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LNW TECHNOLOGY CO LTD logo
Senior QA Specialist
LNW TECHNOLOGY CO LTD's logo

Senior QA Specialist

Joys Thong's profile picture
Posted by Joys Thong
2 - 5 yrs
₹2L - ₹4L / yr
Cambodia
Skills
Software Testing (QA)
Game Testing (QA)
Mobile App Testing (QA)
Project Management
skill iconData Analytics

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.


● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).


● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.


● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.


● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.


● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.


● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).


● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.


● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.


● Perform other duties as assigned by management.


The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 


Work Experience Requirement


●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia


Salary Php80,000


INR 117,587


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Shubham Vishwakarma

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About LNW TECHNOLOGY CO LTD

Founded :
2022
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

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Shubham Vishwakarma

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