Product manager edtech

 

Engineering Leader, Cloud Infrastructure.

Bengaluru, Karnataka, India

Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so,we’re interested in speaking with you!

Your Impact:

We’re looking for a seasoned engineering leader in the Cloud team that is responsible for building, operating, and maintaining a customer-facing DBaaS service in multiple public clouds (AWS, GCP, and Azure). The service supports unified multiverse management of YugabyteDB, including fault-domain aware provisioning, rolling upgrades, security,

networking, monitoring, and day-2 operations (backups, scaling, billing etc). If you’re a strong leader who exemplifies collaboration, who is driven and thrive in a fast-paced startup environment, and who has a strong desire to build an internet-scale, extensible cloud based service with strong emphasis on simplicity and user experience, this job is for

you.

You Will:

 

Lead, inspire, and influence to make sure your team is successful

 

Partner with the recruiting team to attract and retain high-quality and diverse talent

 

Establish great rapport with other development teams, Product Managers, Sales and Customer Success tomaintain high levels of visibility, efficiency, and collaboration

 

Ensure teams have appropriate technical direction, leadership and balance between short-term impact andlong term architectural vision.

 

Occasionally contributing to development tasks such as coding and feature verifications to assist teamswith release commitments, to gain an understanding of the deeply technical product as well as to keepyour technical acumen sharp.

You'll need:

 

BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams

 

Strong fundamentals in distributed systems design and development

 

Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management

 

Experience running production services in Public Clouds such as AWS, GCP, and Azure

 

Experience with running large stateful data systems in the Cloud

 

Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization,orchestration, elastic scalability)

 

A great track record of shipping features and hitting deadlines consistently; should be able to move fast,build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them

 

Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team.

Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization

We are looking for an experienced Product and Technical Executive who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. Product Manager Responsibilities Include: Creating buy-in for the product vision both internally and with key external partners Developing product pricing and positioning strategies Translating product strategy into detailed requirements and prototypes Responsibilities Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product vision both internally and with key external partners Develop product pricing and positioning strategies Translate product strategy into detailed requirements and prototypes Scope and prioritize activities based on business and customer impact Work closely with engineering teams to deliver with quick time-to-market and optimal resources Drive product launches including working with public relations team, executives, and other product management team members Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed Act as a product evangelist to build awareness and understanding Represent the company by visiting customers to solicit feedback on company products and services Requirements Proven work experience in product management or as an associate product manager Proven track record of managing all aspects of a successful product throughout its lifecycle Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management Solid technical background with understanding and/or hands-on experience in software development and web technologies Strong problem solving skills and willingness to roll up one’s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills MS/BS degree in Computer Science, Engineering or equivalent preferred