Delivery Manager - Customer Success

Job Description - 

Role - Sr. Python Developer

Location -- Manyata Tech Park, Bangalore 

Mode - Hybrid

Required Tech Skills:

• Experience in Python
• Experience in any Framework like Django, and Flask.
• Primary and Secondary skills - Python, OOPs and Data Structure
• Good understanding of Rest Api 
• Familiarity with event-driven programming in Python 
• Good analytical and troubleshooting skills

Position Title : Sr/Test Lead - Power Bi

Experience:4+ Years

Budget : 10-16 LPA

Notice period :Immediate - 20 days

Location : Bangalore

Skills set: Power Bi testing, Report testing, Dash board testing, MS Sql, Sql queries, ETL Testing and Rest API., Excellent communication skills

Responsibilities:

• 4+ Years of Experience in Power BI testing.
• Hands on with report testing, dashboard testing
• Able to write sql queries.
• Experience of ETL testing .
• Knowledge of Gateway and REST API.
• Knowledge of Power BI Test Cases.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to learn from past experiences.
• Ability to interpret instructions to executives and technical resources.
• Advanced critical thinking skills dealing with complex distributed applications.
• Excellent troubleshooting skills. Bug Fixing
• Contribute knowledge sharing within a community (e.g. team, practice, or project).
• Documentation for developed reports and dashboards
• Design, implement, and execute test cases.
• Demonstrated ability to adapt to innovative technologies and learn quickly.
• Highly motivated and results oriented.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

To us, a Technical Interviewer is a go-to person for technical interviews for any technology. This means that your duties will involve conducting technical interview rounds of candidates having a technical background of any kind.

The job of a Technical Interviewer is important to business success. Hiring the right talent is our most critical point and a vital aspect of a complete Technical Interviewer’s job description and specification.

• Own full technical recruitment process including interviews, feedback, and building talent pipelines
• Identify the right talent for the organization
• Train and mentor new and existing interviewers
• Identify the gaps in the interview process and work on solutions
• Maintain a healthy candidate experience and build the employer brand
• To be up to date with new technologies
• Participate in various coding and technology-related challenges to gain knowledge 
• Nurture a positive working environment
• Have a strong sense of ownership for assigned tasks and a willingness to go the extra mile when needed
• Is an effective communicator who can establish rapport with people at all levels

• Bachelor's Degree in BSc/BE/BTech in Computer Science, Engineering, or a related field
• General programming skills in languages like Java, Javascript, Ruby or equivalent.
• Proven working experience in the same profession or as a trainer 
• People-oriented and results-driven
• The ability to work as part of a team
• Strong analytical and problem-solving skills
• Excellent administrative and organizational skills
• Effective communication skills
• Proven hands-on Software Development experience

We are looking for an enthusiastic Sales Intern In the U.S.A who can run sales drive for Spacenos and help us obtain clients.

Skills Required

• Strong Interpersonal Skills.
• Strong Self Motivation.
• Strong Convincing Ability.

Roles and Responsibilities

• Carry out Sales Drive in the U.S.A for Spacenos. 
• Observing and carrying out sales processes.
• Updating documents and sales records.
• Finding U.S.A clients and getting service contracts in software from them.
• Identifying potential weaknesses and offering improvement suggestions.

Payscale

• Commision based - 10% to 15% of the total revenue brought in by you. 

About Us:

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

• Apply for your CV and past work to be reviewed.
• Receive a telephonic interview or assessment upon filling the final step form.
• Receive offer letter if selected.   

Apply soon, the earliest applicant would be preferred over the late applicants.

• Reviewing analytics reports and making recommendations for improving website performance
• Collecting data about website visitors’ interests and surfing patterns using web analytics software
• Providing customer service and support to clients via email or phone
• Learning about new technologies related to the field of digital marketing
• Monitoring social media platforms for brand mentions or negative comments about a company’s products or services
• Consulting with clients to determine their needs and goals in regard to digital marketing campaigns
• Creating and managing email newsletters and other electronic correspondence
• Developing relationships with potential clients to secure business opportunities

• Integrate data from various back-end services and databases 
• Gather and refine specifications and requirements based on technical needs 
• Create and maintain software documentation 
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities 

What are we looking for in the Ideal Candidate? 

• Proficient in creating Web (Responsive) applications using C#/.Net Framework 
• Experience developing/consuming REST APIs 
• Knowledge of multiple back-end languages (e.g. .Net Core) and JavaScript frameworks (e.g. Node.js) 
• Angular 8+ / AngularJS experience would be preferred. 
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design 
• Hands-on experience with code versioning systems like Git, SVN. 
• A clear understanding of client requirements & design specifications 
• Aggressive problem diagnosis and creative problem-solving skills 
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques. 

Attributes: 

• Team player, Positive Attitude 
• Proven ability to work well with others in a fast-paced, iterative product definition and development environment. 
• Able to work independently with little direct supervision and take initiative and be willing to mentor and solve problems

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for testimonials, references and case studies.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Ensure billing and collection of the assigned accounts is under control.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.

• Proven ability to drive continuous value of solutions/products.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities quickly.

Company Introduction (apna)

We are building a novel platform to create better economic opportunities for the blue/grey
workforce around the world. We are a very product focused and customer obsessed company. Delivering high quality products at lightning speed is our USP. If you are looking for challenging work and rapid merit based growth in your career, look no further and welcome aboard.

Checkout our product on Google Play store apna - Job Search App | Job Groups

Job Description

We are looking for a Senior Back-End Engineer responsible looking for engineering ownership of one/many products at apna. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end (Android + WebApp). A basic understanding of front-end technologies is therefore necessary as well.

Responsibilities
● Take ownership of end-to-end product development
● Be champion of Test Driven Development methodology
● Building reusable code and libraries for future use
● Optimization of the application for maximum speed and scalability
● Implementation of security and data protection
● Technical Documentation around the owned product

Skills And Qualifications
● Expert level in OOPS concepts and REST API development
● Proficiency in one or more of the following languages: Python, Java, Ruby, Go
● Knowledge around ElasticSearch, Celery, Redis is must
● Integration of multiple data sources and databases into one system
● Implementing automated testing platforms and unit tests
● Proficient understanding of code versioning tools, such as Git
● Knowledge of GCP would be a plus

Perks
● Have autonomy to work from home. Only one rule: Get things Done!
● We promote and celebrate team members contributing at a variety of professional
conferences and events. Be a speaker, contribute to open sourcepublish academic
work, publish an online blog showing your expertise. we are here to encourage you!
● You join us in your current area of expertise and let us know about your personal
professional goals. Looking to start your company? Further studies at the best institutes?
Want to change career track? We make sure you reach there!
● Generous pool of ESOPs