Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates | The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be : • Attend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: • Good communications skills • Ability to listen and active problem-solving skills • Good interpersonal skills • Ability to handle pressure Preferred : Experience with International Process
Location: Bangalore Location : Bangalore No of profile : 1 Year of Exp : 1-2 years JD : - Will be responsible for Strategic Financial Management and Business Control with high quality and efficiency. - Will also ensure that all statutory compliance are handled satisfactorily and in a timely manner - Manage all accounting operations including Billing, A/R, A/P, GL and prepare and publish timely MIS - Develop and document business processes and accounting policies to maintain and strengthen internal controls - Handling Internal & External Auditors - Investor Reporting Skills : - CA (Chartered Accountant) with 1-2 years experience - Thorough knowledge of accounting principles and procedures - Experience with creating financial statements - Excellent Excel skills - Experience with general ledger functions and the month-end/year end close process. - Understanding of processes and automation to improve productivity of team and improve accuracy.
This is an operations leadership role with responsibility of delivering a robust deployment and performance of the product for a large client. You will be leading a team of Operations Associates and be responsible for end-to-end quality deployment of our core product in large scale manufacturing industries. You will be the custodian of field trials, business process mapping, change management, training and user adaption. Overview of the Role: • Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions. • Manage all external stakeholders and ensure successful deployments of the product. • Effectively interact with senior executives of clients and • Develop and continuously update/improve the training material and its communication. • Build an operational roadmap for the client to internalise our enterprise product. • Ensure operational excellence and improvement and deliver on all operational KPIs. • Build, train and manage the team performance. Ensure cost control and optimisation. • Work closely with the product team and business development team and contribute towards setting the product KPIs, core specifications and deadlines. Requirements: • Someone who is a quick learner and enjoys challenges of a fast-moving environment • Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution. • Excellent interpersonal skills and capability to leverage that in driving decisions. • Minimum 3 years of experience in operations or process improvement roles. Experience in the core manufacturing space is preferred. Personality Adjectives: Assertive and persuasive, analytical and a problem solver, good leader, go-getter, calm under pressure and adaptable.
Roles and responsibility: Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses. With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes. Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to Happay and our clients. The position will require the reviewing of complex/unique situations regarding refunds, chargeback and fraud patterns in order to take actions about these issues. Recommend product, process, and tooling improvements. Time distribution: 60% hands-on refund and chargeback processing 20% in building and sustaining relationships with acquirers 10% in daily reconciliation using Visa and MasterCard reports and files 5% in preparing daily, weekly and monthly reports 5% in improving the product by giving meaningful input to the product team Candidate Profile: Must have skill sets: 2+ years Demonstrated proficiency in customer service, fraud investigation, fraud prevention and chargebacks Experience in financial services and/or risk management, is a must Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of issuer billing, refunds and the analysis of card transactions. Knowledge of MasterCard and Visa Operating rules and regulations must Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently Well-developed accuracy, analytical, organizational, and written and verbal communication skills
The Mumbai Film Festival /Mumbai Academy of Moving Image (MAMI) is looking for a dynamic professional who is deeply interested in creating, designing and engaging with diverse film based activities across the year. Job Description 1) Conceptualise and pitch a detailed programme of events that the academy can organise along with necessary production requirements for each event. The focus would be to - Cultivate a 'new' audience and take our activities to all parts of the city. This could also involve tapping the school and college space. - Offer more than just film screenings to the already existing audience - Identify the gaps and create a platform for skill-enhancement by planning workshops around the same - Create events that bring together other visual arts and cinema - Focus on enhancing the overall experience with each event organised by the club 2) Curate and design the flow of events for one complete financial year 3) Present a financial model and budget for the gamut of activities we plan 4) Initiate and plan relevant tie-ups and partnerships 5) Produce the events and manage on-ground activities 6) Manage and collate necessary user-data pertaining to the events
We seek an eCommerce Catalog Specialist who will help content team to present fashion products in the most compelling manner. The ideal candidate is self-starting, detail-oriented, and most importantly, fascinated by latest fashion and the stories that can be told about them online. Responsibilities include:- * Categorizing products for easy search on our site/App. * Working closely with catalog associates to create product catalog. * You will also be required to research other e-commerce or brand websites to procure additional content for products the team is building. Skills required:- * Strong communication skills * Good familiarity with Microsoft Excel (and/or Google Sheets) * Preferably good fashion knowledge Requirements: *Bachelor’s degree in any discipline. *06 Months years of experience in catalog processes. *Experience in Content or Copy Writing (i.e) ( Product description / Style Notes) *Experience handling fashion categories will be preferred.
We are currently looking for an accountant who is passionate towards his work. The individual should not only carry his job duties but also identify and take steps for new scope of improvement in his space. 1) General ledger & Bank Reconciliation Statement 2) Maintain accounts Routine 3) Finanlization and payment of statutary dues (GST, TDS, PT, EPF) 4) Audit coordination both internal and statutatry
TCH Foods is the parent company for "The Country House Cafe", located in Elgin road, Kolkata. Its a 40 seater coffee shop serving italian cuisine and a full range breakfast menu. Looking for a restaurant manager to handle operations, maintain guest relationships, handle staff, etc.
Illuminei is a diversified Engineering services company in the Clean Energy space currently supporting India, the US and Europe in fulfilling their Energy requirements. We need an agile leader who can accomplish tasks in tight timelines with limited supervision and will be ready to form a team later. Responsibilities Coordinate internal resources and third parties/Client's for the flawless execution of projects Ensure that all projects are delivered on-time and with great quality Ensure resource availability and allocation Followup with new clients to get them up to speed with our internal workflow. Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and followup with them on timely basis to learn the status of the Projects. Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Requirements: Excellent communication skills as he/she will be dealing with Clients in US Any Engineering Degree Minimum 2 years of work experience Able to work night shifts
Agrosiaa is a pioneering online shopping platform for all the agricultural products available under the sun. Whereas for a buyer, may be a farmer or an urban gardener, Agrosiaa serves as a dedicated-to-agriculture shopping mall with the widest range of products of different categories. We have anything and everything related to the field of Agriculture. Right from variety of seeds to machinery to books, Agrosiaa is a dedicated marketplace for the buyers and vendors alike. We aim to give our customers a maximum choice and a great platform to the vendors to showcase any number of products they want.