Security Manager

Job Title : Senior Machine Learning Engineer

Experience : 8+ Years

Location : Chennai

Notice Period : Immediate Joiners Only

Work Mode : Hybrid

Job Summary :

We are seeking an experienced Machine Learning Engineer with a strong background in Python, ML algorithms, and data-driven development.

The ideal candidate should have hands-on experience with popular ML frameworks and tools, solid understanding of clustering and classification techniques, and be comfortable working in Unix-based environments with Agile teams.

Mandatory Skills :

• Programming Languages : Python
• Machine Learning : Strong experience with ML algorithms, models, and libraries such as Scikit-learn, TensorFlow, and PyTorch
• ML Concepts : Proficiency in supervised and unsupervised learning, including techniques such as K-Means, DBSCAN, and Fuzzy Clustering
• Operating Systems : RHEL or any Unix-based OS
• Databases : Oracle or any relational database
• Version Control : Git
• Development Methodologies : Agile

Desired Skills :

• Experience with issue tracking tools such as Azure DevOps or JIRA.
• Understanding of data science concepts.
• Familiarity with Big Data algorithms, models, and libraries.

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

About the Role 

We are looking for a Senior DevOps Engineer to lead the design, automation, and scaling of our hybrid cloud infrastructure spanning public cloud and private/on-premises environments. You will partner closely with software engineering, security, and product teams to build reliable, secure, and high-performance systems that support rapid product delivery. This is a hands-on role with significant influence over our infrastructure strategy, deployment workflows, and engineering culture. 

Key Responsibilities 

• Architect, deploy, and maintain scalable, highly available infrastructure across both public cloud (AWS, Azure, GCP) and private cloud platforms (OpenStack, VMware vSphere/Tanzu, Nutanix, or similar). 
• Operate and maintain on-premises infrastructure: hypervisors, compute, storage (Ceph, NetApp, SAN/NAS), networking (SDN, VLANs, BGP, MPLS), and hardware capacity planning, alongside their public cloud equivalents. 
• Design and own CI/CD pipelines that deploy seamlessly across public and private environments. 
• Implement and manage Infrastructure as Code (Terraform, Ansible, Pulumi) with strong version control and review practices, using providers for both public and private cloud platforms. 
• Manage container orchestration (Kubernetes, ECS, OpenShift, Rancher) across managed cloud services and self-managed/bare-metal clusters, including upgrades, autoscaling, and workload reliability. 
• Build observability into all systems through logging, metrics, tracing, and alerting (Prometheus, Grafana, Datadog, ELK, or similar) with unified visibility across hybrid environments. 
• Champion security best practices: secrets management, IAM hardening, network segmentation, vulnerability scanning, and compliance (SOC 2, ISO 27001, HIPAA, or data-sovereignty requirements). 
• Lead incident response, root-cause analysis, and post-mortems; drive long-term reliability improvements and SLO/SLA adherence. 
• Optimize cost, capacity, and resource utilization across public cloud spend and on-premises hardware without compromising performance or availability. 
• Partner with data center operations and network providers on hardware provisioning, firmware management, MPLS circuit management, and lifecycle planning. 
• Mentor junior DevOps and software engineers; promote DevOps culture, automation-first thinking, and shared ownership of production. 
• Evaluate and introduce new tools, platforms, and processes that improve developer productivity and system reliability. 

Required Qualifications 

• 5+ years of experience in DevOps, SRE, or Platform Engineering roles, with at least 2 years at a senior level. 
• Deep expertise with at least one major public cloud provider (AWS, Azure, or GCP) in production. 
• Hands-on experience operating private cloud or virtualization platforms (OpenStack, VMware, Nutanix, or equivalent) in production. 
• Strong experience with virtualization, storage systems, and enterprise networking in on-premises environments. 
• Strong hands-on experience with Kubernetes in production, including both managed cloud and self-managed/bare-metal clusters. 
• Proficiency in Infrastructure as Code (Terraform and Ansible strongly preferred). 
• Solid scripting and programming skills in Python, Go, Bash, or similar. 
• Experience designing and operating CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, CircleCI, or ArgoCD. 
• Strong Linux systems administration and networking fundamentals (TCP/IP, DNS, load balancing, VPNs, firewalls, routing, MPLS). 
• Experience with monitoring and observability stacks (Prometheus, Grafana, Datadog, New Relic, ELK, or OpenTelemetry). 
• Proven track record of leading incident response and improving system reliability. 
• Excellent communication skills and the ability to collaborate across engineering, security, infrastructure, and product teams. 

Preferred Qualifications 

• Experience designing hybrid and multi-cloud architectures, including secure connectivity (Direct Connect, ExpressRoute, MPLS, VPN, SD-WAN) between public and private environments. 
• Familiarity with service meshes (Istio, Linkerd), API gateways, and GitOps workflows (ArgoCD, Flux). 
• Background in security-focused or regulated environments and exposure to compliance frameworks. 
• Experience with database administration (PostgreSQL, MySQL, Redis, MongoDB) in cloud-managed and self-hosted setups. 
• Contributions to open-source DevOps or cloud infrastructure tooling. 
• Relevant certifications (AWS Solutions Architect / DevOps Engineer, Azure Administrator, CKA, CKAD, RHCE, VMware VCP, OpenStack Certified Administrator, HashiCorp Terraform Associate). 

We are seeking a dynamic and experienced Business Development Associate to join our team. The ideal candidate will have 06 months - 2years of proven experience in business development within the resource augmentation or tech staffing industry.

The candidate must also possess a good technical background, coupled with exceptional communication skills and a proven track record in lead generation and conversion. As a key member of our team, you will be responsible for driving business growth by identifying, qualifying, and developing leads, and effectively proposing technical solutions to potential clients for Codemonk Handpicked.

Roles and Responsibilities:

• Prospect, identify, and qualify potential clients in need of resource augmentation or tech staffing services.
• Develop and implement strategic business development plans to achieve sales targets and expand market share.
• Lead the end-to-end process from initiation to closure of deals, including communication and follow-up with leads via email, phone, virtual, and face-to-face meetings.
• Build and maintain strong relationships with key decision-makers and stakeholders within target organizations.
• Maintain accurate records of all lead interactions and activities in CRM systems like HubSpot.
• Work closely with internal teams, including Marketing, Legal, Finance, Account Management, and Technical, to manage sales workflows and operations.
• Participate in inbound leads assignment, project requirement gathering, platform analysis, and successful handover to the client experience team.
• Collaborate with cross-functional teams to set client expectations.

Requirement:

• Minimum of 06 months - 2years of experience in business development within the resource augmentation or tech staffing industry.
• Bachelor's degree in Tech, Business Administration, Marketing, or related field.
• Proven track record of lead generation and conversion, with exceptional verbal and written communication skills.
• Proficiency in CRM systems like Salesforce, HubSpot, and Microsoft Office Suite.
• Strong technical acumen, with familiarity in IT staffing services.
• Proactive, results-oriented, and self-driven individual with the ability to work independently and as part of a team.
• Ability to understand client needs and propose technically sound solutions.

About Us:

 We have a young and energetic work culture, supported by a strong leadership team that treats everyone like family. We are ambitious, focused, and always aim to improve. We encourage our employees to be creative, try new things, and take risks. However, we expect everyone to work hard and stay professional. We do not tolerate laziness or office politics, and we let go of those who do not perform well.

At Bilivin Education, we're committed to your success, and we've partnered with some of India's leading universities to offer you unparalleled educational opportunities. Imagine studying through prestigious institutions like Manipal University, DY Patil University, Amity University, and NMIMS University—all from the convenience of your own space.

Whether you’re looking to advance your career with a cutting-edge undergraduate program or take your expertise to the next level with a graduate degree, our diverse range of UG and PG programs are designed to meet your ambitions. Our collaborations ensure that you receive top-notch education that is both flexible and recognized, providing you with the knowledge and credentials to excel in today’s competitive job market.

Why Join Us?

· Growth Opportunities: Be part of a company that values innovation and career growth.

· Training and Development: We offer comprehensive training to help you excel in your role.

· Supportive Environment: Work with a team that fosters collaboration and success.

Job Description:

We are seeking a motivated Business Development Executive to join our team. In this role, you will drive new business opportunities and build strong client relationships within the custom software development sector.

Responsibilities:

· Identify and qualify leads through various channels such as cold calling, networking, and referrals.

· Develop and manage a pipeline of prospective clients and opportunities.

· Understand client requirements and propose suitable custom software development solutions.

· Deliver presentations and demonstrations to prospective clients.

· Negotiate contract terms and pricing to achieve profitability goals.

Collaborate with our technical team to ensure proposed solutions align with client needs.

· Maintain strong, long-lasting customer relationships.

· Stay informed about industry trends, competitors, and market conditions.

Requirements:

· Strong understanding of software development processes and technologies.

· Excellent negotiation, and interpersonal skills.

· Ability to work independently and as part of a team in a fast-paced environment.

· Proficiency in MS Office.

Qualifications:

· Freshers are welcome to apply!

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and a proactive approach.

· For experienced candidates, relevant experience in sales or business development is preferred

Good to have

· Bachelor's degree in Business Administration, Marketing, or a related field.

What We Offer:

· Competitive salary.

· Performance-based incentives.

· Comprehensive training and development programs.

· Opportunities for career growth and advancement.

· A dynamic and supportive work environment.

We look forward to welcoming young & dynamic candidates to join our growth journey!!

Join us at Bilivin Education and take the next step towards a brighter, more successful future. Your dream program is just a click away!

High-quality source code to program complete applications within deadlines

- Strong integration and architectural knowledge with Agile methodology

- Working closely with other developers, UX designers, business, Testing Team and systems analysts

- Demonstrated experience in leading medium- to large-scale projects to successful completion and implementation

- Involvement in Team management activities with their own work (like code review, team guidance/mentoring, status reporting)

- Build API’s that integrate with all majors ERP, CRM, and other systems

- Be the first point of escalation for technical issues and resolve issues working with stakeholders

- Ability to plan, organize, prioritize and deliver multiple projects simultaneously

As a developer at CultureMonkey, you will be joining a world-class team of domain experts who are passionate about technology and people. An ideal day at CultureMonkey will see you working closely with the founding team to ideate and implement new features to enhance our product. As an organization helping top companies build a positive work culture, we are pretty serious about practicing what we preach. Work-life balance is a big deal here!

What you bring to the table:

• Writing and maintaining reliable code that abides to Object Oriented Design.
• Own up implementation of the entire module (comprises front-end and back-end components)
• Identifying and fixing bottlenecks and bugs in the product.
• Collaborate with customer success team to understand and analyze the requirements to build efficient solutions.
• Maintaining APIs.
• Participate in design reviews and architecture discussions.
• Optimize application for performance and scalability.

What it takes:

• Ability to learn and write production-ready code
• Basic understanding of Object oriented programming and MVC.
• Exposure to front-end technologies, such as JavaScript, HTML5, and CSS3.
• Familiar in database concepts and writing SQL queries.
• Strong collaboration and communication skills with an ability to communicate technical information, both written and oral, to technical and non-technical reviewers.

Extra brownie points if you have

• Hands on experience in Ruby on Rails.
• Basic understanding of Elastic-search
• Proficient understanding of Git
• Exposure to RESTful api.

Apart from financial gains, to know more about the benefits of working at CultureMonkey, you can refer to the following link: https://www.culturemonkey.io/life-at-cultureMonkey/

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.