Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Backbase India LLP
About
Company social profiles
Similar jobs
JavaAbout the Role
We are seeking motivated and enthusiastic Frontend Developer Interns to join our team remotely for a 3-month internship. This role offers an excellent opportunity to gain hands-on experience in web development, work on live projects, and strengthen your portfolio. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.
Responsibilities
- Build and maintain user-facing features with HTML, CSS, and JavaScript/TypeScript.
- Assist in developing web applications using frameworks like React, Vue, or Angular.
- Translate UI/UX wireframes into responsive and interactive web pages.
- Ensure performance, accessibility, and cross-browser compatibility.
- Debug and troubleshoot frontend issues.
- Collaborate with mentors, designers, and backend developers.
- Document code and contribute to team discussions.
Requirements
- Knowledge of HTML5, CSS3, and JavaScript (ES6+).
- Familiarity with at least one frontend framework (React preferred).
- Understanding of responsive and mobile-first design.
- Basic experience with Git/GitHub.
- Good problem-solving, communication, and teamwork skills.
- Self-motivated and able to work independently in a remote environment.
What You’ll Gain
- Real-world project experience to add to your portfolio.
- Mentorship and guidance from experienced developers.
- Completion Certificate after the internship.
- Letter of Recommendation based on performance.
- Potential for consideration in future paid opportunities.
Internship Details
- Duration: 3 months
- Type: Remote (Work from Home)
- Stipend: Unpaid
- Perks: Certificate of Completion + Letter of Recommendation
KEY RESPONSIBILITIES:
Sales function:
* Acquisition of New Clients
* Responsible for business development for General Insurance products including Mediclaim, Asset, Fire, Liability, Engineering, Marine, etc.
* Create and execute strategies to explore new potential markets and retain existing clients.
* Driving Sales team for Initial contact for Enquiries / RFQ/Mandate Letters.
* Giving a clear understanding of the pricing and features of the product and their impact on profitability.
Relationship management
* Handling corporate customers and maintaining excellent relationships with them.
* Leveraging on the relationship with corporate and focusing on closures.
* Liaisoning with insurers and TPA to provide better services and quotes to clients.
Other Functions:
* Coordinating with HR & Finance for Corporate Data.
* Administering guidelines in terms of documentation while policy issuance and claims servicing
* Tracking of competitor activities to understand the market trends and take proactive actions.
* Analyzing their risk portfolio, suggesting ways forward to mitigate losses and maintain a healthy bottom line.
Personal Skills
* At least 3-10 years of experience in B2B sales and customer-facing role
* Very strong written and verbal communication
* High customer empathy
* Strong problem solver,
* Ability to work with cross-functional teams to resolve issues
. Experience in outbound prospecting, cold calling, and managing sales pipeline
* Previous experience mainly in hunting, new client acquisition, and sales closures
* Experience having sold to Founders, CHROs & CFOs is a plus
* Consistently meeting assigned sales targets
* Strong spoken and written communication skills in English
Job Profile Summary
Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Agency and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support.
Job Description
- Social Media Manager is responsible for the day-to-day execution of client projects. May serve as the daily contact between client and agency.
- -Proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the SAM or AD in communications as appropriate.
- Develops a thorough understanding of the client’s business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.
- Ensures client requests are dealt with promptly and developed into internal briefs by you and your team, distinguishing between a good and poor client brief and proactively ensuring clarity on agreed actions
- Ensures to gain client sign-off at the relevant project stages, involving the SAM/AD when appropriate
- Ensures the work that you send to the client and that of anyone you oversee, is completed in a timely fashion and is of the upmost quality, with high levels of accuracy, attention to detail and relevance to brief ¾ Before a project leaves the agency, ensures that all mandatory requirements have been considered and acted upon to gain sign off by the relevant Production Lead and client
- Identifies and solves problems as they arise, appreciating when it is appropriate to involve or notify the SAM and / or the AD
- Checks contact reports of key meetings and telephone conversations prepared by your team, ensuring these are issued to the client within 24-48 hours
- Proactively manages jobs and the Production Schedule, to ensure that they are scheduled on time, to budget and are monitored using appropriate administration procedures
- Supports those overseen in the prioritization of their tasks, in line with the wider Account
- Handling Team’s activity and objectives, to ensure team deadlines are met. Where necessary, proactively liaises with the SAM and / or AD to ensure priorities are aligned
- Ensures research and background information is prepared the team, for briefs/pitches / presentations as appropriate. Demonstrates capability in contributing to such meetings as needed
- Works with a multi-disciplinary team, developing strong working relationships with the
- Production Team to ensure they can add value and client requirements are managed to realistic timescales and associated budgets are appropriate. Oversees this activity within your team as necessary
- Supports the SAM and/or AD and working with the Insights & Planning Team proactively develops an understanding of strategy and how this applies to the projects you are delivering. Applies and relay this knowledge in an appropriate way
- Proactive in identifying and progressing new business opportunities Administration and financial management
- Monitors ongoing costs throughout individual campaigns
- Ensures accurate quotations for production are produced and distributed at the beginning of any campaign, by you and those that you oversee
- Proactively manages the maintenance of job numbers and job records
- Ensures a systematic and efficient filing system is maintained
- Mentor Junior Account Handlers in managing project finances appropriately
.NET
C#
NodeJS (Node.js)
NextJs (Next.js)
React.js
MongoDBThe ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.
Responsibilities
- Develop quality software and web applications
- Analyze and maintain existing software applications
- Design highly scalable, testable code
- Discover and fix programming bugs
Qualifications
- Bachelor's degree or equivalent experience in Computer Science or related field
- Development experience with programming languages
- MongoDb database or relational database skills
Our client is India's leading digital care ecosystem for chronic condition management. They are a one stop shop catering to all needs from tracking fitness levels to managing diet, to consultation with doctors and health coaches. They combine real-time monitoring through their IoT-connected devices and app ecosystem to provide AI-driven personalized insights and proactive intervention by doctors and health coaches to patients with chronic conditions.
This revolutionary startup was named in Forbes Asia’s inaugural ‘100 to watch and is backed by renowned investors. They are backed by some of the best VCs and investors in India, and with their most recent fund-raise of $5.7 million, they are on track to expand beyond India into ASEAN countries as the first stage of their global expansion.
What you will do:
- Managing various accounting transactions of the company by preparing and maintaining financial records and financial statements
- Managing various accounting activities which include, but not limited to, reconciliation of bank statements, accounts receivable, accounts payable, calculation of taxes and filing tax returns etc
- Preparing and involving in budget forecasts
- Overseeing and Implementing accounting systems and processes and also communicating any technical issues related to the same
- Reviewing and handling monthly, quarterly and annual closings
- Preparing financial reports, in regular intervals, to facilitate decision-making
- Overseeing and managing the expenses and budgets of the company
- Ensuring compliance of relevant Government rules, laws and regulations
Desired Candidate Profile
What you need to have:- CA is a must and relevant work experience of 3 – 5 years is also required
- Advanced MS Excel skills as well as strong knowledge and experience in Tally
- Experience in providing financial advice
- Good communication and analytical skills
- Attention to detail
- Experience of maintaining highly confidential data
PHPNodeJS (Node.js)
Laravel
React.js
Javascript
Django
HTML/CSSAs a full stack engineer, you will build new features for our internal tools, including https://medium.com/@Smartcow_ai/tlt-lightning-ff47659f7804">lightning. Architect, develop, test, and deliver independently.
Responsibilities
- Design, test, build and deploy web applications for internal and external use
- Design and implement scalable APIs and backend services
- Convert high-level requirements into detailed, usable and intuitive UI
- Involved in the execution of project from design stage
Skills:
- 3+ years full-stack python developer with exposure to web frameworks like Django or Flask
- Experience building APIs for rapidly iterating product and restful APIs and development of service layer using python's flask framework
- Proficient in writing unit test cases using Pytest package
- Proficient on Reactjs, Angular, & VueJs (GTH),
- Knowledge of DB and API schema designing
- Knowledge with OpenCV and ML workflow is added advantage
- HTML/CSS/JavaScript and JavaScript framework
- Database level programming using both SQL (MySQL, PostgreSQL) and No SQL (MongoDB/Casandra) and designing the database level stored procedures and persistence logic.
- Knowledge with Nvidia libraries is an added advantage
- Experience working with Web Application development, docker, Unix/Linux environments
- Understanding of machine learning, information retrieval, neural networks, networking, developing large software systems (stands out from crowd)
- Develop detailed test strategy and test plans for various features at the functional and system level.
- Be a gatekeeper for the quality of any product going out in the market from Rapido including customer experiences.
- Integral members of SDLC right from product requirements gathering phase to design reviews till the delivery of the product.
- Maintain a staging environment to effectively verify and validate the products.
- Ensure comprehensive test coverage by preparing a detailed capability matrix to map features to the functional requirements of the test plan and for defining the acceptance criteria.
- Effectively develop an automation to improve efficiency/productivity.
- Expertise in developing automation framework for mobile apps, web UI, APIs using appropriate open source tools like Appium, Selenium, SOAP UI, Rest Assured etc.
- Fluent with OOPS concepts and any one programming language like Java, Python etc.
- Cover all dimensions of Rapido’s product which includes features/functionality, scale/load, usability, and performance.
- Hands on experience in CI/CD driven test processes is an added benefit.
- Analyze defects to assess the severity and prioritize them for development to fix.
- Work with software developers to tune code and track all problem reports to closure. Analyze test results to ensure functionality and recommend appropriate action.
- Mentor QAs within the team.
- Graduation/Masters in computer science
- 2-7 Years of relevant experience
- Round 1 – Technical Interview 1
- Round 2 – Technical Interview 2
- Round 3 – Managerial Round
- Round 4 – HR Round
NodeJS (Node.js)PHP
Python
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon