Cutshort logo
Keka logo
Delivery Manager - Customer Success
at Keka
Delivery Manager - Customer Success
Keka's logo

Delivery Manager - Customer Success

Akshita Kochar's profile picture
Posted by Akshita Kochar
8 - 12 yrs
Best in industry
Hyderabad
Skills
Delivery Management
Project Management
Client Management
Quality management

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.

 

Key Responsibilities:

 

  • Project Leadership:

Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.

Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.


  • Team Management:

Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development.


  • Resource Planning:

Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.


  • Client Collaboration:

Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.


  • Quality Assurance:

Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.


  • Risk Management:

Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.


  • Continuous Improvement:

Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.


  • Documentation:

Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication.


  • Budget Management:

Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.


You are a desired candidate if you have:

 

  • Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
  • Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
  • In-depth understanding of HR processes and workflows.
  • Excellent client management and communication skills.
  • Solid project management skills with a track record of delivering complex projects on time and within budget.
  • Knowledge of quality assurance processes and methodologies.
  • Strong analytical and problem-solving abilities.
  • Experience in risk management and mitigation strategies.
  • Ability to thrive in a dynamic and fast-paced environment.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Keka

Founded :
2012
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Keka has become the fastest growing HR and Payroll platform in India within 18 months of its launch. With a team of deep conviction and a passion for improving employee experience, we are the fastest growing HR Tech SaaS product in India. We are 100% bootstrapped David that continues to outsmart the well funded Goliath's.

Read more

Company video

Keka's video section
Keka's video section

Connect with the team

Profile picture
Sushma Raj
Profile picture
Vijay Prakash
Profile picture
Vijay Yalamanchili
Profile picture
Akshita Kochar
Profile picture
Navya Pasupuleti
Profile picture
Mridhula Subramaniyan
Profile picture
Meghna Subramaniyan
Profile picture
Prerna Sinha
Profile picture
Pranitha Kamuni

Company social profiles

linkedin

Similar jobs

Adesso India
Adesso India
Agency job
via HashRoot by Deepak S
Remote only
3 - 10 yrs
₹6L - ₹20L / yr
DevOps
skill iconElastic Search
Log analysis
Linux administration
Monitoring
+2 more

Job Description

We are seeking a skilled DevOps Specialist to join our global automotive team. As DevOps Specialist, you will be responsible for managing operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing support for critical application environments for industry leaders in the automotive industry. 


Responsibilities:

Daily maintenance tasks on application availability, response times, pro-active incident tracking on system logs and resources monitoring

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).


Requirements:

DevOps Skillset: Logfile analysis /troubleshooting (ELK Stack), Linux administration, Monitoring (App Dynamics, Checkmk, Prometheus, Grafana), Security (Black Duck, SonarQube, Dependabot, OWASP or similar)

Experience with Docker.

Familiarity with DevOps principles and ticket tools like ServiceNow.

Experience in handling confidential data and safety sensitive systems

Strong analytical, communication, and organizational abilities. Easy to work with.

Optional: Experience with our relevant business domain (Automotive / Manufacturing industry, especially production management systems). Familiarity with IT process frameworks SCRUM, ITIL. 


Skills & Requirements

DevOps, Logfile Analysis, Troubleshooting, ELK Stack, Linux Administration, Monitoring, AppDynamics, Checkmk, Prometheus, Grafana, Security, Black Duck, SonarQube, Dependabot, OWASP, Docker, CI/CD, Jenkins, GitLab, Kubernetes, AWS, Azure, ServiceNow, Incident Management, Change Management, Problem Management, Documentation, Communication, Analytical Skills, Organizational Skills, SCRUM, ITIL, Automotive Industry, Manufacturing Industry, Production Management Systems.

Read more
Chandigarh
3 - 3 yrs
₹9.6L - ₹9.7L / yr
skill iconData Science
skill iconMachine Learning (ML)
Next generation sequencing
Artificial Intelligence (AI)
Large Language Models (LLM) tuning

Project titled: “Machine Learning Models to Predict MIC in Indian Priority Pathogens & Identification of Novel Antimicrobial Resistance Mechanisms”


Project Code: GAP-0242


Position: Project Research Scientist-II (Non-Medical) =01 Essential


Qualification: 1. Post Graduate Degree, including the integrated PG degrees, with three years post qualification Experience or Ph.D. 2. For Engineering/ IT/ CS - Graduate degree of Four years with three years’ post qualification experience.


Desirable: Experience in Machine learning and AI methods, previous experience in next generation sequence data analysis is expected. Hands-on experience in wet-lab (basic microbiology/molecular biology) is beneficial not mandatory.


Upper Age limit (years) - 40


Monthly Emoluments: Rs. 67,000/- +HRA, as admissible.


https://www.imtech.res.in/recruitment

Read more
A heath tech startup in Gurugram
A heath tech startup in Gurugram
Agency job
via Qrata by Prajakta Kulkarni
NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹5L - ₹8L / yr
skill iconPHP
skill iconGo Programming (Golang)
skill iconLaravel
About us:
Backed by Y Combinator & other leading institutional investors, we help people prevent, manage and reverse Type 2 Diabetes. Co-founded by Rohan Verma(ex- McKinsey) & Aditya Kaicker(ex-Accenture) who are 2nd time founders in the healthcare space.
Breathe Well-being is a clinically verified digital well-being game that helps people with Type 2 Diabetes to reduce blood glucose and lose weight in a fun and engaging way. Our
Net Promoter Score is 76 and more than 40% of our current customers are coming from
word of mouth! Over the next 5 years, we are on a mission to help 10M Indians reverse and manage Type 2 Diabetes while building a trusted and loved community for people with chronic conditions.

Our Team:

We are a diverse group of 18 people (doctors, engineers, designers, fitness coaches and
dieticians) who have been fortunate to study at leading colleges like UCLA, NTU, BITS Pilani and have extensively worked at great companies like McKinsey & Company, Accenture & Nomura.

About the Role : 

We are looking for a PHP Developer responsible for managing back-end services and the
interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

In this role, you will:
• Integrate user-facing elements developed by front-end developers.
• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges.
• Integrate data storage solutions.

You may be a fit if you have:
• 2 – 4 years of experience in building PHP web frameworks such as Lavarel.
• Understand the fully synchronous behavior of PHP.
• Understanding of MVC design patterns
• A proficient understanding building rich UI & front-end technologies, such as JavaScript,
HTML5, and CSS3.
• Working knowledge of object-oriented PHP programming
• Understanding of accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Experience in using fundamental design principles for a scalable application.
• Knowledge of user authentication and authorization between multiple systems, servers, and environments.
• Knowledge of Integrating multiple data sources and databases into one system.
• Familiarity with limitations of PHP as a platform and its workarounds.
• Understanding of creating database schemas that represent and support business processes.
• Familiarity with SQL/NoSQL, Postgresql databases and their declarative query languages
Read more
India’s only B2B Construction Materials Supply Chain Company
India’s only B2B Construction Materials Supply Chain Company
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
3 - 10 yrs
₹20L - ₹35L / yr
skill iconGo Programming (Golang)
skill iconJava
skill iconNodeJS (Node.js)
Web Development
Mobile App Development
+1 more
India’s only B2B Construction Materials Supply Chain Company.
Construction & Infrastructure is one of the industries, with the most complex problems in Supply Chain and they are fundamentally reengineering the way construction materials get procured. Their Clients include the biggest names in India & the World– The
LafargeHolcim Group, JSW Group, The Tatas and many others. They are backed by some of the world’s top marquee funds in their journey to create transparency and standardization to an otherwise opaque industry.

Your responsibilities:

● Understand the business context and build high quality code using proven design patterns
● Develop, test and deploy integrations required to meet business requirements
● Carry out unit tests and other quality control mechanisms to inform and validate the code and design
● Utilizing and monitoring cloud infrastructure resources (such as AWS, Azure) efficiently
● Participate in a highly fluid environment applying agile software development principles
● Ensure the coding standards are on-par with the best in the industry
Educational Qualifications:
● Bachelor's or Master’s degree in a quantitative field (e.g. Mathematics, Engineering, Computer Science).

Must have skills:

● 3+ years of work experience with mobile/web development
● Experience in working with either of languages: Go, Java, Scala
● Strong understanding of relational and non-relational databases (MySQL, PostgreSQL, MongoDB,
● Cassandra)
● Strong understanding of Message brokers
● Must have hands on experience in Restful APIs
● Must have a strong foundation of Data structures and Algorithms
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions
● or approaches to problems
● Ability to deploy features on a daily basis: should be good at time management and prioritization
● Hands-on experience in CI/CD principles and TDD
● Strong written and verbal English communication skills

Good to have skills:

● Experience in event-driven & asynchronous I/O frameworks
● Exposure to business process and workflow automation
● Working experience in process driven and data intensive business applications
● Experience in working on web infrastructure with React.js and React Native

Professional traits:

● Self-motivated, persistent and “Never Give Up” attitude
● Passion for innovation and adaptability to a lean startup culture
● Ability to work with minimal supervision, independently and / or as a member of a team
Read more
YuktaMedia
at YuktaMedia
1 video
3 recruiters
Aditya Bhelande
Posted by Aditya Bhelande
Pune
1 - 2 yrs
₹0L - ₹3L / yr
skill iconPHP
skill iconJavascript
skill iconGit
skill iconLaravel
MVC Framework
+2 more
Job Description: We are looking for a PHP Developer responsible for managing back-end services and the data interchange between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well. Role and Responsibilities - Integration of user-facing elements developed by front-end developers - Build efficient, testable, and reusable PHP modules - Contribute in all phases of the development life-cycle - Solve complex performance problems and architectural challenges - Integration of data storage solutions. (may include databases, key-value stores, blob stores, etc.) - Follow industry best practices. Skills and Qualifications - Proven software development experience in PHP - Strong knowledge of Laravel - PHP web frameworks - Experience in common third-party APIs (Google, Facebook etc) - Hands on experience of Database (MySQL) - Understanding the fully synchronous behavior of PHP - Understanding of MVC design patterns - Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 - Knowledge of object oriented PHP programming - Understanding accessibility and security compliance - Strong knowledge of the common PHP or web server exploits and their solutions - Understanding fundamental design principles behind a scalable application - User authentication and authorization between multiple systems, servers, and environments - Integration of multiple data sources and databases into one system - Familiarity with limitations of PHP as a platform and its workarounds - Creating database schemas that represent and support business processes - Familiarity with SQL/NoSQL databases and their declarative query languages - Proficient understanding of code versioning tools, such as Git
Read more
Connection Media
at Connection Media
3 recruiters
Divya Sahu
Posted by Divya Sahu
Delhi, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹4L - ₹6L / yr
skill iconReact Native
skill iconiOS App Development
skill iconAndroid Development
Problem solving
skill iconJavascript
+2 more

We are looking for a highly skilled computer programmer who is comfortable with both front and backend programming. Full stack developers are responsible for developing and designing frontend web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.


Fullstack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.




Full Stack web developer responsibilities: 


Developing frontend website architecture.

Designing user interactions on web pages.

Developing back-end website applications.

Creating servers and databases for functionality.

Ensuring cross-platform optimization for mobile phones.

Ensuring responsiveness of applications.

Working alongside graphic designers for web design features.

Seeing through a project from conception to finished product.

Designing and developing APIs.

Staying abreast of developments in web applications and programming languages.

Read more
Remote only
1 - 15 yrs
₹5L - ₹15L / yr
skill iconRuby on Rails (ROR)
Rails Framework
skill iconRuby
skill iconPostgreSQL
Google Cloud Platform (GCP)
+2 more
No Design, CSS or Extensive Markup required.

Must have Professional experience


  1. Rails 6 or 7
  2. Writing integration tests And Mini-Test or rSpec
  3. Simple_form and nested attributes
  4. Hotwire / Turbo
  5. ActionText

Async and Remote. Not required to video/voice meet. Translations to/from English on Google translate are okay. Tests in the code should be written in English.

Must be available on slack/Whatsapp/ or telegram for text.

Must use GitHub. Co-pilot AI completion can be paid for during the duration of your employment. We prefer co-pilot users as they write tests much faster, and with better coverage. Additionally they produce very uniform, conventional rails code.

Experience with the following Gems:
(If you don't have experience, please learn thoroughly before starting.)
  1. Administrate
  2. Devise
  3. Pundit
  4. Acts as Tenant
Read more
Convosight
at Convosight
1 recruiter
Anjali Sharma
Posted by Anjali Sharma
Remote, NCR (Delhi | Gurgaon | Noida), Hyderabad, Bengaluru (Bangalore)
3 - 5 yrs
₹12L - ₹18L / yr
skill iconJavascript
Angular
User Interface (UI) Development
skill iconHTML/CSS
skill iconAngular (2+)
What if, you had a chance to build something iconic?
At Convosight, we are on a mission - to help community builders become community entrepreneurs.
We are building a first of it's kind community management platform for community builders who are looking to build, grow, engage and monetize their online communities. Launched initially for Facebook Groups, over 3000+ Facebook Group Admins trust Convosight to manage more than 60M members today. Empowering an underserved dimension of passion economy and our category defining work has already earned laurels and recognition from the best in the industry.
And this is just the beginning...
With our eyes set on the future, we are looking for an experienced and passionate Senior Angular Developer who is hands on with ..

What are we looking for?
If you are passionate about building a great product for millions of users then that you are the right place. As an UI Developer, you will work to enhance the existing mobile responsive site adding relevant features and implementing UI/UX as per Product Designs. Great User experience will be your key priority along with ensuring optimized page loads time.

What kind of work will you be doing?
* You will own the architecture of the frontend. Note, our apps have complicated, data-heavy, and sleek UIs. Therefore, very modularized architecture build on sound SOLID principles is a must.
* Lead a team of 2-3 developers including mentoring, task management, and code reviews
* Build pixel-perfect, buttery smooth cross-browser UIs
* Diagnose and fix bugs and performance bottlenecks for performance.
* Reach out to the open-source community to encourage and help implement mission-critical software Angular moves fast and often breaks things.
* Maintain code and write automated tests to ensure the product is of the highest quality.

Position Requirements 
* 4+ years of experience working on Angular
* Firm grasp of JavaScript and its nuances, including ES6+ syntax
* Knowledge of object-oriented programming. We take SOLID principles very very seriously
* Experience using automated testing suites
* Should have production experience using Redux. We will use NGRX
* Experience with CICD services and other DevOps processes
* Experience with logging frameworks like Sentry or NewRelic or similar
* Experience with user analytics frameworks like MixPanel or WebEngage or Segment
* Bachelor's Degree in computer science or equivalent
* Good Communication skills
* An inclination to get things done based on clear/aggressive goals setting and improving on productivity metrics
* Prior SAAS experience
Read more
Bummer
at Bummer
1 recruiter
Sulay Lavsi
Posted by Sulay Lavsi
Ahmedabad
1 - 4 yrs
₹2.2L - ₹3.2L / yr
Operations
Logistics
Reverse logistics
Delivery Management
Customer Success
+4 more
Role involving but not limited to:-

  •  Good understanding of marketplace seller panels 
  •  Good understanding of Shopify and backend
  •  Overall co-ordination of all orders, vendors and supply chain backend
  •  Work with Operation Manager on regular basis
  •  Prepare bi-weekly reports
  •  Customer Analytics
  •  Constantly cross verify payment gateway settlements
  • Handle operational queries, dispatches and on time customer success 
Read more
Black Turtle Diginovation Pvt Ltd
Anusha Dabade
Posted by Anusha Dabade
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹6L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
skill iconNodeJS (Node.js)
React.js Developer job description
We are looking for an experienced top-notch full-stack developer to grow with our dev team. As a React.js Developer, 
you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. 
 
React.js Developer duties and responsibilities
Responsible for development of new highly-responsive, web-based user interface
Construct visualizations that are able to depict vast amounts of data
Work and collaborate with the rest of the engineering team
Work with product team and graphic designers
Learn and understand user interactions
Develop a flexible and well-structured front-end architecture, along with the APIs to support it
 
React.js Developer requirements
Experience with JavaScript
Experience withREACT
Experience with HTML / CSS
Experience with REST API's
Git knowledge is a plus
Team player
Good time-management skills
Great interpersonal and communication skills
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos