Chief of Staff

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

At Fieldproxy, we’re building the next generation of AI-powered field service management solutions - software built with AI, assisted by humans with deep domain expertise. Our platform helps companies streamline operations, from scheduling and routing to customer engagement, by combining customizable templates with AI-driven automation.

We’re looking for an AI Product Specialist who can bridge the gap between our customers’ unique business needs and our AI-first platform capabilities.

Role Overview

As an AI Product Specialist, you will work closely with clients to understand their workflows, identify their requirements, and configure our platform to deliver tailored solutions. You’ll leverage existing LLM models, fine-tune them where needed, and ensure successful deployment of AI-powered features across client applications.

This is a highly cross-functional role, requiring strong communication skills, technical knowledge of AI/LLMs, and a customer-first mindset.

Key Responsibilities:

• Collaborate with clients to gather and analyze requirements for AI-driven field service solutions.
• Configure and customize the Fieldproxy platform using AI templates and builder tools.
• Work with large language models (LLMs) to fine-tune outputs and align them with client-specific needs.
• Partner with engineering and product teams to scope technical feasibility and drive implementation.
• Serve as a trusted advisor to clients, explaining AI capabilities in simple, actionable terms.
• Continuously test, validate, and improve AI workflows to ensure high-quality performance.
• Document configurations, best practices, and client solutions for scalability.

Requirements

• Hands-on experience with large language models (OpenAI, Anthropic, etc.) and fine-tuning approaches.
• Familiarity with prompt engineering, embeddings, and APIs.
• Strong problem-solving skills with the ability to translate customer requirements into technical solutions.
• Excellent communication and presentation abilities to engage both technical and non-technical stakeholders.
• Comfort working in fast-paced, startup-like environments.

Nice-to-Have

• Exposure to workflow automation platforms (Zapier, n8n, Make, etc.).
• Knowledge of databases (PostgreSQL preferred).
• Basic programming/scripting skills (Python, JavaScript)

What We Offer

• Opportunity to shape the future of AI in field service management.
• Work directly with cutting-edge LLM technologies and real-world enterprise use cases.
• A collaborative team of builders passionate about AI and customer success.
• Competitive compensation and growth opportunities in a rapidly scaling company

Role Description

• Excellent knowledge in Web development using PHP, Codeigniter,Laravel and MySQL
• Experience in third-party rest APIs integration.
• Knowledge in Shopify,Wordpress is an additional advantage.
•  Experience in CRM (ZOHO,Salesforce) is an added benefit.
• Good knowledge of CSS / JavaScript / HTML/ Bootstrap

Qualifications

• Computer Science and Software Development skills
• Back-End Web Development expertise
• Programming and Object-Oriented Programming (OOP) knowledge
• Bachelor's degree in Computer Science or related field
• Strong problem-solving and analytical skills
• Experience with web application design and development
• Ability to work both independently and collaboratively

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.

We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.

Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point

It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.

Key responsibilities:

1. - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
2. - Understand customer needs and provide solutions through the use of our recruitment software
3. - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
4. - Negotiate and close deals with potential customers
5. - Meet and exceed sales targets on a monthly and quarterly basis
6. - Keep up-to-date with industry trends and competitive products

Qualifications:

• - 1- 4 years of experience in a SaaS sales role
• - Proven track record of meeting or exceeding sales targets
• - Excellent communication and presentation skills
• - Ability to build and maintain strong relationships with customers
• - Ability to work independently and as part of a team
• - Experience with CRM software (e.g., Salesforce) is a plus
• - Experience in the recruitment industry is a plus, but not required

If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!

We are looking for Full Stack Developer.

Experience - 3 to 5 years 

Location - Ahmedabad 

5 Days working 

Required Skills:

• Should have strong hands on experience in Node.js, React.js & Angular.js.
• Should have experience in MongoDB and Express.Js.
• Deep understanding of object - oriented JavaScript and design principles and standards, and has a solid programming background
• Experience handling different browser capabilities
• Hands - on experience in UI optimization best practice implementations
• Demonstrated ability to accurately estimate and scope development work
• Good analytical and problem - solving skills
• Communication skills are imperative both in written and in verbal form
• Excellent organizational and coordination skills