Security Manager

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

• Oversee day-to-day production support activities across projects or client accounts
• Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
• Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
• Maintain support records, trackers, and operational documentation
• Support business users with system-related requests, user access coordination, and issue follow-up where needed
• Manage the complete lifecycle of change requests from requirement gathering to closure
• Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
• Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
• Coordinate production deployments involving application and database changes
• Support release planning, deployment communication, release notes, and post-release follow-up
• Act as the primary coordination point between clients, business teams, and delivery teams
• Lead or support review meetings, status calls, follow-ups, and issue discussions
• Provide regular updates on support status, change progress, risks, and delivery timelines
• Ensure adherence to internal processes, governance standards, and audit requirements
• Support compliance-related activities, reporting needs, and documentation for management or client review
• Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
• Track open items, pending approvals, delivery risks, and recurring support trends
• Support management with structured data for invoicing inputs, audit preparation, and operational analysis
• Contribute to process improvements that strengthen service quality, delivery control, and communication flow
• Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
• Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
• Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

• Strong experience in application support, service delivery, change management, or technical project coordination
• Good understanding of incident management, service request handling, and change control processes
• Experience in production release coordination and deployment planning
• Strong stakeholder management and client communication skills
• Ability to work across business, technical, and operational teams
• Strong reporting, documentation, and follow-up discipline
• Familiarity with ticketing tools, release processes, and enterprise support environments
• Good analytical and problem-solving skills
• Ability to manage multiple priorities in a structured and calm manner
• Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
• Familiarity with cloud platforms such as AWS
• Basic working knowledge of Linux environments
• Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
• Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
• Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field
• 5+ years of relevant experience in service delivery, application support, or technical project management
• Experience in client-facing delivery environments
• Exposure to audit, compliance, or governance-heavy projects is an advantage
• Experience in the Energy sector and/or Ecommerce will be an added advantage

Required Skills: CI/CD Pipeline, Data Structures, Microservices, Determining overall architectural principles, frameworks and standards, Cloud expertise (AWS, GCP, or Azure), Distributed Systems

Criteria:

• Candidate must have 6+ years of backend engineering experience, with 1–2 years leading engineers or owning major systems.
• Candidate must be from a product-based organization with a startup mindset
• Must be strong in one core backend language: Node.js, Go, Java, or Python.
• Deep understanding of distributed systems, caching, high availability, and microservices architecture.
• Hands-on experience with AWS/GCP, Docker, Kubernetes, and CI/CD pipelines.
• Strong command over system design, data structures, performance tuning, and scalable architecture
• Ability to partner with Product, Data, Infrastructure, and lead end-to-end backend roadmap execution.

Description

What This Role Is All About

We’re looking for a Backend Tech Lead who’s equally obsessed with architecture decisions and clean code, someone who can zoom out to design systems and zoom in to fix that one weird memory leak. You’ll lead a small but sharp team, drive the backend roadmap, and make sure our systems stay fast, lean, and battle-tested.

What You’ll Own

● Architect backend systems that handle India-scale traffic without breaking a sweat.

● Build and evolve microservices, APIs, and internal platforms that our entire app depends on.

● Guide, mentor, and uplevel a team of backend engineers—be the go-to technical brain.

● Partner with Product, Data, and Infra to ship features that are reliable and delightful.

● Set high engineering standards—clean architecture, performance, automation, and testing.

● Lead discussions on system design, performance tuning, and infra choices.

● Keep an eye on production like a hawk: metrics, monitoring, logs, uptime.

● Identify gaps proactively and push for improvements instead of waiting for fires.

What Makes You a Great Fit

● 6+ years of backend experience; 1–2 years leading engineers or owning major systems.

● Strong in one core language (Node.js / Go / Java / Python) — pick your sword.

● Deep understanding of distributed systems, caching, high-availability, and microservices.

● Hands-on with AWS/GCP, Docker, Kubernetes, CI/CD pipelines.

● You think data structures and system design are not interviews — they’re daily tools.

● You write code that future-you won’t hate.

● Strong communication and a let’s figure this out attitude.

Bonus Points If You Have

● Built or scaled consumer apps with millions of DAUs.

● Experimented with event-driven architecture, streaming systems, or real-time pipelines.

● Love startups and don’t mind wearing multiple hats.

● Experience on logging/monitoring tools like Grafana, Prometheus, ELK, OpenTelemetry.

Why company Might Be Your Best Move

● Work on products used by real people every single day.

● Ownership from day one—your decisions will shape our core architecture.

● No unnecessary hierarchy; direct access to founders and senior leadership.

● A team that cares about quality, speed, and impact in equal measure.

● Build for Bharat — complex constraints, huge scale, real impact.

About Us

Pearl is AI for professional services at global scale—combining advanced AI with verified human expertise to deliver help that’s accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

Our Values

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

About the Role

As a Senior Analyst at Pearl, you will be a Subject Matter Expert (SME) in the professional services domain, driving long-term growth and leveraging the latest technologies and methodologies.

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business
• Package and communicate findings and recommendations to a broad audience (including senior leadership)
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends
• Implement and track business metrics that will help drive the business
• Help determine growth strategy from a marketing and operations perspective
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand the customer and guide informed strategic decisions & executions

What We’re Looking For

• 7+ years of experience in e-commerce/customer experience products
• Proficiency in analysis and business modeling using Excel
• Experience with Google Analytics, BigQuery, PowerBI, and Python ./ R would be a plus
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
• Ability to communicate effectively with all levels of management and partners from a variety of business functions
• Advanced English level

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

SAP S4HANA Solution Architect

Remote

Qualifications

• Should have experience on at least 3 projects as Solution Architect
• 15 years’ experience in SAP implementations across various SAP ECC , R/3
• At least 2 years' experience in S4 HANA EWM
• Solution architecture SAP experience across multiple end-to-end (E2E) business processes
• Good experience in understanding the MM and EWM business process procedures and mapping into SAP, finding the gaps
• Excellent functional knowledge in Stores / Warehouse Management , BIN Management, Rack Management ,Storage Bins, Bin types , Storage unit types ,Put away, Picking Strategy configuration for the storage types , Mobile Data Entry(RF management) ,EWM master data and Transaction Data management and Master data setup for the Warehouses like Warehouse no, Storage types, Storage Section
• Experience in cross application business process modeling and integration with SAP and non-SAP solutions
• Understand and have knowledge to integrate add on solutions and other SAP Modules such as SD , FICO
• Should be proficient in conversation on wide ranging supply chain topics with senior management C level leaders.
• Should have working experience in project estimation, project planning , staffing.
• Must be capable of functioning with only limited oversight.
• Strong verbal and written communications skills and the ability to work effectively internally and externally.

As a member of the founding engineering team at Kombai, you'd work directly with the CTO and CEO to build a global product for the frontend dev teams from scratch. Together, we'd have a crack at several hard, high-impact problems - often involving challenges across product, engineering, and research areas.

Desired Qualifications & Skillset

For all positions of our early engineering team we are looking for people who:

• Are fully hands-on with latest JS development
• Are good frontend and web application architects
• Are quick and agile
• Have a good learning, problem solving and logical aptitude
• Have a mindset to commit for 3-4 years

In addition to the above, the candidates for Senior Product Engineer should also have:

• Thorough understanding of good Frontend engineering & architecture practices. In our experience, this usually comes from working in an excellent frontend team with an excellent architect, on a complex applications
• Experience: 3-6 years

Eximius is a micro-VC fund which invests into early-stage startups. One of our portfolio startup iTribe is looking for "Hustlers", "First Principle Thinkers", "Crazy and trips on creating products out of the box from scratch", "Outspoken", "unafraid of users ripping your product".

About iTribe: 
iTribe is on a mission to make discussing finance from being a taboo topic to a dinner table topic, which means making "Bharat" financially literate and independent. iTribe is a social network which allows anyone to discover, discuss, vet ideas and seek advice from like-minded iTribe aims at making Finance simple, witty and fun for everyone

Founded in 2021 by IIT Kharagpur alumni to convert their own journey of becoming investors into a product to help billion users. An emerging startup backed by some of the most respected investors around the world.

Responsibilities

Code Quality and Go live

• Craft clean, manageable code, maintain proper documentation and code integrity
• Maintain quality and ensure responsiveness, cross-platform optimization of applications
• Create, test and deploy the applications on production servers
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency
• Responsible for security and data protection.

Communication & Collaboration

• Working alongside Product managers to architect and design new features.
• Collaborate with the rest of the engineering team to launch new features.
• Unblock peers and keep all the internal and external teams informed about the progress of development

Requirements

• 2 - 5 years of experience in designing and developing Server-side components (REST APIs, Microservice Architecture) and frontend applications (React/ Angular)
• Good understanding and strong in data structures and algorithms (Degree in computer science is an added advantage)
• Proficient experience using (Ex: advanced JavaScript libraries and frameworks such as ReactJS, AngularJS, etc.).
• Strong programming expertise in at least one (Python, Java, NodeJS, GoLang) will be an added advantage
• Good understanding of databases such as MongoDB, PostgreSQL, MySQL.
• Well-versed with Software Development Life Cycle
• Demonstrate the ability to be a self-starter, learn and implement new technologies/ frameworks
• Excellent analytical and problem-solving skills

Why you should join iTribe? 

• Building a product which is not done in decades.
• Be a part of the founding team and work directly with the founders.
• Competitive Salary
• ESOPs - ownership in the company
• Medical Insurances
• Subscriptions to premium platforms for learning
• Books that you ask for
• Friendly leave policy

We are looking for a UI/UX designer with minimum 4 years of hands-on experience in UI/UX designing.

Experience: 4+ years

Education: Bachelor’s/ Master’s degree/diploma preferably in graphics design or animation

Location: Delhi

Desired Candidate Profile:

• Excellent working knowledge of Adobe Photoshop/ Adobe Illustrator/ Sketch/ Adobe XD

• Hands on experience with prototyping tools like Invision, Justinmind or another

• Should be able to conceptualize and design creatives based on the requirements

• Knowledge of UX Design and Interaction Design

• Design clear, attractive and engaging websites & mobile apps

• Must be detail-oriented and have the ability to deliver on time and work under needs

• Must possess good sense of composition, typography, colour

• Keen eye for good design based on current trends and best practices

• Good understanding of Responsive Design development

• Good communication skills to be able to handle Indian & international clients

• Working knowledge of HTML5, CSS, Wordpress will be a plus