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MyOperator - VoiceTree Technologies logo
Key Accounts Manager- Team Lead
Key Accounts Manager- Team Lead
MyOperator - VoiceTree Technologies's logo

Key Accounts Manager- Team Lead

Devdutta Sahu's profile picture
Posted by Devdutta Sahu
4 - 6 yrs
₹4L - ₹6L / yr
Full time
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Revenue growth

Currently, we are looking for a passionate, self-motivated, and collaborative Team Leader to join our Customer Support Team. The customer support team at MyOperator serves as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. This role is responsible for managing and driving engagement with our enterprise and mid-market partners.

Key Responsibility Area :

  • Lead the Customer Support function by training, engaging, and developing your team
  • Manage the daily activities of KAMs.
  • Working on new strategies to improve the overall customer experience, and minimise churn.
  • Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
  • Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
  • You will work cross-functionally with all team members through entire customer lifecycle; help with projects to create sales resources, references, case studies, onboarding process, quality assurance assistance.


  • Graduate/Postgraduate
  • You have at least 2-3 years of experience working in customer service, customer support, community management, or account management
  • Prior experience working in a SaaS environment would be an advantage
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • Technically proficient
  • Ability to effectively communicate at all levels of the organization.
  • Excellent problem-solving skills
  • Experience leading, coaching, and empowering your team to do their best work
  • Hybrid Work​


  • To increase the count of references to 100% per CSM within 6 months
  • To reduce the percentage of churn rate to 30% of present churn rate and maintain the same for subsequent months within a year.
  • To increase the MRR of the non enterprise clients to 20%
  • To increase the product usage

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About MyOperator - VoiceTree Technologies

Founded :
Stage :

MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking and recording, reports etc for businesses.

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
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