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LNW TECHNOLOGY CO LTD logo
Senior QA Specialist
LNW TECHNOLOGY CO LTD's logo

Senior QA Specialist

Joys Thong's profile picture
Posted by Joys Thong
2 - 5 yrs
₹2L - ₹4L / yr
Cambodia
Skills
Software Testing (QA)
Game Testing (QA)
Mobile App Testing (QA)
Project Management
skill iconData Analytics

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.


● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).


● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.


● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.


● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.


● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.


● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).


● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.


● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.


● Perform other duties as assigned by management.


The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 


Work Experience Requirement


●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia


Salary Php80,000


INR 117,587


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About LNW TECHNOLOGY CO LTD

Founded :
2022
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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About SmartDocs

SmartDocs is a 16-year-old, profitable, bootstrapped enterprise SaaS company providing procurement and spend management solutions to large enterprises globally. We compete head-to-head with SAP Ariba and Coupa, serving 26 enterprise customers—primarily major US infrastructure organizations whose operations depend on our platform processing millions of dollars in procurement transactions daily.

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People who were associated with US tolling system, spend management platform or Vendor Management system is highly preferable.


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The Ideal Background

We're specifically seeking technical leaders with entrepreneurial battle scars—those who've been founding engineers, technical co-founders, or early engineering leaders who built something from scratch. You understand what it takes to ship quality software when every decision matters. You've made tough technical calls with real consequences. You know the difference between perfectionism and pragmatism because you've lived both.


You might be


•       A technical co-founder or founding engineer who took a startup from idea to production

•       An early engineering leader (first 5-10 hires) who architected and scaled a product

•       A tech-savvy entrepreneur who built and shipped a technical product to real customers

•       A CTO or Engineering Director from a bootstrapped, capital-efficient company

•       Someone who worked shoulder-to-shoulder with founders/CEOs on mission-critical applications where system reliability directly impacted business survival



What matters most: You've built something significant with your own hands, made critical technical decisions with constrained resources, and understand the weight of engineering choices when real customers and revenue depend on your platform.



We value entrepreneurial experience—whether your venture achieved unicorn status, profitability, got acquired, or taught you invaluable lessons through a pivot or wind-down. What we care about is that you were in the arena making things happen.

The Technical Must-Haves

This isn't about checking boxes—we need someone who can actually architect, build, and fix things when necessary:


Core Technical Requirements

•       7-15 years of hands-on software engineering experience

•       Someone who have experience with products or projects in US tolling system, Vendor management system or spend Management.

•       Expert-level proficiency in:

• Java and Spring Boot (not just familiarity—you've architected and built production systems)

• MongoDB (you understand document design, indexing, performance optimization)

• React or Angular (you can jump into frontend code when needed)

•       Exposure to Azure (VMs, cloud services, deployments)

•       Experience with mission-critical applications where system failures have serious business consequences

•       3-5+ years leading engineering teams—you've managed managers and scaled teams


The "Founder/Builder" Technical DNA

•       You've written production code recently—not just reviewed it from a distance

•       You understand technical debt as business trade-offs, not engineering failures

•       You've made build-vs-buy decisions with real budget constraints

•       You know how to extract maximum value from lean teams

•       You've shipped features with imperfect information and learned fast

•       You've worked directly with business stakeholders (founders, CEOs, customers) translating technical complexity into business outcomes


The Role: What You'll Actually Do

Engineering Leadership (Not Just Management)

•       Lead 4 engineering managers and 15+ engineers building our Java/Spring Boot/MongoDB/Angular platform

•       Own end-to-end execution: from sprint planning to production deployment to customer success

•       Make real-time technical decisions—architecture reviews, production incident response, technical feasibility assessments

•       Balance feature delivery against technical debt with P&L consciousness (like an owner, not just an employee)

•       Roll up your sleeves when critical issues need senior technical intervention

Building World-Class Operations (Without Corporate Bureaucracy)

•       Implement engineering processes that actually improve velocity (not ones that look good on slides)

•       Establish meaningful metrics—code quality, deployment frequency, incident response times, team velocity

•       Build CI/CD pipelines, automated testing, and deployment automation from scratch or improve existing ones

•       Create engineering standards that balance enterprise requirements with startup agility

•       Scale processes from 15 to 50+ engineers without losing execution speed or creating red tape

Strategic Partnership with Leadership

• Report directly to our CTO—partner on technical strategy and architecture decisions

•   Work closely with CEO on company trajectory, R&D transformation, and growth initiatives

• Translate technical constraints and opportunities into business language for stakeholders

• Collaborate with Product Management on roadmap prioritization and technical feasibility

•  Coordinate with US-based customers on implementations, integrations, and technical requirements

Technical Transformation Initiatives

• Consolidate customer-specific code branches into unified, maintainable codebase

•  Reduce technical debt systematically without stalling feature delivery

• Modernize legacy components while maintaining 99.9% uptime for enterprise customers

•  Build scalable architecture that supports future growth without over-engineering

•  Drive adoption of modern development practices that fit our business reality

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• Built credibility with the team through technical competence and decisive action

•  Identified top 3-5 process improvements and started implementation

•  Resolved at least one critical technical issue that was blocking progress

•       Established clear communication rhythms with engineering managers, CTO, and CEO

In 6 Months:

•       Engineering velocity measurably improved with new processes yielding results

•       Technical debt reduction roadmap defined and actively in execution

•       Team morale demonstrably high—engineers respect your technical judgment and leadership

•       Quick wins delivered that prove your impact to the business

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•       Engineering organization operates with startup efficiency and enterprise reliability

•       Processes scale to support 30-50 engineers without adding bureaucracy

•       Technical foundation is solid for next phase of company growth

•       You're the technical leader the CEO and CTO depend on for critical decisions

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✅  Comfort with ambiguity – You've operated without perfect processes or unlimited resources.

✅  Direct communication – You tell it straight, especially when delivering hard truths to leadership.

✅  Customer empathy – You've felt the pain of production incidents affecting real users and business operations.

✅  Pragmatic perfectionism – You know when "good enough now" beats "perfect later."

✅  Strategic thinking – You connect engineering decisions to business outcomes naturally.

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❌  Those seeking predictable 9-to-5 corporate roles with clearly defined swim lanes

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❌  Leaders who create process for process's sake rather than business value

❌  People who see engineering as separate from business success

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•       Enterprise customers – Major US infrastructure organizations depend on our platform for daily operations

•       Mission-critical systems – When we go down, procurement operations for major infrastructure companies stop

•       Technical challenges – Scaling, modernization, integration complexity—substantive engineering problems

•       Proven product-market fit – We're not searching for PMF; we're scaling what works

It's Rare

•       Bootstrapped DNA – We think like owners, not corporate employees spending someone else's money

•       Transformation opportunity – Build Silicon Valley-grade engineering in a profitable, established company

•       Direct impact – Your decisions directly affect company trajectory and customer success

•       Leadership access – Work directly with CEO and CTO, no layers of middle management or politics

•       Entrepreneurial environment – In a company with stability, revenue, and runway

It's Yours to Build

•       Autonomy – Implement processes your way (as long as they deliver results)

•       Growth path – Scale team from 15 to 50+ engineers as you prove the model works

•       Culture creation – Define the engineering culture and standards that will shape the company's future

•       Long-term impact – This is a career-defining role, not a stepping stone or a layover

•       Ownership mindset – Treated like a business partner, not just a hired hand

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•       ₹40-50 LPA (Fixed) based on experience, background, and entrepreneurial track record

•       Performance-based bonus tied to engineering KPIs, team performance, and company success

Professional Growth

•       Direct partnership with CEO and CTO on strategic initiatives and company direction

•       Budget for conferences, certifications, and continuous learning

•       Opportunity to build and lead team from 15 to 50+ engineers

•       Work on enterprise-scale technical challenges serving major enterprises

•       Shape the technical future of a company with real momentum

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•       Sustainable pace—we value intensity and focus during work hours, not burnout culture

•       Collaborative environment with low politics, high ownership, and straight talk

•       No VC pressure, unrealistic growth targets, or quarterly fire drills

•       Work with people who've chosen to be here, not waiting for their next opportunity

Stability Meets Opportunity

•       Profitable company with 16-year track record

•       Established customer base generating predictable revenue

•       Growth trajectory that's ambitious but sustainable

•       Resources to invest in the right talent and technology

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•       Database: MongoDB (Atlas)

•       Infrastructure: Microsoft Azure (VMs)

•       Integration: REST APIs, enterprise connectors

•       Serving: Enterprise companies across US time zones

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•       API-first architecture for seamless integrations

•       Enhanced observability, monitoring, and incident response

•       Multi-tenant platform evolution (longer-term strategic initiative)

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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