Associate Project Manager

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

• Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
• Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
• Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

• Respond to customer queries via email and phone in a professional and timely manner.
• Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
• Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

• Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
• Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
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Required Skills:

• Strong numerical and analytical ability; comfort with handling data and making calculations.
• Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
• Excellent communication (verbal and written) in English; additional language proficiency is a plus.
• Ability to handle pressure and multitask efficiently in a fast-paced environment.
• Strong organizational and time-management skills.
• Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Working Days: 6 days/week

Timing: 11am-9pm

#masstort specialist!

We're looking for an experienced professional to handle complex masstort litigation, manage multiple cases, and effectively communicate with clients. Your expertise will be crucial in navigating intricate legal issues and achieving successful outcomes. If you have a strong background in masstort law, excellent organizational skills, and a passion for justice, we want to hear from you. This is a fantastic opportunity to make a significant impact and grow your career in a dynamic and supportive environment.

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications

‍Expected to manage the product plan, engineering, and delivery of Xoxoday Plum. Plum is a rewarding and incentives infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises of 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones, and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture ( Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc).

• Manage a senior tech team of more than 5 direct and 25 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have at least 7+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, full-stack developer with modern architecture.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• JavaScript, SQL, NoSQL, PHP
• Frameworks like React, ReactNative, Node.js, GraphQL
• Databases technologies like ElasticSearch, Redis, MySql, Cassandra, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. You'll report to the co-founder directly.

‍A wholesome opportunity in a fast-paced environment with scale, international flavour, backend, and frontend. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

‍A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

‍We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Video & Graphic Designer - Illusto 

About Us 

VideoVerse is a video technology company that is building a suite of powerful AI-based video tools for both enterprises and individual content creators. 

• Magnifi, our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and content distribution in a multichannel world. Our flagship offering uses AI/ML technology to help Sports and Entertainment broadcasters create key moment clips from Livestream videos and post them to social media and apps instantly. For our clients, this has meant 4.2x higher engagement, a 60% increase in viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings.
• Styck and Illusto, our consumer products, make it easy for influencers, small businesses, and just about anyone with access to a web browser to easily stream video to multiple platforms, and edit clips online with speed, ease, and increasingly, the power of AI. 
• We are revolutionizing how content is created, distributed, and consumed, helping enterprises and individuals create impact and tell immersive stories across all media genres.

We are a fast-growing, diverse, and vibrant team that works hard and are passionate about our vision. We work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.

Videoverse recently raised 46.8 Million in series B funding and is hiring across all positions. 

Why work with us 

• We are passionate about our vision and our product and have a young, diverse, and vibrant team working towards this vision. 
• We work with some of the biggest names in broadcasting
• We work on some of the biggest sporting events in the world
• We are growing daily-we have scanned 1650m videos, delivered 4.2x higher engagement and 60% growth in viewership time for our clients, along with 1280 Mn hours of manual labor saved 

What are we looking for

We are seeking a talented Graphic Designer with expertise in Illusto, Adobe Photoshop, and video editing to join our growing tech company. The ideal candidate will have a strong portfolio showcasing their design skills and experience creating visually stunning graphics for digital mediums, as well as motion graphics and video editing skills.

Responsibilities

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• Collaborate with our marketing and product teams to create graphics and designs for web and mobile platforms.
• Design engaging and effective marketing materials, including email campaigns, social media graphics, digital ads, and concept videos.
• Create visual elements for our website and other online channels.
• Design and create motion graphics and animations for various digital media platforms.
• Edit and produce video content for internal and external use.
• Stay up-to-date with the latest design trends and software tools to continually improve the quality of our work.

Background

• Expertise in Adobe suite including Adobe Photoshop, illustrator, after effects and premiere pro Willingness to learn and gain expertise in new tools is a must-have. 
• Proven experience in designing content for all social media platforms and website
• Experience creating motion graphics and animations for digital media.
• Strong portfolio showcasing your design skills and projects.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to work independently and manage multiple projects simultaneously.
• A bachelor's degree in graphic design or related field is preferred.

What we offer 

• Opportunity to work with a dynamic team 

• Opportunity to grow along with the brand 

• Opportunity to work in the exciting space of content & broadcasting, with the biggest names in this space 

Location: Mumbai