Delivery Manager - Customer Success

at Keka

Delivery Manager - Customer Success

Keka

Company

Home

Delivery Manager - Customer Success

at Keka

Posted by Akshita Kochar

8 - 12 yrs

Best in industry

Hyderabad

Skills

Delivery Management

Project Management

Client Management

Quality management

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.

Key Responsibilities:

Project Leadership:

Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.

Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.

Team Management:

Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development.

Resource Planning:

Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.

Client Collaboration:

Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.

Quality Assurance:

Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.

Risk Management:

Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.

Continuous Improvement:

Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.

Documentation:

Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication.

Budget Management:

Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.

You are a desired candidate if you have:

Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
In-depth understanding of HR processes and workflows.
Excellent client management and communication skills.
Solid project management skills with a track record of delivering complex projects on time and within budget.
Knowledge of quality assurance processes and methodologies.
Strong analytical and problem-solving abilities.
Experience in risk management and mitigation strategies.
Ability to thrive in a dynamic and fast-paced environment.

Key Responsibilities:

Project Leadership:

Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.

Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.

Team Management:

Resource Planning:

Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.

Client Collaboration:

Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.

Quality Assurance:

Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.

Risk Management:

Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.

Continuous Improvement:

Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.

Documentation:

Budget Management:

Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.

You are a desired candidate if you have:

Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
In-depth understanding of HR processes and workflows.
Excellent client management and communication skills.
Solid project management skills with a track record of delivering complex projects on time and within budget.
Knowledge of quality assurance processes and methodologies.
Strong analytical and problem-solving abilities.
Experience in risk management and mitigation strategies.
Ability to thrive in a dynamic and fast-paced environment.

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About Keka

Founded :

2012

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

Keka has become the fastest growing HR and Payroll platform in India within 18 months of its launch. With a team of deep conviction and a passion for improving employee experience, we are the fastest growing HR Tech SaaS product in India. We are 100% bootstrapped David that continues to outsmart the well funded Goliath's.

Connect with the team

Sushma Raj

Vijay Prakash

Vijay Yalamanchili

Akshita Kochar

Navya Pasupuleti

Mridhula Subramaniyan

Meghna Subramaniyan

Prerna Sinha

Pranitha Kamuni

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