Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Apply now for the role of a Project Manager at CodeBuddy that is opening doors for skilled, energetic project managers looking for challenging roles.
If you are passionate about technology, constantly seeking to learn and improve your skill set, you would fit here perfectly.
Technical Competency:
-Analysing business requirements, creating proposals, financial and resource planning & preparing project plan
-Identify project roadblocks, risks and mitigation plan
-Handling multiple projects end to end across multiple domains with cross functional teams (Engineering, Quality, Design etc)
-Interacting with customers on a regular basis across the development lifecycle
-Ensuring smooth delivery of projects and day to day project management activities.
-Participate in HOD calls to discuss the nature, urgency and root cause of the problems -and appropriately take decisions in collaboration with the HOD
-Should successfully manage the complete development life cycle using Software Best Practices, Analytical and communicate well to successfully deliver high-tech projects/products.
-Liaising with team members, HOD, and management to ensure projects are completed to standard.
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-Strong interpersonal, negotiation and influencing skills
-Excellent attention to detail skills
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-Self-motivated with the ability to work independently or jointly in a self-directed way.
-Demonstrated successful development of web or mobile-based applications
-Proven analytical and problem-solving capabilities
-Keen attention to detail
-Strong work ethic and desire to build industry-leading products
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-Looking for ways to improve self and projects
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What will happen next?
-Fill out the form
-Give us some time to review your application
-Meet us for an interview
-Complete a recruitment task to see how we work
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon