Product Manager

EMB is looking for a Product Delivery Manager to join their team! As a Product Delivery Manager, you will be responsible for monitoring and guiding the execution of all work that is delivered by our partners. You will provide excellent client service, applying the partner’s best resources and effectively managing people across departments to ensure that projects are flawlessly executed on time and on budget.

RESPONSIBILITIES:

• Analyzing the structure of a business, understanding its goals, and advising technical and non-technical stakeholders on how to achieve those goals through technology.
• Being an expert and evangelist for EMB, and in how to deploy our capabilities to maximise customer success.
• Experience in Web/ Mobile App based projects is ideal
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders
• Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.
• Develop strong, trusting relationships with internal teams and clients
• Ensure flawless execution of projects
• Coordinate with the partners to develop schedules and enforce/ execute them
• Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the partner
• Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business
• Manages project scopes to ensure projects stay on budget
• Involved in project-level strategy planning/development
• Develop a deeper understanding of the client’s business and the automotive environment by actively learning about business, products, and competitive environment.
• Based on knowledge of business and industry, bring forward and identify new initiatives and opportunities
• Writes presentations, POVs, test plans, and recommendations for projects
• Presents creative ideas to clients
• Understand fast past nature of business and positively respond to last-minute client requests
• Sufficient presence to be respected by clients and internally
• Understanding problems and building solution prioritization frameworks

Required Skills

• University degree (ideally in tech-related courses)
• Ideally 1-2 years of experience in an agency environment in a client service role
• Proficient in Word, PowerPoint, and Excel
• Ability to work under pressure, meet deadlines across multiple projects, and display strong organizational skills
• Ability to transfer knowledge from project-to-project
• Well organized
• Shows initiative and desire to learn
• Handles assigned work requests in an efficient, timely manner
• Has strong client relationship experience
• Can successfully complete projects without assistance
• Understanding of KPIs and analytics
• Highly developed interpersonal and communication skills
• Use sound and logical judgment
• Displays strong problem-solving skills
• Strong client service orientation
• Demonstrated strong attention to detail
• Product-oriented problem-solving approach
• Understanding of key marketing metrics and product funnel

At EMB, Relationship is our middle name.

We employ the most innovative talent in the industry to drive digital transformation for our client's businesses and provides creative solutions to help brands grow meaningful relationships with people.

Job Summary:

The Chief of Staff is a versatile and dynamic role, responsible for providing comprehensive support across various functions including Marketing, Human Resources, Business Operations, and Market Research. This position demands a multi-faceted individual who can seamlessly transition between different responsibilities, contributing to the overall success and growth of the organization.

Key Responsibilities:

Marketing: Assist in the development and execution of marketing strategies and campaigns. Conduct market research to identify trends, customer preferences, and competitive intelligence. Collaborate with the marketing team to create content, manage social media, and optimize online presence.

HumanResources: Support HR initiatives including recruitment, onboarding, and performance management. Oversee HR administrative tasks, ensuring compliance with policies and procedures. Assist in employee engagement and development programs

Business Operations: Streamline and improve operational processes for increased efficiency and productivity. Assist in budgeting, financial analysis, and reporting to drive informed decision-making. Monitor key performance indicators (KPIs) and provide insights for business improvement

Market Research: Conduct thorough market research to identify emerging opportunities and potential risks. Analyze industry trends, customer behavior, and competitive landscapes to inform business strategies. Generate reports and insights to support strategic decision-making.

Project Management: Lead and coordinate cross-functional projects, ensuring timely and successful delivery. Allocate resources, set milestones, and track progress to achieve project objectives. Provide regular updates to the executive team on project status and outcomes.

Communication and Liaison: Serve as a key liaison between the executive team and internal/external stakeholders. Draft and review communications, presentations, and reports on behalf of the executive. Foster effective communication channels within the organization

The Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget, and scope. Their duties include planning projects in detail, setting schedules for all stakeholders, and executing each step of the project for our proprietary product, with some of the World’s biggest brands across the BFSI domain. The role is cross-functional and requires the individual to own and push through projects that touch upon business, operations, technology, marketing, and client experience. 

• 5-7 years of experience in technical project management.

• Professional Project Management Certification from accredited intuition is mandatory.

• Proven experience overseeing all elements of the project/product lifecycle.

• Working knowledge of Agile and Waterfall methodologies.

• Prior experience in Fintech, Blockchain, and/or BFSI domain will be an added advantage.

• Demonstrated understanding of Project Management processes, strategies, and methods.

• Strong sense of personal accountability regarding decision-making and supervising department team.

• Collaborate with cross-functional teams and stakeholders to define project requirements and scope.

·        Prepare and manage project plans (project, release, sprint) with clear achievable milestones

·        Identify risks and dependencies for the projects he manages.

·        Ensure the project is implemented on time within contractual obligations.

·        Responsible for scope management and change management.

·        Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.

·        Conduct regular project review meetings.

·        Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.

·        Communicate status to senior management and customers regularly.

·        Should have the ability to manage multiple projects in parallel for various customers.

·        Able to identify impact on project plan due to new changes coming up during the project execution.

·        Interface with customers and understand functional requirements and objectives

·        Working closely with customer’s / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects.

·        Escalate issues to senior management or customer if required appropriately

·        Able to influence and implement the best practices of Agile across project teams

·        Ensure compliance with development standards, development process and the documentation requirements.

·        Continuous learning to keep abreast with developments in technology.

·        Provide guidance on functional and technical matters to all the members in the team, if required take support from external team members.

·        Participate in presentations and demonstrations of the software to customers.

·        Identify training needs for the project team to improve productivity and quality of delivery

·        Build a strong team to manage and execute the projects

·        Work with team continuously to resolve conflicts or roadblocks they have to accomplish their tasks

·        Have a periodic 1 x 1 discussion with the team members provide support where required and nominate team/peer for their achievements

·        Understand employee grievances and take initiatives to address and resolve them

·        Participate in any proposal activities as part of pre-sales activities

·        Develops excellent customer relationship and delivers great customer satisfaction

·        Displays good subject matter and technical expertise

·        Displays good people management skills

·        Retention of the key team members with high motivation

·        Demonstrates ability to follow the existing processes and strives to improve and adapt to new processes

·        Show great productivity and excellent quality deliverables.

·        Provides excellent managerial and technical leadership to the team

1. Engage and individually manage customers from inception of the project until the solution is live
2. Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the customers
3. Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
4. Determine the scope of the implementation technology solution and the resources required to successfully complete
5. Develop client requirements specifications for integrations, product extension and enhancements
6. Produce requirements specifications for the product management and engineering teams clearly articulating end-state requirements to meet customer expectations
7. Produce and manage client-facing documentation such as business requirements document, Gap document, Acceptance documents, solution mapping documents and so on
8. Ensure successful implementation/configuration of standard product suite and any additional customizations for each customer
9. Participate in project planning activities, including defining detailed project tasks/activities
10. Conduct implementation pilots and help customer envision final solution
11. Train new clients on the essentials of systems to get them started on implementations

• Bachelor's degree or an equivalent combination of education and experience preferred
• Passion to solve complex problems of agriculture in a dynamic start-up environment
• Flexible, curious, exploratory, and can-do attitude
• Great sense of ownership and ability to work with very limited supervision
• Prior experience of working in software Industry especially in the Agri Sector will be preferred
• Experience handling customer success and delivery
• Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage
• Ability to speak English fluently
• PMP, ITIL Certifications is a plus

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

About Peppo

https://www.peppo.co.in">Peppo is a fair food ordering utility. It helps restaurants manage both the demand and the delivery sides of their business, on the cloud.

The simplest way to think of Peppo is that it is a backend for restaurants that takes them online, not on just one channel but on all of them. App publishers that integrate with Peppo, will see every restaurant that uses Peppo and can enable food ordering through their own front-end.

On the fulfilment side, Peppo allows restaurants to plug into an aggregated delivery fleet on which it helps restaurants choose between various providers to optimise between delivery costs and performance.

About the Role

We are looking for an experienced Business Development Manager with first-rate system administration and cloud systems management skills to join our retail platform team. In this role, you’ll be making some of the most significant decisions for the company. You need to have strong problem solving capabilities, be a team player and have great communication skills. You also need to be goal-oriented, have the ability to understand the core architecture and take up responsibility of product deployment and scaling. You must be a highly technical, hands-on system admin with passion for devops and scaling.

We value those with an entrepreneurial spirit and those who bring experience from established organizations. You ought to be comfortable in dealing with lots of moving pieces. You must have excellent attention to detail; and you should be flexible and  comfortable to learn new technologies and systems.

The opportunity is ideal for someone early in their career who learns by doing. This is a high-exposure role and you will learn what it really looks like in the early days of a startup.

We offer a friendly, casual, collaborative working environment that is mission-driven and results-oriented. Our small office is in a great space in Bangalore. Due to the COVID situation, we are committed to having a fully remote engagement.

Responsibilities 

• Collaborate with the Tech Lead on product deployment and scaling
•  Responsible for communicating and reporting to the tech lead
•  Setup new environments as well as maintain existing ones
• Participate in technical design and architecture reviews from the deployment and scaling point of view
•  Write technical documentation
• Automate stuff
• Infrastructure as code
• Be aware of costs and skilled enough to squeeze

Skills and Requirements

We are looking at your experience not just in terms of the years you’ve clocked but the aptitude to get things done. Here’s the skills that your job would entail, so please make sure you highlight the following in any capacity you have demonstrated - professional, freelance or hobbyist.

• 2+ years of software development experience (professional, freelance or hobbyist). Github profiles matter.
• Strong proficiency in AWS products with certifications
• Deep understanding of Infrastructure as code tool like Ansible
• Understanding of tools like Gitlab, Jenkins etc required for code management and continuous delivery 
• Python or Bash scripting skills
• Experience with deployment frameworks, practices and processes
• Demonstrated skills in deploying, releasing, and maintaining highly scalable web applications
• Bonus if you know AWS CloudFormation or Terraform
• Good communication skills and ability to work independently or in a team.

Employment Type

• Full-time
• Remote/On-Site 

Our Preferred Resume Format

• Polished resume with list of projects clearly listed (with responsibilities you held)
• Links to interesting projects that you worked on (professional, freelance or hobbyist)
• Blogs written and any other public contributions you made

1. Resume evaluation: We will screen all incoming CVs and invite candidates for next round, fitting our job profile description.
2. Case study:  If you are one of the shortlisted candidates, you will be sent a case study to solve.
3. Phone screening: we will follow up with a phone screening round for better understanding of the CV, technical proficiency, experience etc.
4. F2F Round(s): The next round is a direct face-to-face discussion over a video call.

• Small team with an opportunity to have a steep learning curve. 
• Have a meaningful impact on end customers and sellers on their experience with digital tools.
• Work on redefining the e-commerce experience by building cooperatives for the micro-services era. This makes Peppo a perfect home for those looking to pursue compassionate capitalism.
• Train under a diverse and accomplished set of team leads, mentors and investors who have worked in government and big tech.
• Holistic development guaranteed as you will grow in an environment that prizes lateral thinking allowing you to supplement your core responsibilities with additional functions.
• Competitive compensation and flexibility to work from anywhere since Peppo uses the best of productivity tools.

Peppo is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, caste, color, gender, sexual orientation, religion, national origin, physical disability, mental well-being, or age. Our code of conduct reflects the kind of company we strive to be, and we celebrate our diversity for that truly makes us create products that cater to the world.