●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.
● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.
● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.
● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).
● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
● Perform other duties as assigned by management.
The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Work Experience Requirement
●Must have prior QA Lead experience in BPO set up
● Experience working in performance based setting
● Demonstrate leadership capability
● Provide mentorship to QA
● Strong analytical and problem solving skills
● Has a comprehensive understanding of QA concepts and principles.
● Basic to Proficient knowledge on data reporting and analysis.
● People management and development skills
● Project Management
● Proficient in Microsoft Excel
● Must be willing to report onsite in Cambodia
Salary Php80,000
INR 117,587
About LNW TECHNOLOGY CO LTD
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Bachelor’s degree in computer science or other technical/scientific discipline
● Solid experience with cloud environments like Azure, GCP, AWS
● Proficient with CI/CD tools such as CircleCI, Travis, Jenkins, Ansible, Terraform, Puppet, Chef
● Strong expertise in Serverless architecture, Kubernetes cluster, and service mesh.
● Strong hands-on experience with monitoring tools such as Prometheus
● Ability to program with one or more high-level languages, such as Python, Java, Ruby, and JavaScript
● Familiar with Git
● Experience with performance monitoring and optimization. Ideally worked on large scale e-commerce projects
Skills Required
1. Good with React Native
2. Some who has worked on consumer Apps
What does the core role include?
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
- Designing stateless components in React Native
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
1.Triage of security alerts that includes but not limited to malware, denial of service, unauthorized access, etc.
2. Conduct incident investigations on SIEM tools.
3. Perform threat hunting on networks to detect and isolate threats.
4. Knowledge of various security methodologies and processes, and technical security solutions (firewall, packet analysis, SIEM and intrusion detection systems)
5. Continuous optimization, tuning and monitoring of SIEM solution
6. Hands on experience around administrating and threat hunting on EDR, XDR, DLP and SIEM tools.
7. Ability to analyze endpoint, network, and application logs
8. Identify false positives, analyse reported spam, phishing, and suspicious emails and understanding of email security concepts: SPF, DMARC, DKIM
9. Immediate Joiners
- Contribute to architectural and design discussions.
- Design, Develop & Unit test features in the product.
- Ensure smooth and timely communication with both the internal and external stakeholders.
- Participate in estimations and ensure timely delivery of the features.
- Conduct peer reviews and ensure the quality of committed code.
Essential Experience And Skill-Set You Should Have
- Should have at least 2-4 years of experience in software development.
- Should have at least 2 years of hands-on experience in Java as a programming language.
- Should be well versed with Java 8 or above.
- Strong foundation in computer science, with strong competencies in Data Structures, algorithms, and their space-time complexities.
- Expertise in developing and consuming RESTful, micro-services using Spring Framework.
- Expertise with Spring data persistence frameworks such as JPA, -Repositories, Entities, Entity Manager etc.
- Exposure to Spring Cloud Frameworks such as Discovery, Config, Spring Cloud Gateway, Ribbon.
- Good to have knowledge on other Spring Frameworks such as Spring Security, Spring AOP.
- Must be proficient with the Linux commands.
- Strong debugging and troubleshooting expertise
- Good working knowledge of Relational and Non-Relational Databases.
- Sound understanding of Agile Software Development Processes like Scrum & Kanban.
- Deep practical knowledge of Domain Driven Design approach to software design.
- Experience writing and maintaining Unit and Integration tests.
Additional Desirable Qualifications
- Good to have knowledge on Java reactive framework.
- Understanding of CI/CD (Jenkins, Maven, Docker, Kubernetes).
- Knowledge on message queueing frameworks like RabbitMQ / ActiveMQ/ Kafka will be add-on.
- Identity & Security Domain Knowledge covering OAuth2, OpenId - Connect, Digital Signatures & Certificates.
- Domain knowledge of Ed-tech industry will be a plus
Required Soft Skills
- A self-starter attitude, the ability to work independently and in a group, demonstrated initiative, and good writing/briefing skills are great to have.
- Should be good at analytical thinking and breaking down large problems into solvable chunks.
- Demonstrated the ability to think creatively and come up with ideas/thoughts with significant business/ organizational impact.
- Ability to quickly adapt to changing technological trends.
Candidates should have worked with Startups (IT Product Firms)
Should be from B2C Firms/Product/SaaS Firms
Key Skills: Python, Golang, Java, Distributed Systems, Cloud, Microservices Architecture, MVC, Design Patterns, Data Structure, Algorithms
Your Experience Across The Years in the Roles You’ve Played
- 6+ years of technology experience (at least 2 years in direct engineering management)
- Managing a 5-15 member engineering team in an agile product org
- Track record of collaborative working with multiple stakeholders
- Planning and analysis with effective communication skills
You’ll Be Improving & Responsible For
- Our products engineering team that works on initiatives fuelling the growth of our recent health retail insurance products
- Collaboration across cross-functional stakeholders to ensure delivery timelines are met
- Implementing product engineering best practices, and evangelizing them within the org
- Engineering management with a strong sense of ownership
- Problem solving with a clear and analytical approach and organized work habits
- Technological innovation in agile product engineering scenarios
- Product and business management principles and metrics
- Strong knowledge in Java and Golang.
- REST API experience/writing gRPC services is a must.
- Experience with CI/CD, Docker, Kubernetes, AWS is necessary.
- Experience in building Android mobile applications a big plus.
- Strong knowledge of database systems and experience working on scalable systems is preferred.
- Experience in writing readable and maintainable code with proper documentation.
- Have burning desire and fire to work hard, quick learner, hunger to succeed, and have fun at the same time.
- No politics. No rules. No micromanagement. Just get the work done with great code quality.
- One who can understand product development and foresee future product features.
Primary skills- Should have minimum 3 years of experience in .Net Development
- C#, Asp.Net, , SQL, HTML-5, , jQuery, Javascript
- Should have strong OOPS concepts
- Should have extremely good knowledge on SDLC processe
Responsibilities-
- Provide full lifecycle support to clients from initial client interaction and requirements analysis through design, coding, testing, debugging, implementation and deployment.
- Works on the modules implementing the business logic in C#.
- Designed and developed to create web form using ASP.NET with C#.
- Be hands on with JavaScript and jQuery, HTML.
- Should have extremely good knowledge on SDLC processes