Digital Marketing Manager

Company: Barcadly Services (www.barcadlyservices.com)

Team Lead Intern

Location: Kolhapur , Maharashtra

Job Type: Internship

Duration: [6 months]

About Us:

Barcadly Services is a full fledge "Digital Marketing Agency" Our head office is in Mumbai & Kolhapur, the company was established in the year 2018.

We strongly supports and follows the mission of Digital India laid down by Prime Minister Shri. Narendra Modi and provides cost-effective branding solutions for start-ups & big companies in India. At Barcadly services, you will get an insight regarding what is it like to work with a pioneering Digital Marketing Agency in India.

After all, you will only seldom find someone as efficient as we are, when it comes to offering personalized performance marketing.

Thanks to our tight-knit team we have been able to assist over 170 + businesses and establishing themselves in the digital arena."

Key Responsibilities:

·      Lead and manage a team of interns or junior team members on various tasks and projects.

·      Organize team meetings and ensure clear communication across team members.

·      Help establish and track project goals, timelines, and deliverables.

·      Provide support, guidance, and feedback to ensure the team meets deadlines and maintains high standards of quality.

·      Collaborate with senior leaders and team members to align project goals with company objectives.

·      Motivate and inspire the team to achieve individual and collective goals.

·      Help resolve conflicts and maintain a positive and productive work environment.

·      Assist in evaluating team members' performance and offering constructive feedback.

·      Ensure all team members have the resources and support they need to succeed.

·      Contribute to the development and implementation of processes to improve team efficiency.

Qualifications:

·      Current student or recent graduate in Business, Management, Communications, or a related field.

·      Previous experience in a leadership or supervisory role (academic projects, student organizations, or prior internships are acceptable).

·      Strong organizational and time-management skills.

·      Excellent communication skills, both written and verbal.

·      Ability to work independently and collaboratively in a fast-paced environment.

·      Problem-solving mindset with the ability to make decisions and manage team dynamics.

·      A proactive and positive attitude with a focus on team success.

·      Strong interest in developing leadership skills and experience in a professional setting.

·      Preferred Skills (Optional):

·      Experience with project management tools (e.g., Trello, Asana, Monday.com) is a plus.

·      Familiarity with team collaboration platforms (e.g., Slack, Microsoft Teams) is a plus.

·      Previous internship or experience in team management is a plus.

Benefits:

·      Develop valuable leadership and team management skills.

·      Gain hands-on experience managing real-world projects and coordinating a team.

·      Opportunity to work directly with senior management and learn from experienced professionals.

·      Mentorship and professional development opportunities.

·      Exposure to cross-functional work and project management tools.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

• Extensive experience in designing, building & supporting Azure Managed Services Operations.
• Good understanding of Azure IaaS and PaaS services (Azure VMs, App Service, VM Scale set, Storage, Web App, Function App, Logic App, SQL instance, Data factory, Key vault, API management service etc.).
• Good understanding of Azure networking, vNet, NSG, various load balancing services, VPN, Express Route and firewalls in cloud environment.
• Knowledge on Cloud Adoption Framework.
• Hands on Experience in migration of various workloads to Azure from on-prem sources like VMware, Hyper-V, Physical Servers and from other Clouds.
• Knowledge of Azure Backups and ASR (Azure Site Recovery).
• Strong Knowledge on Containerization and Orchestration (Docker, Kubernetes, AKS).
• Powershell Scripting, Azure CLI, ARM templates writing, setup automation for resources provisioning and other IaC tools like terraform, Ansible is an added advantage.
• Knowledge on Azure automation and Automation Desire State Configuration.
• Knowledge on Azure Devops or GIT Actions on CI/CD pipeline configuration.
• Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems.
• Aspire to learn and be able to pick up latest technical advances in Azure and be able to implement it.
• Certificate on Azure Administrator & Azure Architect has added advantage.

Job Description:

Responsibilities

·       Having E2E responsibility for Azure landscape of our customers

·       Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction

·       Make usage of CI/CD framework to rapidly support lifecycle management of the platform

·       Acting as L2-L3 support for incidents, problems and service request

·       Work with various Atos and 3rd party teams to resolve incidents and implement changes

·       Implement and drive automation and self-healing solutions to reduce toil

·       Enhance error budgets and hands on design and development of solutions to address reliability issues and/or risks

·       Support ITSM processes and collaborate with service management representatives

Job Requirements

·       Azure Associate certification or equivalent knowledge level

·       5+ years of professional experience

·       Experience with Terraform and/or native Azure automation

·       Knowledge of CI/CD concepts and toolset (i.e. Jenkins, Azure DevOps, Git)

·       Must be adaptable to work in a varied, fast paced exciting, ever changing environment

·       Good analytical and problem-solving skills to resolve technical issues

·       Understanding of Agile development and SCRUM concepts a plus

·       Experience with Kubernetes architecture and tools a plus

Scope of Work : .NET Core/ Angular8/SQL server/ HTML5

Job Description:

• Years of Experience : 5 to 7 Years
• Key Skills - .
• NET Core 2.1 and above, Asp.net, WebAPI, C#., SQL Server 2012+,
• Angular v8 > , Ajax / J-query / Bootstrap / LINQ / HTML 5.0

VP engineering would be leading the technology (engineering) team of 25 (and counting) to build a world-class SAAS product that is serving 7000+ businesses (or 50,000 users) across the globe. The person would be responsible to oversee the product development and technology research ensuring scalability and effectiveness. The core role would involve leading development, managing team & processes leading to effective technology products as an outcome.

The person would be responsible for leading the product development to scale to a million businesses over the next ten years or 25K businesses in the next 3 years. The person should be able to build a team & process accordingly to ensure a smooth growth path for the product and company. The mission would be to build fully horizontal architecture & micro services with robust security.

• Leading the technology development by learning and researching the best upcoming technology. Analyzing current technology gaps in the system and evangelizing for better state of art technology development.

• Evaluating technology architecture, gaps, and improvisation requirements. Building new architectures for further product development along with elaborated documentations.

• Leading the team of software engineers to guide them with the best technology and process practices. Coaching and motivating the team to ensure enhanced performance across teams. 

• Engaging with Product teams to shape the product roadmap. Working with the tech support team to analyze open issues and bugs and ensure an efficient process for fixing the same.

• Building processes for product development, security audits, new recruitment, technology research, technical documentation, etc. 

GreedyGame is looking for a Quality Assurance Engineer to join its clan! We are looking to get a kick ass engineer on board who has the knack for finding the quirkiest bugs. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform.

WHAT WILL BE YOUR RESPONSIBILITIES?

• Work with our proprietary Java and Kotlin based SDK to find performance and functionality related issues.
• Working with in-house Dashboards to perform testing of UI and APIs. 
• Collaborating with teams to create test documents.
• Manual and automation testing for Mobile apps and games (Both android and iOS)
• Planning and task management in congruence with the Leadership Team.

WHAT ARE WE LOOKING FOR?

1. Knowledge of software QA methodologies, tools, and processes

2. Experience in project management is a plus

3. Ability to automate android application and web-application is a plus

4. Experience in working with proxy tools like Charles Proxy, Fiddler, etc., and the android studio is a plus

5. Expertise in API testing tools like Postman, REST Assured, etc. is a plus

6. Knowledge of Agile scrum methodologies

7. Strong analytical, logical, and problem-solving skills

8. Experienced in creating Test Plan, Test Case, and Test Report

WHAT ARE WE BUILDING?

GreedyGame is building mobile first advertising solutions. We are a platform which enables blending of ads within mobile apps and games so that they become a part of the content. This allows developers to monetise their apps and games without degrading the user experience. Check out greedygame.com to know more!

WHAT'S IN IT FOR YOU?

• Opportunity to be a part of the big disruption we are creating in the ad-tech space.
• Learn and grow at a free, open and fast paced environment
• Office in one of the most happening places in Bangalore.
• An amazing clan and the opportunity to be a part of it, free lunch on all days of the week, fully stocked pantry within 20 feet reach, a foosball table to burst stress and a great working environment.
• Continuous feedback system to ensure that improvement is a constant focus.