Senior Integration Engineer

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

About NxtWave 

NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs. 

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes.

NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur).

NxtWave now has paid subscribers from 250+ districts across India who have spent 200 million minutes on its learning platform so far. In the last 5 months, CCBP 4.0 learners have been hired by 1000 companies including Amazon, Accenture, IBM, Bank of America, TCS, Deloitte and more.

Know more about NxtWave at (https://www.ccbp.in/">https://www.ccbp.in/)

Job Summary

As a Technical Content Lead at NxtWave, You will lead and collaborate with the team to develop, review and manage technical content  in a variety of formats as needed (documents, videos, tutorials, etc). You contribute to the continuous improvement of our technical content process by developing, prioritizing, and maintaining a content strategy and plan

Responsibilities 

• Lead and Collaborate with the team to develop high quality technical content by setting goals and preparing phased rollout plans to thousands of CCBP users

• Collaborate with different stakeholders to understand user needs, prioritize content milestones based on user feedback and product roadmap

• Responsible for creating, developing, reviewing and managing technical content  in a variety of formats as needed (documents, videos, tutorials, etc)

• Ensure all content is up to standards by providing and receiving constructive feedback, make sure follow standards and guidelines

• Contribute to the continuous improvement of our technical content process by developing, prioritizing, and maintaining a content strategy and plan

• Lead technical discussions within the team and be the go-to person for the team for guidance and troubleshooting

• Making effective use of resources during the various stages of the work by ensuring that business objectives are met and deliverables achieved to agreed time, and quality

• Aligning to Agile principles, and adhering to Sprint methodology

• Coordinate with other departments to ensure the right message is being communicated in formats that match audience's technical expertise

• Gather and analyze feedback to identify gaps and enhance the content requirements based on priority

• Qualifications and Skills

• 2 + years of experience in developing the industry-leading content in front-end(HTML/CSS/JS and React) or backend technologies (Python, SQL, NodeJS)

• Strong and self motivated individual and should be able to independently drive decisions with excellent leadership qualities

• Strong command of the English language: an eye for detail, excellent grammar, and proofreading skills

• Ability to work in a fast-paced environment with a team and deliver high-quality work on tight timelines

• Excellent attention to detail and the ability to prioritize and work on multiple requirements simultaneously

• Proven ability in setting goals, and preparing phased rollout plans to thousands of CCBP users by discussing with multiple stakeholders and come up with an optimal approach with existing set of users

• Excellent written and verbal communication skills with a proven ability to communicate complex topics in an understandable way

Qualities we'd love to find in you 

• The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality content

• Strong collaboration abilities and a flexible & friendly approach to working with teams

• Strong determination with a constant eye on solutions

• Creative ideas with problem solving mind-set

• Be open to receiving objective criticism and improving upon it

• Eagerness to learn and zeal to grow

Overview

Location : Hyderabad

Experience : Min 2 years

Job Type : Full time

Working Days : 5 - Day Week

Compensation : 9 - 12 LPA

• 5+ Years of IT experience

• 3+ Years of development experience with either Automation Anywhere

• Knowledge on UI path

• Minimum of 3 years hand on experience working with Automation anywhere 10.7 or higher.

• Should have knowledge on 11.x.

• Proficient in automating complex business requirements and proactively propose alternate solution.

• Designing and development of bots/Metabot to enhance the functionality.

• Must have worked on automating process that involve ERP systems, web sytems.

• Proficient in understanding the requiement and propose the relevant RPA tool (Automation anywhere and UI path)

• Should be open to learn new technogies and share the workload of team members.

• Bachelor’s/Master’s degree in Computer Science/Information Technology or a related field

• Strong verbal and written communication

• Strong analytical and problem-solving skill

• Relationship management

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.