Project Management Officer at Backbase India LLP · Hyderabad, Secunderabad · 3 - 8 years · ₹10L - ₹13L / yr · Profitable · Posted 9 Aug 2023

Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.

About Backbase India LLP
About
Similar jobs (10)
job description:
Job Title: Bench Sales Recruiter
Experience: 0–8 Years
Employment Type: Full-Time
Job Summary:
We are looking for a dynamic and motivated Bench Sales Recruiter to join our team. The ideal candidate will be responsible for marketing IT consultants who are on the bench and placing them on suitable client projects. The role requires strong communication, relationship-building, and negotiation skills to work with vendors, clients, and consultants.
Key Responsibilities:
Market bench consultants to prime vendors, implementation partners, and direct clients.
Identify new client requirements and match them with available consultants.
Maintain and develop strong relationships with vendors and clients.
Negotiate contract rates with clients and vendors.
Coordinate interviews and follow up with clients and consultants.
Maintain a daily pipeline of submissions and placements.
Update and maintain consultant profiles and resumes according to job requirements.
Track consultant availability and manage bench resources effectively.
Ensure proper documentation and maintain records of submissions and placements.
Work closely with the recruiting team to understand consultant skills and project requirements.
Required Skills:
Excellent communication and negotiation skills.
Strong experience working with vendors and implementation partners.
Knowledge of US IT staffing and bench sales process.
Ability to work in a fast-paced environment and meet targets.
Good understanding of different IT technologies and roles.
Qualifications:
Bachelor’s degree in any discipline.
0–8 years of experience in Bench Sales / US IT Staffing.
Experience using job portals, vendor lists, and professional networks is preferred.
Experience: 7+ Years Qualification: Graduate / Postgraduate or relevant qualification Location: Should be based out of Mumbai What You’ll Be Doing • Own the full sales cycle—prospect, pitch, close, and grow SME and enterprise accounts. • Hit (and aim to crush!) your quarterly and annual revenue targets. • Be a trusted advisor to prospects, offering smart, solution-driven conversations—not just sales pitches. • Lead impactful demos and presentations that get people genuinely excited about what we do. • Keep your pipeline fresh and your follow-ups tighter than your Spotify playlists. • Use data and insights to track opportunities, forecast sales, and stay ahead of the curve. • Build and manage a solid list of leads from marketing, outreach, and your own hustle. • Team up with Marketing and Channel partners to launch creative campaigns and drive awareness. • Ensure a smooth handoff to our Customer Success crew so every client gets the VIP treatment from day one. • Be a key voice in our growing sales team—bringing energy, curiosity, and a knack for spotting opportunities others miss. What You Bring to the Table • 7+ years of experience selling SaaS, ERP, or subscription-based products across a diverse customer base—you're no stranger to complex tech sales. • A strong background in account management —you know how to build relationships and keep things on track. • A proven closer—your track record with mid-size and large enterprise deals speaks for itself. • Quick on your feet—you're great at handling objections and can break down complex solutions in a way that just clicks. • Stellar time management—you juggle multiple deals without dropping the ball. • A natural relationship builder—you create new opportunities through meaningful conversations and trust. • Consistent performer—you hit or exceed your targets month after month. • Thrive under pressure—you’re energized by tight deadlines and fast-moving teams. • Comfortable navigating CRMs (we use HubSpot) and using data to drive your sales game
ServiceNow Architect – L3 (Senior Level)
EVOCS Company Overview
At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.
Impact at EVOCS
As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.
Job Responsibilities
In this role, you will:
Solution Architecture & Design
· Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules
· Own the architectural vision and technical roadmap for enterprise implementations
· Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs
· Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency
· Architect multi-instance strategies for large-scale, geographically distributed deployments
· Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness
Technical Leadership & Mentorship
· Provide architectural guidance and mentorship to L1 and L2 engineers and developers
· Establish technical standards, coding guidelines, and architectural best practices for the practice
· Lead technical design reviews and solution validation against enterprise architecture frameworks
· Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery
· Coach development teams on advanced scripting, API usage, and platform capabilities
Strategic Planning & Governance
· Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps
· Drive technical governance frameworks including security, compliance, and operational controls
· Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact
· Define integration strategies and manage dependencies across legacy and modern systems
· Lead capacity planning and performance optimization initiatives
Integration & Data Architecture
· Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub
· Design data management strategies ensuring integrity, consistency, and efficient utilization
· Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)
· Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer
· Implement API-based integration architectures and event-driven solutions
Advanced Configuration & Customization
· Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability
· Design and implement advanced customizations including custom modules, scoped applications, and extensions
· Lead configuration decisions on CMDB structure optimization and asset management
· Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes
· Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform
Quality Assurance & Deployment
· Establish and enforce quality standards across development, testing, and production environments
· Lead implementation of CI/CD pipelines for update set management and deployment automation
· Conduct system and integration testing strategies, ensuring reliability and performance
· Manage release management processes and coordinate cross-environment deployments
· Drive performance tuning and optimization initiatives for platform health
Client Engagement & Documentation
· Act as the primary technical subject matter expert and escalation point for complex engagements
· Facilitate architecture workshops and technical solutioning sessions with stakeholders
· Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides
· Communicate technical concepts effectively to both technical and non-technical audiences
· Build and maintain strong client relationships through proactive engagement and thought leadership
Continuous Improvement & Innovation
· Monitor emerging ServiceNow features, modules, and platform enhancements
· Evaluate new technologies and assess their applicability to client environments
· Drive innovation initiatives that enhance platform value and operational efficiency
· Contribute to organizational knowledge base and best practice documentation
· Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends
Required Qualifications
The ideal candidate will have:
Experience & Expertise
· 5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules
· Minimum 3 years in a lead or architect role managing enterprise-scale implementations
· Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)
· Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments
· Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices
Technical Skills
· In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)
· Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)
· Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts
· Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub
· Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies
· Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning
· Strong experience with system logging, monitoring, audit trails, and performance analytics
· Proficiency in designing CMDB strategies and maintaining data model integrity
Leadership & Communication
· Demonstrated ability to lead technical teams and mentor junior architects and developers
· Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences
· Strong project management and organizational skills for managing multiple concurrent engagements
· Proven ability to drive innovation and champion new solutions within client environments
· Ability to work independently, take ownership of strategic initiatives, and set architectural direction
Professional Attributes
· Fluent in English (written and spoken) – strong client-facing communication required
· Excellent analytical and problem-solving skills for architecting enterprise-scale solutions
· Detail-oriented with ability to balance strategic thinking with hands-on technical delivery
· Demonstrated commitment to continuous learning and staying current with platform evolution
· Strong documentation and knowledge-sharing practices
Bonus Qualifications
Ideally you have:
· ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications
· ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise
· Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment
· Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management
· Experience with ServiceNow's Intelligent Service Management and AI-powered features
· Exposure to multi-instance enterprise management and governance at scale
· Background in enterprise architecture frameworks (TOGAF, Zachman)
· Experience leading digital transformation initiatives and IT modernization programs
· Strong background in ITIL v4, enterprise IT service management, and release management
· Cloud platform expertise (AWS, Azure) for hybrid integration architectures
· Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field
· Prior experience with ServiceNow partner implementations or consulting engagements
Our Values
We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.
The values we live by:
Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.
Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.
Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.
Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.
Key Skills required:
Language: Java, SQL , JavaScript.
Software Ideology : Design Pattern , SOLID principle , YAGNI , KISS , Microservices, CLEAN/LAYERED architecture.
Framework: Spring (Boot, MVC, DataJPA, Security), JMS(Rabbit MQ/Apache camel/active MQ), ORM tool(Criteria API/Criteria Builder/Query DSL/Springdata JPA), REST(Jersey, Spring MVC , Feign Client) , Vaadin/GWT/jHipster/Google Polymer
Database : RDMS(Oracle/, Postgresql) , NoSql(MongoDB). Subversion : SVN , Git
Preferred Knowledge: Angular, HTML/CSS, Kotlin, Kafka , JUnit/TestNG , Docker, Kubernetes
Key Responsibilities & deliverables:
- Responsible for writing business logic and integrating it end to end (from DB-WS to UI & vice versa).
- Creating Rest endpoints to be used by other applications which will suffice the business requirements.
- Deploying the applications in cloud
- Lead and develop engineers in the engineering
- Lead technical risk mitigation, design and planning activities
- This role requires a level of technical experience and interpersonal skills to be able to work effectively as a team player with our internal
- Proactive thinking with a ‘can do’
- Improve development efficiency with new tools/frameworks
- Responsible for server-side web application logic and integration of the work
- Write the web services and APIs used by dependent application
Technical Skills
- Database creation, integration, and
- Cloud Knowledge
- Using back-end frameworks to build server-side software
- Cloud computing integration
- API integration
- Security audit
- Clarify feature requirements with the product team
- Design end to end feature flow
- Write scalable and bug-free code
- Take care of test and deployment pipeline
- Maintaining the existing products
Java R&D Pvt. Ltd. is a Software Development & IT Consulting Company headquartered at VA, USA. We are a leading software development & consulting company providing hi-tech information technology solutions and manpower staffing. Our clients range from Fortune 500 companies to State, Federal, small and medium sized businesses.
Job Title - Technical Interview Coordinator
Location – Bhopal (WFO)
Working Days- 5 (Monday- Friday)
Shift Timings - 12:00pm to 9:00pm IST
Roles and Responsibilities:
- Schedule and coordinate all stages of the technical interview process (phone screens, coding challenges, panel interviews, final rounds, etc.).
- Serve as the main point of contact for candidates throughout the interview process.
- Collaborate with recruiters and hiring managers to understand role requirements and interviewer availability.
- Manage interview logistics, including calendar invites, video conference links, onsite coordination.
- Maintain candidate data and interview status in ATS (Applicant Tracking System).
- Troubleshoot any last-minute changes or technical issues during interviews.
- Monitor and follow up on interview feedback, ensuring timely responses and next steps.
- Support continuous improvement of interview operations through data tracking and process optimization.
Candidate should have full ownership of the project. Huge learning opportunity
1) Minimum 10 - 14 years of overall experience.
2) Minimum 5+ years of hands-on experience implementing Adobe AEM, AEM architecture, AEM
Application Design and Development.
3) Minimum 4-5 years of experience in design, develop and support of large-scale web application
development, AEM deployment architecture.
4) More than 7 years of Software Programming/Demand Generation experience.
5) Strong knowledge and working experience with Java development is a MUST.
6) Good knowledge and working experience with HTML, CSS, JavaScript frameworks
7) Experience with REST, OSGi, Sling and SOAP.
8) Develop Build scripts in Gradle/Maven.
9) Proficiency with complex IT/software solutions is a must.
10) Good to have experience in either Database Marketing, Marketing Operations, or Email Marketing.
11) Strong process development skills; ability to transform best practices and prospect requirements into
highly efficient and executable business processes.
12) Excellent verbal and written communication and articulation skills.
13) Ability to apply creative thinking and sound reasoning, and to communicate effectively verbally and in
writing.
14) Strong interpersonal skills. Must be able to work independently and function as a strong team player.
15) Proactive, detail-oriented and capable of handling a significant volume of work.
16) Must be able to demonstrate resourcefulness, motivation, initiative.
17) Results oriented, outstanding attention to detail, ability to prioritize and meet deadlines. Attention to
Detail.
18) Excellent analysis skills and the ability to develop processes and methodologies.
Responsibilities :-
- Experience with client-focused solution architecture consulting, inclusive of project planning, estimating and resourcing.
- Write quality, maintainable code with extensive test coverage in a fast-paced professional software engineering environment.
- Experience in creating and maintaining dev-ops related scripts for enterprise applications.
- Technical delivery experience across the entire SDLC, with deep expertise in software development; at a minimum backend systems like JAVA (version 8+), JavaScript.
- Experience of formal project management environments, including Agile.
- Experience in creating low level designs of the entire applications including servers, deployments and workflows.
- Has an extensive and consistent ability of delivering complex projects throughout life cycle.
- Experience managing the development and delivery of commercial websites.
- Experience managing or leading a team of multi-skilled engineers, developers and QAs.
OneCode is an agent led distribution platform for businesses predominantly in BFSI verticals. The platform enables businesses to outsource their need for sales agents through the OneCode Platform. OneCode is a Super App for the sales agents and the businesses who employ Sales Agents. For the business/brand it's a plug'n'play solution. The Sales agents who are on-boarded have to go through the content (training videos) + KYC. There are 1mn+ agents on the platform and 50+ clients (ICICI, Axis, Equitas, Upstox, Insurance Co's). India's 2nd largest Agent network.
One Code is well funded by tier 1 VC’s(Sequoia, Nexus, Waterbridge) and angels in India. Recently we have raised $5M dollars from India's top VC's.
We are looking for an experienced B2C UI/UX designer (Consumer front - large scale experienced)
Day-to-day responsibilities include:
- Working in good coordination with production managers and engineers
- Working closely with Product Head & CEO
- Generating new ideas
- Identifying and troubleshooting UX problems
- Discussing the idea with the internal team
- Designing Wireframes, UI mockups and prototypes
- Designing High fidelity designs
- Familiarity with agile methodologies.
Requirements:
- Minimum 3 years experienced
- Understand UX methodologies
- Comfortable working in a fast-paced environment.
- Familiarity with agile methodologies.
- Experience in B2C products on big scale
- High ownership, independent environments and feedback oriented cultures
Required Skills for this Role:
Prototyping, Persona Definition, Wireframing ,Sketching, Figma, Sketch, Adobe Photoshop, Adobe Illustrator and Story boarding.
If this is interesting for you then please share your resume while applying. Also, please feel free to reach out in case of any queries.
Frontend - Angular js, Javascript, JSP, added advantage for RIOTjs
Websocket technologies - Added advantage
Basic understanding of Apache Tomcat












