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PMO Lead
It is a leading international healthcare company
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PMO Lead

at It is a leading international healthcare company

Agency job
7 - 12 yrs
₹20L - ₹28L / yr
Gurugram
Skills
Project Management
Project coordination
Stakeholder management

Job Title: PMO Lead/ Analyst- Project Manager

Location: Sector 62, Gurugram (Hybrid - 3 days WFO)

Employment Type: Full-time

Experience: 7+ years


About Company

Bupa Global Capability Centre (GCC) is the massive technology and operations backbone of Bupa, which is a leading international healthcare company headquartered in the UK. They serve over 50 million customers globally. Think of the India GCC as the core engine driving digital transformation, advanced analytics, and global operations for Bupa worldwide. It’s not a third-party IT service company; it’s an absolute product-and-capability-led captive center. The organization focuses on innovation, customer-centricity, and operational excellence to support better health outcomes globally. Bupa’s Global Capability Centre (GCC) plays a strategic role in driving technology transformation, enterprise operations, and digital delivery for global teams.


Role Summary

We’re hiring a PMO (7–8 yrs) to partner with our Head of Technology in the GCC. You’ll run portfolio governance, delivery oversight, and executive reporting, turning complex tech delivery data into clear decisions. You should bring strong Power BI / Excel / PowerPoint skills, Jira / Confluence experience, excellent communication, and the ability to work independently with ownership. GCC / global stakeholder experience is a plus.

Role Purpose

We are seeking hands-on, outcome-driven PMO professional to partner with the Head of Technology in our GCC. The role will drive portfolio governance, delivery oversight, data-led reporting, and operating cadence across strategic technology programs. The ideal candidate combines strong analytical aptitude and data presentation / storytelling skills, understands technology landscapes, communicates crisply with senior stakeholders, and operates with ownership and minimal supervision.

Key Responsibilities

Portfolio Governance & Planning

  • Establish and run portfolio governance (intake, prioritization, roadmaps, dependency mapping, capacity planning).
  • Maintain the tech portfolio backlog, OKRs / KPIs, and quarterly planning artifacts.
  • Ensure alignment between GCC execution plans and global technology strategy.

Delivery Oversight & Execution Control

  • Track program milestones, risks/issues, decisions (RAID), scope changes, and benefits realization.
  • Standardize status reporting and create executive-ready dashboards and narratives.
  • Partner with Engineering, Product, Security, and Enterprise PMO to unblock dependencies.

Analytics & Reporting

  • Build clear, insight-led reports and visuals in Power BI / Excel / PowerPoint for leadership and global stakeholders.
  • Drive data quality and a single source of truth across Jira / Azure DevOps / Confluence.
  • Translate delivery data into actionable insights (e.g., cycle time, velocity, burn-down, variance metrics).

Financials & Vendor Management

  • Track budgets, forecasts, and variance support investment cases and ROI reporting.
  • Coordinate SOWs, invoicing, and performance visibility for vendors / partners.

Process & Tooling

  • Define and continuously improve ways of working (Agile/Hybrid), templates, and playbooks.
  • Administer and optimize usage of Jira / Confluence / Azure DevOps / Smartsheet / SharePoint.
  • Support change management and adoption across teams.

Stakeholder & Communication Management

  • Coordinate cross-functional stakeholders across the GCC and global HQ; manage leadership updates, operating rhythms, and decision forums.
  • Draft crisp exec communications (steerco packs, one-pagers, memos) with strong narrative clarity.

Operating Cadence of the Technology Org

  • Run leadership cadences (weekly ops reviews, monthly portfolio reviews, quarterly planning).
  • Ensure agendas, pre-reads, action tracking, and outcomes are consistently delivered.

Must-Have Qualifications

  • 7–8 years of PMO / Program Management experience within technology organizations (GCC experience preferred).
  • Strong analytical aptitude and data presentation/storytelling skills (Power BI / Excel / PowerPoint).
  • Ability to understand technology concepts (cloud, APIs, data platforms, DevOps / CI-CD, SDLC / Agile).
  • Demonstrated ownership, bias for action, and ability to work independently in ambiguous environments.
  • Excellent communication skills - executive-ready writing and presentation; able to simplify complex topics.
  • Proven stakeholder management across senior leadership, product, engineering, and external partners.
  • Hands-on with Jira / Confluence (or Azure DevOps) for tracking, reporting, and portfolio views.

Good-to-Have

  • Experience in a Global Capability Center supporting global stakeholders across time zones.
  • Certifications: PMP / PRINCE2, CSM / SAFe, ITIL (plus).
  • Exposure to financial tracking, benefits realization, and vendor governance.
  • Experience setting up OKRs, RACI, and portfolio dashboards.
  • Bachelor’s in Engineering / Computer Science or related; MBA is a plus.

Key Performance Indicators (KPIs)

  • Delivery Health: % initiatives on time / scope; schedule / cost variance; dependency resolution SLAs.
  • Portfolio Insight Quality: Accuracy and timeliness of dashboards / reports; data quality score.
  • Stakeholder Satisfaction: Leadership CSAT / NPS for PMO services effectiveness of governance forums.
  • Financial Hygiene: Budget forecast accuracy (e.g., within ±5%); timely vendor invoice processing.
  • Risk Control: % risks / issues with active mitigations; audit findings closure on time.
  • Operating Cadence: On-time pre-reads, action closure rates, and decision turnaround.

Tools & Environment:

  • Planning & Tracking: Jira, Confluence, Azure DevOps, Smartsheet
  • Data & Reporting: Power BI, Excel (advanced), PowerPoint (executive storytelling)
  • Collaboration: SharePoint, Teams, Miro / Mural
  • Methods: Agile / Scrum / SAFe, hybrid governance, PMBOK / PRINCE2 frameworks

Behavioral Competencies:

  • Ownership & Accountability: Self-starter, dependable, follows through.
  • Structured Problem Solving: Breaks ambiguity into clear steps; data-first approach.
  • Communication & Influence: Tailors message to audience; secures alignment and decisions.
  • Learning Agility: Quickly absorbs new tech / business domains proactive in improving processes.
  • Integrity & Confidentiality: Handles sensitive information responsibly.

Working Model:

  • Hybrid with flexibility for global time-zone collaboration as needed.
  • May require occasional travel to partner sites or global HQ.
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Online advertising
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Sr. Online Marketing Manager is responsible for coordinating and implementing SEO, SMO & SEM strategies for the organization. The correct person will be goal oriented, possess exceptional attention to detail, and have outstanding interpersonal skills. Key Management Areas of Responsibility  Define requirements, tasks, and resources associated to SEO strategy.  Manage and execute implementation of SEO strategy.  Communication to team and management on strategy/project development, timelines, and results.  Collaborate on strategy and goal definition for success.  Keep pace with SEO, search engine, social media and internet marketing industry trends and development.  Contribution to the company blog and at least one social media community. Key Functional Areas of Responsibility  Develop a strategy for the improvement of organic search ranking and the maximization of ROI  Perform keyword research in coordination with business objectives to optimize existing content and uncover new opportunities.  Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.  Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific.  Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers).  Develop and implement link building campaigns.  Develop, manage and execute communication/content strategies via social communities in coordination with business goals.  Implement and administer search engine programs (XML sitemaps, shopping feeds, webmaster tools).  Monitor and evaluate search results and search performance across the major search channels in order to improve rankings.  Research and administer social media tools in support of organization’s social media strategy.  Monitor and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies.  Communication to team and management on project development, timelines, and results.  Manage a team of content writers, link builders, and social media marketers.  Watch popular SEO publications and blogs to stay updated on the latest innovations, tools, and techniques.  Manage and monitor growth by implementing campaign solutions; build campaigns, monitor and optimize for performance and work towards marketing objectives, Taboola/Yahoo Gemini/Outbrain/Revcontent Ads.  Manage the implementation, tracking, and measurement of integrated digital marketing campaigns within the timelines and budgets.  Provide creative copy suggestions and graphical ad templates. Professional Competencies  Passion for SEO and overall internet marketing.  Outstanding ability to think creatively, strategically and identify and resolve problems.  Ability to foster strong client relationships at various levels.  Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere.  Ability to clearly and effectively articulate thoughts and points.  High levels of integrity, autonomy, and self-motivation.  Excellent analytical, organizational, project management and time management skills. Professional Skills & Qualifications  7+ year’s experience in Search Engine Optimization (SEO) and Social Media Optimization (SMO).  Strong understanding of SEO & SMO process.  Should have experience in running SEM campaigns.  Experience working with popular keyword tools (Google, WordTracker, Keyword Discovery, etc).  Experience working with CMS and building/administering content in multiple CMS environments.  Experience with A/B testing and other testing metrics.  Knowledge of HTML/CSS and website administration.  High-level proficiency in MS Excel, PowerPoint, and Word.  Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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