Data Analytics●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.
● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.
● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.
● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).
● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
● Perform other duties as assigned by management.
The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Work Experience Requirement
●Must have prior QA Lead experience in BPO set up
● Experience working in performance based setting
● Demonstrate leadership capability
● Provide mentorship to QA
● Strong analytical and problem solving skills
● Has a comprehensive understanding of QA concepts and principles.
● Basic to Proficient knowledge on data reporting and analysis.
● People management and development skills
● Project Management
● Proficient in Microsoft Excel
● Must be willing to report onsite in Cambodia
Salary Php80,000
INR 117,587
Subodh Popalwar
Software Engineer, Memorres
About LNW TECHNOLOGY CO LTD
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Required:
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- Exposure in Flask APIs for building Rest APIs
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Company Profile:
Website : www.wissen.com
Wissen Thought leadership : https://www.wissen.com/articles/
https://www.youtube.com/watch?v=H_rLmHvlOKg
Employee Speak: https://www.ambitionbox.com/overview/wissen-technology-overview
LinkedIn: https://www.linkedin.com/company/wissen-technology
React Native
Android DevelopmentShe/he would be responsible for independently handling assigned tasks. All discussed and agreed upon timelines must be adhered to with stringency and discipline. The incumbent should possess the proficiency to develop Apps on the android platform with minimum supervision.
KRAs
● Experience in native android development and React Native.
● Work on assigned tasks to ensure their timely completion.
● To ensure best coding practices are followed in the code.
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Behavioural Competencies:
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Experience:
Relevant Experience should be 3.5years+.
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Handle Objections.
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Daily monitoring of Individual as well as a team activity
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• To thrive in a fast paced working norm and manage multiple deliverables simultaneously.
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Must Have
• In depth technical knowledge of S/4HANA eco-system, F&A, BRIM • SAP GRC experience a definite Plus.
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• Familiar with SAP testing strategy.
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kindlife is the world's first well-being ecosystem that enables conscientious consumers with the largest community of well-being experts, brands, and content creators. kindlife platform houses more than 150+ kinder brands in beauty, nutrition, and home care and has a thriving community of well-being experts and enthusiasts. We believe it is essential to be kind and in that pursuit, we bring together all products that are kind to you, kind to those around you, and kind to the environment. For us, any move; big or small; on the well-being spectrum is a kindmove and must be celebrated.
About the role:
- Responsible for writing creative content for beauty brands and improving the quality of content on the website
- Writing blog posts and marketing copy to promote our products and service
- Update our website and social media pages with new content
- Proofread, re-structure, and edit articles by content writers
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- Hands-on experience with Content Management Systems
- Manage the editorial calendar and ensure timely publication
- Improve illustration in collaboration with marketing and design teams
- Proven work experience as a Content Editor, Web Editor, or similar role
- Excellent writing and editing skills in English
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What We're Looking For:
- 2-4 years of significant knowledge across content, beauty, and lifestyle
- Critical thinking and the ability to quickly assess opportunities and challenges
- Ability to set long-term strategy, clear goals, and KPIs
- Excellent organization and communication skills
- Experience being a team player collaborating across departments
- Ability to manage multiple projects simultaneously and prioritize demands
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- Self-direction and an ability to manage ambiguity
- Experience managing and nurturing junior team members
What It's Like To Work Here:
kindlife is at its best when every member of our crew feels respected, included, and heard-when everyone can show up as themselves and do their best work every day.
We are a purpose-driven company and work towards empowering the crew to reach their full potential. We live up to our purpose by employing the following behaviors.
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- We execute: We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Visit us at: https://kindlife.in/ or join the conversation here :
- Instagram: https://www.instagram.com/kindlife.in/
- YouTube: https://www.youtube.com/channel/UCB2jIIGdFEhHKeoddqfP-Gg
Do a reference check with a crew member. We'll keep it anonymous, we promise!
Apply now!
Job Responsibilities:
This role requires you to work on Linux systems and their associated services which provide the capability for IG to run their trading platform. Team responsibilities include daily troubleshooting and resolution of incidents, operational maintenance, and support for proactive and preventative analysis of Production and Development systems.
- Managing the Linux Infrastructure and web technologies
- Patching and upgrades of Redhat Linux OS and server firmware.
- General Redhat Linux system administration and networking.
iii. Troubleshooting and Issue Resolution of OS and network stack incidents.
iv. Configurations management using puppet and version control.
v. Systems monitoring and availability.
vi. Web applications and application routing.
vii. Web-site infrastructure, content delivery, and security. - Day to day responsibilities will include: Completing service requests, responding to Incidents and Problems as they arise as well as providing day to day support and troubleshooting for Production and Development systems.
3. Create a run book of operational processes and follow a support matrix of products.
4. Ensuring Internal Handovers are completed, and all OS documentation is updated.
5. Troubleshoot system issues, plan for future capacity, and monitor systems performance.
6. Proactive monitoring of the Linux platform and ownership of these tools/dashboards.
7. Work with the delivery and engineering teams to develop the platform and technologies, striving to automate where possible.
8. Continuously improve the team, tools, and processes, support regular agile releases of applications and architectural improvements.
9. The role includes participating in a team Rota to provide out-of-hours support.
Person Specification:
Ability / Expertise
This position is suited to an engineer with at least 8 years of Redhat Linux / Centos Systems Administration experience that is looking to broaden their range of technologies and work using modern tools and techniques.
We are looking for someone with the right attitude: -
Eager to learn new technologies, tools, and techniques alongside applying their existing skills and judgment.
• Pragmatic approach to balancing different work priorities such as incidents, requests and
Page Break troubleshooting.
- Can do/Proactive in improving the environments around them.
• Sets the desired goal and the plans to achieve it.
• Proud of their achievements and keen to improve further.
This will be a busy role in a team so the successful candidate’s behaviors will need to strongly align with our values:
• Champion the client: customer service is a passion, cultivates trust, has clarity and communicates well, works with pace and momentum
• Lead the way: innovative and resilient, strong learning agility and curiosity
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness, and organization, Flexible and adaptable
The successful candidate will be able to relate to the statements above and give examples that back them up. We believe that previous achievements signpost a good fit at IG.
Qualifications
Essential:
• At least 4 years’ Systems Administration experience with Redhat Enterprise Linux / Centos 5/6/7 managed through a Satellite infrastructure.
• Managed an estate of 1000+ hosts and performed general system administration, networking, backup, and restore monitoring and troubleshooting functions on that estate.
• 1 Years of experience with scripting languages (bash/Perl/Ruby) and automating tasks with Puppet and Redhat Satellite. Experience with custom RPM generation.
• Strong analytical and troubleshooting skills. You will have resolved complex systems issues in your last role and have a solid understanding of the tools needed to do so.
• Excellent Communication (Listening, speaking, the transmission of concepts with/without examples, etc).
• Calm under pressure and work to tight deadlines. You will have brought critical production systems back to life.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres