
Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.

About Backbase India LLP
About
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1. Search for prospective business opportunities from new & existing clients in the key corporate client base focusing on the IT security segment.
2. Give technical presentations to the customers on the proposed solutions.
3. Develop new business through broad professional networking, create business leads in B2B by cold calls, capitalizee on external & internal leads.
4. Develop constructive & cooperative working rapport with clients & add value to these business relationships.
5. Research, gain & share deep insights of prospective clients & formulate business strategies, design solutions & product offerings to utilize opportunities.
6. Engage with the customers directly to understand the technical requirements & will revert with tech specs meeting customer expectations.
7. Create winning proposals with a clear focus to be able to win large deals.
8. Drive aggressive push in the category of the key account by ensuring high client acquisition rates consistently and servicing them well by ensuring high-quality support.
Location: Sargasan, Gandhinagar
Experience – 3 to 5 years
Education –ME, BE in computer science , BCA & MCA
Salary Budget – Based on experience and interview ( normally 10% to 15% hike in current salary )
Job Description
We are looking for an analytical, results-driven Back-end Developer who will work with team members to troubleshoot and improve current back-end applications and processes. The Back-end Developer will use his or her understanding of programming languages and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems, and create a more seamless experience for users. You should have excellent communication, computer, and project management skills.
To succeed as a Backend Developer, you should be focused on building a better, more efficient program and creating a better end-user experience. You should be knowledgeable, collaborative, and motivated.
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Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
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Developing ideas for new programs, products, or features by monitoring industry developments and trends.
Recording data and reporting it to proper parties, such as clients or leadership.
Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
Taking lead on projects, as needed.
Implement complex business application using Java (Spring Boot)
Build REST APIs that serve our frontend apps as well as other clients
Create scalable and distributed microservices
Rearchitect existing applications to move to a future-proof architecture
Streamline automated deployment and DevOps flow
Deploy on AWS
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Bachelor’s degree in computer programming, computer science, or a related field.
Design & development of J2EE applications using Java EE, Spring, hibernate & Linux
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Experience with CICD using Gitlab or AWS CodePipeline or AWS CodeDeploy
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Exposure to AWS is highly desirable
Exposure to Kubernetes is highly desirable
Strong understanding of the web development cycle and programming techniques and tools.
Focus on efficiency, user experience, and process improvement.
Excellent project and time management skills.
Strong problem solving and verbal and written communication skills.
Ability to work independently or with a group.
Willingness to sit at desk for extended periods.








