Data Analytics●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.
● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.
● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.
● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).
● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
● Perform other duties as assigned by management.
The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Work Experience Requirement
●Must have prior QA Lead experience in BPO set up
● Experience working in performance based setting
● Demonstrate leadership capability
● Provide mentorship to QA
● Strong analytical and problem solving skills
● Has a comprehensive understanding of QA concepts and principles.
● Basic to Proficient knowledge on data reporting and analysis.
● People management and development skills
● Project Management
● Proficient in Microsoft Excel
● Must be willing to report onsite in Cambodia
Salary Php80,000
INR 117,587
Shubham Vishwakarma
Full Stack Developer - Averlon
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Google AnalyticsROLE OVERVIEW
We are looking for a driven Performance Marketing & Engagement Associate to join our fast-growing Product & Growth team. This is a fantastic entry-level opportunity for someone passionate about user engagement, data-driven marketing, and creating measurable business impact. You will work on improving core growth KPIs — Activation, Engagement, Conversion, and Acquisition — through performance marketing channels and engagement platforms like WebEngage.
KEY RESPONSIBILITIES
▸ Plan, create, and execute campaigns and user journeys using engagement tools (WebEngage or similar).
▸ Support performance marketing initiatives to drive user acquisition and retention.
▸ Collaborate with product and growth teams to design strategies improving Activation, Engagement, Conversion & Acquisition metrics
.▸ Monitor campaign performance, analyze results, and share actionable insights with the team.
▸ Continuously test and optimize campaigns, creatives, and messaging to maximize ROI.
▸ Stay updated with the latest performance marketing and engagement trends and tools.
REQUIREMENTS
▸ 0–1 year of experience in performance marketing, CRM, or engagement platforms (internship experience counts).
▸ Basic understanding of digital marketing channels — paid ads, email, push notifications, in-app messaging, etc.
▸ Analytical mindset with the ability to read data, identify patterns, and suggest improvements.
▸ Strong communication and problem-solving skills with eagerness to learn in a fast-paced startup.
▸ Prior exposure to WebEngage, MoEngage, CleverTap, or similar tools is a plus (not mandatory).
USE OF AI POLICY
▸ Use AI tools (ChatGPT, Claude, etc.) to accelerate daily work — from drafting copy and campaign briefs to generating creative variants quickly. Apply AI in campaign planning for audience insights, journey design, and A/B test ideas. Use it further for report summaries, UTM generation, and automating repetitive tasks — enabling more focus on strategy and optimization.
WHY JOIN US?
▸ Work on real growth problems and directly impact core business KPIs and millions of users.
▸ Learn end-to-end performance marketing and engagement strategies from the ground up.
▸ Be part of a high-energy, mission-driven team with strong career growth potential.
▸ Get hands-on exposure to cutting-edge marketing and engagement tools
We are seeking a skilled Techno-Functional Consultant with deep expertise in Oracle Cloud HCM,
specializing in Payroll and Time and Labor and Fast Formula creation. This role involves
collaborating with cross-functional teams to deliver high-quality Oracle HCM solutions, ensuring
data integrity, system efficiency, and alignment with business needs.
Key Responsibilities:
Design and implement technical solutions for Oracle Cloud HCM with a focus on
maintaining data integrity and optimal system performance.
Should be able to debug production payroll issues and provide resolutions.
Should be able to debug production Time and Labor issues and provide resolutions.
Leverage tools such as HCM Data Loader, HCM Extracts, and BI Publisher to execute
seamless data loading, reporting, and extraction processes.
Collaborate with end-users to verify that technical components align with specified
business needs and are defect-free.
Develop and conduct thorough unit, integration, and regression testing to ensure technical
components are robust and reliable.
Resolve any identified issues efficiently, ensuring high-quality deliverables.
Technical Expertise:
Utilize in-depth understanding of Oracle HCM Cloud architecture, data model, and
associated technical components.
Engage in complex Fast Formula development to support bespoke client requirements.
Functional skills to support Payroll and Time and Labor modules.
Qualifications:
Bachelor’s degree in computer science, Information Technology, or related field.
A minimum of 6 years of experience in Oracle HCM Implementation.
Excellent analytical, problem-solving, and communication skills.
Preferred technical expertise:
Proficiency in Oracle Cloud HCM Fast Formulas, Payroll and OTL Support
Java
Python- SAAS
- Enterprise
- fintech
- Payments
- Healthcare
-
Provide organization-wide leadership, direction, and execution strategy including taking Nova-wide engineering initiatives.
-
Design, experiment, and implement processes to increase the overall productivity.
-
Provide technical expertise and leadership wherever required throughout product life cycles, influence / evangelize best engineering practices
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Liason with Product Leader and influence right product strategies
-
Work closely with cross-functional teams, customer success/operations leadership team, and a team of product managers
-
Own an engineering team of 25 plus
-
Take care of their career progression working with their PMs
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Provide continuous feedback, training and make sure team is working on their full potential at all time to ensure your team delivers best in class products and solutions
-
Review the architecture/design of a product/module/feature and provide feedback
-
Architect, design and/or hands-on code the critical portion of a product/module/feature
-
Mentor the tech-leads on architecting the product to deliver on-time
-
Be hands-on in technical architecture and reviews
-
Building early-stage tech products
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Strong tech background of working in a product Nova
-
Mentoring young engineering team
-
Identifying right engineering practices
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Taking decisions on build Vs buy strategies
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Take decisions related to data, infrastructure, and right tech stacks that fit Nova's roadmap and priorities
-
Understanding of various backend and frontend technologies and its core concepts
-
Ability to understand the business problems and solve them with innovative tech solutions
-
Very strong analytical and problem-solving skills in a super changing environment
-
Minimum 8 years of quality experience.
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5 years of hands-on experience in building large-scale systems. A proven performance track record and a team player with high energy,
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A good business sense and deep empathy towards user needs and able to envision solutions for a B2B SAAS product.
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Agility and ability to adapt quickly to changing requirements and scope and priorities.
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An enthusiastic leader who has unlimited energy to influence and daring to take initiatives and risks.
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Excellent communication, leadership, and presentation skills
-
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Responsibilities:
.Approaching potential leads and closing them within a stipulated time frame.
.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
.Training personnel and helping team members in developing their skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills.
.Excellent organizational skills.
.Proficient in Word, Excel, Outlook, and PowerPoint.
- Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation
- To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.
- To actively engage yourself to collect inventory, stocks and work reports of the distributor in a
daily/weekly basis.
- To look after smooth functioning and supply chain of the authorized distributor under your
periphery.
- To oversee sales executive schedule and plan them accordingly.
- To facilitate cross-functional communications among project stakeholders.
- To actively engage yourself with core marketing policies required for business development.
- To look after the grievances and claims arising from time to time maintaining proper
coordination with the company.
- To actively follow other marketing strategies and instructions as and when instructed by the company.
Java
Javascript
React.js
KubernetesAs a Backend Developer, you will work on the latest and greatest in high performance
web development, data science, community development and mobile technologies.
What you will do:
- Playing a part in defining software architectures – collaborate with leads to explore existing systems, determine areas of complexity, uncover potential risks to successful implementation, and learn the applications’ capabilities.
- Implementing solutions as per technical design for new features and changes to existing components.
- Participating in the full development lifecycle of new functionality and enhancements to existing applications.
- Committing to producing high quality, highly performing and robust software within agreed time estimates and to agreed quality standards.
- Managing all stakeholder expectations.
- Working alongside global teams.
- Taking responsibility for successful delivery.
- Being able to work in a fast paced Agile/SCRUM environment.
- Following coding standards, building appropriate unit tests, integrating tests and deployment scripts.
- Assisting in defining software architectures – Collaborating with leads to explore existing systems, determining areas of opportunities.
- Translating designs and style guides provided by the Design team into functional user interfaces, ensuring cross browser compatibility and performance.
- Contributing to continual improvement by suggesting improvements to user interface, software architecture or new technologies.
What you need to have:
- Ability to fluently code in Java Spring or similar J2EE frameworks.
- Solid knowledge of application deployment in AWS cloud, Kubernetes, Docker.
- Ability to code in ReactJS or similar Javascript frameworks.
- Proven experience with responsive design, fullstack web development, consumption/creation of RESTful APIs.
- Bachelor’s or Master’s degree in Computer Science or related engineering field w/experience in software development.
- 3-7 years of experience developing customer facing web applications.
- 3-7 years of experience in Java Spring or similar J2EE frameworks.
- 3-7 years of experience in front-end development using JavaScript, knowledge of various JavaScript libraries and micro frameworks (React, Angular, Backbone), HTML and CSS.
- 3-7 years of experience coding using object-oriented and aspect-oriented programming, architecture and design patterns.
- Strong understanding of RESTful API principles.
- Strong understanding of security best practices.
- Strong experience with unit testing and end-to-end testing.
- Knowledge of : Programming languages Java 8, J2EE, Node.js, Design Patterns, HTML, CSS, JavaScript Web and cloud Technologies RESTful web services, Cloud functions, Amazon Web Services, SEO/ Sitemap, Serverless
- architecture, JSON Database Management MySQL, PostgreSQL, Elasticsearch, Firebase realtime database, Hibernate, Liquibase, Percona, Redis, Memcached Frameworks, Libraries and Tools Dropwizard, Jersey,
- Expressjs, RabbitMQ Web / Application Server Nginx Other Tools and Utilities Eclipse, VS Code, Postman, Git, Gradle, Maven, Imagemagick, Jmeter Operating Systems Linux, Windows.
- Experience in implementing Material Design UI and UX for customer centric frontend.
- Meeting with project managers to determine CRM needs.
- Developing customized solutions within the Salesforce platform.
- Designing, coding, and implementing Salesforce applications.
- Creating timelines and development goals.
- Testing the stability and functionality of the application.
- Troubleshooting and fixing bugs.
- Maintaining the security and integrity of the application software.
- Bachelor’s degree in computer science or any other field.
- Previous work experience with application and development.
- Experience developing customer-facing interfaces.
- Advanced knowledge of Salesforce CRM platforms.
- Proficient in salesforce admin/development, MYSQL, Apex, JavaScript, Native, and Visual Force, LWC.
- Should have 3+ years of experience in salesforce.
- Good communication skills.
- Ability to problem solve high-level software and application issues.
- Ability to project manage.
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).
What you will do:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Keeping yourself updated on company products to effectively manage customer queries
Desired Candidate Profile
What you need to have:- Graduates/ MBA or equivalent
- 6 months to 3.5yrs of experience working in customer support roles
- Excellent verbal & written communication skills
- Willing to take ownership and grow
- Empathetic, organized, problem solver
- Active listener with the ability to stay calm when customer is stressed
- Open to work in shifts (rotational day and night shifts)
Python
Django
FlaskWe are looking for an experienced individual to join our engineering teams as a python developer.
You would be responsible for developing solutions as per business requirements. Working closely with a global team of developers and product managers and develop the solution according to the business requirements.
Required/ Must have:
• Be passionate about programming
• Understand requirements, validate assumptions, and design and develop solutions independently for users
• Ability to learn new python skills to deliver solutions
• Writing reusable, testable, and efficient code
• Identify and suggest various opportunities to improve efficiency and functionality.
• An ability to perform well in a fast-paced environment
• Review existing python solutions for quality and provide feedback
• Agile methodology experience with able to translate user stories and features into python code
• Knowledge of Pandas and experience of automating Microsoft excel and preferably other office apps
• Be flexible to learn and undertake other responsibilities as required by the team
Preferable/Good to have:
• Good knowledge in writing QA test cases and performing QA is preferable
• Coordinate with internal teams to understand user requirements and provide technical solutions
• Write and implement software solutions that integrate different systems.
• Work experience with libraries: Win32, Openpyxl, Pypdf, Pandas, Selenium
• Hands on experience with Git repository
• SQL experience is preferred
• Good Interpersonal Skills & Ability to work Independently
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon