Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.
About Backbase India LLP
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2. Ability to program (at Beginner or Advanced Beginner level in one or more programming
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Job Brief:
You'll be joining Mindtickle’s InfoSec and Compliance team, which is responsible for various functions related to Security, Privacy, and Compliance around Mindtickle's rapidly growing cloud platform. You'll play a crucial role in all our compliance & information security initiatives, including but not limited to those arising from regulations (e.g., GDPR, CCPA, UK DPA 2018, FINRA), audit requirements (e.g., SOC 2, HIPAA), and customer/ prospects requests (typically large enterprises).
As Data Privacy & Compliance Manager, you will champion the highest data privacy standards and drive forward compliance across all of Mindtickle. Crucial to this role will be an expert knowledge of international data protection laws and a proactive and pragmatic approach towards data privacy and compliance.
Key Responsibilities:
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Act as the single point of contact for all privacy-related topics, including communication with customers and prospects, including RFPs, emails, or privacy calls
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Closely working with the internal legal team and external legal counsel to support the review of third parties/customer data processing addendums (DPAs), standard contractual clauses, contracts, and other data protection agreements
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Maintain the data protection terms agreed with customers in a contract management software
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Perform due diligence of new third parties and periodic risk review of existing third parties, including processes around sub-processors
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Support in other industry compliance projects such as ADA, Section 508, WCAG, FINRA, 21 CFR Part 11, etc.
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Lead the assessment of new legislation or other regulatory changes (GDPR, CCPA, UK DPA 2018, LGPD, PIPEDA, Swiss FDAP) and make recommendations as necessary to ensure that risks are mitigated as well as ongoing compliance
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To work flexibly and collaboratively across all teams in the organization while driving privacy & compliance-related projects, including sales, customer success, product, and engineering
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Own internal and external privacy audit projects, including planning, scoping, need analysis, ongoing project management, and communications with all relevant stakeholders
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Onboard privacy solutions, design, build and deploy data privacy programs on the solutions to ensure compliance with privacy requirements
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Maintain Records of Processing Activities (ROPA) and ensure Privacy By Design for new features/changes in the platform
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Undertake all other reasonable and related tasks associated with this role
Desired Qualification:
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5-10 years of experience in data privacy and compliance, with exposure to cloud software platforms
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Extensive experience in data protection and knowledge of relevant legislation, including GDPR, Standard Contractual Clauses, Transfer Impact Assessment, CCPA, UK DPA 2018, LGPD, PIPEDA, Swiss FDAP, etc.
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Certifications such as CIPP/E, CIPP/US, CIPM, CIPT, etc., are preferred
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Specialist knowledge in a relevant area, e.g., data security and individual rights requests
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Excellent communication, interpersonal, project management, and issue resolution skills
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Excellent analytical skills, organizational skills, ingenuity, and the ability to work as part of a team
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Experience in managing privacy audits and risk management processes
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Demonstrated ability to learn quickly, take the initiative, and drive complex projects
Responsibilities:
- Creating content for the company website. For instance, blogs, e-books, product descriptions, and social media.
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- Proficient in Linux Commands line and troubleshooting.
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- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Configuration management tools like ansible/chef/puppet.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
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Office Location: Goregaon Mumbai
Position description:
2+ years of development experience with mobile application development for Android.
Primary Responsibilities:
- Work closely with the core team for coming up with new features and implementing them
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Required Skills:
Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.
Functional Skills: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.
Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)
Understanding the nature of asynchronous programming and its quirks and workarounds
Good with REST Api and integration of many API's in our backend
Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)
Understanding accessibility and security compliance
User authentication and authorization between multiple systems, servers, and environments
Integration of multiple data sources and databases into one system
Understanding fundamental design principles behind a scalable application
Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
Creating database schemas that represent and support business processes
Implementing automated testing platforms and unit tests
Proficient understanding of code versioning tools, such as Git
Good Code writing skills
Integration with Shopfy, Zoho, ERP, CRM is a plus.