisfaction: Leadership CSAT / NPS for PMO services effectiveness of governance forums.
- Financial Hygiene: Budget forecast accuracy (e.g., within ±5%); timely vendor invoice processing.
- Risk Control: % risks / issues with active mitigations; audit findings closure on time.
- Operating Cadence: On-time pre-reads, action closure rates, and decision turnaround.
Tools & Environment:
- Planning & Tracking: Jira, Confluence, Azure DevOps, Smartsheet
- Data & Reporting: Power BI, Excel (advanced), PowerPoint (executive storytelling)
- Collaboration: SharePoint, Teams, Miro / Mural
- Methods: Agile / Scrum / SAFe, hybrid governance, PMBOK / PRINCE2 frameworks
Behavioral Competencies:
- Ownership & Accountability: Self-starter, dependable, follows through.
- Structured Problem Solving: Breaks ambiguity into clear steps; data-first approach.
- Communication & Influence: Tailors message to audience; secures alignment and decisions.
- Learning Agility: Quickly absorbs new tech / business domains proactive in improving processes.
- Integrity & Confidentiality: Handles sensitive information responsibly.
Working Model:
- Hybrid with flexibility for global time-zone collaboration as needed.
- May require occasional travel to partner sites or global HQ.
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Full Stack Developer - Averlon
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