
●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.
● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.
● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.
● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).
● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
● Perform other duties as assigned by management.
The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Work Experience Requirement
●Must have prior QA Lead experience in BPO set up
● Experience working in performance based setting
● Demonstrate leadership capability
● Provide mentorship to QA
● Strong analytical and problem solving skills
● Has a comprehensive understanding of QA concepts and principles.
● Basic to Proficient knowledge on data reporting and analysis.
● People management and development skills
● Project Management
● Proficient in Microsoft Excel
● Must be willing to report onsite in Cambodia
Salary Php80,000
INR 117,587

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About the position:-
The Manager will be working in Intelligent Automation domain in a techno functional role and develop proprietary solutions on Appian BPM, IBM BPM, Java and RPA platforms. This Position will be required to work extensively with Audit business Teams for developing solutions using Appian BPM, Java and RPA platforms. Candidate should be able to work as an individual contributor as well as in leading the team on various technology aspect from programming and development point of view.
Broadly, the key responsibilities are:
- Design, Development, Architecture, Implementation and Support on end to end Business applications with Appian BPM platform.
- Adept to leading technologies preferably in BPM and RPA Domain.
- Collaborating with Business teams for process discussions and working closely with IT team for infrastructure and deployment.
Roles and responsibilities:
The Manager will be predominantly responsible to:
- Extensively involve at all phase of Technical planning & requirements gathering.
- Work with business and technology teams to analyze and assess automation feasibility.
- Manage Projects end-to-end using relevant development framework either SDLC or Agile.
- Lead team of Appian developers and making sure development is moving
- Ensure quality of development by closely working with developers and testing team..
- Work closely with IT technology and infrastructure team.
- Able to support and drive change management of existing processes as per new requirements using a structured change control process.
- Work with project leads on technology platform related issues and provide plausible suggestion for improvements.
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Essential skills:-
Education and Experience Requirements:
- B.E or B. Tech with IT/Computer Science/ related specialization.
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Job Title: System Administrator
Location: Gurgaon
Department: IT Support
Position Overview:
We are seeking a highly skilled and proactive System Administrator with a strong focus on Mac OS to join our IT team. The ideal candidate will be responsible for the deployment, management, and troubleshooting of Mac OS devices within our organization. This includes supporting Mac desktops, laptops, and servers, ensuring seamless integration with the network infrastructure, and providing top-tier support to end-users. The role requires a deep understanding of Mac OS, IT best practices, and the ability to collaborate effectively with cross-functional teams.
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Required Qualifications:
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Preferred Qualifications:
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Preferred Qualifications:
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We are a boutique IT services & solutions firm headquartered in the Bay Area with offices in India. Our offering includes custom-configured hybrid cloud solutions backed by our managed services. We combine best in class DevOps and IT infrastructure management practices, to manage our clients Hybrid Cloud Environments.
In addition, we build and deploy our private cloud solutions using Open stack to provide our clients with a secure, cost effective and scale able Hybrid Cloud solution. We work with start-ups as well as enterprise clients.
This is an exciting opportunity for an experienced Cloud Engineer to work on exciting projects and have an opportunity to expand their knowledge working on adjacent technologies as well.
Must have skills
• Provisioning skills on IaaS cloud computing for platforms such as AWS, Azure, GCP.
• Strong working experience in AWS space with various AWS services and implementations (i.e. VPCs, SES, EC2, S3, Route 53, Cloud Front, etc.)
• Ability to design solutions based on client requirements.
• Some experience with various network LAN/WAN appliances like (Cisco routers and ASA systems, Barracuda, Meraki, SilverPeak, Palo Alto, Fortinet, etc.)
• Understanding of networked storage like (NFS / SMB / iSCSI / Storage GW / Windows Offline)
• Linux / Windows server installation, maintenance, monitoring, data backup and recovery, security, and administration.
• Good knowledge of TCP/IP protocol & internet technologies.
• Passion for innovation and problem solving, in a start-up environment.
• Good communication skills.
Good to have
• Remote Monitoring & Management.
• Familiarity with Kubernetes and Containers.
• Exposure to DevOps automation scripts & experience with tools like Git, bash scripting, PowerShell, AWS Cloud Formation, Ansible, Chef or Puppet will be a plus.
• Architect / Practitioner certification from OEM with hands-on capabilities.
What you will be working on
• Trouble shoot and handle L2/ L3 tickets.
• Design and architect Enterprise Cloud systems and services.
• Design, Build and Maintain environments primarily in AWS using EC2, S3/Storage, CloudFront, VPC, ELB, Auto Scaling, Direct Connect, Route53, Firewall, etc.
• Build and deploy in GCP/ Azure as needed.
• Architect cloud solutions keeping performance, cost and BCP considerations in mind.
• Plan cloud migration projects as needed.
• Collaborate & work as part of a cohesive team.
• Help build our private cloud offering on Open stack.
Description:
Looking for experienced Software Developer with a strong background in SaaS product development. This role is crucial in driving the design and development of a modern accounting software for India.
The role gives you a unique chance to work on cutting-edge technology in an exciting, high-growth early stage startup that has a vision to revolutionize the way accounting is approached in India.
Key Responsibilities:
- Lead the development of end-to-end solutions that meet market needs.
- Architect, build, and maintain scalable, high-quality software.
- Write clean, efficient, and reusable code in multiple languages, such as Python and Node.js.
- Collaborate with cross-functional teams to bring products to life.
- Test, debug, and refine software based on feedback from users and analytics.
- Proactively research and evaluate new technologies and libraries that can enhance product features or improve development workflows.
- Create technical documentation for software systems.
Qualifications:
- A portfolio showcasing your contributions to projects or products that are currently in use by real people.
- Experience leading teams, particularly those recognized in hackathons or similar competitions.
- A “hacker hobbyist” attitude – enthusiasm for tackling diverse technical challenges.
- Proficiency in multiple programming languages, including Python and Node.js.
- Demonstrated ability to think independently about which tools, libraries, or frameworks to test and implement.
- A comprehensive understanding of the software development lifecycle.
- Excellent problem-solving skills and the ability to work with minimal supervision.
- Strong communication skills and the ability to work collaboratively in a team environment.
What We Offer:
- Competitive salary and equity package. As an early member of the team, you’ll be getting in on the ground floor where the equity portion of your compensation has significant upside.
- The opportunity to be a part of building something truly impactful and to shape the direction of a product with global potential.
- A flexible, dynamic work environment where your contributions are valued and celebrated.
- Professional and personal growth opportunities alongside a passionate and supportive team.
CTC: 25-40LPA based on experience
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.
We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.
To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js-based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.
Node.js Developer Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Node.js Developer Requirements:
- At least two years' experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
- 5+ years of relevant experience
- Design, implement and manage websites using WordPress
- Collaborate with members of a creative team
- Manage front-end and back-end website development
- Create WordPress plug-ins and themes
- Maintain well-documented, reusable, and transferrable code
- Troubleshoot and resolve website problems for clients and co-workers
- Stay abreast of new developments in software, trends, and practice
- Must have experience in managing media websites at scale.
- Proficiency using WordPress
- Expertise in HTML5, CSS3, JavaScript, and jQuery
- Experience using debugging tools such as Firebug and Chrome Inspector
- Strong understanding of front-end and back-end website development
- Keen attention to detail
- Good communication skills
Looking for DotNet FullStack Developer with experience between 7 to 12 years and Notice Period: Immediate to 30 days.
Experience in Angular 2 or above versions is Mandatory.
Experience in Azure in Must.
Expert-level knowledge of modern technologies and software development practices and patterns
Excellent oral and written communication skills
Strong interpersonal and teamwork skills
Must be flexible to new situations and challenges
Significant, demonstrated experience and expertise in the following technologies:
ASP.NET MVC/Web API, Entity Framework, SQL Server
Modern JavaScript frameworks such as React, Angular,
Object-oriented programming and design patterns
Infrastructure design and DevOps
Git and Gitflow
Strong consulting and communication skills. Ability to work effectively with various organizations in pursuit of problem solutions.
Proficient in authoring, editing and presenting technical documents.
Bachelor’s degree in Computer Science or related field.
Huge Requirements for Top MNC's!!
Walk in with Resume, walk out with offer letter,
One day interview process... two rounds of interview
Job Description :
• Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply
• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives
• Industry:BPO / Call Centre / ITES
• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
• Role Category:Voice
• Role:Associate/Senior Associate
• Employment Type:Permanent Job, Full Time
About The company:
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.
Role and Responsibility – Sales Champion
• Identifies business opportunities by identifying prospects
• Sells products by establishing contact and developing relationships with
prospects; recommending solutions
• Outbound calling on data collected through lead generation activities /
secondary data sources
• Daily follow-ups on older leads and work on new leads
• Maintains quality service by establishing and enforcing organization
standards
• Must be energetic, well-spoken, eager to close sales deals and generate
revenue for the organization.
Role and Responsibility – Customer Relationship Manager
• Act as relationship manager for the Paid customers of NoBroker
• Build sustainable relationships and trust with customer accounts through
open and interactive communication
• Identify and assess customers needs
• Service customer in finding the right tenant / house as per the requirement
of customer
• Dial outbound and attend inbound calls of customer and leads
• Use internal tools and methods to provide best possible service to the
customer
• Negotiate with leads on behalf of customer
• Keep customer up-to date on the progress of his account
• Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
Regards
Sravani N S.
HR-Executive
Sarjapur Road.










