Project Manager

Accounts Receivable-Collections (Voice Process Only)

Location: Remote (Work from Home)

Shift: Night Shift (7:00 PM 4:00 AM IST)

Expected Start Date: November Week 1

Experience Required: 3-4 Years

Gender: Female Candidates Only

Availability: Immediate Joiners Preferred

About the Role

In this role, you will interact with US-based clients, handle customer inquiries, manage utility account setups, coordinate with vendors, and support accounting collection and fund detail management.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone and email in a professional and courteous manner.
• Resolve issues efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, feedback, and service updates.
• Maintain accurate records of all customer interactions in the CRM system.
• Update clients in real time via email regarding the current status of each request.
• Communicate professionally with US clients and internal stakeholders.
• Manage utility account setup and ensure accurate information entry.
• Contact vendors to collect, verify, and maintain required documentation.
• Proactively take action on vendor accounts and notify clients of any observed issues.
• Assist in accounting collection and fund tracking activities.
• Handle client queries promptly while ensuring confidentiality and accuracy.
• Contact clients via Teams, email, or in-person (as applicable) to discuss overdue accounts.
• Negotiate payment arrangements and provide debt resolution solutions.
• Maintain detailed records of all collection activities and communications.
• Monitor account status and follow up on payment plans.
• Prepare and send collection letters or legal notices as necessary.
• Collaborate with internal departments to resolve customer issues affecting payment.

Requirements

• Proven experience in a voice-based customer service or collections role for at least 3+ years.
• Fluency in US English accent is a must.
• Excellent verbal communication and listening skills.
• Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy.
• Bachelors degree required (Finance, Business, or a related field).

Required Skills and Qualifications

• Strong communication, negotiation, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM tools, collection software, SAP Business One, NetSuite, and Microsoft Excel.
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.

Technical Requirements

• System: Windows laptop/desktop (Intel i5 or higher, minimum 8GB RAM).
• Screen: Minimum 14 inches, Full HD (1920×1080 resolution).
• Internet: High-speed broadband connection (100 Mbps or higher).

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company serving clients across the USA and Canada for over 20 years. We are passionate about innovation, efficiency, and excellence — continuously improving our solutions to deliver measurable value to our clients.

Join us and be part of a team transforming the future of business process outsourcing.

Job Title: Assistant Manager – Finance

Department: Finance

Reporting to: Executive Director / COO

Location: Ahmedabad (Hybrid)

Employment Type: Full-Time

Need immediate joiners who can join in 30 days

Education:

Bachelor’s or Master’s Degree in Commerce, Finance, or Accounting (CA Inter or MBA Finance preferred).

Experience:

• 5 to 8 years of relevant experience in service sector finance

• Experience in handling statutory compliance, audit support, and financial reporting.

• Experience working in or with certification/training/consulting or professional services companies preferred

Key Skills & Competencies:

Strong knowledge of accounting principles, GST, TDS, and other compliance frameworks

Sound understanding of Indian financial regulations and service taxations

Ensure 100% compliance with all statutory obligations: GST, TDS, PF, PT, Income Tax, and other regulatory filings.

Handle tax audits, GST reconciliations (GSTR-1, 2B, 3B), TDS returns, and coordinate with external consultants/auditors.

• Experience in Solutioning IT Services solutions in multi-service areas: Infrastructure Services, Applications Development, Applications Maintenance, Business Process Outsourcing
• Deep experience in three key functional areas: Technical Solutioning, Competitive Analysis, Pricing & Analysis
• 8+ years’ experience in these three functional areas.
• Demonstrated track record of winning deals.
• Knowledge of IT Services vendors in the competitive landscape, with a deep knowledge of 1-2 vendors Solutioning and go to market approach.
• Exceptional data analysis and creative problem-solving skills.
• Self-motivated and entrepreneurial.
• Ability to learn new skills quickly.
• Ability to communicate at the Executive level.
• Deep MS Excel skills.
• BS and/or MS in computer science or equivalent experience.

Job Title: SEM Intern

Overview:

As an Ads Manager, you will be responsible for planning, executing, and optimizing advertising campaigns across various channels to increase brand awareness, drive traffic, and generate leads and sales. You will work closely with the relevant departments to ensure that all advertising initiatives are aligned with the overall marketing strategy and goals.

Key Responsibilities:

* Develop and execute advertising campaigns across various channels, including Google Ads, Facebook Ads, LinkedIn Ads, and other social media platforms.

* Conduct research to identify target audiences and develop audience personas for ad targeting.

* Create and manage ad campaigns, including ad copy, ad creatives, and targeting options.

* Monitor and optimize ad performance to ensure maximum return on investment.

* Conduct A/B testing and other experiments to improve ad performance.

* Collaborate with the content team to develop ad creatives and landing pages that align with the overall marketing strategy.

* Provide regular reporting and analysis of ad performance to stakeholders.

* Stay up-to-date with industry trends and best practices to ensure that our ad strategies remain effective.

Requirements:

* Bachelor's degree in marketing, business, or a related field.

* Relevant experience in ad management.

* Strong understanding of various advertising channels, including Google Ads, Facebook Ads, LinkedIn Ads, and other social media platforms.

* Experience with ad targeting options, such as audience segmentation and retargeting.

* Familiarity with ad tracking and reporting tools, such as Google Analytics, Facebook Ads Manager, and LinkedIn Campaign Manager.

* Ability to work independently and manage multiple projects simultaneously.

* Strong analytical skills and attention to detail

Description :

• Good understanding of SharePoint Designer, IIS and web config files
• Experience with TFS/GitHub and PowerShell
• SharePoint Central Administration
• Experience with 3rd party controls/add-ons
• Extensive SharePoint development experience utilizing Visual Studio
• Exhibits excellent verbal and written communication skills.
• Work with stakeholders to understand the project requirement.
• Converts functional specifications of business requirements into programming specifications.
• Designs, codes, documents and implements high quality SharePoint / .Net solutions.
• Provides timely technical support and problem resolution for customer inquiries.
• Provides comprehensive and accurate work estimates.

Must Have Skills : 

• Experienced developing SharePoint Solutions leveraging SharePoint Framework, JavaScript, JQuery, Bootstrap, AngularJS, React, HTML, CSS, XSL, and XML, REST, C#, and .NET
• SharePoint Web Part, Site / App Page, Master Page, Business Connectivity Services development
• Extensive experience in SharePoint Workflow development and Nintex Workflow and Forms development or other like workflow products experience
• Experience with customizing master pages and site definition page layouts
• Experience w/ Migration tools e.g. Metalogix, ShareGate, AvePoint
• Understanding of industry standard development methods (e.g. RUP, SCRUM)
• Understanding of ITIL Framework.
• Experience with CSS, Branding implementation

Nice to have skills : 

• Experienced developing SharePoint Solutions leveraging SharePoint Framework, JavaScript, JQuery, Bootstrap, AngularJS, React, HTML, CSS, XSL, and XML, REST, C#, and .NET
• SharePoint Web Part, Site / App Page, Master Page, Business Connectivity Services development
• Extensive experience in SharePoint Workflow development and Nintex Workflow and Forms development Or other like workflow products experience
• Experience with customizing master pages and site definition page layouts
• Experience w/ Migration tools e.g. Metalogix, ShareGate, AvePoint
• Understanding of industry standard development methods (e.g. RUP, SCRUM)
• Understanding of ITIL Framework.
• Experience with CSS, Branding implementation
• Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Job Summary:

Senior React Native developer will be responsible for developing, designing and maintaining the core framework of mobile applications for our platform. This includes tasks such as creating and implementing new features, troubleshooting and debugging any issues, optimizing the performance of the app, collaborating with cross-functional teams and staying current with the latest advancements in React Native and mobile app development. We are looking for exceptional candidates who have an in-depth understanding of React, JavaScript and TypeScript, can create pixel-perfect UI and are obsessed with creating the best experiences for end users.

Your responsibilities include:

1. Architect and build performant mobile applications on both iOS and Android platforms using React Native.
2. Work with squad leaders and other managers to provide technical consultation and assist in defining the scope and sizing of work.
3. Maintain compliance with standards such as ISO 27001, ISO 13485, and Cyber Essentials that Avegen adheres to.
4. Lead configuration of our platform HealthMachine™ in line with functional specifications and development of platform modules with a focus on quality and performance.
5. Write well-documented, clean Javascript/TypeScript code to build reusable components in the platform.
6. Maintain code, write automated tests and assist DevOps in CI/CD to ensure the product is of the highest quality.
7. Lead by example in best practices for software design and quality. You will stay current with tools and technologies to seek out the best needed for the job.
8. Train team members on software design principles and emerging technologies by taking regular engineering workshops.

Requirements

1. Hands-on experience working in a product company developing consumer-facing mobile apps that are deployed and currently in use in production. He/she must have at least 3 mobile apps live in Apple App Store/Google Play Store.
2. Proven ability to mentor junior engineers to realize a delivery goal.
3. Solid attention to detail, problem-solving and analytical skills & excellent troubleshooting skills.
4. 4+ years’ experience working as a mobile developer in React Native.
5. In-depth understanding of React and its ecosystem with the latest features.
6. Experience in writing modular, reusable custom JavaScript/TypeScript modules that scale well for high-volume applications.
7. Strong familiarity with native development tools such as Xcode and Android Studio.
8. A positive, “can do” attitude who isn’t afraid to lead the complex React Native implementations.
9. Experience in building mobile apps with intensive server communication (REST APIs, GraphQL, WebSockets etc.).
10. Self-starter, able to work in a fast-paced, deadline-driven environment with multiple priorities.
11. Excellent command of version control systems like Git.
12. Working in Agile/SCRUM methodology, understanding of the application life cycle and experience working on project management tools like Atlassian JIRA.
13. Good command of the Unix operating system and understanding of cloud computing platforms like AWS, GCP, Azure etc.
14. Hands-on experience in database technologies including RDBMS and NoSQL and a firm grasp of data models and ER diagrams.
15. Open source contributions and experience developing your own React Native wrappers for native functionality a plus.

Roles & Responsibilities:

•             Ability to work as a member of a team assigned to design and implement solutions.

•             Data analysis - skills to conduct analysis and deliver recommendations to the team and customer.

•             Dashboard and Dataset development - develop dashboards and datasets that meet and exceed customer requirements.

•             Presentation skills - demonstrated ability to simplify complex situations and ideas and distil them into compelling and effective written and oral presentations.

•             Learn quickly - the ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

•             Experience in vendor and/or project management

•             Strong problem solving capabilities to participate in complex strategic initiatives

Skills Experience:

•             Hands-on experience working with Tableau CRM,Force.com using Apex, triggers, Visualforce and LWC.

•             Experience in documenting data flows and mapping

•             Experience of preparing / transforming the data using custom SQL

•             Ability to understand the best way of visualizing complex datasets

•             Previous experience using Einstein Discovery is a plus.

•             Must have strong communication and collaboration skills

NOTE: Immediate joiner

Responsibilities:

• Obtaining and updating lists of individuals' contact details.
• Calling active and budding clients to encourage the purchase of items.
• Addressing clients' uncertainties, grievances, and suggestions on time.
• Noting important details of each conversation.
• Communicating verbal acceptances of offers to our sale
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Key Skills Required:-

• Good communication and listening skills.
• A polite and friendly manner (being rude never gets you anywhere)
• A positive attitude.
• Outbound call process.

Job Type: Full-time

• Salary: 12,000.00 - 17,000.00 per month

• Education: Minimum 12^th pass

• Experience: 06 month-3 yrs ( Tele callers/Telesales )
• Languages are known: Hindi/English
• Designation: Telesales Executive
• Mobile phone :- Mandatory 
• contact person -  prashant sharma  
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