
Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.

About Backbase India LLP
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Job description
Job Summary
Dear Candidate,
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- Strong knowledge of Core PHP/Laravel
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- Working experience in Laravel framework
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Required Experience, Skills and Qualifications
Profile- Php Developer
Skills– Laravel, WordPress
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Salary- Best for deserving candidate
Location- Mohali
Job Type- Part Time/ Work from office
No of vacancy- 1
Benefits
About DIKONIA:
Dikonia is an eminent firm which delivers website development, mobile and web application development, Digital Marketing, design services, and business process automation software for companies from myriad industries. It is a hub for all business IT needs that stands on a solid foundation of 10 years of working experience. Our growing team consists of eminent and innovative designers, developers, marketers,and analysts each one of them bringing with them their unique perspectives, and way of doing things. This vibrant set up of skilled individuals gives us the ability to tackle all challenges and make sure that our clients get nothing but the best. Additional information about DIKONIA can be found at www.dikonia.com and on LinkedIn, Twitter, Facebook, and Google+.
Why Join DIKONIA?
Dikonia is an equal opportunity employer which provides its employees:
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- Competitive Salary & Attractive appraisals
- Work on cutting edge technologies and solutions across a diverse range of industry verticals.
- A healthy work life and employee engagement activities.
- Performance driven organization with rewards for high performers.
- An environment which fosters Innovation and High performance work ethics
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