Technical Project Manager (SaaS)

We are looking Salesforce developer who can Develop and maintain Salesforce applications, focusing on advanced Apex programming and Lightning Web Components.

Handle large data volumes and ensure performance optimization.

•Utilize Salesforce APIs (REST, SOAP, Bulk APIs) to integrate with external systems securely and efficiently.

•Design and implement complex Flows, validation rules, and process automation solutions.

•Configure middleware platforms for seamless data flow between Salesforce and other systems.

•Troubleshoot Salesforce configuration, custom development, and integration issues.

•Collaborate with cross-functional teams to gather requirements and deliver custom solutions.

•Perform code reviews and ensure development best practices.

•Create and maintain technical documentation.

•Identify opportunities for automation and optimization

Roles and Responsibilities:

1. Support Cybersecurity Assessments:

o Assist in conducting cybersecurity governance risk assessments for

applications.

o Help in the preparation and review of the Cybersecurity Governance

Assessment Questionnaire (CGAQ).

o Ensure all necessary information is collected and documented accurately.

o Provide guidance and support to ensure understanding and compliance with

cybersecurity requirements.

2. Issue and Exception Management:

o Track and follow up on issues and exceptions identified during assessments.

o Ensure timely closure of findings from assessments and audits.

o Document and report the status of issues and exceptions to relevant

stakeholders.

3. Documentation and Reporting:

o Assist in maintaining accurate records of assessments, issues, and exceptions.

o Maintain contact with with IT and Business to ensure customer satisfaction

#HiringNow

We are looking "MSBI Developer" for Reputed Client @ Chennai Permanent Role.

Experience: 2 - 5 Yrs

Roles & Responsibilities:

• Have good knowledge SSIS & SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.

• Strong in Business Intelligence (BI) and Other reporting tool

• Strong in RDBMS concepts.

• Hands on experience in SSIS / SSRS Projects.

• Capable of troubleshooting common database issues

• Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations

• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

• Tuning T-SQL queries to improve performance.

• Refine and automate regular processes, track issues, and document changes

• Hands on experience in TFS & Agile process is added advantage.

Qualifications:

• Bachelor or Master degree in Computer Science, Engineering or a related subject

• Proven Software Development experience of 2-3 Years in designing and developing applications using SSIS and SQL Server

• Extensive Knowledge: SQL Server Integration Services (SSIS) / SQL Server/ SSRS , Any reporting development knowledge, Data Modelling

• Strong in RDBMS and Writing SP / Functions

• Minimum 2-3 years’ experience working in SQL Server development activity and SSIS/SSRS development or above.

CTO + CoFounder wanted for our Tech startup where we're trying to build Connected Mobility in parallel to a "short videos app" meant for dashcam videos getting recorded straight from the user's smartphone. So you can say we're a TikTok of dashcam videos at the front.

Expecting the individual is capable & willing to work on these below languages-

Our backend codes are in CakePHP,
Admin Panel in Laravel,
Android is in Java.
No iOS app yet but we plan to roll it out soon.

Hence, we're expecting the CTO to be having fair idea/expertise about these languages. Also, we don't have an iOS app at this point, but it would be benefecial if there's a fair knowledge about iOS apps as well. Also, since the server being used is AWS we are hoping the person knows how to efficiently utilize various features of the same while linking the things.

Proposed Salary may be available only after angel investor, VCs come on board.

About the role

We’re looking for a passionate Market Research Associate, with an analytical mindset and thrust to constantly thrive with current market trends.

As a Market Research Associate you will be responsible for providing actionable insights by conducting detailed market research to provide in-depth analysis of the current market trends, competitive analysis, market share across our line of products - Scalefusion, NuovoPay, and NovoTeam.

What will you do?

• Develop a good understanding of the SaaS industry and perform in-depth analysis to evaluate the current market trends.
• Demonstrate ability to track and analyze global market development, competitive landscape, impact of economic trends on the industry, business scenario and growth prospects
• Provide analytical interpretation of the data to conceptualize and build perspectives based on industry trends and their impact
• Identify and understand change-causing trends that impact our market, as well as industries related to our products.
• Perform valid and reliable market research on competitors’ products & services and turn into actionable insights for product and marketing managers.
• Help our sales & marketing team to generate effective strategies based on secondary market research.
• Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
• Understand target market characteristics and map its needs with the offerings
• Research, curate and build database(accounts & contacts) using lead generation tools like LinkedIn Sales Navigator, Zoominfo, Lusha  etc to fuel sales pipeline
• Identify prospective industry events, trade shows, networking events and opportunities

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

**Work remotely / Work From Home with BigStep Technologies throughout your tenure**

Desired candidates must have 8+ years of total experience in backend development with good expertise in MEAN Stack (MongoDB, ExpressJS, AngularJS, Node.js) and JavaScript, along with strong development and coding skills, good analytical and problem-solving skills.

Roles and Responsibilities :

What You'll Do

• Create the system architecture for any product from scratch as well as drive it for more than one development teams
• Design and deliver solutions that enable fast and efficient deployment of quality code to production
• Document the architectural blueprint and end to end design through flowcharts and diagrams.
• Set coding standards for development teams and ensure all released code is following standards
• Oversee the code review process, performing reviews when necessary
• Establish strong communication channels and relationships with the development teams, supporting them throughout the release cycle
• Continuously evaluate the existing software to identify areas of improvement and ensure architectural integrity as additional features are added.
• Lead DevOps and implement tooling and process improvements when you identify gaps
• Work with various stakeholders and identify the scope of the work, provide high level estimations, create a timeline and come up with the approach and design for the same.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform.
• Coach and mentor the development teams to improve the overall expertise and skills of the team.
• Take care of the development of critical components and POCs for new technologies to be used.
• Deliver high quality deliverables individually/as a team adhering to industry best practices.
• Troubleshoot any errors or issues that arise in the application/infrastructure components quickly and efficiently.

What You Bring

• 8+ years in software development or product engineering
• Proficient in MEAN Stack
• Good experience in backend development with Node.js
• Expertise in developing RESTful APIs
• Have created multi-transactional and highly redundant systems from ideation to production
• Customer-centric mindset
• Expertise in Agile SCRUM best practices
• Expertise in implementing front-end of applications using HTML5, Angular.js
• Proficient in MVC, OOPS concepts, Web Development Concepts, HTML, JSON, REST API development
• Strong coding skills, good analytical and problem-solving skills
• Ability to break down complex technical concepts into something digestible by non-technical stakeholders

**Work remotely / Work From Home with BigStep Technologies throughout your tenure**