Project Manager - Digital Marketing

Ekostay is currently hiring a Property Manager to manage & lead the on ground team for operational excellence on maintenance as well as client satisfaction levels.

Role- Property Manager

Industry Type- Homestay

Job Details (Not limited to):

- Overlook the operations in the region

- Streamline the operations

- Follow up with the on-ground team to ensure tasks assigned are completed on time.

- Purchase of vendors and suppliers upto the allocated budget and take necessary approval for the same

- Assist the transformation team in getting the property renovated and refurbished in the allocated time frame.

- Liaison with the government bodies as and when need be.

- Overlook the on-ground team training and assessment.

- Timely reporting and approvals to be taken from the Operations Head.

- Ensure the properties are maintained as per Ekostay hospitality standards.

- Carry property inspections and audits on a regular basis.

- Ensure maintenance work is done on a timely basis

- Maintain files/records of AMC, purchases, petrol spends, etc

-Work on monthly audits of markets

-Maintain sheets and documents online in a systematic manner (as per company policy)

- Daily reporting and proactive on various organisational whatsapp groups and mails.

- Overlooking property management

- Overlooking client relations & handling escalations

- Handling market accounts

- Overlooking property acquisition

- Team management & training

- Overlooking Labour and material procurement

- The job requires the personnel to stay in the required region permanently and report to Mumbai office whenever called upon.

Prerequisite-

1. Should have headed & handled a team of at least 4 personnel directly under him before

2. Experience in client servicing

3. Fluent in communication (English-Hindi-Marathi)

4. Civil knowledge

5. Street Smart

6. Motivated and driven

7. Should have a 2 wheeler

8. Negotiation skills

9. Vendor Management

Location: Maharashtra - Igatpuri, Panchgani, Alibaug, Lonavala, Goa

Experience - 6 months - 2 years

Salary - 25k - 30k

We are looking for a skilled and detail-oriented Accountant  with 2-8yrs years of hands-on experience CA Firm in Bookkeeping, GST and TDS return filings, income tax return (ITR) preparation, audit support, and ROC compliance. The ideal candidate should possess a strong understanding of accounting principles and regulatory requirements.

Key Responsibilities:

• Maintain accurate records of daily financial transactions (bookkeeping).
• Prepare and file GST returns (GSTR-1, GSTR-3B, etc.) on a monthly/quarterly basis.
• Prepare and file TDS returns (Form 24Q, 26Q, etc.) and ensure timely payments.
• Assist in the preparation and filing of income tax returns (ITR) for individuals and businesses.
• Support statutory and internal audits, including preparation of audit schedules and documentation.
• Handle ROC compliance, including the preparation and filing of necessary forms and returns.
• Coordinate with auditors, consultants, and tax authorities when required.
• Reconcile bank statements, vendor payments, and ledgers on a regular basis.
• Ensure compliance with all applicable accounting standards, taxation laws, and regulatory requirements.

Requirements:

• Bachelor’s degree in commerce, Accounting, or a related field (B. Com/M. Com).
• 2–8yrs experience in CA firm or Company.
• Proficiency in accounting software such as Tally, Compu Tax, and MS Excel.
• Solid knowledge of GST, TDS, ITR processes, and ROC filings.
• Strong attention to detail, organizational skills, and ability to meet deadlines.
• Strong attention to detail and communication skills.

Business Analyst (EDI Domain)

Role Summary:

Acts as the bridge between business users and the technical team, gathering requirements and ensuring alignment with migration goals.

Key Responsibilities:

• Document functional requirements for EDI migration.
• Analyze customer-specific configurations and needs.
• Facilitate workshops with SMEs and stakeholders.
• Validate technical solutions against business expectations.
• Support change management and training.

Skills Required:

• Experience in logistics and transportation EDI systems.
• Strong understanding of customer-specific EDI needs.
• Requirements gathering and documentation skills.
• Excellent stakeholder communication and facilitation skills.

Familiarity with process mapping tools.

Roles & Responsibilities:

- Manage multiple software development projects simultaneously.

- Define project scope, goals and deliverables.

- Plan and schedule project timelines.

- Coordinate internal resources and third parties/vendors.

- Measure project performance and report to management.

- Identify and manage project risks.

- Ensure resource availability and allocation.

- Ensure adherence to project delivery schedules.

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Responsibilities

● Develop and execute a comprehensive social media strategy aligned with Rocketlane's overall marketing goals and target audience.

● Manage our LinkedIn, Twitter, and Instagram pages to ensure consistent brand messaging and engagement.

● Create and publish engaging posts, articles, images, and videos that resonate with our target audience.

● Monitor social media trends, industry developments, and competitor activities to identify opportunities for optimization.

● Collaborate cross-functionally with the marketing, design, and product teams to ensure consistent brand messaging and a cohesive online presence.

● Actively engage with followers and respond to comments, messages, and inquiries promptly and professionally.

● Implement strategies to drive lead generation, pipeline growth, and conversion through social media channels.

● Develop and maintain a content calendar to plan and organize posts, campaigns, and initiatives.

● Analyze social media performance using relevant metrics and tools, and provide regular reports with actionable insights to improve engagement and conversion rates.

● Collaborate with the content team to ensure social media content aligns with broader content marketing strategies.

● Create high-quality written content, including blogs, e-books, and other forms of thought leadership materials.

● Contribute to the creation of product marketing content, highlighting Rocketlane's features, benefits, and unique value proposition.

Qualifications

● Bachelor's degree in Literature, Marketing, Communications, Business, or a related field preferred.

● Strong understanding of social media platforms, trends, algorithms, and best practices.

● Excellent written and verbal communication skills, with the ability to craft engaging and persuasive content.

● Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.

● A genuine passion for social media marketing and a willingness to stay updated on industry trends.

Good-to-have

● 1-2 years of work experience as a social media manager or similar role, preferably within a B2B SaaS startup environment.

● Proficiency in social media management tools, analytics platforms, and scheduling software.

● Familiarity with content marketing strategies, SEO principles, and lead generation tactics.

● Basic knowledge of graphic design and video editing tools is a plus. Benefits

● Competitive salary and performance-based incentives.

● Opportunity to contribute to a rapidly growing startup and make a significant impact on its success.

● A collaborative work environment that values creativity and innovation

Responsibilities 
- Develop new user-facing features 
- Ensure the technical feasibility of UI/UX designs 
- Optimize application for maximum speed

Skills And Qualifications 
- 2+ years of experience in ReactJS and Redux 
- 1+ completed project of reasonable size using server-side rendering 
- Knowledge of Preact is a plus 
- Proficient understanding of web markup, including HTML5, CSS3 
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS 
- Good understanding of asynchronous request handling, partial page updates, and AJAX 
- Proficient understanding of cross-browser compatibility issues and ways to work around them. 
- Proficient understanding of Git

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

• 3+ years of work experience as a Python Developer. 
• Sound understanding and knowledge of Python and its ecosystem libraries like pandas and numpy. Also be able to write modular code and understand the python packaging system. 

• Experience on web crawling, scraping (Scrapy,BeautifulSoup, Selenium) and web application development using Django/Flask Framework. 
• Experience on Data-Science; exposure to Theanos, Tensorflow, Pytorch (preferable) 
• Exposure to data mining, Pyspark (preferable)